Ask the community

I am having trouble connecting my TikTok Account. It is a business account. I am getting an unknown error 

I went to the contact that I wanted to trigger the automation for and added the tag (the automation is public and the trigger is set to “on”) but the Instagram DM which is the next step in the automation after tag is added is not sending. Any advice? 

Hello, I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions? 

Hello everyone.I’ve been using ManyChat over a year now and have several accounts on pro with AI supported. My messages on social media channels don’t show up even though there was a conversation. I am checking through my account’s dm’s and there are messages, but most of them are missing on ManyChat. When I check the ‘ https://status.manychat.com/ ‘ everything seems fine but its not. I would like to receive more according to what I’ve been paying for. Regards.

Hi, i have an italian manychat account.I would like to start sending sms. i know i have to connect Twillio, (i already have a twillio account) but right now i only have an american number to connect. Can i use it to send messages to italian users? 

Hi,Just built a bot for instagram. Works perfectly fine on mobile, but on desktop, the buttons just refresh the page instead of going to next action. Any clue?  

 I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!

Hi! I am setting up a sequence however due to it requiring me to create a “flow” for every message I am having troubles on what trigger to choose. I can’t choose “subscribed to sequence” because this causes a double firing in messages. Anyone know how I go about this? 

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

I setup my automation and it's not working.What should I do?I already update the permissions and create news automations, but nothing is working. 

Hello!I have the following case:I set up a block that collects data from WhatsApp, I place invalid responses, and I test it. First, it responds correctly with the response configured for invalid responses. Then, when the maximum number of attempts is reached, the flow skips without showing the "skip" button. It simply continues as if the user had responded correctly.Do you have any idea what could be happening? Could it be a mistake on my part, or is this part not working properly? 

Hi everyone, i am new to Manychat and i am trying to set up tracking so that whatever we set in facebook ads will pass through to the messenger and then to our landers. More specifically, if we have utm_campaign = {{campaign.name}} and ID=123456 set in the ads manager, how do we make sure these persist all the way to our landers?Thank you so much for your help in advance.

Hi everyone,I’m on the 14‑day Trial in my current workspace, but I’ve already entered my payment details and need full Pro features (especially the Broadcasting tab) immediately. Right now the sidebar still shows “TRIAL”, and Broadcasting isn’t available. The Billing page displays my card on file with a charge scheduled for the day the trial ends.Is there a way to skip/terminate the trial period and switch to the paid Pro subscription now, or must I wait until the trial expires automatically? If the only option is to contact Support, what’s the quickest path (info to provide, form link, etc.) to get them to flip the workspace from Trial to Pro?Thanks in advance for any tips!

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

I'm new to ManyChat and I'd really like it if you could help me please. My question is focused on the following: I'm a lawyer who wants the AI to automatically respond to messages to filter clients' basic questions. However, I also have an assistant, and the idea is for her to be able to use ManyChat. I'm going to pay for the Pro + AI. Should I also pay for her as a user, or is she already on my team because she's in my account? Thanks.

I have set up a ChatGPT Action for my Whataspp ManyChat workflow, but it is not able to maintain a natural conversation because it does not retain the context of the previous messages. Is there a workaround to handle this scenario?

Is there a way to filter on live chat only responces from clients instead of showing my response because one will get confused with this. This will help in seeing who is serious and who to follow up on.    

I have one automation and it’s been working for about a month now. Over the past 5 days it started only sending the automation to some people and then over the past 2 days, it hasn’t sent a DM to anyone.It’s just this one automation and I have gone in to check that everything looks fine in there. All other automations are working just fine.Side note -- I have NOT touched this automation in the past month, so I think it’s just a glitch with this specific one!

Hi everyone,I'm running into an issue after disconnecting and reconnecting my WhatsApp Business Account (WABA) to Manychat. Here’s what happened: I originally had my WhatsApp number connected to Manychat and everything was working fine.   The WABA was verified and connected to a shared credit line in Meta Business Manager. Recently, I had to delete and reconnect the WhatsApp integration inside Manychat. After doing that, Manychat seems to have created a new WABA instance, and now: I see “Access removed” next to the original credit line in Business Manager. I can’t select the original credit line or ad account during the reconnection flow. The new connection is working, but conversations aren’t being billed via the existing credit line, and I’ve lost access to the usage limits and analytics. I want to restore the connection to the original WABA, or at least reassign the original credit line to the current integration. But so far I haven’t found a way to do this from

Hello everyone,I'm having an issue with my ManyChat Instagram automation, and I'm hoping someone here can help.I've connected my Instagram to ManyChat and set up an automation sequence with an Instagram Ref URL trigger. However, the automated messages are not sending. I've double-checked and refreshed all my connections multiple times within ManyChat.I suspect the problem lies with the "Handover Protocol" settings on my Facebook page. In the Facebook page settings, under "App Settings" > "Handover Protocol," I'm unable to switch the "Instagram Receiver" to ManyChat, as is shown in the ManyChat instructions. Facebook simply doesn't allow me to make this change.Could this be why my messages aren't being delivered automatically? Has anyone encountered this specific issue, and if so, how did you resolve it?Any guidance or troubleshooting tips would be greatly appreciated!Thanks in advance.

Hi everyone, I currently have my personal Facebook profile page growing pretty quickly and it's where I'm posting a lot of my content. However, I want to use the auto DM feature on here but it says I need a business page. Is there any workaround or any solution that you guys have that can be done for this? I would hate to have to start over on a business page. Is there anything that can be done or any creative ideas you guys have? Thank you

I’d like to build an automated workflow where theres an auto-question coming after people opened the link.Once they open or engage with that link, there will be a question like - “Would you like to join our community for more tips and updates?”how can i build this workflow? Thanks

Hi everyone,so here is my problem, i have created following Flow for Instagram: A User comments the specific Trigger-Keyword “ABC” on a specific Instagram Reel. Then my Account automatically sends a public reply “Check DMs” on his comment. After that, my Account sends the User who commented, a message “Thanks, here is the link!” (Including a “Open Website”-Button who leads to a landing page.Now I want to send an additional message, after the first “Comment-Trigger” Message was send, with a Delay. Unfortunately it won’t let me add next Steps as the “Send Message”-Box is set to “Send as comment reply”.I saw that there is an option to add next steps when the User clicks the link on the first message, but I want to send the second message either way. So I want to create this automation:User comments Trigger-Keyword “ABC” on a specific Reel → I publicly reply “Check DMs” → User gets a message from me “Thanks, here is the link”, including a “Open Website”-Button leading to a landing page → e

Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta.  I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS)  I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!