Ask the community

Hello,I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.Here’s the situation in detail: I have one main Facebook account that manages two Facebook Pages. Each Page is connected to its own Instagram account. Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems. However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.Today, I followed all the standard steps, but it didn’t help.According to the troubleshooting instructions from ManyChat, I also tried the following: Completely disconnecting and reconnecting ManyChat to Facebook.

I’m in the process of setting up a new Facebook ad, but the automation I configured earlier doesn’t seem to be functioning. Could you please check what might be causing the issue?  

Since a couple of days the buttons are not working on Instagram DMs. If you tap on them the automation does not start. Can you please fix this asap, as we are loosing customers sales due to this. Thanks

Hi, I have this json  {"code":1,"message":"Ok","data":{"winner":false,"play_id":12}}White the response mapping I can read code and message but not winner and play_id.I use $.data.winner as selector for example and only code the the other field that works.If I print the custom field assigned to winner is empty.Could if be a format issue? winner is a boolean and the custom field is string.How can I debug it ?Many thanks.

Hi, I need help in where to find the JSON code, or How I enable Manychat as Partner app in facebook ads manager? It’s not showing as a Partner app. 

Hi everyone!How can I activate a second flow on WhatsApp and keep the conversation there? I want the first flow to stop, but in my case, the user only receives the first message of the second flow and then it goes back to the first one.Any ideas on how to make the second flow stay active and prevent the first one from taking over again?Thanks in advance! 🙏

Hi guys, I have created an automation where a user DMs me "test123". He receives the first text, and when he clicks on the button, which onclicking is ideally triggered to send another message, does not work.I tried multiple times with multiple accounts, but it's not working. Trigger Word: “test123”IG connection type: Instagram LoginAny one else facing the issue of now 

Dear ManyChat Support Team,I am currently experiencing an issue with the Facebook Ad Comment Auto-Reply feature in ManyChat.Normally, when setting up the auto-reply for a Facebook ad, the system allows me to choose Partner App → ManyChat → select specific flow. However, now the button no longer functions properly — instead of showing the standard ManyChat selection interface, it only displays a JSON code block.This means the auto-reply function cannot be linked to any ManyChat flow, which has disrupted our ad automation process.I have already tried reauthorizing the Facebook page and ManyChat connection, but the issue still persists. Could you please help check and advise how to fix this as soon as possible?Thank you for your prompt assistance.Best regards,

I’ve been using ManyChat for years and this is the first time I haven't been able to select the dropdown under PartnerApps in Ads Manager to select ManyChat.  I have refreshed the permissions.  Also, disconnected the permissions and reset them.  The drop down to choose ManyChat as the Partner App is greyed out.  Please help.

Hi everyone,do I add my WhatsApp phone number to my WhatsApp Account on Meta Business first before connecting it to Manychat? Or do I add it with Manychat directly?Thanks!BestTimo

Okay so I have made a bot for dentist now the issue is it is only getting the data of 1 doctor from google sheet for example if teh category is Cleaning & Scaling there are 4 different doctors, I want people to choose any of them according to their choice but it is only letting me pick 1 doctor which is on the top of the sheet. Picture attached.my idea is to show list of dr with timing & fees according to speciality. Please guide how to get more then 1 Dr’s in manychat from google sheet?Regards,

Hey everyone!I'd love to use the manychat automations for email list growth but I'm concerned about GDPR compliance. When we connected manychat to Active Campaign people got added to the list but they didn’t receive the email for the double opt in which is mandatory in Europe. Does this not work with manychat? What’s the best way to use manychat for email list growth while also staying GDPR compliant.Thank you in advance for the help!!!

when i test this automation from my personal account to see if it works, I never get sent the last message.  Can someone advise if this automation is working by looking at the way I have it set up?

Hello, I have created this automation but the answer under the comments doesn’t trigger. But the rest of the automation does work, the DM and such..here is a photo of my automation Thank you for your help  

I am trying to create an automation triggered by CTWA but can’t find any ad account to select in the trigger.I made sure that my profile has admin access to the ad account, I even granted Manychat prtner with access to the ad account from business portfolio… nothing helped. 

As a beginner, I’m realizing as I start to edit my automations, I need to go back and redo some items. I would like to find out how to restore some of the initial flows to their original layout and setup. Meaning as an example, I want to start over from scratch with the “Introduction” flow. Is there a way to reset the flows to that state? I don’t mind losing the updated format I created from that initial layout. Also, if I can restore them, can I save them as an alternative flow so if I decide I want to start over again for a different theme in my flow, can I save the basic template so I can go back to it later?Thanks in advance for any help you can provide.VR/Dan

   I can’t see any option which will let me see where the reqauest has been sent, I tried updating the Permissions as well but can’t figure out the wayCan anyone guide me outI followed these docs as well but all in vainhttps://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat If anyone expereinced this, kindly let me know to working solution

Hey, I have created a payment link for Instagram with the Buy Button and stripe but the payment link generated is very standard (with standards fields, fonts, no Apple pay, google pay nor Link, no branding). How can we customize payment links through buy button with Stripe ?Thank you !

Hola!! Necesito ayuda!Llevo 3 días intentando crear campañas de META ADS con JSON (lo hago de manera habitual) y me ha desaparecido la opción de seleccionar en META de seleccionar aplicación con socio. Me he dado cuenta que se ha desvinculado de Manychat la api de conversiones y no me deja logearme ni con token ni añadiendo la cuenta de META… por lo que no puedo conectar mis campañas con los flujos de Manychat, ¿alguien tiene el mismo problema? ¿cómo puedo solucionarlo?Gracias!

Hello, As can be seen above, I have a Messenger Automation live that has “0” Runs. Users are commenting the correct Keywords and are receiving the auto-reply comment but are not receiving the DM in Messenger. This has happened for several of my previous Automations with the same set up. This has only started happening in the last few weeks. Prior to this, the same set up was working fine. Any idea what might be causing this issue? Some things that may be useful to know: I refreshed permissions for FB after this went live but it didn’t have an effect. Instagram Automations of the same type are working fine without issue. I do delete my all my contacts on a regular basis.After refreshing my permissions I now have the below error message pop up but sure if relevant. I tried to address this following the instructions but was unable to do so. “Your Facebook Conversions API (CAPI) integration has been disconnected. To keep your data flowing, please reconnect it manually.”Thanks a million :)A

 I have created the Many chat account, but it doesnt seem to be linking to my Instagram page. I have created 2 automations but they are not showing on my Instagram page. Can someone help please thanks 

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

My client made a new post, but the automation for instagram comments to reply comment and dm wasn’t set up for that post yet. He got many comments, but none of them received a comment back or a dm. I’d like to kick off the automation manually for the people who never got their DMs for this post - is there a way to do that?The people who comment from now on will get the DM because the automation is now linked, but the people who commented previously got nothing.I hope there’s a way to manually kick these off retroactively without needing to do any manual work.Would appreciate any help - Thank you!

How can I connect manychat to meta ads manager? The option to choose manychat as partner app is now gone. the only option is create template or use a JSON code. I tried to follow the guide in Manychat Instagram Ads triggerBut the information on the guide is obselete, because there is no option to choose partner app. Any info how to find the option?