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2928 Topics
KaliMini
KaliMini
asked in General Q&A
Tracking Conversion Events in Kajabi with Pixel

I have tried so many different variations of trying to track a conversion event (both button click and page load) in Kajabi using the Manychat pixel and have not had any success logging any events. I am able to log conversion events that occur during my Manychat automation and have a button click to a Kajabi website. I have copied the pixel from Manychat and pasted the pixel into the Settings - Page Scripts - Header Page Scripts. Kajabi advises “This code will be placed in the <head> section of every page. So from my understanding, the pixel should be listening for events. I’ve tried putting the event codes just about everywhere I can think of and have not received a single conversion event sent back to Manychat analytics. I’ve tried in the Checkout Settings “Add custom tracking code to monitor checkout performance” Header tracking code “This code will be placed in the <head> section of every checkout page” and in the Footer tracking code “This code will be placed at the en

91
Gustavo Boregio
Vusal
VusalUp-and-Comer
asked in General Q&A
Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

807
Gustavo Boregio
Aesquerra
Aesquerra
asked in General Q&A
Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

171
Gustavo Boregio
douglastokuno
douglastokuno
asked in General Q&A
Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

101
Gustavo Boregio
endinemeth
endinemeth
asked in General Q&A
Manychat Messenger chatbot with payment

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion.As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time.Is it possible? If yes, do you have any idea or suggestions? Thanks.

151
Gustavo Boregio
Hasan
HasanUp-and-Comer
asked in General Q&A
is this real?

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

141
Gustavo Boregio
S
silicudaChat Surfer
asked in General Q&A
How Do I Transition from Facebook Lead Ads Default Chat Template to ManyChat Automation?

I am running Facebook Objective > Lead Ads.When you run this way,   you cannot select manychat integration.  So what I am trying to do is, use the default chat, which is working great so far -- and then have manychat takeover after they engage the default chat bot.I am having problems though,  with manychat taking over after they talked to my facebook ‘default template’ , I’ve used the “user sends a message” … and its not working too well.any better ways to do this? id prefer to use the above objective

251
S
mexicalivibes
mexicalivibes
asked in General Q&A
I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

71
rodrigo_silvano
mexicalivibes
mexicalivibes
asked in General Q&A
This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

91
rodrigo_silvano
OliverDK
OliverDKChannel Explorer
asked in General Q&A
META Invalid Conversions API Credentials

Hi everyone,I’m having some trouble connecting my ManyChat account to my Facebook Ad Account and Conversion API, and I’m not sure what I’m doing wrong.Here’s the situation: Account X is the Admin and Owner of: The Facebook Page connected to ManyChat. The Ad Account I’m trying to connect. The Business Manager where the Conversion API token was generated.   My ManyChat account is linked to the same Facebook Page that’s managed by Account X.  I’ve tried connecting:Through Facebook, and Using the dataset and token option with the Conversion API.No matter which method I use, the connection just doesn’t work, and I can’t figure out why. I get the “Invalid Conversions API credentials”What I’ve Checked So Far:Account X has full Admin access to everything (Page, Ad Account, and Business Manager). The Conversion API token was generated in the same Business Manager as the Page and Ad Account. The Page and Ad Account are properly connected in Meta Business Suite.What I Need Help With:Why isn’

314
rodrigo_silvano
Muhammadrasul
MuhammadrasulUp-and-Comer
asked in General Q&A
billing

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

203
rodrigo_silvano
Moriyonet
MoriyonetUp-and-Comer
asked in General Q&A
Use Whatsapp business on my phone

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

7299
karistib
Nail
Nail
posted in General Q&A
Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

00
Nail
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

989
NickGKd
MiriamBmby
MiriamBmbyUp-and-Comer
asked in General Q&A
Send question and response from AI Step to webhook

Hello,I use AI chat for Whatsapp.I want to send user/bot reply  to webhook.It is possible? thanks you

428
Gustavo Boregio
eric
ericUp-and-Comer
asked in General Q&A
voice message external request

how to receive whatsapp voice message, and send it to external request?also the external request only allows 9 seconds waiting time , how to adjust that ?Thanks in advance!

294
Gustavo Boregio
Nicolett Menge
Nicolett Menge
asked in General Q&A
Smart Delay More than 24 hours

Dear Community,I have a question about the genious setup of smart delay. I do not know how I can have it longer than 24h.There are the options of xx days to, but each time I try to use it, manychat tells me to make it shorter than 24 hours.Is there a hag to solve this problem.Thanks for your answer.Nici

71
rodrigo_silvano
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

130
Arman Shayan
sajad
sajad
asked in General Q&A
How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

140
sajad
andreab
andreabUp-and-Comer
asked in General Q&A
Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?  

51
Fabio Gaulke
luccaallen
luccaallenUp-and-Comer
asked in General Q&A
Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan 

120
luccaallen
praneethm
praneethm
posted in General Q&A
How to disable the shortened URL

how to disable the manychat shotened url in the message  

9015
baker1992
sergiotellez1992
sergiotellez1992
asked in General Q&A
IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks  

121
Gustavo Boregio
aknicholson
aknicholsonUp-and-Comer
asked in General Q&A
Can't add a channel

I had a ManyChat set up once before, then turned it off.  I can’t seem to reconnect my IG account now.  I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again.  I’ve removed permissions on FB and IG, re-added them, cleared cookies.  I’m not sure what else to try.  

71
Fabio Gaulke
eman
emanUp-and-Comer
asked in General Q&A
unread message

How to know which messages are unread or that the program is the last response to the message

602
fredthebob
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