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2808 Topics

posted in General Q&A

Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat

111

11 days ago

CarlOrfUp-and-Comer

asked in General Q&A

No idea where to find Json code

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB. I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad. Please spell it out for me like I’m -9. Thanks!

488

12 days ago

minuevadietaUp-and-Comer

asked in General Q&A

Automation doesn't work with Ads (FB post)

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

963

12 days ago

OliverDKUp-and-Comer

asked in General Q&A

broadcasting can't find the "promotional content tap"

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

Does a number purchased with Manychat work with the free version of the tool?

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?

12 days ago

sunchicUp-and-Comer

asked in General Q&A

Filter Facebook Comments That meet conditions

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer.

Facebook Intergration for 'public auto response in feed'

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!

Automation for older posts.

I figured it out! It will work if you’re on the website! Hi! I’m trying to create an automation for older posts and they don’t show up for selection when I’m trying to setup. Does it only allow to go back for a certain period of time? Thanks!

12 days ago

ibtesamgulUp-and-Comer

asked in General Q&A

Stuck in account login

Hi Guys, I am stuck with my account login. When i reset my password, it goes to my email which is Gmail. But when i login it using Gmail, it says the account dont exist! please help me!

12 days ago

Chelsyoder

asked in General Q&A

replacing instagram account

Hello! I have my old/deactivated instagram account connected to many chat however I cannot seem to figure out how to replace that one with my instagram that I now have. Any idea how to do this?

1193

12 days ago

Anna_Digital _specialistUp-and-Comer

asked in General Q&A

Instagram bot. Trigger Coment Post

Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation?

222

12 days ago

Ziad AmrUp-and-Comer

asked in General Q&A

Google Sheets Integration

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!

342

12 days ago

snollerUp-and-Comer

asked in General Q&A

Automation with Chatbot - how can i wait for user message?

Hi all,i want to integrate my Chatbot (Hybridai.one - like Chatbase) to ManyChat and create a communication flow for the user based on AI. Ideally i would not want to use make.com or anything else on top. So i am trying to get it done in an Manychat Automation. The only thing i am missing is between two dynamic content messages is something like “wait for user response”. The only thing i can find is “delay”. Any idea how to solve this within ManyChat?BR Stephan

How do we link instagram channel link in DM without opening to a new tab ?

How do we link instagram channel link in DM without opening to a new tab ?For example my automation looks like for stories, where Im basically asking users to join the IG free channel.But now when they click the link, it goes to a new window, while it should open within instagram channel page directly and let them join. The new window opening isnt working for channels and users not able to reach the channel. How do we make sure, the click opens within instagram and directly goes to channel page instead of opening a new window ?

13 days ago

ramirogiri

asked in General Q&A

Need Help with AI ending of funnel - How can I Label people who needs human attention to be easily acesible?

Good afternoon from Buenos Aires, community!I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem. I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question. This is the most common sense solution i’ve found to implement, but it don’t seem to work well. In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives. Hope someone can help me and thank you very much in advance!

How to follow-up with those who didn't click comment reply message?

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

121

13 days ago

studiotenfour.coUp-and-Comer

asked in General Q&A

Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

462

13 days ago

VictorManychat Team Member

posted in General Q&A

[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

181517

13 days ago

asgerlaursenUp-and-Comer

asked in General Q&A

Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through? Thank you dearly for your answers Asger

815

13 days ago

Courtney GrandiUp-and-Comer

asked in General Q&A

Manychat lingo for New Users

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat. I don't understand most of the lingo. Is there anyone who could help me decode the language being used? 4 days ago my auto-reply was set up and worked once. Now, nothing. I feel in over my head...BIG time. lol. please help

Inscrição instagram, como inscrever contatos de outros países?

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

Manychat Wallet Balance check

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

141

13 days ago

KhrystynaUp-and-Comer

asked in General Q&A

Telegram Menu

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it?

122

13 days ago

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