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3603 Topics
SJ_Sportz
SJ_Sportz
asked in General Q&A
Geotargeting Users and Replying to only specific number of audience

Hi everyone, Subhojit here. I need some urgent help with a query:Is it possible to geotarget using ManyChat? Specifically, can we set up an automation that replies only to users from a specific country, even if the post receives comments from a global audience?Would really appreciate any insights. Thanks in advance!

81
rodrigo_silvano
cebush24
cebush24
posted in General Q&A
Instagram Tiggers Not Firing in Messages & Auto Reply Comments Not Working On My Reel

I have a reel where a user comments “ready” and the auto reply comments after they post my keyword are NOT triggering. So I have to manually reply to thousands of comments. Why would this be? I don’t have the comments turned off? Additionally, my sequence is prompting to send a link as a message but they need to follow me first. The user will hit the follow me button but will have to hit it multiple times before ManyChat will send the next trigger. Sometimes a user will have to hit ‘following’ 4-5 times and then the link doesn’t even send. It’s extremely frustrating and frankly kind of embarrassing that sometimes it works and sometimes it doesn’t. So I have to manually send out my link. What could be the issue?

403
rodrigo_silvano
kiaan patel
kiaan patelUp-and-Comer
asked in General Q&A
Automatic Reply to Comments Not Working on instagram

hi, I am trying to set up an automation from scratchthey message the word biology on the comment. I automatically reply "thanks, dm me the word biology" and then I send the message on dm "if u havent already then message me the word"none of this is working. not even the start of the automation to reply to the comment. I disabled my other automations on that post too

70
kiaan patel
Jay_Kay
Jay_Kay
asked in General Q&A
QR code or Word Trigger does not start the chat

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?

141
Gustavo Boregio
IKmcAcademy
IKmcAcademy
asked in General Q&A
Asking User Info during LiveChat

I want to know how to create the flow for data collection during LiveChat because i want to collect name, email and so on as i know during livechat the automation will be pause based on settings that we set. I need to know how to do this.

50
IKmcAcademy
Bodiesbycass
Bodiesbycass
asked in General Q&A
Automation triggering twice

I’m running ads through meta and have integrated manychat- I love it but I have noticed duplicate messages sending. I think it’s when they go out and come back in or press the ad twice as in my dm’s it appears that way so then the flow is being triggered multiple times. I’ve tried to find the answer here but very confused so any help is appreciated! I’ve seen mention of a tag and condition but confused where to put this as the ad trigger has to start with a message? I’ve attached some of the response examples and my current automation!  Thank you so much!

80
Bodiesbycass
Rakan4421
Rakan4421Up-and-Comer
asked in General Q&A
Founder

I subscribed to the pro subscription (95$) however, I am not able to start a new automation.When I try to initiate a new automation: 1- I received a message that this request is only for pro subscribers. 2- Or if opened Manychat from my laptop, it doesn’t process my request neither post it. Nothing happen when I click the button.  I only want Instagram automation and this why I pay for the subscription. Can anyone help me with this please ?  Is my subscription enough ? As it is named Pro. If not can I have a refund ? And if yes what should I do to make automations again ?

303
rogerioaraujo
TCJW87
TCJW87
asked in General Q&A
Can you automate a message to tagged users on a post?

We’re setting up a competition and hope Manychat can help with it - the mechanism is to tag in comments friends / family who might be interested in a business startup related competition. Ideally then, the person tagged on the post would receive a message to get more info.I can’t see this as an automation, and I’m assuming it’s because that particular person hasn’t actually interacted with the post/reel/whatever (so why would they want a DM from us?).If I’m right in that assumption, I guess we’ll have to go with a more catch-all “comment this word to get more info” automation and the person will have to pass on that info to their friend etc who they think might want to know about it, or they can tag their friend who can comment the word if they want to enter.After typing all this out I think I figured it out, but I’m going to post anyway to see what you all say 🤣

91
Gustavo Boregio
Heric
HericChannel Explorer
asked in General Q&A
BotTools Toolbox App

Hey guys,I saw the "BotTools Toolbox" in the Manychat app store, which offers some extra tools for chatting.The one I was most interested in was "Split Field", I tested it and it worked.My question is: does anyone use this tool? Is it reliable? Does it work well or are there problems with external calls?If anyone can tell me about this app, it would be a great help.Thanks.

212
Heric
orit koskas
orit koskas
asked in General Q&A
I’m running into a frustrating issue with my automation in ManyChat

Hi everyone, I could really use your help.I’m running into a frustrating issue with my automation in ManyChat. Sometimes the button I’ve added to a message shows up and works perfectly — and other times, only the message is sent without the button. When that happens, the flow gets stuck and users can’t continue.I haven’t changed anything in the setup between times when it works and times when it doesn’t, so I have no idea what’s causing this inconsistency.This is really hurting my CTR, and I’ve been getting messages from users saying they didn’t receive the guide I promised them.Has anyone else experienced this? Any idea what might be going wrong or how I can fix it?This happening in Instagram Thanks so much in advance 🙏

321
rogerioaraujo
samar
samarChannel Explorer
asked in General Q&A
Manychat and GHL

Hi,I am looking to know an effective way to connect Manychat with GHL to transfer data with tags.Is there any documentation or video you can share with me?

6214
samar
Ndlazilwana Mordarchai Ssebwat
Ndlazilwana Mordarchai Ssebwat
posted in General Q&A
Awareness in Africa

I have realised people in Africa use social media and few are aware of this amazing tool .I come offering a hand to see if we can work together to boost this because it's the best tool to save many and to help people earn while they are doing many other jobs or activities.i'm open to anything that comes on table. 

70
Ndlazilwana Mordarchai Ssebwat
mohamedelsaeed
mohamedelsaeedUp-and-Comer
asked in General Q&A
Inquiry About Building a Multi-Client Messaging SaaS Platform with ManyChat

I am developing a SaaS platform aimed at enabling businesses to automate direct messaging across multiple channels, specifically Facebook Messenger, Instagram, and WhatsApp. The core functionality involves allowing our clients to connect their respective social media pages, after which our platform would handle automated messaging workflows on their behalf.Given ManyChat's robust capabilities in multi-channel messaging automation, I am interested in understanding how we might leverage your platform to support this multi-tenant architecture. Specifically, I would like to know: Multi-Client Support: Does ManyChat support a setup where a single account can manage multiple client integrations, each with their own messaging channels? API Access: Are there APIs available that would allow our platform to programmatically manage client connections, message sending, and automation workflows? White-Labeling: Is there an option to white-label ManyChat's services so that our clients interact s

303
Gustavo Boregio
minhye
minhyeUp-and-Comer
asked in General Q&A
Duplicate Payment on April 18 - Request for Refund

Subject: Duplicate Payment on April 18 - Request for RefundHello ManyChat Support Team,I hope you're doing well.I'm writing to ask about two charges that occurred on April 18, 2024.Here are the two payment records I found: April 18: $19.24 April 18: $18.72 It seems that I was charged twice for the same 2,500 contacts plan upgrade.I didn't intend to purchase the same upgrade twice, and I believe this may have happened by mistake due to switching plans or refreshing the upgrade manually.Could you please review my account and process a refund for the duplicate charge?Thank you so much for your help and support!Best regards,

377
rodrigo_silvano
Request Sent
Request Sent
asked in General Q&A
Request Sent

Issue:I am unable to connect my Instagram account to ManyChat no matter what I try, and I keep getting the message "Request Sent". All the settings are correct. I was previously connected through the ManyChat app, but after Log Out, I can no longer reconnect.I followed the instructions in Facebook Business Suite, and everything is set up properly. However, every time I try to connect, the "Request Sent" error appears and the connection still doesn't work.Please guide me on what I need to do to resolve this issue

282
rodrigo_silvano
Gen Gen
Gen Gen
asked in General Q&A
OPP - Other People's Posts

Hello Everyone:I’d like to automate comments on OTHER people’s posts. Meaning show support when Instagram users use certain hashtags. Is it possible to automate a hashtag search that will comment on my behalf on other peoples’ content?

161
rodrigo_silvano
Liam Khant
Liam Khant
asked in General Q&A
How to Disconnect a Page and Transfer Account Ownership?

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

191
rodrigo_silvano
Euboca
Euboca
posted in General Q&A
instagram

Estou tendo problema pra entrar na minha conta do Instagram com o manychat, está pedindo acesso a uma conta antiga minha que eu não tenho mais acesso, gostaria de saber oque fazer nesse caso pois não estou conseguindo rodar nada por conta desse problema 

121
Fabio Gaulke
Khrystyna
KhrystynaUp-and-Comer
asked in General Q&A
Telegram Menu

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

584
T
bertandernie_bestfriends
bertandernie_bestfriends
asked in General Q&A
Cannot add tag to Contact - Error message they are not active

2 problems my automation is not adding the tag to contacts (I suspect because of the 2nd issue) I cannot manually add tags to the contacts - they are not active:  

558
GraceS
Maksim
Maksim
asked in General Q&A
Contact_id and PSID

We’re scaling our Click-to-Messenger campaigns on Facebook and need to build a unified performance report that joins two data sets:Facebook Ads spend - keyed by ad_id, adset_id, campaign_id (we’re going to collect those via the Page webhook (with messaging_referrals): for each referral we can get sender.id = PSID and referral.ad_id, etc.).Contacts inside ManyChat - phone number and custom fields, accessible only via contact_id using the public API.Problem:ManyChat’s API doesn’t accept a PSID (sender.id) as subscriber_id; both getInfo and setCustomFieldByName require the internal contact_id. The API also never returns the PSID when querying a contact. Manual Bulk Export PSIDs works, but we need a fully automated (or at least daily) way to join spend ↔ leads reliably.Questions to the community:Is there any documented or undocumented method to retrieve the PSID for a contact via API, or to resolve a contact_id from a known PSID? Have you implemented a workflow (e.g., via Zapier, Make, or

240
Maksim
Liana
Liana
asked in General Q&A
When sending a message with a code word on Instagram, the script does not run

Good day! I filled out the script correctly. It is saved. But when sending me a code word in Instagram messages, nothing starts. I double-checked everything, but alas

50
Liana
James Love
James Love
asked in General Q&A
Flow Not Triggering

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

162
Raquel C
Manychat Team Member
joshterryplays
joshterryplaysUp-and-Comer
asked in General Q&A
Contact for testing not showing up

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

516
Raquel C
Manychat Team Member
Janek
Janek
asked in General Q&A
pro subsr

I am unable to sing my mobile app profile with my website profile to enable me go for pro subscription. Please help 

152
Raquel C
Manychat Team Member
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