Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3910 Topics
parsdabest
parsdabest
asked in General Q&A
I always get this error when sending links.

I always get this error. Let me explain: When trying to send links, an empty dm is sent. This error has ruined me 

70
parsdabest
lavinamenda
lavinamenda
asked in General Q&A
Auto-messages to new followers

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

1263
Gustavo Boregio
PluckyDad
PluckyDadUp-and-Comer
asked in General Q&A
Does Manychat have a feature whereby chat transcripts are emailed to me after a chat?

Hi there, Quick question please: Is there a Manychat package whereby chats are automatically emailed to me every time a customer interacts with my AI chatbot?If so, what package is this please? Thank you, Scott

132
PluckyDad
ZFagency
ZFagencyUp-and-Comer
asked in General Q&A
How to disable automated messages to new followers?

As of last night, ManyChat began sending Automated Messages to all new followers. I never wrote these messages and I cannot find them in any of my Automations or Segments. What has triggered this and how do I turn it off?

101
rogerioaraujo
vincent1013
vincent1013Up-and-Comer
asked in General Q&A
URL tracking params pass through

Hi everyone, i am new to Manychat and i am trying to set up tracking so that whatever we set in facebook ads will pass through to the messenger and then to our landers. More specifically, if we have utm_campaign = {{campaign.name}} and ID=123456 set in the ads manager, how do we make sure these persist all the way to our landers?Thank you so much for your help in advance.

243
vincent1013
Felipe Rodrigues
Felipe Rodrigues
asked in General Q&A
Saldo Insuficiente

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

392
Giovanna Guapo
dievanohyaz
dievanohyaz
asked in General Q&A
Collecting Leads -> adding a tag -> Automatic DMS to these tags at specific time

Hiiii there, some of my products are sold out, so I would absolutely love it if I could set up an automation whereCustomers can comment/reply to story/DM/... with a keyword → answers some questions in DM → get a tag for that specific product. I set that up, that is ready to go. I would like this to run for about a month to collect leads while my production runs. I don’t know exactly when it will be ready and restocked because the fulfilment and therefor inbound is outsourced.  When the restock is here (unknown timing), I would like to target each tag at a time chosen by me & specifically so they get the information they requested about their productSome issues:This will not be within the 24h time frame I live in Belgium so I do not have access to a paid feature to send DMs later than that Setting up flows to answer later seems like it’s not an option either Reactivating accounts within 24 hours before seems like a waste of leads because the ease is that my customers only have to si

111
rodrigo_silvano
harbourbreeze
harbourbreezeUp-and-Comer
asked in General Q&A
Gallery Card Help

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

428
rodrigo_silvano
tienviet0510
tienviet0510Up-and-Comer
asked in General Q&A
How to Inject Data Into Manychat

Hello everyone, I have a Ladipage popup for a lucky spin. When a customer wins, they will fill in two fields: a voucher code and a phone number. I want that after the customer fills in the phone number and voucher code fields, a message will automatically be sent to the customer's Messenger from Ladipage via ManyChat.

325
tienviet0510
A
ArkadyGUp-and-Comer
asked in General Q&A
How can I get notified when a message fails with "Meta did not deliver message"?

Hey everyone,I’m running into a recurring issue where some messages in my flows don’t get delivered, and the error says:“Meta did not deliver message.”The problem is—this happens silently. There's no built-in alert or tag applied, and I only notice it much later when checking logs or missed leads.I am looking for a trigger or notification (email, internal message, tag, etc.) whenever this error happens so I can take action right away or perhaps make an automation for it.Has anyone found a reliable way to detect these failed messages in real time?Or maybe a workaround, like using conditions, filters, external tools, or even custom API logic?Would love any tips, examples, or even just confirmation if it’s not possible (yet).Thanks in advance 🙏  

60
A
Ming7296
Ming7296Up-and-Comer
asked in General Q&A
Cant hear replied voice message in manychat app

Hi, i facing problem to play and hear replied voice messenge in manychat phone app. Any solutions?

214
Ming7296
EddyAle
EddyAle
asked in General Q&A
Looking for an Old Giveaway Gamification Template from ManyChat 🚀

Hey everyone! 👋About a year ago, the ManyChat team kindly shared a gamified Giveaway template for Instagram with me as a gift. It was super useful and I’d love to use it again for a new campaign I’m launching — but I can’t find it anywhere now 😅Has anyone here saved that template or knows where I might be able to find it again?Any help would be seriously appreciated 🙌Thanks in advance!

61
rodrigo_silvano
Grace Kenneally
Grace Kenneally
asked in General Q&A
Automated follow up

How can I use many chat to leverage follow ups on DM? 

91
rodrigo_silvano
Nippon Trip
Nippon TripUp-and-Comer
asked in General Q&A
Broadcast error sending message

it suppossed to send this message to 1000 contacts of the  but i get a lot of error like this. What can i do to fix it? 

113
rodrigo_silvano
sajithmohan
sajithmohanChannel Explorer
asked in General Q&A
ManyChat + Shopify Integration

Hi community members, Please suggest the best ways to integrate Shopify and ManyChat. Since Messenger and Instagram have 24 hour window; does the flows like abandon cart flows will actually work?What are the possibilities of the Shopify + ManyChat integration?Thanks,Sajith

786
cata_rendon
shnemat
shnematUp-and-Comer
asked in General Q&A
Affiliation program

Good day,I remember ManyChat used to have a affiliation program before where if you make anyone join ManyChat or you are admin of any account you get 30%.  So now I would like to make people join but I cannot find any link, it is showing different links where the client will get discount but I am not getting any commission.Is there any way where I sent link to my client and as he join I start earning commission monthly. Please guide. Thank you for answering. Regards,

51
Fabio Gaulke
csnft
csnftUp-and-Comer
asked in General Q&A
Bulk delete missing from actions drop-down

Has anyone else noticed that the “delete” option in the bulk actions is missing? We like to keep our contact list clean and up until this week, we were able select multiple contacts and bulk delete.  That option is missing now. Thanks in advance for any tips on this!

153
csnft
Yuval
Yuval
asked in General Q&A
Bulk Agents assignment

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once?

122
cata_rendon
sujanshukla
sujanshukla
posted in General Q&A
Not Connecting Instagram And Facebook

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

21010
dhowwellness
dhowwellness
dhowwellnessUp-and-Comer
posted in General Q&A
How to connect my Instagram?

I need help to connect my instagram to manychat it says connected but i am stuck please me i want to grow it proffessionaly  

70
dhowwellness
Lizific Action
Lizific ActionUp-and-Comer
posted in General Q&A
Can I automate my Youtube?

Does Manychat eventually plan to integrate with Youtube?

10
Lizific Action
Yuval
Yuval
posted in General Q&A
Question about Manychat

How can I change the assigned agent and the agent who receives notifications across different automations at once, instead of going manually into each automation and changing it? In our team, we have a different agent in charge of monitoring WhatsApp messages each day, and I currently have to update all the automations manually. Is there a way to change it for all automations at once? How can I control the Live Chat notifications? Sometimes I receive notifications, and sometimes I don’t. Sometimes the conversation is only in an automated flow and I still receive Live Chat notifications — and sometimes I don’t. How can I manage and control this behavior? Are there any reminder options in ManyChat that I can use to remind agents to follow up on conversations?

00
Yuval
Jef
Jef
asked in General Q&A
Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

49912
Gustavo Boregio
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
posted in General Q&A
Is there someone from ManyChat that I can actually talk to?

ManyChat is probably the single-most hated thing I have to deal with being a content creator.  I don’t know how ya’ll figure this out.  I have a large following and the amount of missed DM’s and misfirings is embarrassing.  Trying to find answers on community boards has been time consuming and frustrating.   I’m just deleting it altogether unless I can chat with someone from ManyChat about how to set things up properly.  I’ve had ManyChat for a few years and no matter what I do, or how many times I refresh permissions, or how many times I connect and reconnect my profile, it still gives me SO MUCH grief.  I’m at a complete loss, ManyChat, for the love of God get a support center. 

462
MauricioS
WaelDocuments
WaelDocuments
asked in General Q&A
adding a clickable link on tik tok messages sent by commenting a trigger word

Please add a way to send clients dms whenever they comment a certain word please can it be possible?

254
sajithmohan
Community Terms & ConditionsCookie settings