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General Q&A

Any questions you have about using Manychat.

2,548 Topics
4,880 Replies

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2548 Topics

WatcherUp-and-Comer

Distribution of chat operators

Good afternoonCould you please tell me: when a manager started chatting with a client, is it somehow fixed in the client's variables?I need to transfer data to CRM and I need to transfer the name of the operator. How can this be done?

Hi Folks, I have a silk Lingerie brand. I am trying to channelize through Whatsapp into B2B Market. I am not able to send whatsapp broadcast messages to my import contacts. Strange thing is i have two personal numbers, where i am receiving the broadcast messages

Import contact list: Permission denied. Please contact support to enable this feature

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me? Thanks in advance.

3613

9 months ago

Malena LampazziUp-and-Comer

asked in General Q&A

Issue with immediate response

Hi everyone! I need some help here…This is one Instagram´s automation, my problem is with “immediate response”. Some people in Ig can´t see it and the automation can´t proceed. What could be the reason? ¿What can I do to fix it?

472

9 months ago

asgerlaursenUp-and-Comer

asked in General Q&A

Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through? Thank you dearly for your answers Asger

Manychat don't recognize ma page

Hello, i have a problem xxith many chat it doesnt recognize my page facebook which was a profile facebook back in a year i made the transformation but manychat dont take my page like a real page ! could you help me ?

9 months ago

AMPubBookUp-and-Comer

asked in General Q&A

Can't update a flow because it insisting to make it a comment reply

Hi! Everyone,I was putting together a flow and just thought I was about unpublished a previous flow and install a new one? There is a comment that stated “Marked this message as a “Comment Reply” if you want to send it as a reply to a post or reel comment” I have gone through the video tutorial and I can’t seem to find the topic of these. What am I missing? The beginning of the flow is “User comments on Your Post or Reel” What exactly did I overlook? Any response are appreciated.

1041

9 months ago

PavelUp-and-Comer

asked in General Q&A

How can I pass values to the user's custom fields when the user goes to a bot from the website?

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

3653

9 months ago

rafaelrochaesouzaUp-and-Comer

asked in General Q&A

Need Help with WhatsApp Integration into ManyChat

Hello everyone,I'm facing a problem trying to integrate WhatsApp with my ManyChat account. I've attached some photos for further details. Any help would be greatly appreciated!Thank you in advance!

Link to IG and FB stores

Hi,I am try to create a flow so when someone comments on a post, reel or story they are sent a DM with a link to purchase the product at a discount. the problem I am having is linking the shop or buy to the product in my IG or FB shop. Is this possible and if so can someone please help me and instruct me on how to do this. Thanks,Patrick

200

9 months ago

GadiosoUp-and-Comer

asked in General Q&A

How can I integrate Manychat with voiceflow workflow? (In Spanish)

I already connected voiceflow to Manychat, but I’m still getting some trouble capturing data through the API from voiceflow and sending links. So in voiceflow it is giving me the correct links as you can see in the workflow in the first video:https://vimeo.com/912675427?share=copy Also capturing the correct data through the API which is connected to zapier from voiceflow as you can see in the second video:https://vimeo.com/912675390?share=copy But when I try any of this on manychat through messenger it does not work as you see in the third video:https://vimeo.com/912675372?share=copy If any of you can explain to me how can I fix this I would really appreciate it.

i need help! manychat does not work when the bot is connected in more than one place

Guys, I need a lot of help, sorry for the broken English, I'm from Brazil.I use Manychat for Telegram and the same bot that I connect to Manychat I also use on the help channel, I've always done it like this on other accounts.However, I got an account from a new client, and I installed the bot on Manychat, and Manychat works perfectly, but when I put the same bot on ChannelHelp, my Manychat started to work at the same time, has this happened to anyone? Is there a way to resolve it? My other accounts on manychat that have the bot in both places still work normally, I really need to adjust this!If anyone can help me, I would greatly appreciate it.

562

9 months ago

JaneiUp-and-Comer

asked in General Q&A

Instagram Recurring Notifications/ "Get Updates" Opt In

Hi! I have a 5 day Instagram live series coming up and I’d like to send my attendees reminders during the week of. . I came across these genius automations, and I wanted to see if anyone could help me implement these automations for myself.

2151

9 months ago

BerdineUp-and-Comer

asked in General Q&A

Remove 'powered by manychat'

Hey guys,I sent some photos in Instagram DM's, and after that Manychat sends a message ‘powered by Manychat’.I didn't have that issue when I sent some text messages by Manychat.I dont have the Pro plan yet. Does anyone know how to fix this?

I want to embed the widget on the site but it doesn't give me the option

Translate to English:"I want to embed the widget on the site but it doesn't give me the option, what should I do?"

Hey there, I was trying to update my payment information and it kept telling me that the card was declined. I know there are funds in there. Has anyone else ran into this problem, if so, how did you fix it?

1131

9 months ago

EdwinaUp-and-Comer

asked in General Q&A

How do I capture and email to then send to zapier to add to emsil list?

I am trying to set up a flow and I would like to capture email addresses that are then automated to send to my kajabi email list. I’ve attached a screenshot of the actions I’ve added but on testing Manychat isn’t capturing the email. Any suggestions and insights would be appreciated.

Has anyone received a message that says that the keyword cannot be downloaded because it’s in the wrong format? I tried to delete the app as others have stated that will fix the issue, but have been unable to resolve it. Has anyone had this experience before, and has a Solution.

Hello Everybody how can we create a Qr Code I can see it in the tutorial vidéo but I cant find the option in my growth tools thankssssss

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

Error in connecting an automation

Hey everyone, I am currently trying to activate an automation to do the following, Comment > then DM and conversation but it keeps saying my trigger needs to be comments, And then another error. I am so thrown off adding screenshots for errors I am receiving. TIA for any help or suggestions.

broadcasts for instagram

Hello! How can I creat broadcasts for instagram and send outside 24 hour window? Or how can I get many chat pro for instagram? I have many chat pro but it only refers to facebook massenger.

972

9 months ago

JemelinartigasUp-and-Comer

asked in General Q&A

where i find my request inside manychat account

where i find my request inside manychat account? I have sent a request to be able to use my other Instagram account but i dont know where to fine the request inside manychat any help tahnks

How add instagram account my customer to manychat and build Bot for him ?

i wanna build for my client instagram and messenger bots but i don't wanna get password from him. What i have to do ? Add to my Meta business site his instagram account as resource ? Any one has problem like this?

381

9 months ago

AMPubBookUp-and-Comer

asked in General Q&A

48 live chats

Hi! I just click back again. I manage to put together a response for a Reel or Post. Then it said 48 live chat? It seems the best thing to do is put a “Comment DM Automation” or “Automatic Instagram Funnel” How exactly can I do that?

321

9 months ago

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