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General Q&A

Any questions you have about using Manychat.

  • 3,542 Topics
  • 7,351 Replies
3543 Topics
Artyom
Artyom
asked in General Q&A
How AI respond to customers?

Hello dears. Anyone has expaples how to AI Assistant work with your customers in IG or different chat. How good is it responde?Thank you

230
Artyom
Lucas qe-98hq-eithu
Lucas qe-98hq-eithu
asked in General Q&A
Facebook Live Comments Trigger

Does manychat have a Facebook Live Comments Trigger?

280
Lucas qe-98hq-eithu
B
bahramii1372
asked in General Q&A
Audio files are not sent in automation

From a few hours ago, audio files are not sent in automation

231
Beraldo
andreiacosm
andreiacosmUp-and-Comer
asked in General Q&A
IG Audio doesn't work

Hello friends, I made my chatbot for Instagram, but the audios don't work.I had put them all in mp3 and then I was forced to put them all in wav and it still didn't work.Does anyone know what could be happening?Thanks.

1645
Beraldo
hugirat
hugirat
asked in General Q&A
is it possble to send message to a group with manychat api ?

i want to send template message to groups in whatsapp is this possible?

350
hugirat
Sammy
Sammy
asked in General Q&A
Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template

Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template. Already UPdated permissions but when I create a new Ads, only can see Bot Welcome and Default template message to edit. Still cannot see the name of my Facebook Ads automation created and active in Many chat

921
mikel
facelessdigitalnimarketing
facelessdigitalnimarketingUp-and-Comer
posted in General Q&A
not working at all

Hello. I have an issue with Manychat. Every month my Manychat stops working for couple of days. Now it’s not working for almost 2 weeks even though it’s been paid. Please help. 

60
facelessdigitalnimarketing
harveydavies
harveydavies
asked in General Q&A
Automation is not working

My automation is not working at all.Even when I do an Instagram preview and enter the 3 numbers it still doesn’t work.Can someone please help me. Thanks

412
facelessdigitalnimarketing
PhriaxAi
PhriaxAi
asked in General Q&A
Voiceflow Manychat Whatsapp buttons

Hello! I am making a connection with voiceflow and manychat for a WhatsApp bot and in the chat it does not show me the voiceflow options buttons. Any solution?

721
Chanda Shahzadi
LeandroOliveiranet
LeandroOliveiranet
asked in General Q&A
IG feedback automation not working properly

Hello friends,I have a problem with automation with comments on reels.The user is commenting on the keyword, but manychat is not always delivering it. There are times when he delivers, and often he is not delivering the content in the DM.How could I solve this problem?

361
yazlakibrahim
yazlakibrahim
yazlakibrahimUp-and-Comer
asked in General Q&A
Manychat not working properly

I set up the trigger to respond to comments on my Manychat account.I would understand if it didn't work at all, but 10 comments come in and Manychat responds to 1 of them.Why does this problem occur? How can I solve it?

170
yazlakibrahim
Shafi22
Shafi22
posted in General Q&A
ve come to Net House Bangladesh with your solution whether there is electricity or not. . Our website will get all these solutions.

 come to Net House Bangladesh with your solution whether there is electricity or not. .  Our website will get all these solutions.  Our website will get all these solutions. https://nethousebd.com/

30
Shafi22
AnyaVI
AnyaVI
asked in General Q&A
connecting the albato service. integration problems

Hello! I cannot use the full functionality of your service. I tried to link your service to the albato service, but errors occurred during integration. Take a look at what ALBATO said and help me solve the issue, please.:Hello, Dear Client please check this feedback from the dev team:We checked our connection and request but everything is correct on our end therefore we need to check with the Manychat support team, Can you kindly ask to contact them as it will help us to get a faster response instead of us contacting them as a third partyHere is what our devs found:We are trying to make a REST API request to create a subscriber. The request itself is POST https://api.manychat.com/fb/subscriber/createSubscriberRequest body{"phone": "+79003513032","has_opt_in_sms": true,"consent_phrase": "http://volshebstvotkani.ru/opt?tfc_sort[631714925]=created%3Adesc&tfc_storepartuid[631714925]=Муслин+2+слоя&tfc_div=%3A%3A%3A#rec631714925"}And we get the errorHTTP/2 400{{ "status": "error","me

600
AnyaVI
vicenteb
vicenteb
asked in General Q&A
Manychat AI works in spanish?

Hi there, I'm interested in Manychat AI but my question is if works in spanish language or only in english?greetings 

270
vicenteb
Nicolecruzrd
Nicolecruzrd
asked in General Q&A
link not working

When my ManyChat direct message is sent on IG, and you click the link it’s not working. However, when I copy and paste that exact link into my browser it does work. Any ideas to trouble shoot?

2400
Nicolecruzrd
lucasrocha
lucasrocha
asked in General Q&A
"Audio Block" going as "File Block" on Telegram

When I create an audio block in my Telegram stream and save the project, it changes the audio block to a file block, thus changing the conversation view in practice as well.Previously this wasn't happening and I've already tried uploading the file in different formats such as: .mp3, .wav, .m4a etc.Could anyone help me with this issue?Block before saving the flow  Block after saving the flow 

1463
Marcin Baćko
gidzcross
gidzcross
asked in General Q&A
Regarding boost post

Why is it i cant set automation to my boost post? Any article regarding this?Here’s the screenshot.  Always something went wrong.

70
gidzcross
Suteerth Mopuri
Suteerth MopuriUp-and-Comer
asked in General Q&A
Extracting Response from List Menu

Hi Team,I am creating a feedback survey through a whatsapp chatbot. The questions would have a list of options(list menu) and the users could select only from the listed options. What is the process to extract these responses?

19010
Suteerth Mopuri
laptoponadesk
laptoponadesk
asked in General Q&A
HELP FOLLOWERS ARE GETTING BLANK MESSAGES

Hi, I ran a recent comment to dm sequence and a ton of followers are saying they're getting  blank message. One in particular I asked them to screenshot from their view. How can this be resolved?On our end it says it was sent correctly. This is quite frustrating. I have over 3k people that this link was sent over too.

1851
Gustavo Boregio
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Stop automation when user does not click on a button and send a text

I have a flow that follow some rules, but when user send a text message and do not click on a button, the flow start again… how to avoid this?

511
Gustavo Boregio
bradc
bradc
asked in General Q&A
Integrating Stack AI and ManyChat

I am unable to connect Stack AI and ManyChat and IG I have followed one or two tutorials on YouTube but they do not appear to work. The videos where shot around 8 months ago so I am not sure if it is something that has changed in the mean time. Idea is that the chatbot built in Stack AI simply works through ManyChat. I have setup custom fields and amended the External Requests Header, Body and Response but still no use. I can see some of the messages getting back to Stack AI but the error {{cuf_11269645}} sometimes has appeared, Right now it just looks like on the IG account, no response is being sent back to me. Please help.

341
Gustavo Boregio
shalhevet
shalhevet
asked in General Q&A
Integration with Google Sheets

How to Set Up Zapier Automation Between Google Sheets and Manychat for Subscriber Updates?I'm trying to create a Zapier automation between Google Sheets, where customers are regularly updated, and Manychat. I want every time I update the table in Google Sheets with a new customer, the information will also be updated in Manychat. At the moment, the automation is stuck in Zapier because I can't get it to work, and something is likely wrong. I haven't found any tutorial or explanation on this topic. Has anyone done this before and can explain how to set up the automation in Zapier?  

601
Gustavo Boregio
Volodymyr
Volodymyr
asked in General Q&A
question about subscription

Hi, how long will the free subscription be available for Ukrainian users?

160
Volodymyr
Zerem
Zerem
asked in General Q&A
How do I not trigger the AI ​​Step? Every action I do trigger him.

I'm trying to understand something about AI StepI put a very specific trigger that only if a customer asks about our products will activate the AI ​​Step.But in practice, every message that is received activates the AI ​​Step and the AI ​​answers in my place.I couldn't understand what I did wrong, but how do I solve it so that only if they ask questions about specific topics, they will get the answer from the AI?thank you! 

280
Zerem
dt000398
dt000398
asked in General Q&A
Instagram groupchat automation

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

472
SashoTrubata
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