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General Q&A

Any questions you have about using Manychat.

  • 3,036 Topics
  • 6,043 Replies
3037 Topics
Karolina
KarolinaUp-and-Comer
posted in General Q&A
Manychat doesn’t respond to automation

Manychat doesn’t respond to automation "Manychat doesn't respond to automation. I've set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn't respond to keywords - it doesn't respond to any automation at all."

9510
Julia Gi
Luisribeiro
LuisribeiroUp-and-Comer
asked in General Q&A
Can my clients receive an e-mail after a buy ?

I already work with one e-mail plataform tah does e-mail marketing too. Howewer, Manychat has it all. I can bring leads with automation, I can automatically answer my clients and much more. It is a very interesting platform indeed but I did not find the way to automatically send my customers an e-mail after their shopping.Could any good soul, help me? 

583
Gustavo Boregio
Vlada
Vlada
asked in General Q&A
Умные задержки

Нужно настроить разумную задержку 4 часа после чего продолжить отправку в промежуток между 18:30 до 19:30 Но почему-то здесь дает возможность поставить только круглые числа 18:00 – 19:00.Как это правильно сделать, чтобы отправка была в промежуток 18:30 и 19:30?

740
Vlada
Julia Gi
Julia GiUp-and-Comer
asked in General Q&A
I'm creating different automations for the same post in order to get a certain response to a certain comment, why doesn't it work?

I’m tryng to set a dufferent DM response to each comment I get on a singular post. It isn’t wotking, what can i do?And how can I set this automation to a post I have scheduled but that isn’t on my feed yet?

300
Julia Gi
nikkiwilliams
nikkiwilliams
asked in General Q&A
Can my client use manychat for this issue?

I have a client that gets a lot of traction when he posts. If people want his freebies they say a word in the comments section, however, he's then thrown in Facebook jail for messaging too many people all at once. How can he get around that using ManyChat?

100
nikkiwilliams
Belén
Belén
asked in General Q&A
Ayuda con la facturación

Si alguien puede ayudarme con esta duda os lo agradeceréTengo plan Pro y acabo de superar sin darme cuenta los 2500 por lo que se me fue el plan a 45 $. Ahora he limpiado contactos antiguos y he logrado bajar de los 2500 pero no sé si volverá el plan a 25$ ¿sabes si esto funciona así? ¿se me volverá a ajustar o ya me quedo en los 45 $? ¿puedo hacer algo más para volver al plan de 25 $??Espero puedas decirme algo!Muchísimas gracias!

600
Belén
jrpower
jrpowerUp-and-Comer
asked in General Q&A
Instagram Comments Issue

Hi guys, have been using Manychat for 6+ months and had not problems until a few days ago.Now Manychat isn’t seeing any Instagram Comments on my posts and hence is not sending any of my automated DMs.For example:1) People comment “Keyword” on my IG post/Reel2) Manychat Dms them automated message (this is where it is not doing this anymore and doesnt send anything?)Anyone else having this problem/found a solution?

550
jrpower
dcabral
dcabralUp-and-Comer
asked in General Q&A
Button text displaying in bold

Whenever I add buttons to a text in a flow, both the text above the button and the text in the button displays in bold text. I can’t find a way to make the text normal.  

2271
Gustavo Boregio
FEAST Marketing
FEAST Marketing
asked in General Q&A
IG DM Automation for Restaurants

For Restaurant Marketers, are you getting any traction with Instagram Keywords?I’ve set up keywords like: Order, Menu, Reserve, Gift Card, Directions, Hours & Specials to fire corresponding flows in DMs.Our Posts & Stories feature the Keywords as “Comment” or “Reply” CTAs.No one uses them!I know there’s a learning curve for Followers to understand they can do things like reserve tables in DMs -- so I’m interested if other restaurants are getting any traction with core/functional Keywords like these.On another note, keywords for giveaways & events do fine.Thanks for sharing your experience & any suggestions on how to make these functional keywords (order, menu, reserve, etc.) perform better are welcome!   -Stewart  

350
FEAST Marketing
digitalmarketingmanychat
digitalmarketingmanychat
asked in General Q&A
How to publish automation if the button doesn't appear?

How to publish automation if the button doesn't appear?

1423
Digitalmateus
rebeca1012
rebeca1012
asked in General Q&A
Instagram Comments - Go High Level

Hello! I have a question regarding Instagram comments. Is it possible to make an instagram comment or at least the post where it came from show up in the conversations tab in Go High Level using Manychat? If so, how can I do that? Thanks!

350
rebeca1012
Dican
DicanUp-and-Comer
asked in General Q&A
ChatGPT will sometimes give a blank response

Hello everyone!As the title states, I’m making a FAQ chatbot with ChatGPT, but for some reason the request wont be trigger/filled sometimes.The idea of this flow is to ask the prospect to make an appointment. A question is done (“Do you want to make an appointment”) then the response it’s send to chatGPT and it classifies the text as Positive/Negative/Null, then the response is used in a condition.The flow: The classification does work, it does give the correct context, but after trying out a few times (from 2 to 4 times) it gives a blank response with no apparent reason and the flow stops. Working process:(translate Q:want to make an appointment? / User:No / ChatGPT: Negative) Fail process: (translate Q:want to make an appointment? / User:No / ChatGPT:  ) Things I’ve tried with no results:Validate the answer, if the answer is null, then come back to the chatGPT request to get a response (the flow stops instead of giving a blank answer, I think it gets in a endless loop and stops) Adde

5353
Gustavo Boregio
Samuel
Samuel
asked in General Q&A
Problem with tagging a person in comments

Hi I have a problem, tagging a person directly in comments doesn't work, it just sends the message I prepared but it doesn't tag the profile, can anyone help me with this ?  I want to set it up to work like this:Could you help me, how ? 

260
Samuel
Sebastianrj03
Sebastianrj03
asked in General Q&A
Post not showing on Manychat

When I try to create the  Instagram automation “user comments on your post or reel” it doesn’t show the latest posts. I have tried refreshing the permissions multiple times but this dosent seem to work. Does anyone have the solution to this problem?

1761
khalil
organizednotebook
organizednotebookUp-and-Comer
asked in General Q&A
Automation not working for Instagram

Hi! We have been using Manychat for about a month now and it did not have any problems. Yesterday, there was suddenly an issue where we cannot set up any automations where someone would comment on a specific post with a trigger word and we could send an automated reply and DM. Attached are some screenshots about this issue! If anyone could help that would be amazing, we have already tried contacting support...  

2888
jrpower
Vinicius Amaral
Vinicius AmaralUp-and-Comer
asked in General Q&A
I would like to create a flow of messages in DM that are sent from the moment the user responds to the previous message. But I can not. Is this possible to create??

I noticed that I could structure this flow with the user clicking on the buttons in the previous message. But we would like to structure a brief questionnaire to collect user data, and thus send the next message from a text message by the user and not from a button click.

252
Vinicius Amaral
A
AchadinhosdaelisamUp-and-Comer
asked in General Q&A
"Instagram request error"

So I'm having a problem. I create automations on my Instagram profile to automatically respond to messages in my feed post, I went to create a new automation today and the error "Instagram request error" appeared and when I looked at the ones that were already active, they are not updating the comment responses . The old active ones are not updating, nor am I able to create a new one. Can anyone help me?  

1832
Anil27
Karolina
KarolinaUp-and-Comer
asked in General Q&A
Manychat doesn’t respond to automation

“Manychat doesn’t respond to automation. I’ve set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn’t respond to keywords - it doesn’t respond to any automation at all.”

372
Karolina
mindset
mindset
asked in General Q&A
Instagram Auto Reply isnt working

 I change wording but the bot is still not working. How to fix this?

471
jrpower
Erwin
ErwinUp-and-Comer
asked in General Q&A
Automations was working and then it sends only 1 on 10 messages... WHY?

I use manychat for 5 - 6 months. Everything was good, but now since 2 weeks something is wrong. My automations are not working properly. Only 1/10 (in general) are sent properly, rest is unanswered. I didnt change any settings in manychat, I use paid version. I have no clue what to do next. Please help.

292
jrpower
DaynaOmalley
DaynaOmalley
asked in General Q&A
Automation built in Business Page but connected to personal page

EDITI fixed it by deleting my personal account - Hi Everyone,For some reason, the automation responses are going to my personal instagram page, instead of my business account. I built the automation under the business manychat account, so I have no idea how to fix this.My instagram personal page isn’t on creator or professional. My business page is set up correctly as a business.PLEASE HELP! Pics below of my account 

140
DaynaOmalley
Doti
Doti
asked in General Q&A
How to know which Meta/Google campaign the lead comes from

I need to know from what campaign the lead came from. I have leads comming from Meta and from Google. I need to know not only the source of the lead (Meta/Google) but also from which campaign they come from (example: lead came from Campaign 1 - Name XXX). This is crucial for opmization of the campaigns based on results. Does someone know this?  Let me know if it is not clear enough. 

280
Doti
ismacreator
ismacreator
asked in General Q&A
Automated replies on DMs

Is it possible to make the reply take a minute of 30 seconds before it´s sent to the user?

40
ismacreator
alampole
alampoleUp-and-Comer
asked in General Q&A
Need to be around similar people

Hey Manychat Fam,I love the support from this commilunity so far. Also do Beleive Manychat is Marketers New Automation Gold Rush.I was wondering is there anyone in this Community active from Canada 🇨🇦  ?I'm a Firm Believer similar Minds would do Magic together ❤️ Would Love to learn and grow together.  Let me know in the comments.  Alan, 

40
alampole
diegobelisario12
diegobelisario12Up-and-Comer
asked in General Q&A
Having issues wirh OPenAI API and Instagram

Hey, I have developed a healthcare chatbot for a client in mexico, and everything seems fine since I have done this integration many times, but not GPT simply don’t do anything I have tried with different API, accounts, prompts, models, and nothing works. Please, I need an advice on this 

363
Gustavo Boregio
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