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General Q&A

Any questions you have about using Manychat.

  • 4,140 Topics
  • 8,939 Replies
4140 Topics
Mindfulness for børn
Mindfulness for børn
asked in General Q&A
fb accout login instead of fb pages

Hello everyoneI can’t make Manychat log into my fb profile, instead it logs into my two old pages under my profile.  Can’t seem to solve it! Manychat can’t seem my profile. I have tried all the tricks that Manychat suggests.Can anyone help🙏🏻✨my mail: mette@freethepinetree.dk or @freethepinetree🙏🏻Mette✨  

260
Mindfulness for børn
Mujer Financiera
Mujer Financiera
asked in General Q&A
No permite contestar mensajes que llegan por instagram

Comparto el error que aparece al querer contestar un mensaje que llega desde Instagram 

140
Mujer Financiera
Vadim Ciobanu
Vadim CiobanuChannel Explorer
asked in General Q&A
Importing Phone Numbers for WhatsApp Bot

Hi everyone!I’m looking to import a list of phone numbers to subscribe them to my WhatsApp bot. However, I’m wondering what happens if some of the phone numbers on my list aren’t registered with WhatsApp. Will these contacts still be imported into ManyChat, or will they be excluded from the import?Any insights or experiences would be greatly appreciated!Thanks in advance!

160
Vadim Ciobanu
Vlad Oliinyk
Vlad OliinykUp-and-Comer
asked in General Q&A
If you Pro subcription paused and then reactivated in a day - all your automations will be stopped, is that true?

So, I’e had ans issue when manycht weren’t able to charge my card and all my automations stopped, as I understood. Now I see that some of my subscribers are not getting their automation-related message safer my subscribtion being re-activated.Is that is how it’s supposed to work, or it’s a glitch?

280
Vlad Oliinyk
R
Rakkimane
asked in General Q&A
i want to know viber bot can connect in manychat?

I want to use Viber bot in ManyChat. It can be or not. 

621
Gustavo Boregio
tanishkina
tanishkina
asked in General Q&A
buttons do not work

Congratulations! Can anyone tell me why the buttons below the message are not displayed? I made a block where the button is under the text, also a block where the buttons are separated from the text, but nothing helps(((I'm losing customers

2787
Fitwithjabir
Donna1708
Donna1708
asked in General Q&A
Button Formatting

Is there anyway to add colour to a button or change the font? My buttons appear as a white box with text. I would like to change either the colour of the text or the button box so that it stands out more. 

641
Fabio Gaulke
Denelle17
Denelle17
posted in General Q&A
Multiple Automations

HELP..  I have one automation set up that has been working great! The PROBLEM is I set up another one, with a different KEYWORD but yet its not working. Anytime someone comments the new keyword they get sent my first link and DM message. Not the new one..Please help!YES THE NEW ONE IS LIVE!

961
Fabio Gaulke
bettdoesmarketing
bettdoesmarketing
asked in General Q&A
Deleted Chatbot Automation (Messenger Ref URL) Appears Under Widgets on the Contacts Tab

✋ Question: Deleted Chatbot Automation (Messenger Ref URL) Automation Appears Under Widgets on the Contacts Tab I’m working on setting up the bots for my client and I noticed that whenever I was duplicating an automation that the widgets would appear under the “Contacts” tab when I had already deleted the copies of the automations.  Do you guys know if there’s a possibility for me to delete this? I don’t see a trash button beside it. I do hope it’s possible to remove it 😭  Thank you to everyone in advance for helping out an OC marketer 😫 Kind regards,bettdoesmarketing

180
bettdoesmarketing
Vickygargofficial
Vickygargofficial
asked in General Q&A
How to Send Auto Dms on Instagram to Custom list of users ?

How I send auto dms to custom users list on Instagram?

492
Fabio Gaulke
Hlubza
Hlubza
posted in General Q&A
women in business

Starting your morning 5am prepare for 4 kids to go to school,do house chores,take care of your husband after that you must be prepared to start your day in the office come back at 2pm to fetch the kids from school and from the creche go back home to prepare for the supper it hectic but we are strong as women because we are coping each and everyday. 

71
Fabio Gaulke
James Munet
James Munet
asked in General Q&A
My FB ad trigger does not activate

FB AD trigger will not activate?

120
James Munet
FurtherFood
FurtherFood
asked in General Q&A
Tagged Stories Reply - Sending Multiple When "Once Per 24 Hours" is selected

We have a “user mentions you in their story” trigger set to send a 10% discount code to thank them for tagging us. I have it selected to send “once per 24 hours” if they tag us (some people tag us multiple times). It is sending them the message + code multiple times. Thanks in advance for the help! BTW - I have refreshed Instagram and Facebook permissions. 

260
FurtherFood
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
No Access To ManyChat Broadcast

If my client doesn’t have access to the Instagram Broadcast is that because they never applied for the beta (and it’s too late to do so as I’ve seen they’re pausing the beta?). Wondering why I don’t see the option to have them join it when I am building a message.

470
livelikemad.co
Ecequiel
EcequielUp-and-Comer
asked in General Q&A
Se repite el Mensaje desde un Bot

El agente escribe el mensaje y el bot repite el mensaje, a esto lo ve el usuario del chat o es un error que solo vemos nosotros los agentes??

180
Ecequiel
JohnnyGlass
JohnnyGlass
asked in General Q&A
New to ManyChat - Help with 1st Flow

Hi everyone! New here, but I’ve been working on building out my first lead qual flow, which basically takes responses from my FB Ads, and asks them a series of questions to qualify them. I’ve attached my screenshot here of my current flow, but I’m not sure how to set up the ability to collect all their answers and save it to their record in ManyChat so I can integrate with my CRM. I have a series of questions and at the end I ask for their name, email and phone number. What would I put in the flow to save all their answers once they’re done with it? 

1101
Gustavo Boregio
Jarleson
Jarleson
posted in General Q&A
Automation is not coming to Direct

Since last night, manychat has not sent the message to Direct. He counts the shot, but nothing arrives.

190
Jarleson
WiepAutomations
WiepAutomations
asked in General Q&A
Saving your own messages to a custom field.

Hi all,I have a question that hopefully can be answered by someone!I want to save my first outbound message to something like a custom field, so I can use it in my automations. But currently I can't seem to find a way to do this. I can only save the responses from a user as a custom field but not my first outbound message. If you have any solutions, possible solutions or ideas I would love to know!Kind regards,Lars

770
WiepAutomations
Vlad Oliinyk
Vlad OliinykUp-and-Comer
asked in General Q&A
Can't Upgrade to Pro - Card issue

So, just like few other users here - trying to upgrade to Pro, tried 3 different cards, and getting same error message: “Something went wrong with your card”@Gustavo Boregio, @Raquel C maybe you can take a look?I created ticket #23710, but it seems like no one is available to help me resolve this issue.P.S. No, I’m not from India.

1794
Raquel C
Manychat Team Member
Thegutdetoxcoach
ThegutdetoxcoachUp-and-Comer
asked in General Q&A
Automation Responds Blank

Hey all! I'm very stuck. My IG automations aren't working. I've refreshed permissions a million times too. I can't figure out what's wrong. People are getting a message that is empty in their inbox. Please help! Nicole

1192
Thegutdetoxcoach
Molly
Molly
asked in General Q&A
My new account is not connecting when im sent the live seat access link

Hi. I'm jumping on a setter .role . After logging in my account and connecting to my Facebook and Instagram, the Live Seat link I'm sent is not working. This means I cannot get into the client's channel. What I'm I doing wrong? Can someone please help 

40
Molly
fit.niya_
fit.niya_
asked in General Q&A
Manychat DM Automations Not working

Manychat DM and Comment automations were working fine since the last 2 months, but suddenly they have stopped?? Please help. Have tried troubleshooting as told by the manychat chatbot, but no success. Do we have any solution for this please.

791
Gustavo Boregio
faustine
faustine
asked in General Q&A
All automations do not work

Bonjour,Depuis hier soir, plus aucune automatisation ne fonctionne… pendant 24h il y avait bien une réponse par commentaire si le clietn écrivait le mot clé, puis cela n’envoyait pas de lien par message. Aujourd’hui plus rien ne marche, alors que toutes les automations sont bien en vert, active. Rien du tout, si je reponds le mot clé, rien ne se passe… cela fait 5h que je suis dessus, personne d’instagram ou de manychat ne peut me répondre  

531
vsvsco
Bobby-TN
Bobby-TN
asked in General Q&A
How can I Change The Connected Instagram?

I have created a professional Instagram account and need to change the current connected one, can I delete and add or is there another way?

570
Bobby-TN
fp1Many
fp1Many
asked in General Q&A
Setting up Messenger Welcome Message

On the older version of Manychat there was no need for a trigger event to start the Welcome Message.After pressing ‘Get Started’ you could select the Welcome Message as the ‘Start’ of the automation. With the new version of  Manychat you seem to have to first ‘trigger’ an event. How do I set the welcome automation without a trigger event, and if I have to use a trigger, which trigger should it be to start the Welcome Message after the ‘Get Started’ button is pressed which is performed as part of the ‘Greeting Text’?

340
fp1Many
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