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General Q&A

Any questions you have about using Manychat.

  • 3,711 Topics
  • 7,767 Replies
3712 Topics
Meirambek
MeirambekUp-and-Comer
asked in General Q&A
The account was attached twice

Attached the same Instagram account to ManyChat twiceI can't use the first one, but it's paid for ProI can use the second one, but it's Trial.Even though it's the same account.What's the problem? 

123
Gustavo Boregio
SandroLima
SandroLima
asked in General Q&A
EU CONSIGO PAGAR COM CARTÃO DE DEBITO OU PIX ?

EU CONSIGO PAGAR COM CARTÃO DE DEBITO OU PIX ?

2651
Gustavo Boregio
JulieMunsch
JulieMunschUp-and-Comer
asked in General Q&A
Can I Bulk Private Message my Group Members Using a Chatbot (I have their ID #s)

I read I could use a Messenger chatbot to bulk private message my group members after downloading a CSV of my group member’s IDs (and all their profile info), using a the Group Extractor Chrome extension. Does anyone know anything about this? Next step? Thanks! 

2175
Anshuman850
krystal approves
krystal approves
asked in General Q&A
How do I do a factory reset on manychat.

I got a new instagram and since then my many chat has gone wild. infact i have gone back n forth with trying to reset accounts. deactivate the 9 whole yards. and I cant get it to work again!!!!!!!!!!! So frustrated with no support. can I do like a factory reset start from scratch where  many chat doesnt recognize me when i try to sign up again. Ive spent 7 hours on this today I would love some suggestions

4224
thekra96
Carter.AI
Carter.AIUp-and-Comer
asked in General Q&A
How do I receive payments via Whatsapp

My main target channel is Whatsapp. Is there a workaround to receive payments via Whatsapp? Templates, guides welcome. I’m sure someone has figured this out already. Thanks! Oliver

600
Carter.AI
thamiresvmoura
thamiresvmouraUp-and-Comer
asked in General Q&A
Hi, I wanted to restore the flows on my account, I accidentally deleted them :(

Olá, queria restaurar os fluxos da minha conta, excluí-os acidentalmente :( Conta:thamiresvmoura@gmail.com

350
thamiresvmoura
sujanshukla
sujanshukla
posted in General Q&A
Not Connecting Instagram And Facebook

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

2029
angie george wellness
Vasilisa
Vasilisa
asked in General Q&A
auto reply for new followers

Hello any one can help me how i can set the replies with new followers? 

602
chatbotswithburkie
chatbotswithburkie
chatbotswithburkieChannel Explorer
asked in General Q&A
Not seeing user input responses

Unable to see user input replies in my Instagram DM. For example, when asking for the user’s name and email, I cannot see the user’s response. Is anyone else having this issue?? It’s happening on Instagram and I’m wondering if it’s a manychat issue or meta issue.

230
chatbotswithburkie
Luqman
Luqman
asked in General Q&A
Only respond to a comment

Hello, I don’t understand how to respond to a comment on instagram under a post or a reel without sending a direct message, as I have a restaurant and just need to respond to customers who have some question about my restaurant.Can you help me ? 

150
Luqman
Melissa Lindsay
Melissa Lindsay
asked in General Q&A
Connecting Manychat to Instagram

Hi All!I have been experiencing trouble connecting Manychat to Instagram. I followed all of the steps from blog below, created by the community manager and it still not working. I am not sure why and would appreciate some help.Thank you! Blog post -  

780
Melissa Lindsay
HAMIDREZA2155
HAMIDREZA2155
asked in General Q&A
CHECK INSTAGRAM SUBSCRIPTION

I want to send a specific messages to people who comment on a specific post but before sending message I need to check if it’s following me or not . if yes » send message if No » send a message to follow me + button to refresh check following status  any idea ? 

1530
HAMIDREZA2155
Rachel
Rachel
asked in General Q&A
Instagram deleted.

I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again? 

1321
MikeyMiami
Mazzarelli
Mazzarelli
asked in General Q&A
Can I change the access to the accounts I manage after signing up?

When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc.  I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage?  At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks 

320
Mazzarelli
aviyaw
aviyaw
asked in General Q&A
Runs of the flow's seem good, but in practice no message is received by the contact

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds? 

180
aviyaw
will.adams98
will.adams98
posted in General Q&A
Instagram Reach Issue after activating Manychat Auto Responder

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

2591
raidok
at0mic
at0mic
asked in General Q&A
Get whatsapp number of user who are sending messages to my bot

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

921
rogerioaraujo
korkifix
korkifix
asked in General Q&A
Limit chatbot trigger to start only once per user per few hours

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

3252
rogerioaraujo
LaurenR
LaurenR
asked in General Q&A
Facebook connection confusion

When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?

240
LaurenR
Benicio
Benicio
asked in General Q&A
Continuous Message replies

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

391
Gustavo Boregio
korkifix
korkifix
asked in General Q&A
Integrating Woocomerce products with Manychat

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :) 

750
korkifix
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Comment restriction Facebook

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments? 

3991
Ktrenum
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
Whatsapp automation not working

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?

2232
shayanreyes
birkan
birkanUp-and-Comer
asked in General Q&A
not asking second time e mail

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

562
birkan
andreeaguzzz
andreeaguzzz
asked in General Q&A
Banning countries makes Manychat stop working

Hi! I’ve been using manychat for a while and I do have great results! The problem that I face a lot is dealing with accounts from India, a place where I do not sell my service. I banned the country by changing the age limit through the Instagram settings, but then ManyChat stops working in general Any idea on how to solve this?

640
andreeaguzzz
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