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General Q&A

Any questions you have about using Manychat.

  • 3,860 Topics
  • 8,097 Replies
3861 Topics
Kirill Dubovyk
Kirill Dubovyk
asked in General Q&A
Automating Response and Follow-Up for Prospect Engagement

Hello there,I have a trigger set up where my prospects react to my posts and stories with a message. I want to automatically respond to them in comments, encouraging them to write a direct message (DM). Additionally, I would like to check 24 hours later, and if they haven't responded via DM, send a follow-up message from my side.Please help me create this condition.Thank you.

420
Kirill Dubovyk
Greg
GregUp-and-Comer
asked in General Q&A
Photo sent from Whatsapp via webhook

Hey! I need to send photo that user sends me to WhatsApp to a webhook is this possible? Thank youGreg

2255
joao.mendes.ribeiro
Amein Eskinder
Amein EskinderUp-and-Comer
asked in General Q&A
Telegram File type user input

I wanted to retrieve the link of an image shared by a user, and I couldn’t File option on the input types 

1667
joao.mendes.ribeiro
teino
teinoUp-and-Comer
asked in General Q&A
Instagram trigger - with user mention

🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸Hello,I’m trying to implement an Instagram automation where the trigger is:- Comment with a specific hashtag and mention to user (example of comment #test @teino @billy)How can I check the mention comment? is there any workaround ?Thanks in advance, really appreciate🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸🇪🇸Hola, Estoy intentando implementar una automatización en Instagram donde el disparador es:Comentar con un hashtag específico y mencionar a un usuario (ejemplo de comentario #test @teino @billy)¿Cómo puedo verificar el comentario mencionado? ¿hay alguna solución alternativa?Gracias de antemano, lo aprecio mucho

471
antonio.devivo
Somatictt
Somatictt
asked in General Q&A
IG/FB needs Individual payment plans

Hi I just started on manychat- My business has a FB & IG account, do I really need to pay $15 for each account? Why can I just have the same automations for both??? It’s the same content?

100
Somatictt
Rishad
RishadUp-and-Comer
asked in General Q&A
I need help/////

I have an automation and there is link by clicking button. But i want it to be unavailable after 1 day/ How can i do that. Thanks from now 

100
Rishad
Esteban Gonzalez
Esteban Gonzalez
asked in General Q&A
Add our WhatsApp Number

Hello, everyone.We already have a WhatsApp line in the company and we would like to add it as a channel to Manychat.Currently, we are using another platform where we receive WhatsApp queries.It does not allow us to add the existing line and only gives us the option to add the new line.If we select “Use my own number” it takes me to Meta. I advance a little with the configuration and when I get here the only option available is to create an account, when we already have one.Thanks for the help.

330
Esteban Gonzalez
MelissaFox
MelissaFox
asked in General Q&A
Follow up when I personally send a DM

Is it possible to create a DM follow up message? When I send a DM on instragram it would be nice if manychat could follow up 2 days after if the user doesnt reply. Is this possible?

210
MelissaFox
jsbindra00
jsbindra00
asked in General Q&A
GLITCH IN CALLING AUTOMATIONS FROM AN EXISTING AUTOMATION?

Hi there,Overview of the SetupI use a main automation that includes a helper automation called activateChaseUserEmailAddress Automation. The flow is as follows: 1. User comments on my post2. activateChaseUserEmailAddress Automation: This helper automation collects the user’s email address.3. Send Resource Automation: After the email is collected, this automation sends the requested resource to the user. Detailed Explanation 1. User comments on my post: The trigger for the entire process.2. activateChaseUserEmailAddress Automation: This automation is called within the main automation to collect the user’s email address. The main automation makes a request to this helper automation and waits for it to complete.3. Send Resource Automation: Once the activateChaseUserEmailAddress Automation is finished, the main automation proceeds to execute the Send Resource Automation, which sends the resource to the user. The Issue • Expected Behaviour: When a user enters their email address immediately

120
jsbindra00
Melina Freitas
Melina Freitas
asked in General Q&A
Automations are being activated without the user sending the trigger

Some automations are being activated in my direct message without the user sending the trigger. In the middle of the conversation mediated by the social seller, an automation is suddenly sent, out of context. Is this a Manychat configuration or an Instagram error?This automation indicated by the arrow emoji that was sent suddenly. 

370
Melina Freitas
Esteban Gonzalez
Esteban Gonzalez
asked in General Q&A
Agregar línea WA existente

Buenos días a todos. Tenemos ya una línea de WhatsApp en la empresa y nos gustaría añadirla como canal a Manychat. Actualmente, estamos utilizando otra plataforma donde recibimos las consultas de WhatsApp. No nos permite agregar la línea existente y nos da únicamente la opción de agregar la nueva línea. Si seleccionamos “Use my own number” me lleva a Meta. Avanzo un poco con la configuración y al llegar aquí la única opción disponible es crear una cuenta, cuando ya nosotros tenemos. Gracias por la ayuda. 

140
Esteban Gonzalez
Flor Palma
Flor Palma
posted in General Q&A
Whatsapp Login

Hello, I am new to ManyChat and need assistance. I attempted to link my WhatsApp to the platform to automate responses and manage messages from here. I had to deactivate my number on WhatsApp because ManyChat was not accepting it, indicating that it already had an account. After deactivating it on WhatsApp, I was able to link it to ManyChat, but I couldn't respond to any messages. I panicked and tried to deactivate it on ManyChat, but I CAN'T. Now, not only can I not see incoming messages or respond, but I also can't return my number to WhatsApp. It doesn't work! It's a complete disaster.  Please Help me. Whatsapp is the first way of contact my clients.

360
Flor Palma
gymmer.in
gymmer.in
asked in General Q&A
Is it possible to delete contact through automation?

Hi there, Is there any possibilities to delete the contacts through automation in pro plan? Thanks in advanceRamesh

790
gymmer.in
LUISMARCOB
LUISMARCOB
asked in General Q&A
RECOGNIZE AN AUDIO USER INPUT

DOES ANYONE KNOW HOW CHATBOT CAN RECOGNIZE AN AUDIO USER INPUT, I AM USING CHATGPT ALONG WITH MANYCHAT TO MAKE A BOT, BUT WHEN I RECEIVE AN AUDIO I WOULD LIKE TO PAUSE THE INTERACTION SINCE CHATGPT IS NOT ABLE TO INTERPRET AUDIO

3426
joao.mendes.ribeiro
Panos Leledakis
Panos Leledakis
asked in General Q&A
Instagram message automation not working!

Hi i I set up an dinstagram automation but when they send me a message the conersation starter doenst ignite. What do i do wrong? 

401
LUÃ FANTINATTI
P
Phil Lipkey
asked in General Q&A
Something went wrong

When I click on “send message” in my facebook ad which should take me to a Manychat flow, I oftentimes see the following,     “Something Went Wrong   We are currently  updating this feature in response to new rules for messaging services in Europe”     I am posting this ad within 15 mile radius of central Illinois.  Please help!!!Phil

2370
P
HebWatts
HebWatts
asked in General Q&A
Looking for URLGenius replacement

After a love-hate relationship with URLGenius, we’re looking for deeplinking alternatives to open Manychat Ref URLs (on both Messenger and Instagram, if possible) directly on the Messenger and/or Instagram apps. What platforms would you recommend? How have you been redirecting contacts from a mobile browser or email platform without getting them to type their email and password to log in?

190
HebWatts
Kate Sunshine
Kate SunshineUp-and-Comer
asked in General Q&A
Contacts

Hello,I am new here and planning to use Manychat from tomorrow on for my creator account on IG. About a month ago I created my free account with Manychat but am currently having neither keywords defined nor an automation set up yet. I just logged in and it shows me that I have 14 contacts already without even having used Manychat once...I don't get it. My private account is one of these contacts, and I am 100% sure I did not subscribe to my Manychat account or test a keyword or something as I did not even have set a keyword yet.How can that be that there are random IG accounts (some of them spam accounts, but not all) added to my contacts & community without having interacted with any of my posts (as my IG account is new and I will only be starting to post from tomorrow on)? As I am planning to go for a paid account with Manychat but as the price increases with increasing contacts, I want to make sure that I only pay for contacts who actually entered my keywords I will set and not

2482
Kate Sunshine
H
Headmaster2024Up-and-Comer
asked in General Q&A
How many FB & IG Accounts can I add to one Manychat account pleae?

How many FB & IG Accounts can I add to one Manychat account please?

15712
H
Pavel Bieloienko
Pavel BieloienkoUp-and-Comer
asked in General Q&A
Trigger for rule

Dear Support Team,I have created a rule to update a custom field whenever a tag is added to a contact. However, after applying the tag to all my contacts, the rule did not trigger as expected.The rule only works if I manually change the tag by entering the chat with each contact.I need to apply this rule to my entire client base of 220,000 contacts. Could you please assist me in resolving this issue?Thank you for your help.Best regards,

302
Pavel Bieloienko
cryptogod
cryptogod
asked in General Q&A
Instagram Chat, I want to move the conversations to the General section and not to the Principal.

Hi, how can I change the direction of the automated chats and move them to the “General” section instead of the “Main” one? 

730
cryptogod
Silviasaac
Silviasaac
asked in General Q&A
can I add multiple account on just 1 billed account

I run an agency with more than four clients and am interested in using ManyChat for all of them. Ideally, I would like to manage their social media through my ManyChat account without asking for payment from them, essentially offering this service as a "gift." Is it possible to add all their Instagram and Facebook profiles under my agency's ManyChat account, or do I need to create a separate account for each client and have them pay for it?

870
Silviasaac
mareks.media
mareks.mediaUp-and-Comer
asked in General Q&A
Sometimes DM Automation doesnt send

Using Manychat most of the time for dm Automations based on Keyword comments, and it works for 90% of the time, but for ±50 Messages a day I have to manually send the message.The user which commented gets an empty message to his DM’s where it says something like that: xxxx sent you a message to a comment u wrote. (dont know exactly cause I use german Instagram, but u can take a look on the added Screenshot) Is there anyway to fix this? 

470
mareks.media
Lara123
Lara123
asked in General Q&A
DMing my followers

Is it possible to send a DM to existing followers or do I have to manually do this follower by follower? I am not looking to automate a DM upon a new follow. I want to DM each of my 100K followers. Is this possible?

601
Gustavo Boregio
britt15s
britt15sUp-and-Comer
asked in General Q&A
Manychat & Private Facebook Groups

Does Manychat work with PRIVATE facebook groups? I can only select a trigger from my business profile page. 

6843
Gustavo Boregio
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