General Q&A

The last 5 days my opt in to message lists on messenger has broken. No-one has ‘opted in’. When looking at the facebook inbox side of things, people are clicking the button which sends the ‘get updates’ message from their end. But when looking at the manychat logs, this ‘get updates’ message does not appear, and none of my inquirers over the past 5 days have opted in. I have attacghed screenshots showing how this conversation looks on both the facebook and manychat side of thigns. This is not an isolated things and is effecting everyone who messages my page.This has been happening on my collegues accounts as well. Is anyone else encountering this problem or know of a fix?  

Hi ManyChat,I'm interested in automating the process of mailing my guides to customers after successful payments through Razorpay. While I understand ManyChat doesn't directly integrate with Razorpay for this purpose, I've been reading about using workflow automation platforms like Make.com.Could you provide any guidance or resources on how I can set up this integration using ManyChat and Make.com?Specifically, I'd like to:Trigger a workflow in Make.com when a payment is successful in Razorpay. Use the customer information captured in Razorpay to send an email with a download link for the purchased guide.Any insights or pointers you can offer would be greatly appreciated.Thanks,Aditya UjjainFounder, Hustlers League

Hi friends, I've been using ManyChat for a while to automatically answer comments and send links to DMs. But I haven't yet reached the next step of following up by offering those who messaged to opt in for individual broadcasts  (I.E. once they've opted in, I can send people DMs when there's an exciting announcement).I can't find out how to send people a follow up message asking them to sign up for my ManyChat DMsI got as far as Instagram Settings -> Opt-in Automation -> I set a trigger word "subscribe" -> I automatically send people a DM saying they're subscribed to receive our broadcasts -> But I don't think anything actually happens... I haven't cracked the middle part which is to "Set Instagram Opt-In"... Help?

Hey, The question is in the title. That is SO frustrating to progress in your automation, then you save it and many parts of it randomly go back to a previous old version of the automation. I’m forced to review all the parts of the automation. It may be “due to the fact I didn’t clean my cache” but why would you keep this in the cache anyways and for some reason put randomly parts of the automation to an older version? Please fix basic things like that!

Hi i can't remove my deactive Facebook page and i can't remove this from manychat!!! What should I do now?

I can't seem to get my link to work. I tried the preview and when it send the button for the link it doesn't work. Can someone please help my first time 🙈

The current setup is not functioning correctly with the data collection process, specifically regarding the default skip button.When I click on both buttons—1. Book an Appointment and 2. Skip Button (the default in data collection)—the following action triggered is Send Message #5.I would like to have distinct responses for each button. If I click on Book an Appointment, it should trigger Send Message #5. Conversely, if I click on the Skip Button, it should trigger Send Message #13.I need help on the subject.Thanks and Regards.  

Hi everyone! 👋I'm fairly new to ManyChat and I'm trying to build an escalation system where a contact gets reassigned to another team member if the currently assigned member doesn't respond within 24 hours.Right now, I’m struggling with how to accurately detect if a team member (human) has replied manually to the contact’s message. I tried using the “Last Interaction in WhatsApp” condition, but I noticed that it also counts automated messages as interaction — which makes it hard to know if a real team member actually replied.Is there a way to track only human responses (not automated flows), even if the message from the contact was sent more than 24 hours ago? I’d really appreciate any tips, examples, or best practices — even if it's a workaround!Thanks in advance for any help 🙏

I am facing a problem in my automations. At first I was having a problem with it. I had an automation that responded to a comment on Reels, and then linked to the trigger there was an action block, which was an opt-in, and then a block to respond to the comment.I realized the error and quickly fixed it.After that, another error occurred, with the buttons. When the person clicked on any button, from this button linked to the message, to another automation, etc., it DIDN'T work!And the problem is that I talked to other people who used ManyChat, and they said they were having the same problem with the buttons!I sent it to support, and they sent me some settings that I had to change, and I did them.How to remove this permission  and add this link to manychat, before there was nothing linked, it was empty!   But now my automations are no longer working!I had created a debug automation to manually send to people who were within 24 hours, and it had worked!Here's an example: And now, after th

I'm facing a limitation in ManyChat regarding Live Chat conversation assignments. When a conversation is automatically assigned to an agent (e.g., via a rule or trigger), there seems to be no way to unassign it — not through automation.I need a way to remove the assignment (set it back to “Unassigned”) so that the conversation can be redistributed or handled by another agent, especially in cases where the originally assigned agent is unavailable.Is this a known limitation? Has anyone found a workaround?Any help or insights would be greatly appreciated. Thanks!

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working. Here is the flow: If anyone could assist would be appreciated. Thank you. Mareike

Hi everyone.,I am currently experiencing a critical issue with my ManyChat automation that is causing significant confusion and embarrassment with a high-profile client in Dubai.Here is the situation:During an automation flow intended to promote an offer for a luxury hotel, I am unexpectedly seeing messages related to a completely different business, Adrenaline Fitness Club. This issue has led to an improper user experience, causing the wrong brand name to appear in key customer interactions.This mix-up is quite serious as it is impacting my reputation with the client and could lead to a loss of trust and business. It appears that this problem may be due to a technical issue within ManyChat itself, as all settings were carefully reviewed and confirmed to be correct.I would greatly appreciate your prompt assistance in identifying the cause of this issue and helping me resolve it as quickly as possible. This matter requires urgent attention to avoid further complications with the client.

Hi everyone, I’d really appreciate some help 🙏I’m trying to connect my WhatsApp account to ManyChat, but I keep getting an error saying that my Facebook account is blocked.I double-checked — my Facebook account is not blocked, everything looks fine in both Facebook and Business Manager.I can’t figure out where the issue is, how to connect it properly, or even how to reach ManyChat support directly.If anyone has dealt with this before or knows what to do — I’d really appreciate your guidance.Thanks in advance! 🙏

I connect my stripe account into Manychat, but i can't find where i configure sales and upsells at the automatics flows 

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

Hello,when someone comments on my video, manychat sends him a message with a button to continue the chat.After clicking the button, nothing happens. for months it has worked and now it stopped working on all of the automations.Please help, thanks :)

Hello,I have an 8 years old business page with tens of thousands of previous inbox chats, is it possible to import them to many chat?

Hello, I bought the temp WhatsApp number through many chat , but don't know how to receive the verification code while connecting Facebook! 

Good day, I have made a fresh Tiktok account on Pakistani details. While I am trying to add Tiktok to Manychat it gives me error of : This TikTok account doesn’t support connection to Manychat.Well I have done connecting Tiktok with Manychat in the past but this time it is showing this error. Can anyone know what is the issue. Regards, 

Hello, the automated comments in my chat are not working. What can I do to solve this problem?

I have been working on an automation with Manychat ffor a whileBut now I got a problem with syncing information from Google Sheets: When I use the “Get For by Value” function, it doesn’t save the imports I have to make.In the past, I was able to do it, but it has been at least week since it doesn’t work at all: I am exemplifying under here:I choose the spreadsheet, lookup, etc as usual. But once I click on “save”, when I come back, the information on which info manychat should get from the sheet, gets cleaned as if I haven’t selected anything before  Am I doing something wrong? Is it a problem on Manychat platform? 

Quiero ofrecer el servicio de ManyChat para empresas. Según tengo entendido, ellos tendrían que crear una cuenta en ManyChat y añadirme como administrador, pero no sé cómo hacerlo. Además, me gustaría encargarme del pago de la suscripción de ManyChat. ¿Sería esto posible? Si alguien me puede explicar cómo hacerlo, se lo agradecería mucho.Gracias por la ayuda. I want to offer ManyChat services to businesses. As far as I understand, they would need to create a ManyChat account and add me as an administrator, but I'm not sure how they would do that. I’d also like to handle the payment for the ManyChat subscription. Would that be possible? If someone could explain how to do it, I’d really appreciate it.Thanks for the help!

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

Why my Manychat account is showing Whatsapp channel was turned off

Hi. This is happening for three days now. Using FB messenger for my automations. The buttons work when I'm clicking it from the business suite page, but on the customer's end everyone of them claim link is not appearing. I confirmed that my links doesn't work well. In fact it perfectly fine the previous months and I haven't changed configuration since. I checked all aspects, status, and it seems eveything should work as it suppose to. No problem in my settings and payment. Buttons which contains link cannot be accessed by customers. Nothing happens when they click the button.