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General Q&A

Any questions you have about using Manychat.

  • 3,857 Topics
  • 8,096 Replies
3858 Topics
ScubaPetMom
ScubaPetMom
asked in General Q&A
Existing Facebook Leads Ad

I’m new.  I have an existing Facebook leads ad that I run off and on for about a year.  Can I create a Manychat flow to help with it or do I need to start a new ad and use a traffic or engagement type of ad for it?

140
ScubaPetMom
O
oguzhanzenginChat Surfer
asked in General Q&A
How can I do Instagram chat history exporting automatically with automation?

I need to take chat history after automation finished. I will use the lead system of pipedrive. How can I export chats and when I use webhook to export datas and informations, where do I find chat history in POST request ( or can I do this with new custom fields, if it is like; How can I trigger all messages?

1470
O
hannahhammes
hannahhammes
asked in General Q&A
Connecting Facebook to Manychat pro

I pay for the Manychat pro and use it on my IG daily, but can’t connect it to my FB business page (it just connects to a backup business page I have).When I do go into the page I have connected to manychat, it says I need to have pro for Facebook as well. Is this right? Or should my pro account work on my IG and my facebook already?

401
soraya
Lillian C
Lillian CUp-and-Comer
asked in General Q&A
The auto-reply function has been down for three days now

I'm experiencing the same issue. The auto-reply function has been down for three days now, and I've been in continuous communication with the support team. They keep asking me to perform repetitive checks, which I've done multiple times, including reconnecting everything. I'm starting to feel that spending money on this service is not worth it, especially since the subscription model requires us to pay even when the system is down. I'm not sure whether I should cancel the subscription and switch to a different system. Are you considering stopping your subscription?

361
danjones
SamvaNetwork
SamvaNetwork
asked in General Q&A
How Can I access to an account that facebook cancelled?

I'm trying to add a profile with my account with this Facebook account but the profile is linked with another one that was cancelled by Facebook, and for this reason I'm not be able to access and give the permissions to the new account.How Can I access to an account that facebook cancelled?How Can I add the profiles if I can't access to the other account to release them?Please Help me! 

240
SamvaNetwork
Conscioushealing101
Conscioushealing101
asked in General Q&A
Automations suddenly stopped working

Hey all! So a day or so ago ALL my automations stopped working. I did recently upgrade from free to pro… and I thought maybe something went wrong there. But I hadn’t changed any settings.  I also deleted my connected Facebook page and set up a new one because someone else had claimed it! But that was after automations stopped.  I have tried to refresh permissions, delete them and start again… nothing 🥲Any ideas? Thank you! 

801
Minname
ksk79174766
ksk79174766
asked in General Q&A
Page making error

Hello guys.Whenever I tried to make page, it shows continuously error pop-up.I did linked up Facebook & Instagram. How can I do…?

160
ksk79174766
or maoz
or maoz
asked in General Q&A
Re-triggering Automation for Missed Instagram Messages After Payment Failure

Hi everyone,My payment failed, and as a result, my account was downgraded from a paid account to a free account. Consequently, my automations were not sent on Instagram. It took me 2-3 days to notice and fix my payment method, and now my account is back to being a paid account.During those 2-3 days, many people commented on my posts but did not receive private messages in return. Is there a way to re-trigger the automation for those who didn't receive messages?Thanks in advance for your help!

260
or maoz
Asistencias Mecanicas
Asistencias MecanicasUp-and-Comer
asked in General Q&A
Multiple messages to multiple contacts in Whatsapp.

Can i send multiple message via whatsapp? For example: I chat-in with a Client and then I want to send a messages to other contacts and it doesn’t work, even i put tags.

815
Gustavo Boregio
Anu
Anu
asked in General Q&A
How to repund purchase?

I opted for the 14 day free trial…The card account was never linked… but $15 was automatically taken from my account…

100
Anu
woomoreplay
woomoreplay
posted in General Q&A
DM restrictions

Hi! We have had issues in the past with account restrictions when we DM more than 100 people the same DM. Will this be an issue with Manychat if we are planning on using the tool that DM’s people who comment something on our post?

220
woomoreplay
Happy
Happy
asked in General Q&A
My simple freebie for email address sequence has failed.

Hi! I signed up for Pro trial & used the mailing list template ( freebie for email address) Has worked for some people using the trigger word and not others. How can I see which users the automation has failed on, why this happened and how to prevent this in future please? maybe i did something wrong? If it's not fixable,I won't continue with the pro account as my main aim is to grow my mailing list.  Thanks. 

251
Gustavo Boregio
kornikowy
kornikowyUp-and-Comer
asked in General Q&A
Messenger on iphone / ipad - Card Gallery sizing issue

Hey hello! Does anybody experienced issues with displaying images in card gallery on ios devices in messenger? Tried different aspect ratios 1:1 1.91:1 - when i receive it in messenger app on iphone/ipad it is always streched / zoomed so image content doesn’t fit.For example:Original image: Desktop messenger works great:Instagram app - works great too. But on ios messenger app is like:Any ideas? Is it only on ios messenger?Fo testing purpose you can run it here https://m.me/151861401353433?ref=w25653157

841
kornikowy
obolonkovanv
obolonkovanvUp-and-Comer
asked in General Q&A
Instagram DM List doesn't work

How can I understand that my ManyChat account supports Instagram DM Lists? I have this option while i am creating Automaation, but it doesn’t work after launch – there are no message for subscribing.

1113
obolonkovanv
dominiquejanel
dominiquejanel
asked in General Q&A
help!

Hey Many Chat Fam! So I'm not sure what I did, but I've been trying to connect my instagram and it keeps saying that a request was sent and that I need to contact the owner of the many chat account to gain access. “Your request has been sent. Please ask owner of Manychat account with this page to approve your request”I’ve tried going into my Facebook account but have no idea how to approve this request. I’ve tried everything at this point.  If anyone knows how to resolve this issue, I’d be so grateful!

5071
Gustavo Boregio
Pavel Bieloienko
Pavel BieloienkoUp-and-Comer
asked in General Q&A
get subscriber info (ID)

Hello ManyChat Community,I am encountering an issue with finding existing contacts using the API. My contacts are registered with their WhatsApp phone numbers, and I believe the system field to query is WhatsApp Phone.How can I properly query these contacts using the API?Thank you for your assistance!

4243
Gustavo Boregio
maxandruthtraining
maxandruthtraining
asked in General Q&A
My instagram account appears as connected but cannot be used

Hello everyone!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks, Max

923
TommyG777
mikepham1983
mikepham1983
asked in General Q&A
Comment on Post Doesn't send a direct message.

Hi my reply on comment isn’t working.  When i make a comment on my own post. It doesn’t send a message. Any suggestions?   

100
mikepham1983
Prichards
Prichards
posted in General Q&A
Need help getting started

Hi! I am Prerna Richards, I am an early childhood Consultant and started my business 6 years ago. I would like to use the many chats workflow with the IG account but need help getting started. If there is anyone who can help me I would greatly appreciate it! Thanks for your time! 

120
Prichards
Kay-Leigh
Kay-Leigh
posted in General Q&A
Does Manychat stop working with boosted ads

Hi everyone! I boosted my post that I am getting engagement on and up until I boosted the link was sent out to everyone who commented on my post. It looks like when the post is boosted it doesn’t send the link to people that are seeing my post from my ad I am running.  Please can you assist with this!  Does Manychat work with boosted ads?  Kind RegardsKay-Leigh 

550
Kay-Leigh
aya
ayaUp-and-Comer
asked in General Q&A
I don't want to use the chatbot.

I don’t want Manycht to read my Instagram messages and to reply  : “we usually reply within one day”, I only use the comments automation tool. I don’t need the chatbot. Is there anyway to disable it from replying to people in the messages?

1273
Gustavo Boregio
VictorH83
VictorH83
asked in General Q&A
Need asistance and/or ideas for Facebook campaing ads and Whatsapp automation

Hello guys, thankyou in advance, I’ll try to explain the best way what I’m looking for. I’m new to the community and Manychat.I’m a realtor, I post properties on sale and for rent on my proffesional Facebook and Instagram accounts. Also make campaings on these accounts that leads to my WhatsApp Bussines number to response to any interestet prospect.My goal is to be able to manage my clients whatsapp messages that are coming from my facebook and Instagram posts, because there are only a few questions to be ansered after Name and Email details.Would you like to receive the property Broshure? A: Property_Broshure_link.com Would you like to schedule a visit to the property? A: Suggest day and hour, an agent is goint to confirm later. Would you like to schedule a Phone Call? A: Righ now or later?.So, Whats the best way to accomplish this goal? I was seen the support videos and still have some questions. 

462
Austin
Drkimberlyjoy
DrkimberlyjoyUp-and-Comer
asked in General Q&A
my auto responses randomly stopped working and i csnt figure out why. has any anybody had this happen?!

I’ve been using manychat for months to auto respond to comments on my IG reels and it’s worked great. Now all of a sudden in the middle of the night last night the auto responses stopped working and I’ve been trying for hours and can’t figure out why or how to fix it. 

591
JaneG
riaCogniOps
riaCogniOpsUp-and-Comer
asked in General Q&A
Instagram Automations Not Working

Hi,The following automations are no longer working for me:Auto-reply to comment on Instagram post Auto-send DM based on comment on Instagram post  Auto-respond to DM based on keyword triggerThese were all working last week and this morning, but not working atm… does anyone know why this might be the case? 

470
riaCogniOps
mollysleeplogics
mollysleeplogics
asked in General Q&A
IG automations replies/DMs

It looks like 2 months ago there was a big problem with many chat automations working fine then completely stop working. Was there a resolution to this? I have PRO account and my automations completely stopped working a week ago and I have troubleshooted tirelessly without success. 

220
mollysleeplogics
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