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General Q&A

Any questions you have about using Manychat.

  • 3,820 Topics
  • 7,994 Replies
3821 Topics
mo soo jung
mo soo jung
asked in General Q&A
What's your Instagram permission?

The question answer is sent, but I want to change the answer to Korean.What are you talking about without Instagram permission? 

60
mo soo jung
revisionselecta
revisionselectaUp-and-Comer
asked in General Q&A
Disparador automatización deshabilitado

Hola, Necesito ayuda con respecto al disparador de las automatizaciones.No sé por qué al publicar las nuevas automatizaciones se desactiva el disparador.Ya he intentado recriar várias veces y siempre lo mismo.De momento solo consigo tener 4 automatizaciones con el disparador activo. No lo entiendo.¿Podrían ayudarme? Un saludo.  

660
revisionselecta
userguy
userguyUp-and-Comer
asked in General Q&A
"Email node can't be previewed" error in flow

Hi any ideas why the automation flow preview comes up with this error: ”Email node can't be previewed”? Does it mean it’s ok, and the given e-mail will be send, but just not in preview?I followed the instructions on this video:Thank you!

880
userguy
Fernando Carvalhal
Fernando Carvalhal
asked in General Q&A
Can I connect Manychat with a Facebook Creator Account?

Hello everyone,can I connect Manychat with a Facebook Creator Account? I only see how you can do it with a facebook page.Since I have built up my community/ Follower with a creator profile, it would be super important for me to establish the Manychat connection here.I am very grateful for any help :)GreetingsFernando

570
Fernando Carvalhal
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram automation don't answer second question.

I set up an automation to answer the answers of the AI ​​bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this? 

1136
O
Korkomaz
Korkomaz
posted in General Q&A
information user provided

need to ask about if manychat can provide user information if he chat with us during his account

20
Korkomaz
Antonia
Antonia
asked in General Q&A
Connection Issues ManyChat Instagram Reels

I have renewed the permission multiple times daily, but I can't establish a proper connection to my Instagram profile. It only recognizes 2 reels and nothing newer. The automations are not working either, not even with the 2 reels it finds. This is in the pro version. What else can I do? It is really urgent. In all our reels, we write at the end: comment with x and you will receive z.

360
Antonia
Krly70
Krly70
asked in General Q&A
Is it possible to invite a friend to messenger using manychat?

Hi!Is there a function in manychat so that users who subscribe to the messenger chat can invite their friends to join the chat? Have a good night everyone!

330
Krly70
Rona M
Rona M
asked in General Q&A
free version

Good day,I have the free version and it stopped working after 300 contacts. Not sure what's happening. Any idea?

290
Rona M
JulieMunsch
JulieMunschUp-and-Comer
asked in General Q&A
How to begin an IG automation with only ONE keyword in comment

Brain fart!!  I’m trying to use only one keyword ONLY in an IG automaton, “Travel”. Now whenever someone makes a comment like “I want to travel” it’s starting the automation. How do I create only the one keyword starting the automation, not the mention of it? Thanks! 

240
JulieMunsch
marin
marinUp-and-Comer
asked in General Q&A
Automatize welcome messages on new members of my facebook GROUP

Hey! I am new here! Can I automatize the welcome messages to my new members on my Facebook group?

371
Gustavo Boregio
Wini Lizbet
Wini Lizbet
asked in General Q&A
Instagram automated reply is not working

I just set up my account and the automated reply, everything is done but is still not working. I use another profile to comment on Instagram but didn’t receive any message. Something is wrong but I’m not sure. Please I need support on how it works 

230
Wini Lizbet
MotsoDibetso
MotsoDibetso
asked in General Q&A
ManyChats and Hubspot Integration

Hello,  I am new to ManyChats and a bit confused about the contact’s subscription. So I use HubSpot to capture and nurture leads for my clients, and I would like to know if can I store contacts on HubSpot without increasing my contacts subscription. I intend to use the tool for community management and not lead capture. Can someone please explain how the contact subscription works? 

610
MotsoDibetso
Varlik
VarlikUp-and-Comer
asked in General Q&A
Не списываются деньги

На балансе в кошельке для WhatsApp 20 долларов, я могу их перевести в оплату за автоматизации в Инстаграм?

220
Varlik
Gabby Roca
Gabby Roca
asked in General Q&A
Facebook group Automation

Hey! Is it possible to create a comment automation in a Facebook group? - People comment the keyword in one of the posts of my Facebook group and then they get an automated message.

5132
marin
Sara
Sara
asked in General Q&A
Instagram does not show messages anymore

Hello, suddenly the messages from clients that come in by instagram will not show in instagram himself. I only can read them in manychat.. I still use instagram for normal conversation with people.hope someone please can help me… it drives me crazy thank you!

140
Sara
craigaustrie
craigaustrie
asked in General Q&A
Can't add my Instagram

I have tried everything but I can’t add my Instagram to my Manychat. I keep adding it but then it keeps bringing me right back to the join with Facebook Page. Please help!

446
Sandro Caldeira
Jaredemanuele
JaredemanueleUp-and-Comer
asked in General Q&A
Help monetizing and optimizing my clients

Hey, I have a fitness business where I sell coaching and low ticket programs on my app. I have about 13,000 contacts from instagram on manychat and I am unsure on how I can optimize and monetize these contacts. They feel like a waste because I heard there was a 24 hour rule where I cant even message them anymore. Please help Im paying over $150 a month for these. Best,Jared

475
Digitalmateus
Amitys_Na
Amitys_Na
asked in General Q&A
The person who has the right no longer has access to the account

One of our clients was worked with by another agency that linked the account to one of the personas and he no longer has access to the Manychat account because he no longer has a work email.Now I try to link this page to manychat but it asks me to send a request to an admin who no longer has access.what can i do?

160
Amitys_Na
Thomas
ThomasUp-and-Comer
asked in General Q&A
Not displaying image from Dynamic content block

Hi guys, I’m exploring dynamic images and got stuck.Essentially I want to retrieve an image from my server and display it on messenger. I’m getting 200 response back (see screenshot) and everything looks fine for me but the image is still not showing in Messenger nor in Live Chat section on Manychat.Do I need another block to display the image or what? Maybe there are size and resolution requirements I’m not aware of? Can somebody help me with this issue?

1301
Thomas
aya
ayaUp-and-Comer
asked in General Q&A
I want to upgrade, but...

I didn't notice that my contacts have reached 1000,  so Manychat paused the automations,  now if I upgrade my plan, will  Manychat reply to the comments that people have commented  DURING THE PAUSE PERIOD?

291
Gustavo Boregio
chrisortizch
chrisortizchUp-and-Comer
asked in General Q&A
Instagram reels automation not working 😥it sends empty messages

I have an automation set for instagram reels. When someone comments they receive an inbox message. On my end, it shows the message sent. On their end, they receive an empty message that doesn’t show the content of the message (textbox+button)  

901
Ruta Dru
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
despite verifying my facebook whatsapp business account it still doesn't work

I have verified my Facebook business account and I have capacity for 1000 conversations. But my WhatsApp automation is still not working.What should I do to make it work?Below I leave the screenshots 

651
Gustavo Boregio
Folyamat
Folyamat
asked in General Q&A
Instagram DM List Issue

Hey Guys,I want to grow an Instagram DM List.When I’m building an automation for this, there is no option for “Instagram DM List” in the sections.Does anyone know the solution?Thank you in advance!

391
Gustavo Boregio
jorgintattoos
jorgintattoosUp-and-Comer
asked in General Q&A
É possivel integrar o manychat as curtidas?

Queria que cada pessoa que curtisse um post meu, recebesse uma mensagem

471
Gustavo Boregio
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