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General Q&A

Any questions you have about using Manychat.

  • 3,663 Topics
  • 7,637 Replies
3664 Topics
johnpaul221098
johnpaul221098
posted in General Q&A
"WRONG ROOT CONTENT"

Trying to update my flow but error shows up, and it saya “wrong root content”. What seems to be the problem?

120
johnpaul221098
AiArtByKelly
AiArtByKelly
asked in General Q&A
Labels

I'd like to find out if there's a way to add labels like these. With multiple customers messaging simultaneously, having labels like these would make it much easier to keep track of what stage I'm at with each client.

340
AiArtByKelly
Katelynn
KatelynnUp-and-Comer
asked in General Q&A
Can I start an automation without a button?

Is it possible to start the automation by asking, “What’s the best email” without having a button the user needs to hit? I am attempting to bypass the “As comment reply,” but it won’t let me proceed without a button. Essentially I would love to go straight from the first step to the third, pictured below. Any and all insight into this would be wonderful! Thank you so much in advance!

280
Katelynn
eabrahams
eabrahams
asked in General Q&A
Glitchy as hell

I don’t get it. At first, I thought this service was GREAT. I was contemplating paying! But then, the cracks started to appear. Somehow I ended up with two triggers in my very simple automation (customer comments a keyword… sends a message). Then only one of the triggers would turn on. If I tried to make a new automation, I couldn’t turn the trigger on (despite using NONE of the pro features here). So I found out I could duplicate the automation that worked, and usually that would mean I could turn on one, or the other, of the triggers. Not always the same one. Sometimes the first one. Sometimes the second one. I duplicated my automation again today, assigning it to a different post. Changed the keyword. Can’t turn on either of the triggers. I keep getting a warning that: You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access. And yet… looking through the widget, everything is the same as the other times I’ve managed to miraculously turn on the trigger. I

940
eabrahams
Verena
Verena
asked in General Q&A
Instagram FAQ with main menu doesnt show

Hello, I wanted to set up a main menu for Instagram and Fabecook DMs. I created a menu for Messenger and the same menu for instagram. In Facebook Messenger the main menu can be seen, but in Instagram nothing shows. I already worked through the connection stuff an Instargram, but all seems to be connected right. Can somebody help me? Greetings Verena

1221
PedroRoldao
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
Messager List Show Only one Time?

I want to implement the features like first i send two message one is messager list and send is my own mssage. now i want features like if user is not click the “Get Updates” means user is not subscribe the messager list so if user send one msg then i want to send again this messager list. I try but thing is what first time it working next time i got only one message it is my own mesage. so please help me what i need to do for making features which explain.

140
Softrefine SWD
Inbal
Inbal
asked in General Q&A
Get started DMs on Facebook

Hi I am quite new here, I set a few automations (triggered by specific words) on my IG and FB account, but I am seeing that some followers on my FB are getting GET STARTED message on their messenger, and I don’t know what and what that is. It does not seem to have any connection to my automation processes, and I do not recall setting anything of the sort. Can you please advise how and what to check? I am lost here. Thank you

120
Inbal
amansonar11
amansonar11
asked in General Q&A
HELP!! Phone Number Click Not Tracking

I Test Run Create this Automation With Phone Number at the End But it just don’t Track the click on the Number button. it show 0% but I Have clicked many times .Can Anybody Help

70
amansonar11
iamjoeme8
iamjoeme8
asked in General Q&A
Facebook Messages blocked because of "no content type"

The dashboard we have is different from the article shows in this link https://manychat.com/fb879281598836084/dashboard/flows There’s no AUTOMATION CHECKER - Please help me fix this problem @manychat

300
iamjoeme8
Malena Lampazzi
Malena LampazziUp-and-Comer
asked in General Q&A
Integration in make.com shopify + manychat

Hi!!! I´m new at make.com and I dont understand where find the stuff that is required to connect manychat and shopify.. I don´t know where I can find the Subscriber ID Anyone can help me?

690
Malena Lampazzi
Brosash
BrosashUp-and-Comer
asked in General Q&A
Is it just Instagram with automation issues? Facebook Messenger stopped 10 days ago for me.

I’ve heard about the Instagram issues, but I’m having a similar issue with Facebook. Is this a Meta thing? Customers scan my QR code and they get the response “Get Started” but no flow. I’ve had these running for months with no issue.

241
Brosash
urdailydealfinder
urdailydealfinderUp-and-Comer
asked in General Q&A
IG Comment DM Reply

I notice that a lot of my auto DM’s to IG comments are being sent but the recipient hasn’t received it bc IG is prompting me to invite them to a convo first? This new convo/contact isn’t reflected in Manychat either. Do I need to add a step to the automation so I get confirmation they want to receive the automated message first and THEN send the comment reply message?? HELP!!

360
urdailydealfinder
Citrus Patrimonial
Citrus PatrimonialUp-and-Comer
asked in General Q&A
Export contact list

How can I export my contact list as a pro user? Ive been trying with different methods like using actions but nothing. Thank you

5927
Gustavo Boregio
thequirkymouse
thequirkymouseUp-and-Comer
asked in General Q&A
Follows and Unfollows to Get Freebies

Hi Everyone!!! How do I deal with offering a freebie if you follow me, but then a person goes and “unfollows” and then “re-follows” to get the freebie? I just tested it on my personal vs. business account and I got the message that says I’m already a subscriber. So then I “unfollowed” myself and RE-Followed myself and I was able to get the freebie. Thoughts?

460
thequirkymouse
jcortez
jcortezUp-and-Comer
asked in General Q&A
How can I assing a chat to a member depending on th zone the client

Hello, guys! I am learning this by myself. How can I assign a chat to a member depending on the zone the client is actually talking from? There are 10 sellers in my team and they distributate the clients depending on the zone. After the clients gives me the information and depending that information assing the right seller.

432
jcortez
Tessy way
Tessy way
asked in General Q&A
Nedd help with creating flow in Messenger for Facebook Ad. Pls Help!

Hello everyone, my name is Tessy, and I'm delighted to be part of this amazing community. I've been struggling for the past three days trying to set up a flow in Messenger for a Facebook ad. We offer various types of courses across four locations, and while attempting to create the trigger, I noticed that there's no option to create a new flow as shown in the video tutorial. I need students to be able to click on which courses they're interested in, such as our Brow and Lip Blush course, which should then lead them to another flow with options for course locations , then collect their email and phone number before directing them to the right page on our website. Please help.

190
Tessy way
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
no text in Instagram automations

none of my text aside from a greeting line or appearing in any of my Instagram comments, specific to DM automations. links are active, but there is no text.

606
Brent84
alampole
alampoleUp-and-Comer
posted in General Q&A
Manychat course completion certificate ❤️

Hey everyone. Is there a mini chat course I could do online and get certified so I can so I can increase my credibility !

3681
Marina
Manychat Team Member
fayez
fayez
asked in General Q&A
The button get updates does not appear except at a very, very few subscribers

The button to receive updates to add subscribers to the sequence does not appear except at a very, very few subscribers, and the rest never appear to them

620
fayez
sharday
sharday
asked in General Q&A
Deleted Automation Still Replies

I have been having issues with the link in my Manychat response. Many of my subscribers complained the link didn’t open. I finally had time to work on it today, and I decided to delete the automation and create a new one. But to my surprise, the deleted automation is what is functioning and not the new one. I have refreshed the page and restarted my computer but the problem is still there. Thanks for your help

640
sharday
zakiwaki
zakiwaki
asked in General Q&A
can manychat only autolike story replies without text?

When someone responds to my story, the only option I found is to like their comment, and then I must send them a text. My question is, can ManyChat just like the message sent to me? Without the text?

210
zakiwaki
RESP4WN
RESP4WN
asked in General Q&A
Your Request is pending

can anyone help me with this. i received the email but it wont work.

2661
rondeering
ArtemGurdjiev
ArtemGurdjiev
asked in General Q&A
Messages Type

Please help me understand what Regular Messages and Message Template are and what their differences and limitations are

340
ArtemGurdjiev
mh_23
mh_23
asked in General Q&A
Manychat 2 replies

I’m creating a Manychat appointment setting using Voiceflow as the chatbot source, this bot is currently being used to manage inbound DMs. Something I have encountered recently though is that when a user sends 2 messages quickly and in succession the bot will send the 2 identical messages in return. For examples: Bot: How many clients do you have? Lead: I have 4 clients right now Lead: But I’m about to have a fifth very soon Bot: That is great to hear!…. Bot: That is great to hear!…. Does anyone know how I can solve this issue? If so that would be greatly appreciated.

340
mh_23
lornafaith
lornafaithUp-and-Comer
asked in General Q&A
I would like to edit my new manychat automation -- but it won't let me get into my edits -- could you help?

Hi, I’m just learning how to use ManyChat. I started creating an automation, but I wanted to edit the Keyword I chose. When I went back and clicked on edit, it won’t let me create a new keyword. I literally can’t click on the word “Trigger” because it’s all greyed out. Could someone help me figure this out? thanks, Lorna

1921
lornafaith
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