General Q&A

Hi everyone, how are you??Can anyone tell me what field I use in JSONPath to map "Id": 1240 from the beginning of this response from my API:   ({"deal":{"id":1240,"name":"2024-02).What do I need to use JSONPath?I already used this: $.owners.deal_id  and $.deal.id Does anyone deeply understand this?Thanks in advance!Roger Mello

I keep getting a ‘mark this as aa comment reply pop up when I don’t want to mark it as a comment?

Hello everyone, I am new to Manychat so I apologize in advance for the question I am going to ask.I've been using Manychat for a week now, and it helps me a lot to automatically send download links of my designs to my followers, so I upgraded to Pro today.The reason I switched to Pro was the Smart delay feature, because my a Reel video on instagram, which I used Many chat, was watched 57.6K and many people wrote the word I specified as a comment to get the download links, a few days later Instagram deleted it as Spam with a warning like below. For this, I have to add a little delay time to comment replies and DM messages. I couldn't find the delay setting in the settings of the automations I had set before, Is it possible to add the delay feature to my previous automations from the section below? If I am going to do everything from scratch from the section below, is it possible to add the follow-up control feature?Thank you in advance for your help.

 I’ve created new webhooks in make.com but I can’t see them in manychat…  

Hello everyone, I am using Google Sheet Integration with Instagram automations. I am collecting some information on Instagram and inserting or updating columns in Google Sheet. Sometimes related columns are totally mixing up by ManyChat integration. I am looking-up the row by Contact Id which is given by the ManyChat system field, I think it should just work fine. I am waiting for some help on this, thanks. As you can see from the screenshot below that some text are written in the Phone section, which is not how its setted. 

I am using external requests. and when I test the request everything is fine. I want to do the response mapping like the document explained here:https://help.manychat.com/hc/en-us/articles/14281285374364-Dev-Tools-External-requestbut  I get nothing in Select Custom Field when I type in $.all_users[0].name in JSONPath.btw my generated response is: {"all_users":[{"id":1,"name":"Alice"},{"id":2,"name":"Bob"}],"current_time":"2025-02-17 14:30:00"} Would my JSONPath be wrong? or there must be another issue?

On other channels like WhatsApp or Messenger I can access audi messages from the URL field but I think it’s impossible with Instagram. Am I missing something? Messenger: Instagram: 

So i got over the learning curve in my personal opinion. I figured out that Manychat has a 10sec wait limit when you send data through a webhook and response. FINE. Then i found a helpful post how to workaround this, which meant breaking my flow but i had to create a new flow with a trigger that if custom field changes it should send a message. Very helpful thank you.  However i stumbled upon another problem is that when message is received tag is added custom field is updated correctly but still message is not sent and I would like to know why. Why does it work and then suddenly stop randomly 😫😭 i just want to be able to send a message.   and here you can see that the same thing happens but message is sent   

Hi! I want to set a give away live today but it will be announced this Thursday so its more then 48 hours later, will the automation still work?

Hey everyone! We are having trouble with our flow on Instagram. We have created a flow where people can dm us off a story the words “level up” and we want to send them an email after.  We have the automation setup where we have tagged them and separated them from all contact but cannot figure out how to blast off the emails without “sending a broadcast.” We want it to send the email out directly after they opt in.  Any help would be greatly appreciated!  -Brayden 

how to receive whatsapp voice message, and send it to external request?also the external request only allows 9 seconds waiting time , how to adjust that ?Thanks in advance!

Hi guys ill be happy to get someone help, I did all the process and after that the dataset not created and i want to try to make new dataset for the CAPI again i cant find the Instagram account. No i went into instagram setting Website & Permission and i saw over there ManyChat Connected i tried to remove it and still is not shown on facebook CAPI process Connect Data > Messaging > Instagram Account > *instagram not shown any more* What should i do i have no idea. Ill very appriciate any help.  

Hello,I would like to send a private message to as many people as possible who follow me on Instagram like the cookut brand does for example.What automation uses this type of account?Thanks !

I plan to use my business domain with your chatbot, replacing landing pages in the flow: Meta Ads → Manychat (Custom Domain) → Affiliate Offer.Previously, I used landing pages instead of Manychat. This change will enable me to run a Facebook Ads - Leads Campaign with this URL and generate higher-quality leads.Could you suggest the right Manychat plan for this setup?

Hello manychat i already subscribe manny chat but we dont have a growtools found please help us how to show my grow tools thanks advance 

Hi,I have a IG Story automation with the trigger as people mention my name.  But when someone mention my name in different Story, they again get the same automated message.  How can I stop that? It is very annoyng for them. Thanks 

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature.”   I select the option to “Grant Permission” and then select  “Edit access” to only allow for the ONE Facebook page I have connected … but receive this error message.  Do I have to allow this for all pages (I am the admin for several) when I have only connected the one page? This is the first day of my trail, really hoping someone can help.  Thank you!

Messages are sent to contacta but when trying to open the link it doesnt open. I reviewed the link, opened separately and it works fine. Users are not on instagram desktop.which is the problem? How can I fix it?

I have tested the Dynamic block successfully but when I’m using live version I get error and it goes to fallback: Level:errorDate:15 Feb 2025, 15:42 (UTC +03:30)Description:Internal errorType:Dynamic BlockI used the json same as document: @api.route('/new_message', methods=['POST'])def process_message(): return { "version": "v2", "content": { "messages": [ { "type": "text", "text": "simple text with button", "buttons": [ { "type": "url", "caption": "External link", "url": "https://manychat.com" } ] } ] } }  

Currently, there is an option to pause all automations to an user coming to our bot when the Live Agent sends a manual message. Is there any way we can do this make this automated ? Such that, when the user enters a certain response, we stop all the automations

Hi everyone, I’m new to ManyChat. In this example, I have an Instagram store, in which, if anyone comments “I want this product”, I would like to know if I can use ManyChat to send a message saying: “Hi, this product is valued in $100 (this information lies in the description of the product), you shoud transfer to this account (1231312312) and send the “receipt” here, so that we can start packing your product”. Can I do this? PT-BROlá a todos, sou novo no ManyChat.Neste exemplo, tenho uma loja no Instagram, na qual, se alguém comentar “Quero este produto”, gostaria de saber se posso usar o ManyChat para enviar uma mensagem dizendo: “Olá, este produto está avaliado em $100 (esta informação está na descrição do produto), você deve transferir para esta conta (1231312312) e enviar o “recibo” aqui, para que possamos começar a embalar seu produto”.Posso fazer isso?

Hey, so I’ve connected my WhatsApp number successfully, every time I text it I see the messages pop up in Manychat however! What’s sent from Manychat doesn’t arrive, not the manual messages and not the automated ones! I have tried so many things and it doesn’t work.. do I need to charge my wallet so that messages are delivered or what?? I need help 

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

Every time I chat with a customer, my automations stop for 30 minutes. I’d like them not to pause. Is there a way to prevent this?