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General Q&A

Any questions you have about using Manychat.

  • 3,394 Topics
  • 6,963 Replies
3395 Topics
jatesta
jatesta
asked in General Q&A
40k unique users on a campaign but only 4k contacts under contacts

How Do I fix this? I did a campaign that got 14,000 unique users but only 4k contacts under my contacts. I want to remarket to these people

100
jatesta
JoãolSoares
JoãolSoaresUp-and-Comer
asked in General Q&A
Instagram automation

I've already contacted support several times and I'm still having the same problem, so I'm going to explain my problem well to see if I can solve it, well, the idea was to create an automation that the trigger was for people to comment "I want it" in the post that was published in the Instagram feed, and with that they would receive a message in direct with a link, after that we placed paid ads so that post could reach more people.The problem is, most people are not answered, and others are ignored, for some reason, support already said that apparently the flow of my automation is correct so the error would probably be in the settings, he gave me some steps to do , and I figured out how to assign manychat as the main receiver of the Facebook account among several things, could anyone help me?

2306
Digitalmateus
Lucas
LucasUp-and-Comer
asked in General Q&A
Poor Display in browser

Hello everyone !I've recently noticed that the automations don't display properly in Instagram messaging on the browser.I'm wondering if there's a way to create a specific message for people using the browser so they understand that they'll need to continue on their phone, for example. 😊Has anyone else encountered and solved this problem ?Thank you ! 

704
J.J
Sbayne
Sbayne
asked in General Q&A
how do i get rid of this scam alert? i thinks its because im using manychat hat

 

561
J.J
sebas.ok
sebas.ok
asked in General Q&A
Manychat and Instagram become unlinked and the automation stops responding

 Hello! I'm having an issue with my ManyChat and Instagram accounts, it's like they become unlinked and the automation stops responding, it just stops working. The strange thing is that it happens across all the accounts I manage, regardless of whether it's a paid, free, or trial version. Has anyone experienced this? Can you help me?

681
J.J
AveryA
AveryA
asked in General Q&A
How to get Instagram users to subscribe to broadcasts?

I noticed that for Facebook Messenger there are options to get users to subscribe to broadcasts, usually through the Messenger List option. I’ve heard that you can do the same for Instagram but Instagram options aren’t giving me that same functionality to get subscribers. I feel like I’m missing something so any help would be appreciated. Thanks! 

921
J.J
Loopy Stitchinf
Loopy Stitchinf
asked in General Q&A
Triggers disabled

Hi,  I have a free account, linked to my Instagram. Just went to set up a new automation and despite going through the process as normal when I set it live and go to ‘my automations’ it’s showing it as ‘off’. When I go back in, the trigger is set as disabled and there seems to be no way to change it. Having looked back it seems to have turned off a few of my automations (but now all). Any idea what the heck is going on?!  Thanks, Lucy

3011
J.J
AprilandFritz
AprilandFritz
asked in General Q&A
Sequence not working

Hi all, I've set up a sequence for when someone comments a particular word either on my stories, posts and reels for Instagram but I've noticed that when people do comment the particular word that it's not working. I can't seem to figure out why. Would anyone be able to review and see where I'm going wrong? Thanks so much! https://manychat.com/flowPlayerPage?share_hash=766182_6d991c1d51166c027944dbec88071b299bcaba67

1524
cyberruda
yedarm park
yedarm parkUp-and-Comer
asked in General Q&A
Still refresh permission message

Even though I received instructions 1,2,3,4 via email and still implemented them all, only the message like the attached picture below is repeated and Instagram is not working. Please help me. 

5277
pablo
joeobrien1015
joeobrien1015Up-and-Comer
asked in General Q&A
My instagram is connected but automations wont work

Hi, I have 5 Instagram accounts connected. I have connected Instagram accounts and Facebook just as the guide shows. automations i had used to work but now simply dont. i am quite dissapointed paying 75$ a month and not a single automation is working with my keywords (bare in mind it used to work perfectly) whats worse is manychat has no livechat or support to help me fix and Urgent issue as i need this fixed ASAP. Does anyone have a way to speak with the developers?

281
joeobrien1015
Martin
MartinChat Surfer
asked in General Q&A
Engagement Bait

Are the growth tools in violation of the Meta Terms and Conditions? https://transparency.fb.com/en-gb/features/approach-to-ranking/content-distribution-guidelines/engagement-bait

360
Martin
WebTed
WebTed
asked in General Q&A
QR Code

QR Code isn't sending automations to customers after clicking get started button or doesn’t show the correct automation, and yes I refreshed permissions.

402
pablo
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
Not open my Website?!

I start making my first automation on Manychat 🥳.After the customer get the message, i try to open the link, but manychat comes with a white screen (doesn´t open the URL). the website is correct and on manychat is the correct URL it is loading very quickly.. but when i try to open it with manychat in the instagram messanger i cant open my URL.

2114
cyberruda
Andrew
Andrew
asked in General Q&A
Connect to Facebook Ads

Hi Everyone, I”m a new Manychatter, can anybody tell me how to connect my Manychat Flow to my facebook ads?  

720
Andrew
Samantha Wong
Samantha WongChannel Explorer
asked in General Q&A
Buy Button for Messenger channel

The flows that has a Buy Button attached to it does not send out. Is there a bug to the Buy Button? It has been a month since the last time it can be used. 

302
Samantha Wong
Tomm23
Tomm23Up-and-Comer
asked in General Q&A
Automation stops after smart delay

Hi, anyone else has the problem that the automation does not continue after the smart delay? See picture 

1305
pablo
Da Fingaz
Da FingazUp-and-Comer
asked in General Q&A
Random keyword question: Capitalization

Hello Manychat folk!I’m new to the Manychat platform and have a newbie question. For the “keyword” feature, how does Manychat treat capitalization? For example, if my keyword is “network” will it trigger the automation if people comment or reply with every possible instance of capitalization of the word (for example “Network” and “NETWORK”) or do I have to continue putting in every possible capitalization option as a keyword?Thanks for your help!

1002
Da Fingaz
robsonflowers
robsonflowersUp-and-Comer
asked in General Q&A
Webhook error

Does anyone know why webhook errors occur when using Elementor Forms + Make/Integromat?This happens sporadically, and I haven't been able to identify a pattern. I'm sending contact data through Elementor Forms via a webhook to an automation in Make, which then registers the contact in ManyChat. The issue seems to be between my site and Make.

1133
Gustavo Boregio
nesibo
nesibo
asked in General Q&A
Discounted plans for other countries / educators??

Hello, I wonder if we can have a discounted subscription as students of a university? And / or do you have country based pricing differentiations? I would love to go pro, but the pricing is not reasonable at all with my intentions for usage and country economics, and even all the other paid tools that cover a lot more of required needs. Please let me know if there are any options we can applyThanks!  

190
nesibo
darylcostello
darylcostello
asked in General Q&A
Many Chat Training Basics

Hi, is there a place to get the very basics of Many Chat explained simply? We’re using it currently, with great results, for automated DM’s from IG comments. But, I know I am not using ManyChat to it’s full potential and I am not capturing or building any sort of lists/contacts in this process. Any help is appreciated.

311
Gustavo Boregio
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
The best Kind of Quiz

I want to start a Quiz for my Instagram Follower, because I see it by Jenna Kutcher (Instagram Summit) with big success. I have Video Courses, Coachings and so on. My Question is… which kind of Quiz is the best to getting Leads for my Products? I don´t see more information from Jenna.  There are many Options… - When follower comments on my Posts or Reels - When follower replies to my Story - When follower sends me DM with a specific - When follower comments on my Live - Just want to write content - Other. Thank you very much  

1102
theflavioni
Patoranking
Patoranking
asked in General Q&A
Many chat issue

I need ASAP assist on why my manychat is not working please 

50
Patoranking
Fulfilled Real Estate
Fulfilled Real EstateUp-and-Comer
asked in General Q&A
Preview Opens Only In WhatApp

Hello guys…..not sure if there’s a glitch with ManyChat.I tried previewing my flows both on IG and fb but they only open in WhatsApp when I click on preview.Can someone help please?TIA

262
Fulfilled Real Estate
Watcher
WatcherUp-and-Comer
asked in General Q&A
Distribution of chat operators

Good afternoonCould you please tell me: when a manager started chatting with a client, is it somehow fixed in the client's variables?I need to transfer data to CRM and I need to transfer the name of the operator. How can this be done?

1054
Digitalmateus
lalit Chauhan
lalit Chauhan
asked in General Q&A
Whatsapp Broadcast

Hi Folks, I have a silk Lingerie brand. I am trying to channelize through Whatsapp into B2B Market. I am not able to send whatsapp broadcast messages to my import contacts. Strange thing is i have two personal numbers, where i am receiving the broadcast messages

812
Digitalmateus
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