General Q&A

Hi, everyone!I'm asking for one of our clients.They want to avail ManyChat. And they are curious if ManyChat offer discounts for the following:a) 1 year for 1 pageb) 1 year for 5 pagesI tried booking a call but yet to receive a response.Thank you in advance!

Yesterday I had an issue with public replies being greyed out. I refreshed my IG connection and it was working…but now it lets me set it up but nothing actually sends today, on a new reel. My message automation works, just not the public comment replies.  also, if I accidentally deleted an entire automation, is there a way to restore it? 😫

How do I unlink my account? Someone linked a business account to manychat and now I can't use it 

Pessoal, minhas automações funcionam com 3 comentários, depois elas param de funcionar. Tá acontecendo por aí também? Como resolver?

There are a lot of leads assigned to me as a Live Chat Agent but I can’t message the lead, because “Contact not opted in to channel.” Can someone please tell me how to fix this problem? Thank youu beforehand.

hello I’ve had the following message - ‘connection to this page was lost. The bot can no longer send messages to your contacts. To fix this, you need to refresh the page’s permissions’ Ive been clicking refresh permissions multiple times but it just keeps taking me back to the same pop up box saying I need to refresh permissions.   

For some reason the instagram permissions are lost for the account and have no idea what the problem is. We disconnected Manychat from the backend of Facebook and connected it again but its still not working. Is anyone dealing with the same issue?  

Everything is set up correctly but it just doesn’t work. The same flows work when the trigger comes by stroy reply, live reply or direct message but comment replies on reels and regular posts do nothing. I have sent a total of 3 tickets to support and I only get the same standard message, even though I have said in the ticket that I have already followed all those procedures.I have seen this thread  and I understand the issue may be out of Manychat team’s hands, but if it doesn’t work, I’ll cancel my pro account because I have no reason to pay for it.

Everytime someone dms me and it includes the keyword, the automated message is sent. How can I make it so that it will only send if the keyword is in the first message someone sends me on Instagram rather than every message? Thank you.

Hello everyone! I need you help! I tried to automatizaton my 1 reel and i failed. you have to help me where is the problem, i got i lot message pripare and i start with trigger “User comments on your Post or Reel” and after that send message to people. but not working. only working if someone send me message but under the reel when they comment, dont working my automatization. please help where is the problem. HERE IS MY SCREEN if you can see what i got set up.  

 What is meant by price per 1 conversation started ? is it when the contact click on a button from the template sent? or just by sending a template it will be counted as conversation started? 

I have a Manychat account that I have connected to make.com and open AI. The user sends a message to a phone number connected to manychat and they get a response through my open ai API. It works well. The text the user receives after sending their prompt or question is relevant but upon responding, manychat also sends the question or "prompt" back to the user along with the answer.  i have two automation flows set up. One is for when a user signs up and the other is for cyclical conversación with the user.  but when i run it, i continue to receive both the answer to my question and the question itself. the build is made using make.com and open ai’s chatgpt. Also this is for sms only, and not for instagram engagement or social media. I would appreciate any and all guidance thank you!

Hello everyone! Hope you’re doing well!We currently saw that the messages on Instagram were not fully displayed.We were advised to insert a “quick reply” and then send the actual link as a second message when someone clicks on the quick reply. But..., I don't know how to set up this automation.. Can someone send me an instruction or describe how to set it up? Thank you!!

hi, im working in a marketing agency in koreaOne of my client has requested if the automatic dm responding can be applied to the reels created on a business account which is used for advertising and not on a personal account post.Can anyone clarify the request of my client?

Hi guys! Is there a way to automate responses to old instagram comments? Comments that viewers left before i set up manychat Many thanks

When I send a link to a Telegram group or my DM’s with the bot there is a pop-up when the user clicks the link. (see screenshot). I used a bot from a different company before, there was no such pop-up, the user instantly got redirected to the group/DMs. Is there a way to remove this pop-up on ManyChat for links to groups/Dms? Thank you! :) Screenshot 

 I'm reaching out regarding an issue I'm encountering with message automation in ManyChat. I've been trying to set up automatation, but I'm facing a problem where the messages being sent are incomplete, cutting off before the end of the sentence.I'm reaching out to this forum in the hopes that someone here might have encountered a similar issue and can provide some guidance on how to resolve it.Any assistance or insight you could provide would be greatly appreciated. Thank you in advance for your help.

My followers told me that they don’t see the message of manychat but me I can see the message of manychat  So what can I do ? 

hey everyone Im using facebook ad for instagram messaging, I used engagement  for getting income customer requests. but  even my budget is reasonable im not converting . Does anyone knows if the engagement ootion is right choice. Or does the AI automation in my  Manychat flow has a conflict with fb policy ?  I tried it with awareness promote option but it didn’t give me the option to integrate with manychat . Need sone expert wo can give me an advise. thanks 

I want to store multiple image in Google sheet or whatever. But challenges I face how to store many image. for exmaple user share 3 image instead of 1 image then How to store 3 images on any platform?

Hello!!! I'm looking for a way to automatically capture the URL of an image sent by the user in ManyChat. I know I can use "User Input" in Image format to receive the image, but how can I extract the URL and save it to a Custom User Field (CUF)?Any advice or detailed steps would be greatly appreciated!Thank you!

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

Hi,I have a flow that starts from the "offline world" lolImportant: this is a flow that someone can use from their phone or someone else.If I validate that the user is using the pre-registered number (it's a Whatsapp flow), when I use the {firstname} variable, it uses the value coming from the Whatsapp. But I do have on Manychat, via integration, the real name.So, if I validate the phone number, how can I correctly call my user using {firstname} and not her son's name or SuperQueen80?Thanks

HelloSay I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

seriously asking and need an immediate answer. Excuse me.I will be holding a webinar tonight with more than 1500 participants.and I will give them a bonus.to get the bonus, during the webinar, at that moment I asked them to DM me with certain keywords,then I replied and sent the bonus access using Manychat.Question: If thousands of people DM at the same time, is it safe for my Instagram account?please help with the answer. Thank you to all of you