General Q&A

Hola a todos.Espero que alguien haya pasado por este problema y me pueda orientar.Mi automatización de comentarios de Instagram no funciona en absoluto.Mi cuenta de Instagram está conectada correctamente. Todos los permisos están habilitados. La automatización está activa (LIVE). Está configurada para un Reel específico y para activarse con cualquier comentario. La probé con una cuenta de Instagram diferente que nunca había comentado ese Reel.Cuando esa cuenta comenta “Info”:No se publica la respuesta al comentario. No se envía el mensaje directo. La automatización simplemente no se activa.Ya intenté:Reconectar Instagram. Actualizar los permisos varias veces. Revisar la configuración de Meta Business. Confirmar que la cuenta está conectada correctamente.¿A alguien le ha pasado exactamente lo mismo? ¿Cómo lo solucionaron?Les agradecería muchísimo cualquier ayuda.

Automation Is not working at all and I couldn't call support any Ideas to make it work again 

I am trying to receive comments from Facebook but seams that Manychat convert some kind of comments in to messenger. How do I know the path of each comments? if will it be treat as comments or messenger?    

Hey, I'm on the Pro trial and SMS is enabled on my plan. I have two issues I can't figure out.First, SMS messages are not being delivered. My automation is triggering correctly... run count goes up every time… but zero messages are delivered. Twilio is connected, I've disconnected and reconnected twice, created a new Twilio account and new number. Messenger messages in the same automation send perfectly. Only SMS is broken.Second, bulk contact import is not working on my Pro trial. When I click import it's asking me to pay for an upgrade even though I'm already on Pro.Can someone explain if its a glitch or am I missing something.Requesting the ManyChat Support team to check what's happening on the backend for both?

Hi everyone,I'm having an issue with the "New Instagram Follower" automation on Instagram.Here are the details:My Instagram account is connected correctly. All permissions have been refreshed. The automation was enabled before I launched my campaign. The trigger is "When someone new follows you." My account is a Creator account. I'm using a Profile Visits campaign to gain followers.According to Instagram Insights, I gained over 1,000 new followers this month, but ManyChat has only triggered the automation around 36 times.Has anyone experienced the same issue?Is this a limitation of the Meta API, or is there something I should check in my ManyChat or Instagram settings?I'd really appreciate any advice or solutions. Thanks!

Hi, I’ve set up a new automation for FB comments - it’s really simple - someone comments, they get a like, a comment and a message. The problem is, the messages are going into Spam, which is not easy to find on FB and friction I’d rather not have. I’ve tried both with a conversation starter message (press the button to get the next message) and with just one message with the link. Same thing. If anyone has any ideas of how to fix this I’d really appreciate it, I can see myself sending lots of manual messages to deal with it, which defeats the purpose!Thanks

Hi all, hoping someone here has hit this before — support couldn't get further and my Free plan doesn't qualify for ticket support, so trying here. Setup: "Auto-DM links from comments" automation, keyword trigger "chaos" (contains match) on a specific live Instagram Reel. Public reply enabled, opens a DM with a button, DM delivers two link buttons. Shows as LIVE in the dashboard. Problem: it has never fired, even once. Two different real people (not the page's own account) commented the trigger word on the live Reel. Zero result both times — no public reply, no DM, no new contact created (Contacts count unchanged). Automation's own Sends/Clicks stats show 0. What I've already checked/fixed with support's guidance:- Confirmed Instagram is connected via the New API (not old).- Confirmed Instagram "Allow access to messages" is ON under Connected Tools.- In Meta Business Suite → Conversation Routing, found "Manychat-IG" (app ID ending 934, the correct one per Manychat docs — not the "Manyc

Subject: Instagram Comment-to-DM Automation NotTriggeringHello,I'm having an issue with my Instagram comment trigger automation in ManyChat. The automation is set up to reply to a specific keyword in comments and then send a DM, but the comment trigger is not firing at all.Key details:The direct DM keyword automation works fine when tested by messaging the account.Comment triggers are not responding on any posts/reels, even with new test content and different accounts.Account is connected as Manychat-IG with business comment and message permissions enabled.Using the Free plan.I've attached screenshots of:My Instagram app connections and Manychat-IG permissionsThe automation trigger setupPlease check the webhook and connection status for my Instagram account [maxwellmunachiso] and let me know what might be causing the comment triggers to fail.Thank you!

So many chat is not working for some reason maybe it’s a known bug??? I duplicated a prior automation I had so when someone comments a word on a reel or post it DMs them. I duplicated it and change the trigger word and words of course inside of the funnel. I noticed today when it went live when people are commenting that word from the updated automation it is actually sending them the old automation funnel that I had duplicatedt. Which makes no sense because the trigger word is completely different. So, I went through and updated it to a new funnel brand new no duplicated. Auto-DM links from comments and it says it is live but it is still sending the old funnel. What do I do to fix this It sucks I am literally losing purchases from it not working ):

Hi. I have set up manychat dm-atomation for couple of my IG reels, but neither of them actually works. I have no clue why the trigger word is not working? there is nothing happening although the automations are ‘LIVE’. Many thanks for your help!

Hi Manychat Community / Support Team, I am reaching out for help with a recurring billing issue on my account. My Pro trial has just ended, and I am trying to subscribe to the Monthly Pro plan!Every time I select the "Monthly" option and proceed to checkout, the system automatically switches it back to the "Annual" model. I have tried this over 10 times, but the payment attempt always shows the full annual amount, which I have to decline each time.Has anyone else experienced this "forced annual" bug? I simply want to proceed with the standard monthly billing.I have already tried:Selecting the monthly toggle multiple times. Clearing my browser cookies and trying a different device. Double-checking that I haven't accidentally enabled any annual-only add-ons.If a member of the Manychat Support Team could look into why my account is stuck on this annual loop, I would greatly appreciate it. I want to keep using the Pro features but only on a month-to-month basis.Thank you,Arsia

Hi everyone,I'm hoping someone can help — I'm stuck on a very common issue but can't find a way around it.I just set up a new ManyChat account and trying to connect the Instagram account. Facebook is already connected and working fine, but when I go through the Instagram connection steps, I keep landing on this screen:"Your account is already connected to .... Switch Instagram to continue with another account or request access from the owner."I've already hit Request Sent, but we have no idea which ManyChat account the Instagram is tied to — it was likely set up by someone previously who is no longer with the brand. The actual Instagram account owner (Karena Thek) has confirmed she doesn't have access to that old account either.I've tried:✓ Refreshing permissions✓ Removing ManyChat from Facebook Business Integrations and reconnecting✓ Toggling "Allow access to messages" on in Instagram settings✓ Using desktop (not mobile)Has anyone managed to get this resolved without access to the old

Quiero pagar mi suscripcion mensual hace dias , no me toma ninguna tarjeta y automaticamente me llega esto al correo quiere cobrarme anualmente si o si y soporte nunca me responde hace dos semanas quiero solucionar esto  muy mala atencion la verdad  

Since social logins save tokens + email for login, when you change in my case a workspace account, but keep the same email. your system simply fail to understand that I have the same email but different token. And for support, I can’t have it because I don’t have a login, Most other companies solve this by allowing a password reset, that resets tokens too. Guess what Manychat doesn’t have? A password reset either. So I had to create a new account, just to try and unblock my old account, well done yall

I have a trial reel which got over 40K views… and over 400 comments mentioning my keyword. But the related automation didn’t trigger (probably an issue with permissions through refreshing permission does not work, I get an error message). Now do I have to go through all the comments and DM all these people the link they should have received automatically? Thanks.

Hallo zusammen,ich richte gerade meinen ersten Instagram-Automatisierungs-Flow in ManyChat ein. Ich möchte nach einem Kommentar automatisch ein PDF senden und anschließend auf einen Workshop weiterleiten.Hat jemand Tipps, wie ich den Flow am besten aufbaue oder typische Fehler vermeide?Vielen Dank!

Hi there! The "Say Hi to New Followers" automation isn't firing. I don't know how to fix this. I just checked the permissions again, and everything seems to be set up correctly.

I’ve got a TikTok business account, but trying to authenticate my TikTok account via manychat won’t work.I’ve tried in two browsers (chrome and safari). I’ve tried signing into my TikTok using different methods (QR code, password, phone number). I’ve also tried logging out and logging back in. All give the same error when trying to authenticate. Telling me to switch to a business account when it is a business account. It used to be a creator account then TikTok removed creator accounts and now only offer personal and business. I think that changed caused ManyChat’s integration to break. After clicking Continue in the authentication popup, it always shows the business account popup as in the screenshots below. I click done, then nothing happens. I’ve checked multiple times and can confirm my account is 100% a business account.What is the solution here? My feeling is that ManyChat development team needs to fix the TikTok integration.For additional context, I am based in South Africa and

Dear community,I have a basic flow for Instagram DM automation, where users gets a DM when the user follows my account.From the beginning it was working well, however, over time more and more users who already follow me can’t get through this condition anymore. It just cycles them back. It started with one user per week complaining, now it’s multiple users per day, which is very odd.I have already tried refreshing the manychat permissions.Any help would be appreciated.

I cant access the website it just keeps loading, tried a different internet and still wont work? anyone else facing this problem?

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

First my 2 factor text message is not coming in and then when I use backup code gives me an error:   

não estamos conseguindo conectar a conta do instagram 

Hi,I have created my first automation using flows and now I am just duplicating it. However, everytime I edit the new duplicate and make it live, a popup “Your first automation is live!” shows with celebrations. It was fun the first time, the 45th time it is already too much.Any idea? It seems it’s somehow keeping the tag of the first automation even for duplicates.Thank you in advance.