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General Q&A

Any questions you have about using Manychat.

2,388 Topics
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John MorenoUp-and-Comer

asked in General Q&A

Unique Discount Codes by DM

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

404

1 month ago

adrchenUp-and-Comer

asked in General Q&A

Which permissions are needed on Meta?

If instead of sharing the main account password, I want to assign someone to be able to connect Manychat, which are the minimum permissions required for it to work properly?Basic + Apps and Integration Full controlAnd then, on Partial access panel (unless Full control was required):Content Messages Community activity Ads InsightI guess it would work with Full control, but then, having that access just to connect Manychat (and if something happens with the account, this one could also be blamed).Any guidance?

130

1 month ago

Jilly BUp-and-Comer

asked in General Q&A

Email opt-in analytics

Hi Community, How can I easily see how many new contacts (email opt-ins) I’ve gotten through ALL my Manychat automations in a one-month period? I know where to look individually, but I need a one-month at-a-glance metric. Thanks!

173

1 month ago

VictorManychat Team Member

posted in General Q&A

[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

Automatic assignment is not equitable

Hello community, I have a problem with the automatic assignment in my automations. I have two live chat agents, but one receives more leads than the other. What could be the problem?

Triggering 2 automations at 1x

Hello! I am wanting 2 automations to be able to be triggered on posts sometimes, but we’re finding if someone triggers one automation on a post and then tries to trigger another one the other one doesn’t get triggered. OR they comment both words in one comment and it only triggers one. Is there a way around this? Thank you! :)

271

1 month ago

Balazs_kUp-and-Comer

asked in General Q&A

Manychat is only showing the first IG message but not updating the conversation after

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :)

778

1 month ago

biguprushUp-and-Comer

asked in General Q&A

Where's the manychat wordpress widget?

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it? and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

243

1 month ago

fanfantulipanUp-and-Comer

asked in General Q&A

Flow automation stopped when edited ?

Hello, , I have a question.When I had set flow that was completed….And then I edit the flow and add another step, so the automation will continue or ? Thanks :)

143

1 month ago

alona budovoiUp-and-Comer

asked in General Q&A

Manychat email go to spam folder

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

Finding contact with "whatsapp_phone" field

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

4559

1 month ago

Cm13000Up-and-Comer

asked in General Q&A

Custom fields problem - Two campaigns at the same time

Hello ! I'm having a problem with my customs fields. Here's the situation:Thanks to the advice of a community member, I was able to find a solution to stop using tags and instead use custom fields to store info. I use a “campaign name” custom field for two purposes:Automatically fill in the campaign name in messages, automatically fill in the custom fields corresponding to the stages completed by the ambassadors (example > End Survey: Campaign 1, Campaign 2, Campaign 3).For now, I'll fill in the Campaign Name custom field as follows: {Campaign Name}; Campaign 1In this case, Campaign 1 is the name of the current campaign. This way, the custom fields corresponding to the different stages of the campaign remember all the campaigns, not just the last one. This poses several problems:When I send a message using the custom fields campaign name, it will look like this: “Hello, welcome to Campaign 1; Campaign 2; Campaign 3. Obviously this is not accurate. If there are two campaigns at the

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

1 month ago

Sara_

asked in General Q&A

How to Collect Client Data from WhatsApp Automation and Sync with Wix Bookings?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

141

1 month ago

ashleycallistoUp-and-Comer

asked in General Q&A

What are the costs involved in integrating ManyChat with Instagram?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

Yearly subscription not available?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

141

1 month ago

viverdecodigoUp-and-Comer

asked in General Q&A

API Error Creating Subscriber: Missing Required Field

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

69712

1 month ago

Fran SprengerRising Conversationalist

asked in General Q&A

IG DM List Beta open again?

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added

191

1 month ago

Mam_na_to_pomyslUp-and-Comer

asked in General Q&A

Instagram DM List

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

judegrafUp-and-Comer

I am trying to set up auto assignment for two live chat agents. One of the agents already had 700 assignments on his profile, but the other one had 0. So many chat is giving ALL of the auto assignments to the agent with 0. This is a problem because they work commission. I want it to split it 50/50 moving forward. Can someone please help me figure this out? thank you,Jude

120

1 month ago

agastyag.aiUp-and-Comer

asked in General Q&A

Manychat Not Working For Days - Need Urgent Help

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this ASAP.My IG is @agastya_gudipati. Please let me know if there is anyway to solve this problem since it is really important.

(DÚVIDA)EU COLOQUEI UM NÚMERO NOVO NO MANYCHAT NORMALMENTE E DEU CERTO, SÓ QUE EU EXCLUI PARA COLOCAR NO WHATSAPP E LÁ FICOU INDISPONÍVEL TEMPORARIAMENTE 1 HORA. SENDO ASSIM QUIS COLOCAR NO MANYCHAT PRA DEIXAR CADASTRADO NOVAMENTE E DIZ QUE ESTA LOGADO NO WHATSAPP SENDO QUE NEM CONSEGUI LOGAR LÁ. PORQUE ESTA OCORRENDO ISSO?

1 month ago

roniUp-and-Comer

asked in General Q&A

Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

Sorry, something went wrong. Please try again later.

Need help. When my wife logs in via Facebook, she writes “Sorry, something went wrong. Please try again later.” What is the reason? ID 1927496280849640

200

1 month ago

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