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General Q&A

Any questions you have about using Manychat.

  • 3,986 Topics
  • 8,476 Replies
3988 Topics
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Agent name on chat

Anyone can help me how can I sent an auto messagem when an agent of ive chat take the chat to start?when an agent assume the chat auto reply:Hi ou are chatting with XXXXand now starts the rest of conversation.

231
rodrigo_silvano
she_found_that
she_found_that
posted in General Q&A
My Automation is not working

Ok so I’ve been trying to set this up for days.  I did the automation steps correctly, and tested it on another one of my IG accounts, and when I comment the word, its not following through with the steps! I tried finding solutions on you tube, the manychat site, chatgpt, and I cannot get it to work. Super frustrating.  Please give me all of the tips/advice.  thank you! 

252
rodrigo_silvano
bekmanychat
bekmanychat
posted in General Q&A
Automation is not working on one Instagram post but works on all others

HiI have set up a ManyChat automation for Instagram that if a person comments on any post, reel or story that they will receive a message and a link to a downloadable.The automation is working on some posts but not the main post that has the call to action for my followers.I have set up the automation again for that specific post and it is still not working.I have refreshed permissions but don’t think that is the issue as the automation is working on other posts just not the specific post I would like it to work for. 

574
rogerioaraujo
arber
arber
asked in General Q&A
Unable to stop AI auto message Instagram

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

221
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
No trigger word in message but automatation is sent

Is anyone else experiencing auto responses being sent in Instagram to contact DMs when the trigger word is not present in the message?

344
Gustavo Boregio
mrndt
mrndt
posted in General Q&A
Comment automation work randomly on Instagram

Hi,I'm experiencing an issue with my Instagram automations.I’ve set up a system where, when someone comments a specific keyword on my post, they receive an automatic reply like "Check your DMs" and then get a direct message.However, the automation doesn’t seem to work consistently. Sometimes it replies as expected, but other times it doesn't reply at all — neither in the comments nor in the DMs. It feels random.This inconsistency is causing confusion for my audience and affects the performance of my posts.Could you please help me understand: Why the automation might be failing intermittently? If there are any limits or conditions that could be blocking or delaying the automation? How I can ensure more consistent performance? Thanks in advance for your help! 

162
rodrigo_silvano
Dharshini
DharshiniUp-and-Comer
asked in General Q&A
multiple links

How do I send multiple product links for one reel. For example I'm featuring 5 products and I want to send out 5 links at a time when someone comments on this post. 

343
rodrigo_silvano
Nicolett Menge
Nicolett Menge
asked in General Q&A
Smart Delay More than 24 hours

Dear Community,I have a question about the genious setup of smart delay. I do not know how I can have it longer than 24h.There are the options of xx days to, but each time I try to use it, manychat tells me to make it shorter than 24 hours.Is there a hag to solve this problem.Thanks for your answer.Nici

826
rodrigo_silvano
ShannaSchultz
ShannaSchultzUp-and-Comer
asked in General Q&A
Button in instagram message not working

Hello. I am trying to set up an automation where someone comments “train” on my Instagram post.  When this happens, I want them to get a message asking them if it is ok to send a lead magnet (the next step is to get their email address, but I haven’t gotten that far yet).When someone comments “train”, they get the message, but the button that I have to ask for their ok to move on the the next message where I get their email address is not working (it just reloads the Instagram message page).They are getting stuck in the first step right after the trigger.  Here is a screenshot of how I have the first “send message box” above set up...can anyone tell me what I am doing wrong?  

362
rodrigo_silvano
Saravanan
Saravanan
posted in General Q&A
Payment Issue

Hey manychat Team, Recently I used the manychat application for the 14 days ago and i used the free trial for the last 14 days, it was good for my Instagram account.And then the free trail session was completed, and i having the 18k contacts from the trail. After that it asked $125 Now I deleted all my contacts, and now also it asks $125 dollar.Can you clear this issue?

121
AscendDigital
Jun
Jun
posted in General Q&A
Why vertical video uploads in Manychat damaged the quality?

Why does uploading vertical videos in ManyChat damage the quality?Manychat support confirmed that it looks pixelated on the mobile Instagram app. However, they also tested it on the desktop version, where it looks fine.This issue occurs only on the Instagram app on mobile devices, and they asked me to create a post in this community to gather votes before they investigate it.I’m sure many of you find this irritating. Shall we vote?

273
M
slc888
slc888
posted in General Q&A
My Instagram seems not to be connected

Just trying to set up the most simplest automation “Auto-DM links from comments” but I keep getting “Looks like there’s no connection” and when i click “try again”, a red error message “instagram channel is not active” comes up. Everything is connected! Very frustrating - any help out there would be much appreciated! ;)

131
AscendDigital
DesertLilyBilingualSpeech
DesertLilyBilingualSpeechUp-and-Comer
asked in General Q&A
Contacts

Hello, Just started with ManyChats. I am confused with what a “contact” means. If I have my set audience and followers, and they engage in my content and continue to use various “trigger words” for various automation replies, will each time they “trigger” count as a new contact, or do they get stored as a saved contact that does not affect the 500-1000 free contacts you get with the first subscription tier. I can’t seem to find an answer to this in the FAQ. Thank you, Luci 

804
MattLeitz
Jay_Kay
Jay_Kay
posted in General Q&A
QR code or Word Trigger does not start the chat

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?

202
Raquel C
Manychat Team Member
AaronCAttell
AaronCAttellUp-and-Comer
posted in General Q&A
How do I send a follow up message after "Comment to DM"?

I have set up an automation where people wil comment on a post to get a DM, how do I then send a follow up message to these people 5-7 days later to see how they found my resource? 

233
rodrigo_silvano
swirlywirly
swirlywirly
asked in General Q&A
Same keyword on 2 different IG post automations

I’d like to run keyword comment automations on 2 IG posts.Can I use the same keyword for both IG posts? will the corresponding UTM link be sent to commentors? Thanks! 

121
Gustavo Boregio
Matt Simmons
Matt SimmonsUp-and-Comer
asked in General Q&A
How to stop automation firing on multiple link clicks

Hey Manychat community, i’m having trouble stopping messages from sending if someone clicks the link multiple times. So with the links, I thought tagging would work to stop this, but it isn’t, so for example, if someone clicks the first link, they get tagged and then a 2nd message 1 minute later. I’m having issues where someone will clicked the 1st link on 3 separate days, and then they got the same message (message #5) 3 separate times. I’m wondering how i can prevent that as people keep coming back to the first guide i send and clicking it. Any help and advice would be greatly appreciated!  

242
Matt Simmons
SSTrey
SSTreyUp-and-Comer
asked in General Q&A
Why can't I rename an Account once created?

Why can't I rename an Account once created?  I looked around but can’t find any option to do so not even under Manage Accounts.

182
SSTrey
jerm42
jerm42
asked in General Q&A
Referral Link automation not working

Hi.  I need help with the referral link automation. I set up the referral link as my IG bio link. The user is supposed to click the link in bio, which will then send them a DM with a link to sign up for the free ebook i am offering as a lead magnet. However, when the user click the referral link in my IG bio, nothing happens. How can I fix this? Thanks in advance,Jeremie

140
jerm42
naval
navalUp-and-Comer
asked in General Q&A
Unable to login to manychat due to error "Switch Instagram to continue with another account or request access from the owner of IHOP."

I am getting this thing when i amtrying to connect my instagram what does it mean?  Dermabay Skincare already connected to IHOP.Switch Instagram to continue with another account or request access from the owner of IHOP.

945
latoshawilson
DonnaM
DonnaMUp-and-Comer
posted in General Q&A
automation not firing with key word

why is the key word not triggering for all facebook posts, it used to, and i haven't changed anything. it is set up the same, but im having to manually message everyone with the link

4910
Gustavo Boregio
swiadomopl
swiadomopl
posted in General Q&A
Problem with automation after connecting account to Instagram

Good day,I would like to report a problem with automation on my account. Until recently, everything was working fine, but after connecting my Instagram account to my Facebook account, the automation stopped working.Currently, the Facebook account has already been disconnected from Instagram and the automation has been reconfigured, but it still does not work correctly.I kindly ask for help in solving this problem.

191
Gustavo Boregio
Alan
Alan
posted in General Q&A
Can't link my Instagram account at the same time as the Facebook

Hey guys, I’ve got an issue where I’ve had to create two accounts as can't seem to link the Instagram account at the sane time as the Facebook. When I created my Many Chat account I set up the Insta and got an automation working, but then when I went to link Facebook it asks me to log into Facebook then swaps to a new Many Chat account in which it made me sign up again. Not sure what to do as the Instagram and Facebook are the same brand. Hope that makes sense :-)

101
Gustavo Boregio
sergiobellon
sergiobellon
asked in General Q&A
Unsupported message type

Hello, we have received a couple of messages via Whatsapp marked as Unsupported message type, no more information is provided. Can someone help us to tell us what's not supported? any idea to check it out?Thank you

221
Gustavo Boregio
CMaxwell
CMaxwellUp-and-Comer
asked in General Q&A
Quiz with mulitple conditions for multiple answers

Hi, I created a quiz where you get different recommendations based on your response (I used tags to segment this). I am stuck on the final step. At the end of the quiz, I am trying to have certain response generate based on the users selections. I don’t know how to make the conditions flow so that based on your answer, you get the correct response.Is there a way to link (1) Instagram message to multiple conditions at once? and if not, how do I get this condition flow to work properly? I originally had the conditions stacked vertically, but did not see an option to attached the (1) Instagram message of “Okay you’re all dome” to all the the different conditions to generate the results, so I switched to a horizontal method you see below... 

267
Gustavo Boregio
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