General Q&A

Context:On my manychat it says credit line is not shared, i need to solve that problem to run broadcasts on my whatsapp business.To solve that it says y have to create a new waba and connect manychat to it but to do that i have to remove my number from my current waba to connect it to the new one, but to remove the number from the current waba i have to remove manychat as a partner first.The problem is that when i am about to remove manychat as a partner it says “You may not have access to send messages until Apr 1, 2026. Learn more about migrating to another partner.” Im really scared that i wont be able to send or receive messages through my whatsapp business app on my phone.I always used the coexistence method so im not sure if it would actually not let me send messages from my whatsapp business app o

Hi there, I set up the ‘say hi to new followers’ automation where they get a freebie sent to them if they click yes. However it has only sent to one person and I have had about 200 new followers this week.. numbers don’t add up. I’m not sure why because it looks like everything is set up and no error messages? Any advice?  

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

I have paid to upgrade to the essential plan, but it isn't updating, it keeps saying my subscription has expired. How do I talk to a human because the AI bot is useless and I have tried everything else. Very frustrated. 

My automation for new followers isn't working. I've done everything according to the steps. Everything is linked together in Meta Business, but unfortunately the automation still doesn't work. Is there anyone who can help me with this?

I’m trying to configure the chatbot to send an external URL (usually a Facebook/Instagram reel video) in Facebook Messenger or Instagram Direct Message. However, when the user taps on the external link, it usually trigger ManyChat tracker URL first, then redirect the user to the actual URL of the reel video. I already turned off the the setting “Automatically send events to the Conversation API ...” in Settings/Ads Optimization, but this behavior is still occurring.

On few of my clients pages, DMs and comments suddenly stop appearing on the Manychat. For some its only for couple of leads, for others, all. This has been going on for over a week now.I’ve tried refreshing permissions, making sure that instagram settings on the app allows for everyone to message it etc. Still, nothing is helping.Does anybody know what is the best thing to do in this kind of situation?

Hello, I need support with billing.My subscription is currently charged in USD for ManyChat Pro and the Common AI add-on, but I would like to know whether my current subscription can be billed in EUR instead.Please confirm whether:EUR billing is available; my existing subscription can be switched from USD to EUR; there is any billing option for European customers.Thank you.

Guys please help me out with this. I’m paying $17/month and i’m not even able to use manychat since a few days

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)

Hi everyone,I'm on ManyChat Pro and I'm trying to create WhatsApp subscribers via API using the createSubscriber endpoint. My use case: leads fill out a Tally form (with explicit WhatsApp opt-in consent), Make processes the data, and I need to automatically create the WhatsApp contact in ManyChat to deliver personalized results via an approved template.The endpoint appears in my API swagger documentation and accepts whatsapp_phone as a parameter. But when I call it passing first_name, whatsapp_phone, and consent_phrase, I get this error:"Permission denied to import wa_id. Please contact support to enable this feature"I've confirmed:- Pro plan active- WhatsApp Business number connected and active- Approved template (resultado_diagnostico) already set up- Explicit opt-in consent collected in the form- The createSubscriber endpoint is visible in my swaggerI've seen other posts mentioning

Hello, I am linking a custom OpenAI Chatbot with my WhatsApp Business account to allow users to interact with the Chatbot via WhatsApp. I want the response to occur as soon as possible (ideally within a few seconds), but am having trouble doing this. I can have a trigger to communicate with OpenAI based on a WhatsApp message from the user but it must contain certain keywords, which is problematic since the user would always need to include a specific keyword (or one of three keywords). I could have it be a date/time based trigger based on the last time of interaction on WhatsApp but the minimum value I can put is 1 minute, when I’d prefer it be immediate or just a few seconds (10 seconds at the most) since waiting for for a response detracts from how effective the interaction is. Any suggestions for how to accomplish this would be greatly appreciated.

Hi ManyChat community,I'm really stuck on a frustrating issue with Messenger Ref URL triggers and would love any insights from you guys.My setup:Trigger: Messenger Ref URL with exact value "annons_kampanj" (lowercase, no spaces) Generated link from my site looks like this (example, real page ID removed): https://m.me/[PAGE_ID]?ref=annons_kampanj&fbp=fb.1.xxx&extid=usr_xxxWhat works perfectly:For me and internal test users: Flow triggers 100% of the time. Contact shows "Opted In through: Ref URL" and automation runs immediately.What fails for many real users (from ads):Contact is created → shows "Subscribed" and "Automation active" But "Opted In through" says "Direct" instead of the Ref URL No flow starts → users only see Facebook's default "Get Started" button (and when they click it, it does not show in Many chat, but I can see it in messenger app.) In Contacts: Automatio

I’ve been planning to runs messaging ads using manychat on Instagram. I’m so frustrated that after trying every possible solution recommended by the support chatbot, I haven’t got a resolution on itIn return, it created a support ticket where there has been no response at all since last 3 days. I created a second ticket yesterday and still there hasn’t been any updateCan anyone please suggest what can be done? It is very disappointing that even after being a pro user, you cannot contact a “real person” from support who can give some clarity rather than AI generated responses.

Hi Support Team,Could you please help disconnect ManyChat from my Instagram account? I would like to link it to a new account. Ig @sigarumoaonorte Thank you very much for your assistance.   

I have a question, why are we not notified when Permissions need to be refreshed? Some of my followers did not get my Manychat message when they followed me. This is a bummer because I want to look and feel professional and have direct contact with my followers, now I have to go back and resend my message when they should of gotten the message the first time they followed me. This is what I pay for, but when the system fails why aren’t we notified. 

I have a csv file with ~600 Instagram Scoped User ID but when uploaded to facebook the list is “Ready” but I still can’t make a lookalike audience from it because the seed audience is too small. From meta documentation they say I need at least 100 Instagram Scoped User ID’s So how many do I need?   

Hey, I’m new to Manychat and Make.When someone sends us a DM on Instagram, I only get the contact_id and first name, but I need the username or scope ID to use later in Clay for data enrichment.Does anyone know how to fetch the username or scope ID directly from Manychat when a user messages us?

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

I am writing this to formally register my deep dissatisfaction with ManyChat’s services and what I can only describe as non-existent technical support.For the past three days, I have been unable to send urgent messages to my clients, causing significant disruption to my business operations. Despite marking my request as "Urgent," the experience has been a cycle of incompetence: Ineffective AI Bot: I was forced to answer dozens of repetitive questions that led to absolutely no resolution. Evasive Human Support: The operators provide canned, standardized responses. I have been repeatedly asked for screenshots that had already been provided, proving that the agents are not even reviewing the history of the ticket. Absurd Explanations: In the latest response, I was told that the reason I cannot send messages is because I am—aston

Hi All - I have not been successful when trying to set up the step to “a DM asking to follow you before they get the link” in the “Auto-DM links from comments” automation.  Can someone tell me how to enable this feature so it works properly?  I have been testing it on posts and it does not ask anyone to follow me. 

I’m getting the error message like 400 sessions invalid 

Twilio Issue? My SMS automation won’t trigger when I add a tag. The trigger is enabled. I added the contacts manually. These are one on one clients who would like to receive check-ins from me. The first message is the SMS opt-in. But I can’t get that message to send.https://app.manychat.com/flowPlayerPage?share_hash=4500303_c9e266b42360a41543af72d115c30236fef5ee6cI’ve been reading the instructions, but I’m missing something. The automation works in the app preview. It’s triggers I need to understand how to resolve.