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General Q&A

Any questions you have about using Manychat.

2,472 Topics
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Aravind98Up-and-Comer

asked in General Q&A

I need to have link preview for DMs sent for comments on Instagram reel, please help me out?

Hello ManyChat Community!I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying. Comparison:Message Without Link Preview here below Message With Link Preview (Expected Output): an image is visible for the same link just above the message Seeking Your ExpertiseHas anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.

My automantion wont work

The last two campaigns I’ve created won’t publish with out being “activated” and I don’t know what was done differently from my current campaign since my last one to make it stop working. Please help. I keep On getting the “GoPro” message to make it work but I’m not asking for a pro level automation.

Why aren't my audios playing for everyone?

I created automation for my business. I'm using audios, images, texts. However, my automation is no longer loading the audios. Could anyone help me with this? Thank you very much in advance.

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

No automated message to the same user

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

271

1 month ago

DimedocsUp-and-Comer

asked in General Q&A

Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working

17613

1 month ago

shai-aiUp-and-Comer

asked in General Q&A

Problematic characters in user input

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

Instagram send comment stop working

I had this flow that get people info to be contacted later via email or a phone call, it started with a comment in a post then it takes you to the DM and ask you to tap in a button to start all the process. it worked well but I noticed that in some point the button stop working, when I preview it doesn't seems to have an issue but when a coworker tried to do all the process and tapped the button it start refreshing the tab, I'd try to do it with several coworkers and it happened every time.PD: I don’t need the button, but a don't know how to jump directly to the next step or if I there is some way to just put some text and then the next step.I’ll index the reel link and a screenshot of the flow. https://www.instagram.com/p/DBMoi3wu-L5/Have someone had the same issue o knows how to solve it?

Change FB Page on Paid Plan

How do I change the FB page associated with my paid account?

Do installed templates update automatically?

Hello! If my template is installed by other users and I update the template, will the update automatically take place for the users as well? Or do they have to uninstall and reinstall to get the latest version of my template?

171

1 month ago

Cristina ZuzaUp-and-Comer

posted in General Q&A

I have a question regarding our current plan.

Dear ManyChat Support,I hope you're doing well.I have a question regarding our current plan. We are currently on the Marketing Automation plan, which includes 20,000 contacts, and we have used 15,435 contacts so far. The details of our plan are:Plan: Marketing Automation20,000 contacts included15435/20000 contacts usedCost: $125/monthStatus: ActiveWe are considering deleting some contacts from our database. If we reduce the number of contacts, would it be possible to switch to a lower-tier plan that better matches our new contact count?Looking forward to your response and any guidance you can provide.Thank you!Best regards,Cristina

356

1 month ago

livelikemad.coChat Surfer

asked in General Q&A

Adding a Tag to ManyChat Contacts from ActiveCampaign

I would like to add a ManyChat tag to specific users from an Active Campaign webhook. I’d like to tag someone who’s purchased something via ThriveCart, and thinking I need to utilize AC but wondering if I can do it via Zap using a ThriveCart → ManyChat automation?

Landing pages in ManyChat?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

is manychat down? cannot send any messages

my Instagram messages aren’t syncing

Hey everyone, I could really use some help! 🙏I’ve been experiencing an issue with my ManyChat account where my Instagram messages aren’t syncing, and it's been over a week now. I’ve tried using the "Reset Permission" option and reconnected my account, but it didn’t solve the problem. 😞I reached out to ManyChat support 3 days ago, but I still haven’t received a reply. Has anyone else faced this issue before, or does anyone have any advice on how to resolve it faster? Any tips or insights would be greatly appreciated!Thanks in advance for your help! 😊

1 month ago

createdanUp-and-Comer

asked in General Q&A

Automation doesn't work for stories

Does anyone know how to solve the issue where the automation specifically does not work for stories? It works for comments and DMs but not stories.

311

1 month ago

epicaprilleUp-and-Comer

asked in General Q&A

Instagram Story Replies - Keywords Not Activating Trigger

We use multiple triggers on our Instagram campaigns, but recently noticed that the “Story Reply” triggers are not working for ANY of our campaign flows. The “Post Comment” triggers are working, but at only about 90% - so leads are still slipping through the cracks and having to be contacted manually.SN: we’ve also noticed that our inbox in Manychat is not reflecting the active messages in the Instagram or Facebook apps. Maybe a privacy issue or compatibility issue?We have walked through all the steps to provided by support articles and the support chat, but nothing is resolving the issue.PLEASE HELP

944

1 month ago

BiswaprakashUp-and-Comer

asked in General Q&A

Custom User Fields Not Updating from External HTTP Requests

I am developing an integration between ManyChat and an API (which integrates with OpenAI's API, trained on my Google Sheets database) to create an interactive chat experience that personalizes a virtual assistant based on user inputs. The process involves capturing a prompt provided by the user, storing it in a Custom User Field in ManyChat, and using this variable in an HTTP request to the API.However, I'm experiencing an issue where ManyChat is not updating user fields from responses to external HTTP requests.When I check the log, it shows that the response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.I have attached some screenshots for your reference.I would greatly appreciate any assistance or insights to help me resolve this issue.

URNENT - IG Maychat Automations STOPPED working after NEW FB Page Created

I created a new FB Business Page and now my Manychat Automations are not working!I have tried troubleshooting everything and no luck, Please help!

Hello Everyone!Has anybody also encountered the same problem when you're ManyChat Automation Sequence does not work on your FB Page when you tested it?What’s the reason behind and how did you fix it?

110

1 month ago

jaeshunUp-and-Comer

asked in General Q&A

Question on number of contacts valid for Price per month

The website is unclear about the specifications of “Contacts” which has us hesitant in subscribing.We see the “Pricing List” but the website is unclear on what counts as a “contact” Is it the amount of messages? Is it the amount of users?If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?If it rolls over, then why would it make sense to purchase the subscription?If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?How will this affect me if I have 5 instagram accounts logged into my manychat account?Can someone clarify this for me?

linha de crédito do Manychat não foi disponibilizada

Alguém consegue me ajudar entender o que é esse erro?

280

1 month ago

VaderUp-and-Comer

posted in General Q&A

WhatsApp number not available after disconnecting from Manychat

I have cancelled my Manychat account. Now trying to connect my WhatsApp business number to a WhatsApp business account on my phone is not possible. When I trys to connect to WhatsApp business, I get the message “WhatsApp is temporarily unavailable. Please try again in 1 hour.” This has been like this for a month. Meta is not helpful as I can not get to speak to anybody there. Can someone please help?

how to authorize live agents to perform bulk actions like reopening or closing conversations

I would like to authorize my live agents to perform bulk actions like reopening or closing conversations, but without turning them into editors, as I do not want them to have access to automations. How can I do that?

1 month ago

MykytaUp-and-Comer

asked in General Q&A

Ads Optimization

There is a new feature in Manychat where you can connect Manychat Instagram account to Meta Conversions API. But I don’t see how to use it in Meta Ads Manager. Any guess?Should it be used with Meta Pixel in “Sales” ads? Then how to choose respective button in an automation as an conversion event?

562

1 month ago

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