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General Q&A

Any questions you have about using Manychat.

  • 3,442 Topics
  • 7,074 Replies
3443 Topics
cebush24
cebush24
posted in General Q&A
Instagram Tiggers Not Firing in Messages & Auto Reply Comments Not Working On My Reel

I have a reel where a user comments “ready” and the auto reply comments after they post my keyword are NOT triggering. So I have to manually reply to thousands of comments. Why would this be? I don’t have the comments turned off? Additionally, my sequence is prompting to send a link as a message but they need to follow me first. The user will hit the follow me button but will have to hit it multiple times before ManyChat will send the next trigger. Sometimes a user will have to hit ‘following’ 4-5 times and then the link doesn’t even send. It’s extremely frustrating and frankly kind of embarrassing that sometimes it works and sometimes it doesn’t. So I have to manually send out my link. What could be the issue?

171
rodrigo_silvano
Camillejhinkle
Camillejhinkle
posted in General Q&A
Im new here, Just Joined tonight, thought i would give it a go.

My name Is Camille and my business is making things handmade been doing it for years, I sell in a retail location and have been trying for years, but to get sales online to no avail, dont know why when the stuff selll in the store and very wellanyway i have my SHOP back open on FACEBOOK/INSTAGRAM  handmademarketsd   and saw the ad for this company and thought i would give it a try. I dont know what I am doing, but I might have completed that Phone Thing, just dont know if its correct, How do I get someone to check it, I really hate CLICKING    go live any help pleaseand thank youCamille 

81
Gustavo Boregio
Outstanding Solutions
Outstanding Solutions
asked in General Q&A
How to disconnect Gmail from my Sign in options?

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

3877
khunpu
TinaMac
TinaMacRising Conversationalist
asked in General Q&A
duplicate flow??

I am very new to all this, so please be patient with me. I go live three nights a week and do a project. I have a flow built that connects to my website and a cartlink to the products featured in the live.  I use a keyword trigger to generate a message.  I have a different cartlink every night.  How do I duplicate my flow from night to night where all I have to do is change my keyword and cartlink?  I hope that makes sense.  

618
rodrigo_silvano
sharonworld
sharonworldChat Surfer
asked in General Q&A
personalized automated replies

Hi,I would like to personalize automated replies (Hi [Instagram profile name], great to hear from you), but so far I could only insert [Instagram user name].  Can somebody tell me how to insert [Instagram profile name]? Really appreciate it. 

6110
sharonworld
KimSloan73
KimSloan73
asked in General Q&A
Need Help Finalizing a Monthly SMS-Only Restaurant Workflow

Hey everyone, I’ve been building an SMS-only workflow for a restaurant client in ManyChat for the past three months, and I’ve hit a wall. The workflow is for a monthly recurring lunch program, where customers only need to scan the QR code once—either in the restaurant or from the website—to join. Once they’re in, they automatically receive a new discount each month via SMS. They can opt out at any time. Each month, about five days before the end of the month, I manually update the workflow with:• The new discount for the upcoming month• New photos and fresh content to keep engagement high and prevent message fatigue I’ve also designed the workflow so that if someone joins mid-month or toward the end of the month, they are placed at the appropriate point in the sequence—ensuring they don’t receive a full month’s worth of messaging for a discount that’s expiring soon. No matter when they join, the current discount always expires at the end of the month to keep everything aligned. I’ve bu

140
KimSloan73
Stavml
StavmlUp-and-Comer
asked in General Q&A
Help Automating Follow-Ups & Agent Assignment

Hey everyone,I'm trying to automate two tasks in ManyChat that seem pretty straightforward, but I'm running into challenges. I’d really appreciate your help!1️⃣ Automate Follow-Up & Close ConversationWhen a conversation is opened, an agent sends a message to the customer. If the customer doesn’t respond within X minutes, send an automated follow-up message. If there’s still no response, automatically close the conversation. What’s the best way to set this up in ManyChat?2️⃣ Assign Conversations to Agents Based on Time & DayI want to automatically assign conversations to different agents based on specific timeframes. Example: Monday–Thursday, 09:00–11:00 → Assign to Agent X All other times → Assign to Agent Y Is there a built-in way to do this, or do I need an external workaround (like Make.com)?Would love any guidance or best practices! Thanks in advance for your help. 😊

749
Stavml
Stanley
StanleyUp-and-Comer
asked in General Q&A
Where do I find emails collected in Manychats

Dear all. I am new with Manychats and just signed up for the pro version, I need help. I set up a flow successfully to collect emails and when I tested it by providing an email address like a lead, It worked however, I cant find the email or contact on my back end. I can only see them only in the Live chat. Is this normal? Also the contacts that are shown on my dashboard, are they contacts that opted in or what because it’s a bit confusing. I will appreciate anyone’s help

194510
sharonworld
maria8italy
maria8italyUp-and-Comer
posted in General Q&A
block 2

Good afternoon!Before the New Year, we clarified with you several times (I am attaching screenshots) whether the new Meta policy would affect automations via reels and direct. We were informed that ManyChat is officially approved by Instagram and that we would not face a block unless we used offensive language or other violations of Meta's policies in our broadcasts.However, this week we sent out a broadcast via Instagram and received a 3-day block. As a result, we are unable to communicate with our audience, and our business account is at risk of being blocked. Now, with this block in place, our account is under even higher risk, and we could be blocked again.If broadcasts are not allowed under the new rules, why is this feature still available in ManyChat if it doesn’t comply with the new requirements? And why weren't we warned that broadcasts are now prohibited?We could have lost our main business account and sales source.In this regard, we request compensation for the block (a disc

431
Victor
Manychat Team Member
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
How to stop new rows while adding information to spreadsheet?

 Howdy, y’all. Can anyone help me figure out how to stop this from happening? I am trying to get a single user’s information to be collected in a single row. I’ve tried both Insert Row and Update Row, and all of my Fields are named appropriately (I believe). Can anyone show me a simple walkthrough? I’m new to using ManyChat, and I likely need to have my hand held through this. Additionally, any idea why the “Worker Experience” column will never show any input data? Perhaps this is a symptom of the same issue affecting this creation of a new row for each user input; but again, I am not sure. Thank you in advance! Isaac

394
Fabio Gaulke
leonelqf
leonelqf
asked in General Q&A
API - Error - Asks for captch

Hello. Any of the endpoints below return 403 error:/fb/subscriber/findByCustomField/fb/subscriber/findBySystemField/fb/subscriber/createSubscriber The return is a html page with a Captcha. Sample of the response: “<html lang="en"><head>    <meta charset="utf-8">    <meta name="viewport" content="width=device-width, initial-scale=1">    <title>Human Verification</title>    <style>        body {            font-family: "Arial";        }    </style>    <script type="text/javascript">    window.awsWafCookieDomainList = [];    window.gokuProps = {"key":"AQIDAHjcYu/GjX+QlghicBgQ/7bFaQZ+m5FKCMDnO+vTbNg96AFfqSgJTWxN+KGd+eCHYLYqAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQM3YsS9RmnaMKW6Q0oAgEQgDv+apxtrNZ9eXG56FgMJ9mmhF3d5Mw/C8qNuiqwlUObpigb+HrIMUMXnzFq979M48LVC7ffAknyhQK7dQ==",          "iv":"CgAFhRplagAAAACk",          "context":"W0HXPFYhiwTGbI+qDPgENmK3Fin7ueMNgKIF5DXYTtPeEx6DWk4VeOC/PaNc+rh9xsKHy2OOe/vspxkLCndi7N

10
leonelqf
ElizabethHughes1981
ElizabethHughes1981Up-and-Comer
posted in General Q&A
Instagram story polls - different replies for different poll votes

Is it possible to set up ManyChat to send a DM based on someone's vote in an Instagram story poll, rather than using a keyword comment? I'd like to have specific replies tailored to each poll choice, so if there are three options, I’d like to set up three different responses depending on the selected option. Has anyone tried this or have any tips?

2594
Fabio Gaulke
devmanychat
devmanychat
asked in General Q&A
user id in automation

Hello,I need to get user.id, but I don't have options for selection in my automation. I need for an automation that process with visitor id.

181
Gustavo Boregio
TepatWork
TepatWorkUp-and-Comer
asked in General Q&A
How can I export sheet data to chat?

Howdy friends, I’ve encountered a roadblock I’m getting pretty stuck on, and would love your help. My goal is to create a chat where job seekers and employers can create profiles, and then see profiles of the other. (e.g a worker sets up a profile, and then can view profiles that have been set up by employers). So far I am able to populate a spreadsheet with user data, and can call some of that data when requested. However I haven’t been able to create a message with multiple users. To better explain it with an example, below I have some screenshots. What I want to do in this example is send an employer a message that shows all the workers which have submitted a profile. (In my first screenshot) you can see my message setup, (in the second screenshot) you can see the example data I’m trying to extract in from the spreadsheet, and (in the third screenshot) you can see what the message result looks like. Note that in the message that gets sent, the name, experience, location, availabilit

202
Samantha Wong
mitmit_g
mitmit_g
asked in General Q&A
Permission Denied Error When Creating Subscribers via Zapier

Hi everyone,I'm trying to set up an automation where users download a free guide from my Wix website. Once they submit the form, I want to send them the guide via email and initiate a WhatsApp message sequence in ManyChat.I'm using Zapier to connect Wix Forms → Formatter (to split name) → ManyChat (Create Subscriber). However, I'm getting the following error in Zapier:"Failed to create a subscriber in ManyChat. Error from halted execution: Permission denied to import phone, email. Please contact support to enable this feature."I have already submitted a ticket to support, but has anyone encountered this issue before? Do I need to enable a specific setting in ManyChat, or is there an approval process for importing phone numbers and emails?Any help or insights would be greatly appreciated!Thanks in advance! 

301
rogerioaraujo
Deanna
Deanna
posted in General Q&A
error message what dies it mean?

Anybody knows what this means and how can I fix it? ""Thanks for your message nameUnfortunately I'm only able to understand messages when they're formatted properly. Please make sure to enter your messages without any line breaks. 😊"

111
Gustavo Boregio
Akbay
Akbay
asked in General Q&A
Custom User Field Displays as {{cuf_12345678}} in List Buttons

Hi everyone,I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:I successfully assign a value to a custom user field using the API. When I print the field inside a text message, it displays correctly.However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?Thanks in advance!  

171
Gustavo Boregio
phamhuuha
phamhuuha
asked in General Q&A
Suggest Facebook fanpages that use Manychat AI to see this AI features in action

Please give me some Facebook fanpages that have chatbot powered by Manychat AI, ideally in Education sector with the aim to collect leads interested in taking a course and the language used in chat is either Vietnamese or English. I’ve read the introduction of Manychat AI and would like to know how it unfolds in real life example. I will act as a customer of such fan pages and have a chat with it.If you know or do create such fan pages using Manychat AI, I would love to hear your experience on using Manychat AI. For example, is it better to use a whole AI chatbot of another provider (that is powered by either ChatGPT or Gemini or else and get trained on product knowledge to chat like as close to a human as possible) or to utilize Manychat AI to build scripted flow?

181
Samantha Wong
Tyler Hedland
Tyler Hedland
asked in General Q&A
Performance Goal = Sales Purchases through messaging - Help 😣

I have like 20+ Facebook ad accounts, and in about half of them I can use the event goal sales purchase message. Does anyone know how to get this enabled across all my accounts?Would be great if anyone has any insight into this.

50
Tyler Hedland
K
KIA MotorsUp-and-Comer
posted in General Q&A
Need help: Account is at Risk

Dear Team,A few days ago, I created a flow where I mistakenly added a user input block with an empty question. I was simply testing something, but while testing, I received a message in the logbook (screenshot attached).The next day, I received a notification from Metastating that my account is at risk of being banned.Could you please advise me on how to resolve this issue?Thank you for your assistance.Best regards,

100
K
avin202025
avin202025
asked in General Q&A
Post information

Hi, Thank you for your Instagram auto reply solution. i want how to get the post information when users send comment on this?

70
avin202025
igpartyflyers
igpartyflyersUp-and-Comer
posted in General Q&A
Action 1: Please set up Manychat fields

"Hello Community,I’m new to ManyChat and could use some guidance on setting up a flow. I’ve integrated Google Sheets, and it appears to be set up correctly, but I keep receiving an error message: 'Action 1 – Please set up ManyChat fields.'Could someone point me in the right direction to resolve this? I’d really appreciate any insights.Thank you!.

213
Gustavo Boregio
Amwag Store
Amwag StoreUp-and-Comer
posted in General Q&A
Instagram auto reply message not found

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

355
Amwag Store
Pokijanet
Pokijanet
asked in General Q&A
can your instagram get restricted if automation is high traffic?

Hi!This is my first time using ManyChat. I have automated DM set up for one post that is going viral.  Instagram has restricted my commenting within a day, and I’m suspecting it’s because I set up automated public reply to each comment, so I turned that feature off. It’s been a day, but commenting feature hasn’t restored. Do you think there’s another reason for restricted activity?

180
Pokijanet
Luke_Sz
Luke_SzUp-and-Comer
asked in General Q&A
DON'T send follow up message if user replies

I’m using ManyChat to automate a follow up when someone clicks one of my Instagram ads.This is working fine.However, I want it to send them a second chaser message ONLY if they don't respond to the initial message: if they do respond, they should not receive a second chaser message, as I will be taking the conversation myself.Is this possible? This surely must be a common use case but  I can’t find anything about it anywhere. 

323
Gustavo Boregio
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