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General Q&A

Any questions you have about using Manychat.

  • 3,037 Topics
  • 6,043 Replies
3038 Topics
oneforall
oneforallUp-and-Comer
asked in General Q&A
Impossible to send an automatic message with any DM

Hello, i’m trying to send an automatic message everytime i receive a DM on my IG profile but it seems there’s no option such this.I can only select the trigger “send message” and then select a keyword that activate the trigger…?? How is possible? Thank you. 

397
rodrigo_silvano
raymondd
raymonddUp-and-Comer
asked in General Q&A
Users still sending messages even though I have keyboard input off

I turned off keyboard input, but users are still sending me messages.Why isn’t user input off working correctly?  PS - I can’t seem to find an email or contact page for support, so I’m posting it here...

193
Fabio Gaulke
Jonathan.Dias17
Jonathan.Dias17Up-and-Comer
asked in General Q&A
Como faz pra autorizar e salvar o first name em editar coleta de dados?

 

142
Jonathan.Dias17
arjahendrikx
arjahendrikx
asked in General Q&A
How does ManyChat work when collecting emails?

How does ManyChat work when collecting emails? We would love to set up a funnel where “you put your best email” and our freebee will be sent straight to their email. Instead of sending them a link to sign up to our Freebee, they will automatically be opted in. Is this possible? Can this work with our platform Groove CM?

82914
vanessacasmen
Gigameubelmarketing
GigameubelmarketingUp-and-Comer
asked in General Q&A
Story mention trigger not showing up?

Hi so mu story mention trigger is not showing up? I did try it out a couple weeks ago but I don’t see it anymore is it not possible any more or how to fix this?

182
Gigameubelmarketing
humilis
humilisUp-and-Comer
asked in General Q&A
Replace "bot" in subtitle on Telegram

On the page of my bot on Telegram it shows nicely the Title and a profile pic, but it also shows the word "bot” below the title.Elsewhere - like on Manychat and Botfather - I see the number of subscribers.How to replace the "bot” by number of subscribers?

190
humilis
CosmeticTattooClinic
CosmeticTattooClinicUp-and-Comer
posted in General Q&A
I"m trying to get started adding my channel and i keep going round in a loop. how do i get setup support?

I would like setup support, I am tech novice and I am finding it complicated to setup 

6111
rodrigo_silvano
pynchon
pynchonUp-and-Comer
asked in General Q&A
Do you usually delete a contact or do you unsubscribe them?

Hello! From what I understand, both deleting and unsubcribing a contact have a similar effect: once done, they’re no longer an active contact and you don’t have to pay for their presence in your base. However, when you delete a contact you lose them permanently, while when you unscribe them you still have their infos, but you can no longer send them messages.Which of the two options do you use the most? Which one usually works best for your strategy? Or are differences too irrelevant?Thanks.

521
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
Chatgpt ai step

Hi please see image below which is my chatgpt prompt when I replied yes the ai replied “Got it let me know how I can assist you :)” I then replied yes again and didn’t get a message back. where am I going wrong please 

516
rodrigo_silvano
humilis
humilisUp-and-Comer
asked in General Q&A
How to manualy start an automation?

Next to automated messages there's live chatting on my Telegram page. Part of this is that I want to offer one of my products that my contact can pay for. How can I do that?

191
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
API post / Save as field the assigned support agent that is assigned to them.

Hi!I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?

151
Gustavo Boregio
bentodman93
bentodman93Up-and-Comer
asked in General Q&A
Live chat Group Automation

Hi! I need to be able to automate who is currently able to support people. How can i do this? Is there an API call that will let me do the same as tick and untick these boxes? 

121
Gustavo Boregio
juan.sympol
juan.sympol
asked in General Q&A
AI Step is messing up when saving the custom fields

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

741
glevchuk
Manychat Team Member
Ammy
Ammy
asked in General Q&A
AI Instagram Chatbot Setup does not show clickable buttons

Hi,I’m encountering an issue with the AI setup not functioning as expected. I’m using it to identify keywords or categories in Instagram DMs, enabling automation to send a tracked URL to the product or category landing page. This helps attribute more sales to Social through Manychat.However, the results are inconsistent. Sometimes, the system correctly displays clickable buttons (our preferred format), but other times it shows messages like this:✨ [Hidratantes Faciales] (link)✨ [Tratamiento] (link)✨ [Contornos de ojos] (link)✨ [Tratamiento antimanchas para la piel] (link)✨ [Mascarilla de piel] (link)✨ [Limpiadores y tónicos] (link)✨ [Bálsamos y tratamientos de labios] (link) I’ve tried modifying the AI’s "Context" to enforce the following preferences, but without success. I indicated these:Always display clickable buttons instead of links. Avoid using brackets [ ] in keywords. Prevent links from appearing in the message body.Does anyone know how to resolve this and ensure consistent bu

180
Ammy
Waynem13
Waynem13Chat Surfer
asked in General Q&A
Issues with Instagram Ads Trigger

Hello, I’ve set up an Instagram automation using the Instagram Ads Trigger, and created a campaign through Meta following this tutorial:  The campaign shows a lot of engagement, and my Instagram inbox shows that some users have been served the first message in the flow, after which they tapped the Quick Reply button, but no further messages were sent to them from the flow.   My Manychat inbox shows none of these conversations, which seems strange to me, as I can clearly see the conversation in Instagram. I’ve double checked all the settings, and the preview within Manychat works perfectly. I’ve spent over $200 on this campaign, but can’t show my client any results, which is concerning.  Any suggestions as to why this isn’t working? TIA,Wayne

200
Waynem13
felipestoker
felipestokerUp-and-Comer
asked in General Q&A
ManyChat API Inconsistency: Contact Exists but Not Found

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []}   This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.Questions:Has anyone faced a similar issue? Is there any known difference in how imported contacts are handled versus natively created ones? Is there an alternative metho

926
MiriamBmby
R
rodrigo Roque Lima
posted in General Q&A
mensagens em massa utilitario

Olá, não estou conseguindo mais mandar mensagens em massa para informar aos clientes sobre serviços e eventos aos clientes, não aceita mais nenhuma mensagem, sempre esta recusando preciso de ajuda para consegui escrever a mensagem não esta mais aprovando utilitário mesmo seguindo todas as orientações descritas para seguir, so envia as mensagens se for marketing,mesmo as mensagens que foram enviadas o ano passado agora está recusando, não estou conseguindo utilizar os serviço , e não quero cancelar

141
Fabio Gaulke
BrianCur
BrianCur
asked in General Q&A
How to automate messenger for sending reminders for an upcoming event?

How to automate messenger allow registering for an upcoming live event, sending out reminders etc, is this possible?

171
Fabio Gaulke
likwid24
likwid24
asked in General Q&A
Bulk Facebook Messenger Messages

Hi I was looking to see if I can send bulk facebook messenger messages. I have thousands of leads on facebook messenger and have a new offer to send to them. I am currently doing them manually and it is extremely time consuming. Can I do this with manychat?  Thank you 

161
Fabio Gaulke
productivemum
productivemum
asked in General Q&A
Instagram - multiple accounts

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

11025
Fabio Gaulke
ben ai
ben aiUp-and-Comer
asked in General Q&A
Triggering bot after human message

Looking to trigger a bot based off a user voting in a poll, unfortunately manychat doesnt have this yet so I am employing someone to message everyone who votes in the poll. I want my chatbot to begin messaging the user after the user responds to the message my employee sends. What is the best way for me to do this?Do I setup a trigger for a specific word and make the user reply quoting a certain word or is there a better way that I haven’t thought of. 

567
Gustavo Boregio
ben ai
ben aiUp-and-Comer
asked in General Q&A
next step on action not showing

Where am I going wrong to not have the next step on action for a chatgpt request? Second pic is from guide it has next step mine doesnt  

162
rodrigo_silvano
MandyD
MandyD
asked in General Q&A
How to embed clickable links

I understand you can only add one link in the automated dms. I always have multiple links I need to send. I tried to put them in the text reply and they are not clickable, forcing my followers to have to copy and paste, which is not ideal. How do I connect multiple links that are clickable? 

881
rodrigo_silvano
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
new terms of policy

Hello, I use automation to send lead magnets to users who comment on my posts. With Instagram's rules updated on January 1, 2025, I wanted to clarify whether this practice complies with the new community standards. My automation is set up through an approved service and in some videos it contains a call to subscribe - usually the lister says: subscribe to learn more about the Italian language. But these reels were published before January 1. But these reels have automation - we send useful materials. So we are breaking the rules if the reel is published before January 1, but a person leaves a comment now? And in the future, we should not say the phrase "subscribe" in reels at all? All our posts do not contain calls for likes or other actions, except for leaving a comment with a certain word to receive the material. example of our reel https://www.instagram.com/reel/DDxB4dcAXw9/?igsh=MTZ4cTNuaXltYmxqNg==  Please confirm that this practice is acceptable or provide recommendations for adj

231
rodrigo_silvano
F Jennifer
F Jennifer
asked in General Q&A
New Facebook Account

Please I need help. My Instagram automation stopped working, I have done everything recommended on the website all to no avail. Then I read somewhere to contact support if you changed Account, I did. But I have not been able to get help. Please what else can I do? I have sent email too. Thank you.

70
F Jennifer
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