General Q&A

Please help me, my auto-reply is not working.

Hi there, a few days ago I set up an automation for a link to be sent when someone comments the word ‘yes.’ I now want to send all those people follow up messages but I can’t for the life of me figure out how to do it. Can you please advise me? Thank you!

I can't receive pdf from my whatsapp bot, is it possible in many chats ?

I am building my Manychat bot with a lot of effort. People communicate via WhatsApp and I connect it to Google Sheet to collect the data. As soon as they communicate, I do the first insertion of the data. Then during the flow I update it 3 times. There are no more than 15 columns.Manychat says on its website that up to 150 requests can be made to the Google Sheet API per minute. I'm pretty sure I don't get over that. However, the messages from my bot to the user stop. In the "LOGS" part I found 3 warnings from Google Sheet that I had exceeded the limit. But that was yesterday. I did not find any more error messages, however the same thing keeps happening, when inserting or updating the data the bot stops for about 3 to 8 minutes, and then resumes. If I take out the insert data action in Google Sheets, my flow works normally, so the problem is due to that. This is the error, and it was the 9 that appeared. Then on 10 and 11 I don't get any errors, however the bot stops when inserting in

Hi,can i send a location link using WhatApp Automation ?

Hello, I am a newbie to Many Chat. My Meta Business account is verified and running. My business whatsapp the same. In my meta business portfolio my whatsapp is showing as a connected asset but when I go to whatsapp settings on Many chat, add own phone number, the search returns blank and does not show the connected, verified whatsapp business account? 

Hi! Sometimes people comment on my post before the automation is set up and then they don’t get the links to their DMs. What is the best way to remedy this? I have not been able to figure out a way to preset an automation if the post is not already live on Instagram. Not even sure if this is possible. Thanks for your time and help!

Hi all! I have an issue in the automation on Instagram. Have connected the specific link https://buycoffee.to/yogga.pl however when the client receives this message, and click on the link, they receive the attached error. can you please advise why is this happening ? How can I change it to make it work?  I would really appreciate your help.  thank you,niko 

Hi,My ManyChat automation stopped and I decided to delete and restart it. Is there anyway to retrigger previous comments?

hi! maybe somebody could help me here. im getting a couple of complaints already. i created an automation sequence for instagram message which offers 3 buttons. the buttons work but not all the time. i have received about 10 messages telling me the buttons dont work. any idea why?when i tried on my mobile it worked but not on my laptop. 

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list? Hi everyone! 👋 I’m setting up a flow in ManyChat to collect user consent for joining my Messenger broadcast list. I want to include an image to make the message.What’s the ideal image size kind of message to ensure it displays well?It is here the “upload image” i am asking about  

 When a customer leaves a comment containing a characteristic keyword on a post, how is a DM sent to the customer? Is it the customer's email or a reply to a comment on the post?

I am interesting about this message “Note the automation will not work if you boost this Post or Reel.”I am using free plan, if i’ll buy PRO, will automation work with boost this Post or Reel?Help, please! Thanks.

All comments or reactions on my posts or stories are triggering the flow.Guys, I'm having a very unusual problem with my account that has never happened before. I programmed the funnels as usual, with word triggers, etc.However, it seems that a bug has started, and any comment or reaction on my stories is triggering the flow that I uploaded. I've already checked the triggers, and they're correct. I've already updated the permissions and it didn't work...My hair is already gray and I don't know what to do anymore. Can anyone help?

Dear community, I need help - I created a quiz to help my audience determine the next step in their career. The quiz progresses diferently depending on what they answer, so it’s not based on points. At the end of each route I need to know what’s their profile, to set an email sequence to this user. So I need to have, in the spreadsheet, their name (what they answer their name is, not the insta handle), email, and the profile result. I’ve tried to do that by creating tags to each profile, but I am not sure i am using it right, because the spreadsheet doesn’t get updated with the tags created. Here is the automation - https://app.manychat.com/flowPlayerPage?share_hash=745603_327bec78a9d295e05bd6f2424d36d6c53aa7739dAny help is very much appreciated, I am losing my mind haha

Hi everyone!  I'm a spray paint artist from Taiwan, and I showcase my artwork on Instagram and my personal e-commerce website.I have a few questions about using ManyChat AI:Can ManyChat AI send images of my artwork to customers during conversations? For example, if a customer asks about a specific theme or painting, is there a way to make the AI send them the relevant picture? I'm currently using a manually designed conversation flow in ManyChat. Is it possible to combine my custom flow with ManyChat's AI chatbot at the same time? Are there any video tutorials or guides you’d recommend for setting up ManyChat AI effectively?Thanks in advance for your help! 🙏✨  

Any idea why this FB page that I am the admin of is grayed out?

I have a marketing agency and would like to resell Manychat’s services to my customers. How can I go about doing this in becoming a partner and is it even allowed in the first place? 

My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB.  I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad.  Please spell it out for me like I’m -9. Thanks!

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?   

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer. 

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!