General Q&A

I am reading through the pricing at https://manychat.com/pricing . but let say we chose the Business plan which come with 7500 active contracts. so i have these questions:- what does active contract exactly means? whole chat? or per message, so a chat can consume let say 10 active contracts? can we specify to stop replying if we exceed the limit? or to say if we go beyond 7500 active contract, to only answer questions up to extra 50 USD??thanks

Is there a way to detect the language from the user first message, any provide further questions in the desired language? or i will need to explicitly ask the user about his/her language regardless of their first message language?For example, if the user say “Hi” , i can reply in engligh, if they say “Salut” i will reply in french without explicitly asking them about their language. is such a language detection possible? Thanks 

Hi everyone,I’m dealing with a critical issue and I’m honestly quite frustrated at this point.I’ve lost access to the Facebook account I originally used to log into ManyChat, which means I can no longer access my ManyChat account or manage my automations connected to my Instagram I’ve already tried reaching out to support multiple times, but I haven’t received any response from a real person, and I feel completely stuck.This is directly affecting my business, as I rely on ManyChat for automated messaging and customer communication, and right now I have no way to manage it.What I need:Help recovering access to my ManyChat account, OR Transfer ownership to a new accountHas anyone here been in a similar situation?Is there any way to escalate this or get in touch with actual support?I would really appreciate any help or guidance.Thank you

Can someone please help me to get my free month added?the link didn’t work even though the initial click screen said I would get a month free 

I want to build a manychat and publish it to whatsapp, then i want to publish this as a clickable link inside our web site, so if a user access the website from their mobile device and click on the chatbot image , what will happen ? will it open inside whats-app application automatically ? and what will happen if they click on it from their PC then they should be login to whatsapp inside their PC , as well? 

Hi All, I am new to ManyChat and i have those questions:-1) Can i connect manychat to our public web site to answer questions? if the answer is Yes, then which platform it depend on chatgpt? copilot? or its own? 2) is it supported to first ask a question in English & French, and based on the selection to ask the user the other questions in their preferred languages?Regards 

I am sunscripes with tis. What if my followers go above 40K followers, Do i need to charge extra?  

Hi,We're using ManyChat API  to automate workbook delivery for our training program.What we do:Call POST /fb/subscriber/createSubscriber with whatsapp_phone to create a contact If subscriber already exists, we get error: "This WhatsApp ID already exists: <phone>" We then need the subscriber_id to set a custom field and add a tagThe problem: When a subscriber already exists, we try to find them using:GET /fb/subscriber/findByCustomField?field_id=14436572&field_value=<phone> — returns {"status":"success","data":[]} GET /fb/subscriber/findBySystemField?phone=<phone> — also returns empty dataBoth return HTTP 200 with empty arrays, even though the subscriber exists and the custom field wa_number (id: 14436572, type: Text) contains the exact value we're searching for. We've verified this in the ManyChat UI.These are WhatsApp-only subscribers (created through WhatsApp channel, not Messenger).Our questions:Is findByCustomField expected to work for WhatsApp-only subscriber

apparently i have to qualify in order to be able to use this feature so what are the qualifications?

**Goal:**I connected ManyChat with ChatGPT (GPT-4.1) using the native ChatGPT Actions integration to automate customer responses for a fitness center (Golem Club) via Facebook Messenger. The bot should answer questions about pricing, memberships, locations, rules, and promotions.---**Architecture I built:**- **Bot Fields** — knowledge base split by topic: `faq_prices`, `faq_membership`, `faq_rules`, `Locations`, `Operators`, `promotion`, `support`, `age`- **User Fields** — `user_question` (customer's question), `gpt_answer` (GPT's response), `need_human` (flag for live agent handover)- **Flow** — Default Reply trigger → welcome message → waiting for customer input → ChatGPT Actions → send response back to customer---**Problem I'm facing:**After the welcome message "Good day" the bot immediately sends a second message showing `{{cuf_14504907}}` instead of waiting for the customer to type their question.And after sending message I got {{cuf_14505348}}It seems the Data Collection block is

Hey everyone, I have a Pro account and my Instagram comment trigger has completely stopped working. When someone comments on a post, no DM is sent at all.Here's what I've already tried:- Reconnected Instagram from scratch (deleted and reconnected)- Updated Instagram permissions multiple times- Recreated the automation from zeroStill nothing works. Has anyone experienced this? Could it be a Meta webhook issue on specific accounts?Any help appreciated!

Hola Manychat tienen actualizaciones para automatizar los comentarios de tiktok como lo hacen con instagram?

Hey,I have deleted all my contacts and im trying to re import them. Systems show 0 subscribers but after importing it says 406 contacts ignored as if they still exists. There was no change in the contacts’ details, i just removed some of them.

Hello ManyChat Team,I’m currently considering using ManyChat for our Instagram shop automation and would like to ask whether the following workflow is supported and safe to operate within Instagram/Meta policy.Our planned automation flow is: A user leaves a specific keyword comment on an Instagram post An automatic DM is sent to that user The system checks whether the user follows our Instagram account If they are following, a coupon code or private link is sent automatically If they are not following yet, a follow prompt is sent first We estimate approximately 200–300 automated DM sends per day depending on campaign performance.Could you please advise on the following: Is this workflow fully supported through ManyChat’s official Instagram integration? Is follower-status checking available within automation flows? Is sending around 200–300 automated DMs per day considered safe / normal usage? Are there any Instagram messaging limits, risks, or best practices we should be

Hey!My Instagram account (wolfharry1021) was suspended a long time ago.I later created a new account called wolfharrynus.Could you help me cancel this order and the payment?I’d also like to transfer everything to this new account.Sincerely,Harry

Hi there! For about 6 months already I’m seeing low delivery rate for Messenger messages ranging from 7% to 56% on numerous accounts. There are no links included in the copy, no highly-promotional content, etc. Has anyone find a solution for this?

I'm having a problem getting my Facebook and ManyChat to work together. When someone goes to my auto DM and types in the keyword word, I get a notification on my phone that they did it, but they don't get the link to my registration page in their comment section like it's set up to do. Does anybody have any idea as to how I can fix that? 

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!

I have my Meta Business account connected with ManyChat and it was running fine up to now. Then I received an email from Meta saying my Meta Bussiness account got restricted because “It looks like this account was created or used with an automation that doesn’t follow our rules.This goes against our Advertising Standards on Account Integrity.”I’m requesting Meta to lift up the restriction, but is there anything should I can do in the future to avoid my account getting restricted again? 

Bonjour je n’arrive pas à connecter  le bon compte Instagram celui qui c’est connecté n’est pas le bon et je sais pas comment faire 

Anyone else feels like the AI Steps in ManyChat are pretty much useless?I’ve been testing them with Arabic, and they make tons of mistakes — sometimes no response at all, sometimes completely wrong answers, even with well-crafted prompts.Has anyone actually managed to get good results with them?Especially for non-English languages?Curious to hear real experiences before I give up on it 😅

The automation seems to be functioning correctly in the business suite, yet not all conversations are appearing in the live chat panel, even when the 'all conversations' tab is selected. Is anyone else experiencing this issue?

Não é possível enviar modelos de mensagens do WhatsApp e concreto, pois a linha de crédito.PRECISO DE AJUDA

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

Hello everyone,I have an automation in ManyChat that is supposed to reply to Instagram DMs.However, I’ve noticed an issue with line breaks (\n):When I send a DM that contains a line break, the automation does not trigger. When I send a message without a line break, the automation works as expected.Additionally, I am using n8n for the response:If the message received by ManyChat does not contain a line break, everything works and a reply is sent correctly. If the response from n8n contains a line break, the message is not sent in the DMs.Does anyone have an idea how to fix this issue?Best regards,Marko