General Q&A

My ig comment auto reply was working great on all my posts but suddenly stopped working. My DM automations are still working fine but comments have stopped and ive put in a ticket and refreshed all settings with their instructions and still nothing. Anyone care to help? Link to automation:https://manychat.com/flowPlayerPage?share_hash=765710_99b501be485bd20561be2b3b913e97192919d660

Hi everyone,I'm experiencing some issues with an automation I've set up in ManyChat, and I'm hoping for some guidance.Here's the scenario: I've created an automation that sends a message when someone comments a specific keyword. If the user clicks on a "quick reply," they are directed to another automation. However, I've noticed that the "quick reply" option doesn't show up for some users. To address this, I've set up a "Follow up if contact hasn’t engaged" action to wait for 10 seconds before following up. Unfortunately, this only works sporadically.Additionally, I've enabled the "retry if reply isn't a quick reply" option twice. But if the user sends another message instead of clicking the quick reply, this option also doesn't work as intended.Here are the specific issues I'm facing:The "quick reply" button not showing up for some users. The follow-up action only working intermittently. The retry option not functioning correctly when a user sends a message instead of using the quick

Manychat allows me to change my automation flow basis on this condition (Whether the user is a follower or not). Recently while speaking to a fellow Instagram business owner, I got to know there is no official Instagram API to check if the user is a follower of your channel or not and there is a high chance Manychat is scraping our IG account to check for follower status. With this question, I want to clearly ask if Manychat is scraping our account to check for follower status? If not, pls provide with Instagram official documentation through which this is made possible on Manychat.  Nothing can be more harmful to me other than getting my IG blocked, hence this is imp for me to 

Hello!I posted a real video using the new "test" feature, which allows you to show your real video only to non-followers. If the performance is good enough, we can then publish it to our profile and make it visible to our community.​​​​​​​Do Manychat automations with a comment and sending a private message work with this new feature? ThanksManon

 I’m trying to send a message through WhatsApp — the account is connected, and everything looks fine in the Meta panel.I was using it normally about 30 minutes ago, but when I tried to reply to a customer just now, this error started appearing.I’ve already updated the permissions in the panel, restarted everything, and tried every possible fix, but the error still persists.  Estou tentando enviar mensagem pelo whatsapp, a conta está conectada, whatsapp tudo ok no painel do metaestava usando a 30 minutos atrás normalmente, fui responder um cliente agora começou esse erro.Já atualizei as permissões no painel, reiniciei, fiz tudo o possível e o erro continua.

None of my Comment automations are working on any of my accounts. DM automations are fine, only comment automations aren’t working… Is ManyChat aware of a problem?

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

Hi fellows, I have found that the Next Step after AI Step never gets fired. I have read the documentation about it but it doesnt explain about the next step after AI Step. In my case, People are engaging and chatting with AI perfectly fine but at the end of each message from AI, the person should get a link or button to continue to next step or start another automation. I have tried asking the AI Step in GOAL and in CONTEXT to continue to next step but it does not. I have even tried asking the AI Step to do this by adding a separate task and it did not work. Check attached screenshots. Is there any workaround to this? Note that I have also tried asking AI Step to send a button to the reader; on clicking this button, the reader should get redirected to my Automation but the AI Step generated a button that redirected to a phone number 000000000 and tried to start a new chat. Which also does not help.  

"Your Instagram account is ineligible for using Instagram Business Messaging API."}Im sooo MADDD! I had my account (instagram) connect with manychat for STORIES AUTOMATIONS (contest stories, receive a message dm!)AFTER I CHANGED MY PASSWORD IT DISCONNECTED!!!AND NOW EVERYTIME I TRY TO CONNECT IT KEEP SHOWING ME THIS MESSAGE <--- have anyone passed through the same thing?PLEASE HELPPPPP!

After user input their phone on instagramWhile collecting data , Automation send next question twice .ı don't understand unsupported message type

Hallo everyone I need help, i just have one account in manychat, but i have double invoices. every month my billing is double of 15$ and 15$, I have no reach limit contact 

Hi I want to setup an automation for people who are sharing me my own reel or post, I want to send them a message once they have sent me my own reel or post.HOW TO DO THAT?

My automation, which has been running fine for weeks, has just sent people a message (facebook only) suggesting they have been subscribed. This isn’t even my message and have no clue where it has come from.I checked the automation messaging and have attached it. It should send them a free guide. How do i stop this if it isn’t even my message / wording?^^^ This is not my message???^^^ it should have sent this. This automation is fine on Instagram but this was the first time it had been requested on Facebook

Hello,I’m using ManyChat with my Facebook Ads (CTA “Send Message”). Until recently, everything worked fine: when someone clicked the ad’s CTA, my Messenger flow started automatically.But now, it doesn’t work anymore: The “User clicks a Facebook Ad” trigger is properly configured. The flow is set to Live. In Ads Manager, I selected Partner App = ManyChat and the correct message flow. I even tried creating a new flow and reconnecting ManyChat to my page, but no success. Has anyone faced this issue before? Is there a specific step needed to make sure ManyChat takes over after the ad click?Thanks a lot for your help 🙏

Hello Chat!I have 1 main account for Instagram with 8 other account pages under it. One of those account pages is currently connected to manychat for posts, reels, and DMs. How do I connect a different automation to another one of those profiles? Thanks in advance! Happy Friday!

Hi everyone,I’d like to check if others here are experiencing the same issue with Messenger Lists.In my case (and for some others I’ve spoken with), when a subscriber clicks the “Notify Me” / “Updates erhalten” button inside a Messenger List flow, the flow doesn’t continue afterwards. It just gets stuck.We stopped using OTNs a long time ago because of similar problems, and since then we’ve switched entirely to Messenger Lists. But now this exact problem is happening there too.ManyChat Support mentioned OTNs in their reply, but I’ve clarified that this issue is specifically with Messenger Lists. They said they will escalate, but before we push further, I’d like to know:👉 Are you also seeing this happen with your Messenger List setups?👉 Or is it working normally on your end?If more of us can confirm the same issue, it will help show the scope of the bug and hopefully speed up Meta’s investigation.Thanks in advance for sharing your experiences!Best,Thomas

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

Since the Meta team has decided to pause allowlisting for Instagram Broadcast and the beta is closed. Are there any alternative automations styles for broadcasting in Instagram or atleast informing mass followers? 

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber?   Thanks!

Greetings,I’m new to manychat & i’ve been thrilled with my first automation! The thing is unfortunately  i can’t interpret the numbers. Actual number of trigger (Comments) on my Instagram is way higher than number of contacts and in the contact list there is visitor and subscribed, what is the difference between them? did he subscribe to my IG Account (became a follower?) or he simply clicked the link i sent using manychat?Is the term “Active contact” Represent number of contacts receive my message? The Automation is simple, reply to each comment with a message that include a  certain link. Thanks in advance.

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do 

Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this:  Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is:  How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post they comment on I want to send them a link t

HiWe have approved our WhatsApp line  Meta Business and use it via ManyChat Messages cannot be sent to this number from Turkey. When a message is sent from Turkey, we receive a message like this. Could you please inform usabout what the issue might be related to?Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّرتسليمرسالتك.لايمكنلهذاالنشاطالتجاريالدردشةمعأرقامهواتفتحملرمزبلدك.پیامشمانمی‌تواندرساندهشود.اینکسب‌وکارنمی‌تواندباشمارهتلفن‌هاییکهدارایکدکشورشماهستند،گفتگوکند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numaralarıyla sohbet edemiyor. 

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.