Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,980 Topics
  • 8,434 Replies
3981 Topics
Alquien Cercano
Alquien CercanoUp-and-Comer
posted in General Q&A
Message is failed to send, please contact Manychat Support

“Message is failed to send, please contact Manychat Support” I get this message when using the live chat for instagram. Whatsapp works though. None of my IG automations work, not even the menu.

48811
Vicor Garza
gmazetto
gmazettoChat Surfer
asked in General Q&A
Is it possible to change the account profile picture?

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!  

2465
rogerioaraujo
Slaven
Slaven
asked in General Q&A
Manychat | Send external request from "Next step" and linking the action to Send Message

Hi,I have a question about “Next step” and “Action on reply”.I have set up that after the user replies from the chat the response is saved in a field and send to OpenAI API with “Action on reply” → Action “External request”. After OpenAI API gives response its saved in a field and sent as a message to the user.Sometimes this doesnt work and when the user answers, OpenAI API responds correctly and then the user sends another message, then the reply from OpenAI is the same because all responses are saved in to the same field for OpenAI API responses. The problem is the timing of the requests, maybe a timeout from someones side.Will the problem be fixed if the Action External Request is set after “Next Setp” and then after action there is “Send Message”? “Action on reply” → Action “External request” → “Send Message” “Next Step” → Action “External request” → “Send Message”Will this stop the repeating of Bot sending the same message from the previous OpenAI request?

241
rogerioaraujo
Just Dashes
Just DashesUp-and-Comer
asked in General Q&A
My manychat automation does not work

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

221
rogerioaraujo
casperc1
casperc1
asked in General Q&A
Can you set up an automation ONLY if someone sends their first ever message to you?

Looking to set up an ai automation to chat with people who send their first ever message to my account. Because currently it jumps into existing automations and interrupts them. Is there a way to do this?

132
rogerioaraujo
Candela
CandelaUp-and-Comer
asked in General Q&A
Follow up if the user does not answer

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

453
rogerioaraujo
dr.mitchisrael
dr.mitchisraelUp-and-Comer
asked in General Q&A
Instagram Comment Automation not working on Pro account

I have used Manychat for years now with no issues but I recently set up a new automation and it isn’t working. Here’s what I’ve tried so far:Go through Manychat troubleshooting blog Remove facebook account and reconnect Remove Manychat business integration in personal facebook account and reconnect Refresh Permissions 100xNow I’ve getting this message when I try to refresh permissions. Please advise! 

301
dr.mitchisrael
pixellinknz
pixellinknz
posted in General Q&A
Error Message: You have insufficient rights to reload the account

Hi there, I need your help.I connected ManyChat with Instagram and set it up so that when specific words are entered on Instagram, an automated message is sent. I have double-checked everything according to online guides, but the message still isn't being sent on Instagram. I believe the automation setup is correct. I also did ‘Refresh instagram permission’. :(When I log in to ManyChat, I get the message "You have insufficient rights to reload the account." Could this be the issue? How can I resolve this? According to Meta, Facebook is connected with Instagram. I've been trying to solve this problem for two days without success. Your help would be greatly appreciated.

1966
rodrigo_silvano
MartinD
MartinDUp-and-Comer
asked in General Q&A
Sending multiple messages after multiple Coment Reply on same Facebook post

Hi,I’m trying to figure out if it’s possible, to send multiple messages to the same person in when they are commeting on the same Facebook post, with different Keywords.Example: Peter is commenting on Facebook post 1 with “Yes E-book”. Then he is sent a message.Peter is commenting on the same Facebook post (Facebook post 1) with “Yes Video”. Then he is sent a message (or the same message).So the same person is commenting on the same Facebook posts, and each time he is commeting a specific word, then he is sent a message. (It’s okay for it, to be the same message he recieves) I just want to sent the same person, the same message, each time he is commeting a specific word on the Facebook post. :-) Looking forward to hear from you - This is urgent.Best regardsMartin

151
rogerioaraujo
Levi
LeviUp-and-Comer
posted in General Q&A
webhook from zapier to manychat

Hey, so whenever I get a dm in instagram manychat triggers zapier with webhook and send the data with json format. then with ai I make a reply to the message and then I want to send that reply back to manychat and then to instagram. but I have problem while adding the data in the webhook action I tried various ways to add the data but it keeps giving me errors. so the trigger webhook works, but when im trying to send back the data to manychat it wont work. 

243
Gustavo Boregio
Vladimir.svorba
Vladimir.svorba
posted in General Q&A
During migration to conversation routing, the handover protocol is disabled

I have problem. In this section on Facebook:App SettingsHandover ProtocolManage the features that each app has access to or can control.I have this message: During migration to conversation routing, the handover protocol is disabled.How to solve this please?Thank you 

815
Gustavo Boregio
frankbackjr
frankbackjrUp-and-Comer
asked in General Q&A
Automation issue

I keep having an issue that I can’t seem to figure out why it is happening.  I set up the entire automation for a keyword to Instagram, and it tests correctly when doing the preview through Instagram.  But when I attempt to make it go live, an error message pops up that says:  “Mark this message as “comment reply” if you want to send it as a reply to a post or reel comment.”  I did that when I clicked the “Start from Scratch” area.  What am I missing?  I’m new to this, and I am sure it is a simple fix, right?

111
frankbackjr
fond.losangeles
fond.losangelesUp-and-Comer
asked in General Q&A
Automation fails to save

Hi, I’ve had this issue too many times. I duplicate an automation, edit it, save it, go to the Automations screen, click on the automation – and MY CHANGES WERE NOT SAVED. It cost me once because i didn’t check, my video went viral, and a bunch of people go the wrong automation. It’s impossible to replicate, but it has happened more than 5 times. It’s really annoying to have to do things over and over. I’m sure I’m not the only one experiencing this bug. Please help.

71
fond.losangeles
Janit aguilar
Janit aguilar
posted in General Q&A
AYUDA

SOY NUEVO EN ESTOQUIERO COMPRARLO COMO LE HAGOCUANTA CUANTAS PUEDO USAR DIFENTESESTOY EN TIJUANA QUIEN ME PUEDE AYUDAR ALGUIEN QUE ME HACESORE  

50
Janit aguilar
Fran Sprenger
Fran SprengerChat Surfer
asked in General Q&A
IG Issue & What the hell happened to your support system???

2 questionsQ1 - Trying to connect a client instagram account and when we click connect, the pop up glitches and doesnt let us, tried on different browsers and diff computers - manychat is the issue, how do we fix?Q2 - In the nicest way possible - how the actual f*** can we get support for stuff like this? comment in here and wait 2-4 weeks to see if someone might respond to us? You are now comparable to Meta support 2 years ago when it didnt exist, at least now you can get some live chat support from them.

80
Fran Sprenger
ShelbieSeys
ShelbieSeys
asked in General Q&A
I cant find the Auto Comment

In my new automation I have it set up to auto respond when someone comments “anything” I tested it on a friend and one the auto comments is pulling from somewhere else b/c it’s a generic comment I set up on something else. It’s not part of the new automation i just published on my latest reel and i don’t know where to look to edit that one comment that it is making.   the part in the white circle is not part of this animation. It’s pulling from somewhere else.  

110
ShelbieSeys
Adéla
Adéla
asked in General Q&A
Problem with private group

Hi. Can anybody help me, please?My client has a private group and we want use ManyChat for it. I read here that is not possible use it for groups but somehow it works for us but is seems that just for people that write us to the chat.You can see on the photos that we have the option use if for posts and we have some delivered messages but also we have messages from many people that they didn't receive anything... 

120
Adéla
yuya
yuyaUp-and-Comer
posted in General Q&A
the telegram bot automation work flow not working and live chat is not starting

Why is many chat so much errors? I tried to use live chat and automation and nothing work. I tried using like 3 bots but non of them working and even the live chat ain’t starting. And one time the automation and live chat is not working so I remove the bot and I wonder how but only after I removed the bot the bot send me too many automation messages since I used /start command  too many times to test if it’s work . And I added the bot again and it’s not working anymore lmao. Can someone tell me what’s with this problem or is it just poor handling of the manychat server or something else? Or if it’s happening because I’m using free plan? I  wonder if i have to spend money on a service with this many errors. 

265
Raquel C
Manychat Team Member
sebravo
sebravo
posted in General Q&A
Messages from Manychat Not Delivered to Customer (WhatsApp Coexistence BETA)

Hi everyone,I have integrated my WhatsApp Business number with ManyChat using the Coexistence (BETA) mode. My goal is to be able to view and respond to messages both from the WhatsApp Business app and from ManyChat.Currently, the system is only partially working:✅ I can receive messages on both platforms (WhatsApp app and ManyChat).✅ Automation flows are triggered correctly when a message is received.🚫 However, messages sent from ManyChat are not reflected in the WhatsApp Business app, nor are they seen by the customer who started the conversation. In other words: The automation flow is triggered (see attached image), but the automated messages do not reach the customer. I also cannot send manual messages from the live chat panel in ManyChat. Only the original message sent from the app appears correctly (marked in blue in the image), but the messages sent from ManyChat (marked in red) are neither delivered to the customer nor visible in the WhatsApp app. Could you please help me u

442
Raquel C
Manychat Team Member
Kathleen
KathleenUp-and-Comer
posted in General Q&A
Pro plan

Hi! Just a quick question — when I click the $15 plan, it only gives me the option to activate a 14-day Pro free trial. But under Billing, the amount shows as $25. Is this normal? I just want to get the $15 Pro plan, not the $25 one. Thank you!

254
Kathleen
David King
David KingUp-and-Comer
asked in General Q&A
having trouble connecting my IG account to Manychat

Hello Friends ! I am having trouble connecting my IG account to Manychat - It says that it has already been connected but I dont see it. Anyone experienced that and was able to fix it? David

322
David King
mjs
mjs
asked in General Q&A
Automation only working for Instagram not Facebook/Messenger

When using the automation flow builder  “Auto-DM links from comments”, my post uploads to both instagram and Facebook but only the comments on my instagram receive an automatic reply and DM with link. Is this function only available on instagram?   

8611
Italienisch mit Leichtigkeit
BeaGehrig
BeaGehrig
asked in General Q&A
Verification code to conect whatsapp bussines existing number

Hi, I want to connect my existing whatsapp bussiness number, but my camera does not work, it give me the option to enter a verification code, but I don’t find it.thanks for your help

120
BeaGehrig
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Help with FB Messenger Setup

Hi,So I am trying to set up an automation flow on Facebook Messenger where it is limited to 250 DMs and once it passes that it stops the flow.Additionally I want to have a randomization aspect where 75% of users get a DM with a link, while 25% do not.I want each user to only be able to be considered for 1 comment they leave on a post, to prevent spam from gaming the system.Here is what I have so far… can you help fix? 

292
MichaelVGG
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Automation On/Off - can it be set based on Time Limit?

So once you have an automation flow, there is the little ‘on and off’ switch that can be triggered manually.Is there a way to set an automation flow to be turned off or on based on time in a day? i.e. day/month/year and hours/minutes/seconds?

132
MichaelVGG
Community Terms & ConditionsCookie settings