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General Q&A

Any questions you have about using Manychat.

  • 3,498 Topics
  • 7,216 Replies
3499 Topics
samar
samarChannel Explorer
asked in General Q&A
Stripe Not Charging in ManyChat Flow

I have set up a simple flow for testing purposes to check whether the bot gets charged or not. However, when I click on the "Buy Now" button, I wasn’t charged. Please see the screenshot for a better understanding.Can Instagram DMs and Messenger be used to sell services? Also, can I sell a service that costs more than $100?It seems like the issue is coming from Stripe. Could someone please check and confirm? Any insights or solutions would be greatly appreciated!  

142
Gustavo Boregio
samar
samarChannel Explorer
posted in General Q&A
Issue with Creating ManyChat Agency Account

Hello ManyChat Team, I am trying to create a ManyChat agency account, but when I click on the link, I receive a pop-up message stating, “Agency with the same owner already exists.” My question is: I haven’t created an agency account before. If it was created by default, how can I access it? Thank you.

211
rodrigo_silvano
EdytaEXIM
EdytaEXIM
asked in General Q&A
tax identification number (TAX ID)

I'm looking for a manychat tax ID? My accounting requires one on invoices. I can't find it anywhere :( does anyone know it?

1121
rogerioaraujo
telehope
telehope
asked in General Q&A
Start Automation when Tag Applied - Sends but doesn't Deliver

Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?  

111
Gustavo Boregio
ellaacokerr
ellaacokerr
asked in General Q&A
Help with my automation

hello,i need urgent help with my automation. basically, this is my goal:when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much. 

91
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Quick Question

Hello, I have two quick questions:How can I enable the ManyChat eCommerce catalog feature for my client? What is the image dimension for the Buy Button block?Please check the following screenshot for better understanding. You can see that the image on buy button is not displaying in full 

70
samar
Moriyonet
MoriyonetUp-and-Comer
asked in General Q&A
Use Whatsapp business on my phone

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

88710
henriquearsenio
hafizaazizi
hafizaazizi
asked in General Q&A
The Catalog button is not showing

Hi I want to sell products on live chat and to do so I linked my stripe account to see the Catalog button under payments section in the settings, but whatever i did the catalog button is not showing! I changed the stripe account and linked another one but still the same issue appears! and also i disconnected stripe and connected paypal but even though the catalog button is not showing! what to do? i sent to the support but they never reply although im a PRO member on Manychat 

100
hafizaazizi
nodera_needs_help
nodera_needs_helpUp-and-Comer
asked in General Q&A
WhatsApp Templates from Facebook/Meta Business Manager don’t sync into ManyChat

Hey there,i just completed a message template with the “flow” feature at business.facebook.com and its already active. But it does not show up in Manychat (right account) → Settings → Whatsapp → Message Templates. So basically the synronisation is not working. Am i missing something?Thanks in advance!

336
nodera_needs_help
manopurpura
manopurpuraUp-and-Comer
asked in General Q&A
WhatsApp Integration and Message Redirection Options?

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our current WhatsApp number automatically redirected to the new one, allowing us to gradually migrate to ManyChat while keeping the old number active?He

7512
manopurpura
Bobzitto
Bobzitto
asked in General Q&A
Sending message to user through API?

Never mind, figured it out haha

51
Fabio Gaulke
FELIPENAVARRO94
FELIPENAVARRO94Up-and-Comer
posted in General Q&A
How to cancel unused phone numbers purchased through ManyChat?

Hi,I had some difficulties setting up my WhatsApp account on ManyChat, and during the process, I ended up purchasing three phone numbers. However, I only need one of these numbers now. Could you please advise how I can cancel the other two phone numbers to avoid being charged the monthly fees?Thanks for your assistance!

183
Gustavo Boregio
McDalong
McDalongUp-and-Comer
asked in General Q&A
Post/Reel Comments VS. Auto-DM links ???

Hi, I've been using these two interchangeably - not on purpose. I use them both for the same purpose and I get confused which one I'm "supposed to choose"? What exactly is the difference between these two?    

244
McDalong
Nisha
NishaUp-and-Comer
asked in General Q&A
Setting up IG Insider DM List via manyChat

Hello! So, I am thinking of setting up an IG Insider DM List automation but I am not so sure how to set this up properly. Can anyone show me a tutorial or a step-by-step guide on how to do this in ManyChat?I have attached a screenshot of a sample below for your reference. 

192
Nisha
Don M.
Don M.
posted in General Q&A
Workflow Freezing

Hello. I have multiple clients and in the workflows I have asked the end user to tap a button to ‘get updates” and this adds them to the daily messenger list. For some reason for a while people are getting stuck and when they hit the get updates the flow does not proceed. Any advice? Thanks On a side note, I can’t update any of my workflows anymore. When I edit them and hit update nothing happens. 

61
Fabio Gaulke
James97
James97Up-and-Comer
asked in General Q&A
AGE IN AUTOMATION

Hi! In my automation, I will have a qualifying questions. I have issues with collecting/saving their age because I want their answers to be text based and not jut numbers or buttons. I want their answers to be detected as age even when their answers has any words. For example, they answer “21yo” or “21 years old”,  I want this to be detected as age. How can I do this? 

452
Fabio Gaulke
MoE
MoEUp-and-Comer
posted in General Q&A
Blocked Templates

I just signed into my Manychat account to edit a few flows, and noticed that a few of them had a ‘lock symbol on and this message ‘This item is a part of a locked Template which means it is locked from viewing and editing by the Template owner’. They’re all ‘auto DM links from comments’ automations.Any suggestions on how to edit these or do I need to recreate them all from scratch?

215
rodrigo_silvano
Emmanuelle
Emmanuelle
asked in General Q&A
Key word automation is working only one time

Hello Guys, I set up a new automation with the keyword START when someone is commenting my post or writing me in DM. It is working but if it’s someone who has already done it in the past, this is not working and they had a message like this. Thanks a ot for your help !  

101
Fabio Gaulke
sandra1912
sandra1912
posted in General Q&A
Unable to subscribe user to sequences

For several days now, sequences have been loading poorly and it is impossible to subscribe people to them, an error occurs 

231
Fabio Gaulke
Renato da Silveira
Renato da SilveiraUp-and-Comer
asked in General Q&A
Conexão a um n[umero de whatsapp já existente

Já possuo um número de whatsapp ativo como whatsapp bussiness. Para mim, não faria sentido nem pegar um novo número pela manychat nem excluir minha conta para poder conectar meu número à plataforma - como dizem as brevíssimas instruções do Manychat. Como proceder???

121
Fabio Gaulke
Undrakh
UndrakhUp-and-Comer
asked in General Q&A
Question about Manychat Pro pricing

Greetings! im here to take an answer please help pricing charged up this month. Our company planned 25$ budget a month but this monts manyvhat charged up 45$ hw im gonna manage it up. 

262
Undrakh
alafaver
alafaver
posted in General Q&A
Issue disconnecting messenger

I’m having difficulty in clearing all of the manychat pieces from facebook. I have removed the facebook account from the messenger section in manychat. I have removed manychat from business integrations and from advanced messenger settings on both of my business pages. I have deleted all sequences. Yet, I’m still getting the manychet welcome message when new people engage with my page on messenger. Any ideas??

121
rodrigo_silvano
Organicallyblunt
OrganicallybluntUp-and-Comer
posted in General Q&A
Can't get links to open

I am trying to setup a automation and failing I need it very simple they comment on a Instagram post a keyword it msgs them the link and it opens where they can download the pdf it won't open the link and has a yellow circle next to it I don't understand what is wrong

305
Organicallyblunt
Martin Traz
Martin TrazUp-and-Comer
asked in General Q&A
Looking for Solution for Weekly ManyChat Lead Reporting

Hi community, has anyone found a simple way of keeping track of how many ManyChat new leads they aquire on a daily/weekly/monthly basis? I’m looking for a simple report or way to count how many new ManyChat leads we recieved during any given period. Bonus points if the report diferentiates the count of Facebook leads VS Instagram leads. Thank you for any help.  Martin

182
Martin Traz
alona budovoi
alona budovoiUp-and-Comer
asked in General Q&A
About date & time

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

1035
henriquearsenio
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