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General Q&A

Any questions you have about using Manychat.

4,049 Topics
8,658 Replies

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4050 Topics

WhatsApp account has been banned by Meta

We have been having many problems when we connect on number getting it from meta-I'm connect it to WhatsAppWe haven't been able to figure out the right process, I'm also a smooth one. It is a real pain.When the account is banned, there is no explanation.Is there some kind of support?

3410

1 year ago

uniquemindthoughtsUp-and-Comer

asked in General Q&A

Need help

Hello Team, i have a Problem with Manychat Automation, it doesn’t reply to every Comment with a specific word, can i now why and how to fix it? Thank you for your help

You could help me with a fairly simple question but I can't find an answer. Why are there chats that reach the open section and others that reach the closed section doing exactly the same process? How does this work? Is there an automatic time that moves them to closed? 😅

Hi.I started to make my first automation flow. Unfortunately, when I clicked the three (3) dots beside the Set Live button → Revert to Published → Confirm, I lost my flow. How can I recover them?

¡Hola! Estoy haciendo una automatización desde Make en la que los datos que obtengo mediante Manychat, los paso a una tabla de AirTable. El problema es que estoy usando un modulo de Manychat (como disparador en Make) que es Get Subscriber’s Info, y la cosa es que me pide el “Subscriber ID” y claro, la cosa es que solo puedes poner uno. ¿cómo puedo hacer para que coja todos los IDs de mis contactos?Muchas gracias

How are the metrics of a DM interpreted?

I have set up an automation to send a DM on Instagram when someone comments with a specific word. In the flow, within the DM, I see these metrics. It says it has been sent to 186 people but only delivered to 77. Why is that? Are 109 people not receiving the DM? Or does it mean that it has been sent to the 186 people but 109 people have not yet accepted the message?I'm not sure if I explained myself well. Let's see if someone can clarify it for me to know if I am understanding it correctly. Thank you very much.

Issue with Automation Delays and Non-Triggering

I hope this message finds you well. I'm reaching out to report a recent issue I've encountered with my automations on Manychat. They were functioning correctly until a few days ago when they either stopped triggering altogether or began experiencing significant delays of around 10 to 30 minutes before delivery. When the automation finally triggers, all messages are sent simultaneously, which is not the intended behavior.To troubleshoot, I've attempted several steps, including refreshing permissions, disabling and enabling the page, and even removing and then reinstalling the page on Manychat. Despite these efforts, the issue persists.Additionally, whenever the automation is supposed to trigger, I receive the following notification:"You have entered this conversation by following a link, and David Cloutier can see that you used it. If you wish to stop receiving messages from them, you can turn off messages."However, the expected automations do not initiate immediately. They either fail

Active Campaign - Manychat Integration

My automation is collecting emails but not sending them to my selected Active Campaign list.

10 second delay between SMS messages

Hi. Our VP of sales is wanting to send multiple SMS messages as if they are being sent from an individual, one after another, short and sweet. But Manychat has a 10 second minimum delay between SMS messages. What is the reason for this? Is it compliance?

230

1 year ago

brinabeauty

posted in General Q&A

I am using a button to Open a Website, but it's not opening in a new window, but in a tab, so my automation is not working 100%. Someone know how to fix it?

I have been trying to fix this issue, but without success.My website to work properly need to be opened in a new window and not in a tab.I am using a IPhone 13/15 to test, but it’s not working in both of them.This happens or happened with anyone?

Da FingazChat Surfer

Hello Manychat fam,I need help figuring out the contact set up in Manychat. Right now, every message I send on Instagram is saved as a new contact. I only want a new contact saved to Manychat if that contact engages in a Manychat automation (replying to a story, IG post, etc that triggers an automation). How can I set it up so that Manychat ONLY saves contacts for people who engage that way and not every contact I connect with? Thanks for your help!

Using a specific word with chatgpt

Hello everyone,I'm currently trying to solve the following problem:Whenever a user types a specific keyword (e.g., "Call") during any moment in a conversation, I want the automation to guide them to a particular section where they can schedule a consultation. I'm unsure how to implement a conditional box to achieve this.Thank you very much in advance.

Automation will not show as live

Hey everyone, I wonder if anyone can help me reslove a flow that says its saved but won’t seem to go live. The live button is faded out and does not show up in Facebook list of flows. It doesn’t seem to matter what I do to the flow it does not activate. Any suggestions to solve this?

3971

1 year ago

KennethUp-and-Comer

asked in General Q&A

I’m trying to sign up for the pro trail but the wrong email and card information are showing

Hi,I’m trying to sign up for the pro trail but the wrong email and card information are showing and there’s no way to delete and add the right information? Any help would be greatly appreciated.

Hi, I’m setting up a really simple flow fr Instagram where I can respond to a comment and they get a message. one reel has about 150 comments but manychat appears to be responding to 1 person’s comment every 5 minutes even though they’re all saying the same word. Is this normal?

Hi guys. So I just started using Manychat and I’m having an issue setting my automation up. Below is my 1st automation and the second is what I received - Wrong button, and when I clicked on the “Get updates” button it doesn’t do anything. Is there something I need to set up first before creating automations? Has anyone had a similar issue and could help me? Thanks in advance! This is the automation.This is what I received. Wrong button and when I clicked on the “Get updates” button it doesn’t do anything.

He is not responding to the comments.

Hello, good morning.I need help; it's been more than 2 days since the conversation bot hasn't been responding to comments, but all triggers are correct. Can someone help me?

Desktop versus Mobile Response

Wondering why instagram sends a different response to the trigger word depending if the use is on a mobile versus desktop computer. Is there a way around this?

461

1 year ago

landonUp-and-Comer

asked in General Q&A

SMS opt in like hitide

Does Manychat offer an SMS opt in solution similar to hitide?Basically you ask the prospect for a phone number, a message is sent with SMS opt in legalese, and then they are added to your 3rd party SMS list.

263

1 year ago

AwaisToorChannel Explorer

posted in General Q&A

Advanced ManyChat Mastery and Client Engagement Guide

I'm looking for a comprehensive learning resource that covers everything from the basics to advanced topics. I've already watched all the video lectures on the ManyChat YouTube channel and completed the free course available on the ManyChat website. I've gained a lot from these resources.Now, I'm seeking guidance on more advanced topics, such as how to effectively engage with clients, the prerequisites for offering ManyChat services to clients, how to advise clients on chatbot development costs and monthly subscription fees, and any other information that would demonstrate my thorough understanding of ManyChat and my ability to meet client needs.Could you please provide recommendations or a step-by-step guide on these topics? I would greatly appreciate your assistance.

760

1 year ago

joeyUp-and-Comer

asked in General Q&A

Connect Existing Instagram Ads To ManyChat?

Hello! I am a musician running Instagram ads, directing people to listen to the songs on Spotify/Apple Music. I recently discovered ManyChat, and want to automate messages to anyone who clicks the link / interacts with the existing ads I am running. I have been trying to figure out how to get the automated messages to send to anyone who interacts with the existing ads, but I am having a lot of trouble - it seems like ManyChat only allows me to create new ads, and cannot send messages triggered by these already existing ads? But that cannot be true lol, would really appreciate any help!

Can an automation be created before the post is live on Instagram?

Newbie question here.Like the title says, can you create an automation for an instagram post (reel, main feed, story)If so, can someone please share steps for this scenario? Many thanks!

IG DM automation based on a hashtag

I’m looking to figure out the following flow potentially - has anyone does this? Scrape a hashtag for hairstylist, barber, hairdresser - etc and then automate a DM from Manychat for them with a resource (this is a lead gen tatic). Wasn’t sure if an action has to be completed on their part before ManyChat can fire out a response/DM.

451

1 year ago

dcabralUp-and-Comer

asked in General Q&A

Trouble with landing page integration

Hi there. I need to enable users to automatically receive a WhatsApp message when they enter their data on a landing page. I discovered that this was made possible by using Growth Tools. However, since they descontinued the tool, I don't know how to implement this feature now. Can someone help me?

How to get ManyChat app to show my IG account as a login option

I have an IG account that is up and running automations with ManyChat. But when I try to login via the app on my phone, it only shows me 1 IG account that I used to manage for a client that was never fully setup and I’m not even actively logged into FB with that account. It won’t show me an option to login with any other FB accounts. It just defaults to that one that I never connected.I’ve even deleted the app, restarted my phone, and it still only allows access to the wrong account.Any help would be awesome.

291

1 year ago

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