General Q&A

Hi there! All of my automations have stopped working. I upgraded to a pro account thinking that was the issue, but still no luck. Everything seems to be set up properly but on the automation something shows up on the instagram post with a exclamation mark and triangle saying for collaborative posts the automation does not work with collaborators comments- however, this is not a collaborative posts. Any suggestions on how to fix this? Thanks in advance!

Pessoal, por favor, sabem informar onde eu vejo o valor adicional cobrado pelo Manychat por posições de atendimento no chat humano?

Hi ManyChat community! I recently noticed I’m having an issue with META. I have double checked that Facebook is connected but for some reason I am not receiving some messages that come through META and if a message has been replied to in META, it is not showing up in ManyChat. Has anyone else experienced a similar issue or know how to resolve the issue? Thank you!

I’m new to Manychat and I’m busy with my Automation flow.The incorrect Bot and company name is displayed in the flow. I've checked the Template settings and the details are correct in the Bot Name and company name sections of the Template

I’ve duplicated my automations so many times so I have a lot. I am trying to find the automation that I set a trigger set to “All posts or reels” There are some posts that I don’t intend to have any triggers on but is still triggering from an old automation that I set to all posts. How do I identify which automation it is?

Hello, I would like to ask someone how can I trigger an automation when a user comments on a specific Ad without having to visually see the content on my page ? The only available triggers are when a user comments on a specific reel or post (visual on my page) and when a user clicks on the Ad. Thank you for your cooperation

Hi all, have you experienced on this week a bug, that causes not starting ANY RefURLs?None of my bots' RefURLs working Any suggestions?thx PS: of course the Ref URLs are activated ;-)

Meu perfil do facebook foi excluido e nele estava conectado meu instagram, agora não consigo mais logar meu insta na nova conta e nem desvincular da antiga pois nao tenho mais o acesso. o que fazer?

I have the Many Chat free plan, I set up my automation, but when I went to test it, although it worked, a message was sent along with “Automation powered by @ManyChat” on instagram. How do I remove it? Is it only in the paid version?

I have just received a message from a user. Manychat responded to the message correctly on its own, but the response wasn’t in any of the built automations. Is this normal and if so is there a way to define the AI to behave in a way I want?

Hi there!, Im new here and sorry to bother, I just did some automations with manychat to my instagram page, and updated it, put accept and everything, but they do not work o appeared or anything,  is like I never did it, can someone help me please? Thanks in advance

Hiwhy does my reply on my post  say it is coming from "NULL" and not my name? I have uploaded a screen shot below, Hope you can help.   

I read on a blog than Contact Number only goes up when someone sends you a DM. As soon as connected Manychat to my Instagram, it showed 32 Contacts, not even a single person DMd me, what is this guys???

Hi there, hoping for some quick assistance! Below is my flow – for the life of me, I cannot make the Smart Delay work. What am I doing wrong?Here is how my flow is working: 1- Comment on IG Post to DM2- DM requests an email address.3- Once received, email is added to Mailchimp + email including resources is sent out via the email feature within ManyChat.4- If no response, SMART DELAY and then re-ask for email. Except Smart Delay isn’t working, sigh!  Thank you so much in advance for any help and insight! 🙂 

today I tired to make a automation where I collect phone numbers in exchange for cupouns. 

BTW why cant i add the sms opt in myslef. Is it because I have the free trial? Dose anyone know how to setup a sms opt in using instagram?

Hello everyoneI can’t make Manychat log into my fb profile, instead it logs into my two old pages under my profile.  Can’t seem to solve it! Manychat can’t seem my profile. I have tried all the tricks that Manychat suggests.Can anyone help🙏🏻✨my mail: mette@freethepinetree.dk or @freethepinetree🙏🏻Mette✨  

Comparto el error que aparece al querer contestar un mensaje que llega desde Instagram 

Hi everyone!I’m looking to import a list of phone numbers to subscribe them to my WhatsApp bot. However, I’m wondering what happens if some of the phone numbers on my list aren’t registered with WhatsApp. Will these contacts still be imported into ManyChat, or will they be excluded from the import?Any insights or experiences would be greatly appreciated!Thanks in advance!

So, I’e had ans issue when manycht weren’t able to charge my card and all my automations stopped, as I understood. Now I see that some of my subscribers are not getting their automation-related message safer my subscribtion being re-activated.Is that is how it’s supposed to work, or it’s a glitch?

I want to use Viber bot in ManyChat. It can be or not. 

Congratulations! Can anyone tell me why the buttons below the message are not displayed? I made a block where the button is under the text, also a block where the buttons are separated from the text, but nothing helps(((I'm losing customers

Is there anyway to add colour to a button or change the font? My buttons appear as a white box with text. I would like to change either the colour of the text or the button box so that it stands out more. 

HELP..  I have one automation set up that has been working great! The PROBLEM is I set up another one, with a different KEYWORD but yet its not working. Anytime someone comments the new keyword they get sent my first link and DM message. Not the new one..Please help!YES THE NEW ONE IS LIVE!

✋ Question: Deleted Chatbot Automation (Messenger Ref URL) Automation Appears Under Widgets on the Contacts Tab I’m working on setting up the bots for my client and I noticed that whenever I was duplicating an automation that the widgets would appear under the “Contacts” tab when I had already deleted the copies of the automations.  Do you guys know if there’s a possibility for me to delete this? I don’t see a trash button beside it. I do hope it’s possible to remove it 😭  Thank you to everyone in advance for helping out an OC marketer 😫 Kind regards,bettdoesmarketing