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General Q&A

Any questions you have about using Manychat.

  • 4,151 Topics
  • 8,952 Replies
4151 Topics
VHH3211
VHH3211Up-and-Comer
asked in General Q&A
Under Contact Threshold - Widget Disabled

Hi, Our account is well under the 1,000 contact threshold on the Free Account, but the app will not let me activate a new automation.  I am setting it up the same way I did the first few that published with no problem.Responding to a specific IG post or reel. 3 random responses. 1 button/link to the appropriate URL. It allows me to save this trigger, but then when I hit “set live” it disables the trigger. When I try to activate it, it gives me the notice that the widget can’t be used on a free account. We have less than 50 contacts as we just started to implement ManyChat last week.  Insights appreciated. Thank you!  

562
jessicapenalver
aliso
alisoUp-and-Comer
asked in General Q&A
deleteing contacts !!!

i want to know what happens if i use Delete Contact Action in manychatis it deleting the user from my instagram?or its just deleting the user from my manychat contacts and has nothing to do with my instagram account?any side effects by deleting contacts in manychat? 

12962
aliso
douglasnoga
douglasnoga
asked in General Q&A
Problem with Instagram connection

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

1040
douglasnoga
yoesisa
yoesisa
asked in General Q&A
The Instagram account does not appear even though it was already connected.

Hello, I wonder if anyone has gone through this. I have a client's Instagram account that was previously connected to another Manychat account. They unsubscribed the Instagram account so that I can connect it to my Manychat account. I already made the connection, the instagram account shows up as connected in the option that says. Choose an Instagram account you want to connect to Manychat. However, it does not appear in the list of accounts for me to be able to choose it and start working with it. I have updated the accounts, refreshed again and connected all my accounts from Facebook and nothing happens. does anyone know how I can fix this problem?

1251
Digitalmateus
samuell
samuell
posted in General Q&A
¿POR QUE EN MANY CHAT NO APARECEN LAS PUBLICACIONES QUE DESEO AUTOMATIZAR?

¿POR QUE EN MANY CHAT NO APARECEN LAS PUBLICACIONES QUE DESEO AUTOMATIZAR?

370
samuell
chan
chan
asked in General Q&A
I paid for pro but certain account automation comments, DMs are not working.

I have 4 accounts and one of them, my main account, doesn't have the DM auto-send and auto-reply features working. I watched the troubleshooting video provided by Manichat and deleted cookies, but it didn't work. I understand if the automation doesn't work for all accounts, but I don't understand why only the main account doesn't work. It's been weeks and still no resolution. Please help me

320
chan
purich
purich
asked in General Q&A
Issue with Facebook Messenger it shows ACT:: error code or something

I’m using automation with Facebook Messenger and get triggered when receive a keyword (response with keyword button). It always show some code like “ACT::3b0c021f34d03b4477e59f045afd1d45”, “ACT::71f598dfd2dbf5844d6572d70f511807”. How can I fix this not to show. 

290
purich
DropStart
DropStart
asked in General Q&A
o Manychat se Marca na Automação

No começo da automação o Manychat fica marcando o seu perfil como resolver isto?

130
DropStart
Juan AGR
Juan AGR
asked in General Q&A
Who needs Meta Business Verification? Me, my client, both?

Hello guys! New to this great world of chatbots! So I am starting some pilots on chatbots and I have a possible job around the corner but I have an important question related to the Meta Business Verification process: So I asked chatgpt, read lots of forums and also saw lots of videos but I can’t seem to find an answer as to WHO needs to have the Meta Business Verification if I am going to be an “agency” that creates the bot and manages the marketing HSM, etc. of other clients.  I understand that my agency needs to have the Meta Business Verification, but does my client needs that too? My client already has a Facebook page, IG and will have a Whatsapp number that will have each a similar chatbot but I will create and manage them. Do they need the Meta Verification? What are the workarounds if they also need to have it?  

840
Juan AGR
Christiane Baier
Christiane Baier
asked in General Q&A
Timeout about onboarding - Phonenumber doesnt gone

My onboarding-Process runs. My Daily business to. At some Time i came back to Manychat and would like make the next steps for onboarding. But: The number was inside Manychat…I doesnt know the next steps. What ca i Do?Many ThanksChristiane from Germany 

100
Christiane Baier
ginanie
ginanieUp-and-Comer
asked in General Q&A
going from free trial to pro right now

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now.  do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations? 

4093
Gustavo Boregio
bbobbo79sh
bbobbo79sh
asked in General Q&A
Why are duplicate DMs being sent?

팔로워와 팔로워가 아닌 사람에게 DM을 보낼 때구체적으로 팔로워가 아닌 사람에게 DM을 보낼 때 약 15개의 메시지가 전송됩니다.왜 그럴까요?  

190
bbobbo79sh
vimly
vimlyUp-and-Comer
asked in General Q&A
Get Full Conversations (Manychat API)

Hi, Manychat Community!I just wondering, is there any way i could get the full conversations between me and the users via Manychat API? or any other way possible? Thanks!

4162
vimly
Savas
Savas
asked in General Q&A
send image with text

Bir otomasyon yaptım ve müşteriye anahtar kelimeyi içeren metin gönderiyor ancak resim göndermiyor. URL'yi aldım ama işe yaramadı, nasıl yapabilirim?

270
Savas
emptynestmomlife
emptynestmomlifeUp-and-Comer
asked in General Q&A
new user- help!

new user- Trying to find a way to get links sent to my IG followers.  I’ve linked my account, but it says I have to upgrade to do this. great but where???  I don’t see a place to actually pay to get this service. any advice? 

90
emptynestmomlife
Erick Camargo
Erick Camargo
asked in General Q&A
I bought a ManyChat number and I don't want use anymore

Hi! I bought a ManyChat number to use on WhastApp Bussines automation but now I bought a new SIM here in Brazil to make the same automation. So my problem is, when I start the connection with Meta, ManyChat only show me a option to use the line that I bought before and don’t let me set another number to start the connection with Meta. Can someone help me?

220
Erick Camargo
sarag perles
sarag perlesUp-and-Comer
asked in General Q&A
i can't se flows section

hi guysit s my frist time with manychat .could you help me please ; i m unable to see the flows section 

152
sarag perles
gabika
gabika
asked in General Q&A
Personal profile IG - is it possible to connect it to Manychat?

Dear all, I have a client, who s business is primarly run via personal profile both IG and FB. And I did not find the info, whether its possible to connect manychat also to personal profiles. (not. e.g. FB fanpage, but rather personal profile on FB or personal profile on IG). Please let me know, if you need more information in order to provide me with info. Thanks in advance. 

581
Digitalmateus
PastorTucker
PastorTuckerUp-and-Comer
asked in General Q&A
Contacts are getting stream every live stream we do?!! Messenger list help.

I am not sure how our account was set up with updates and promotions in the messenger list.  But now certain contacts are getting every streamed service before we even establish that they want to receive the events. I don’t know how to turn it off.  I don’t have access to the guy that initially set up these templates. What is the messenger list? When I click on it, I don’t see where to modify the messenger list.  It just gives me the opportunity to copy the link?  For what? I could use some help understanding the messenger list and how it is sending out streamed events to my messenger contacts.

90
PastorTucker
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Trigger Error - Instagram automation

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

250
Mariano San Juan
brunopaladini
brunopaladini
asked in General Q&A
Wrong tab in instagram

Hello everybody.I have a Manychat automation installed on my Instagram, but conversations are being directed to the "general" tab and not the "main" tab.How can I adjust this?

100
brunopaladini
musicbylukas
musicbylukas
asked in General Q&A
All of my Comment Automations Stopped Working Today

None of my Comment automations are working on any of my accounts. DM automations are fine, only comment automations aren’t working… Is ManyChat aware of a problem?

2291
Gustavo Boregio
jardin de los alimentos
jardin de los alimentos
asked in General Q&A
automatizacion

hola! configure la rta pero no me funciona 

160
jardin de los alimentos
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
Automations Down

All of my automations are not working. Is anyone else having a problem with this?  

191
microwedcollective
scholarenglish
scholarenglish
asked in General Q&A
Automation Not Working - All post option

_______________________________The All Post option works perfectly with Boosted Posts. It's a great alternative!^^ _______________________________My automation option is also “All Post option” but it’s not working. What can I do?https://manychat.com/flowPlayerPage?share_hash=1101433_7534675f3c1647d8b3f82039ad4a7fabafc782c3

670
scholarenglish
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