General Q&A

why is basic automation different then the training video. I click basic it goes to setup.

hello. I have tried for days now to publish automation on comments. When I try to hit publish, the error: Failed to publish the automation, comes up. And my older automations only send the default message when someone is commenting. I have the pro version. Does anybody know how to fix it? Or do you have the same problem? 

hey everyone , i just signup and setting my account with many chat for chat bot mainly, but i am facing the problem , they told me to delete your existing number that i did then i create an automation but i am wondering how do i create catalogue on WhatsApp , because no i am not able to login WhatsApp on mobile app? how do i handle this i want to create catalogue to close on whatstapp i dont want to go on my website , what's your suggestion ? (i didn't buy the plan till yet ) looking forward for a valid response from the community . thanks 

Hello everyone. So I’m not sure what is happening. My home page doesn’t even looks the same and when I set up an animation and ppl are commenting the words.. they are no longer receiving the links. I changed nothing and one day my whole acct was different. Plz help 

Hi - my automation isn’t working correctly & I cannot figure out why. It’s a response with 2 button options to click & the response is sending but not the button options. Any ideas on why this would happen? I copied this exact flow from my other account & everything works perfectly over there. 

Hi, I would like to find out:1. How do I add a picture to my profile?2. Can I still use my business whatsapp on my phone?3. How do I see the people that message profile pictures? 🤔    

Hello,I’ve successfully used ManyChat DM automations on Instagram posts and reels before. However, it’s recently begun stating that ALL of my posts are collaborator posts - therefore disabling the automation/keyword trigger. I am the ORIGINAL post person (poster/post maker?) of any posts on my page.Why is it saying that I’m a collaborator and how do I fix this?I’ve already verified that my IG account is a business account and refreshed the connection to IG multiple times.Has anyone been able to resolve this issue?Thank you,AC

Manychat works great on our Facebook page replying to people and sending private messages.  However, we have some very large groups, which we are the admins, and we want to share the post in those groups.  When we do, the Manychat system breaks and doesn’t respond to any of the comments.Am I doing something wrong?  Or is this just not possible to do?  

How can I collect the data of the first visit using manychat ?

Hello. I have encountering an issue with ManyChat's paid message feature where I'm not able to create new content due to an API update requirement. How do I fixed this?  

Hi everyone! Brand new here. I just set up my ManyChat a couple of days ago and I have noticed that while my posts show up as available to set up campaigns with, my stories do not. Even when I go to manually create a new campaign with “Instagram Story Reply,” I get the message “You don’t have any Stories available. I have connected both my Instagram and Facebook accounts.

How often can I send a broadcast? My question is for the daily challenges I need to send broadcasts at different times, at 24 hours, then at 8 am and so on. Is this possible? Thank you very much!

What does this mean?This is a default reply. please change it by editing the flow "Generic Default Reply"

When i respond with a trigger word i get a message. I click the link but continuously get ManyChat server not safe. Can anyone help me here. I’ve turned of my phone, updated everything and cleared cache. This is really stopping me from getting on and no one can tell me why when I never had a problem UNTIL I started using manychat myself!     

Many followers are complaining they are not receiving my automations but they are in the string and i have refreshed permissions.  Why are they not seeing them?  

Hi, Im a newbie and I cant seem to get my automation to work.I have reconnected FB and IG - I have check my FB and IG are linked.Here is the automation, any advice or help greatly received . Thank you 

My virtual assistant (a human) is trying to login to my account via Instagram. It sends her an error message (see attached). When she tries to connect via meta business suite, it sends me a request, and prompts me to log in. I log in and nothing has changed. 

I suddenly started getting this error on Manychat even though my Instagram is working perfectly fine and the backend connection seems alright as well. Is this happening with others or it has to do something with my account?  

Hi. This is happening a lot lately, when the leads comments the keyword in an Instagram publication, the automation does not work, they only get a blank message. Is there anything we can do to fix this?

I am trying to send leads from my crm, go high level,, into a manychar automation. It works well on swagger but this gives an error. Please help. 

I need to change the name of my manychat accounts. Is this possible to do? I haven't found any function that allows me to do that.

Hi, This is urgent!I need solution. Why is my subscriber become Zero? I have lost more than 40K subscriber Why I cannot schedule my automation?

Hi, This is urgent!I need solutionSince i setup the automation, there is a lot of spam account in my inbox and im unable to broadcast. ​​​​​​How to filter out or stop the spam account to subscribe my account How to cleancing the spam account?Please help 

hello, it’s been one day since I subscribed with 99.9$ plan just for setting an automations response on DM (without conditions) for anyone comment on my post on Instagram, for one day every things is allright but today when i create a new simple automations and when I want to turn on the trigger the message pups up saying to me “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.Upgrade To Pro” when I already in the Pro mode, please help me to solve this.

Hi community,I recently started using Manychat and I've run into an issue with an automation I've set up. The automation is set to trigger when the users comment on a post and the reply is sent via message. I added an action to count the number one by one and then followed a condition saying 200 or less. So for the first 200 people it is supposed to give one message and after 200 people sign up, it's supposed to give an alternative message. Even after the desired count(i.e.200) , I am receiving the same message which the first 200 people are supposed to receive. The automation is not taking into account the number limit I had given.Any idea on how I could rectify this? Thanks