General Q&A

No getting value in my last text input - i am getting value as just this “” 

Hello,I have spent 2 days trying to set up my ManyChat Flow with Zapier. And no one has responded. Is there a way to contact support directly to help me sort out my issue? 

Hello, I’m trying to find an older post to add automation but I don’t get the option of ‘see more’. As suggested in some of the posts here. I’m on a free plan but I’m assuming that shouldn’t be the reason.  It’s not letting me go beyond posts from a month or two ago.  attaching a pic.  

META  -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN IDEAS?VIDEOS?YT CHANNEL?Can you suggest something on this topic? 

I already have Albato triggering on new Facebook Lead Ads and pushing contacts into MailerLite. Now I need help configuring ManyChat so that: The lead’s name and WhatsApp number (received from Albato) populate custom fields in ManyChat An automated WhatsApp message is sent to that number using those fields What’s the best way to set up: The custom fields or tags in ManyChat to receive Albato data A WhatsApp flow triggered by those updates Any template/message settings to ensure delivery Has anyone done this before? Any step-by-step pointers would be hugely appreciated!

Hi guys, I’m working on AI agent with Manychat + Make and I noticed that when users responds with a reaction or sticker the content of the last input is the same from the last text message. I wonder if there’s a way to ignore when I receive a reaction or sticker from the user. Is there a way to capture this info? Thanks

From ManyChat to Meta,CAPI ALREADY CONNECTEDhow do I also pass the sale value?Thanks

For campaigns that lead to ManyChat/WhatsApp(where coaching services are presented and the user can purchase INSIDE WhatsApp,NOT on a website)with payment via Stripe, what objective should I set?Thanks in advance!

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

Bonjour,Je ne comprends pas pourquoi Manychat me demande de passer à la version payante pour activer cette automatisation :Est-ce que j’ai trop de mots clés ou trop de déclencheurs ?Merci pour votre réponse !

Hi everyone!I’m trying to set up an AI chatbot in ManyChat that uses ChatGPT (or DeepSeek) via the official integration, following the instructions from this article:🔗 https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationThe problem is that the workflow doesn’t support multi-turn conversations properly. Here's exactly what I'm trying to achieve and where it's failing:🎯 What I want: ✅ The bot asks the user to type a question ✅ Sends it to ChatGPT (or DeepSeek) and returns the answer ✅ Saves the entire conversation ✅ Repeats this loop until the user types “end” or “stop” ✅ After that, exports the full conversation + user contact info to Google

I want to know how to enable my manychat account to send template messages for a 1st contact to another user that uses manychat (vecause messages are not delivering). I ask the customer and now I know that he uses manychat too and does not receive our message.  manychat message: your message automations are disabled temporary.

I’m curious within “My Automations” why some automations have this red LIVE button: 

Hi All,I have a big request: I launched a 7 day automation (triggered by a link click), but after two days, the automation stopped.Permission has been refreshed, there are no block conditions, and everything double checked and seems to be in order.  😪  I'm so disappointed and frustrated Could you please help me troubleshoot this?Thank you in advance 

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

Hi everyone! I need help to set up Instagram Conversion Tracking for my ManyChat flows. Has anyone successfully implemented this before? Would appreciate any tips or guidance on the setup process. Thanks in advance!

Hi everyone,I already have one WhatsApp Business number connected to my Meta ad account and running through the WhatsApp Business App on my phone. I’m now trying to add a second WhatsApp number to handle new-lead automations in ManyChat. When I started the setup, I connected to my Meta account but stopped before completing the process.My questions: Will Meta allow me to register and run two separate WhatsApp Business numbers under the same Business Manager? Could having my existing number already in use on Meta ads prevent me from adding a new number or messing up my Meta ads by changing the number ect? Is there any special verification or provisioning step needed to keep the two numbers completely isolated? Thanks in advance for any guidance!

I noticed that when I use Google Get Row by Value, the value is not stored in a bot field.I can map it to a bot field, but when I check the settings again, the mapping to the bot field is empty.What's the logic behind that?

Hello,I can't link my account to Instagram.I was already using it at the time, but now I can't renew the connection. In Instagram, the connection to Manychat is shown as active. I am stuck at the screen where I can click on “Send request / Request sent”, which I have done. But it doesn't go any further.What can I do?My email account is djabout13@gmail.com and my Instagram channel is word.media.social.FYI: Copy&Content is actually the same account, I just changed the name.Thank you very much Best regardsRachid

Hello,  How can i get a new Whatsapp number through ManyChat that has a Florida area code?

👋 Hi everyone—hoping someone here can help!I’m experiencing an issue with my Instagram Comment Automation, and would appreciate any advice or insight.Here’s what I have set up: My Facebook Page (Aurras Transformation) and Instagram Business Account (@aurrastransformation) are fully connected. I have Full Admin Access to both the Page and the Business Manager. I created an automation triggered by a keyword in Instagram comments. I tested two versions:1️⃣ A DM with a direct link.-- nothing will arrive on the other side. 2️⃣ A DM with a button (e.g., “Send me the link”) to trigger a follow-up message.✅ When someone comments the keyword, the first message is delivered successfully in Instagram Direct Messages.❌ However, when I (or my test account) click the button in that message, nothing happens—n

how do i start my manychat subscription for billing on business?

Hi everyone,I’ve been trying to reduce the number of active contacts in one of my ManyChat accounts to lower the billing tier. I’ve unsubscribed a number of users (they are clearly marked as “Unsubscribed” in the Audience tab), but they still seem to be counted toward the billing total.Interestingly, I did the same process for another client and it worked immediately – the number of contacts decreased and the billing tier adjusted accordingly. But in this account, no matter what I do, the number doesn’t go down.Has anyone else experienced this?Do I need to delete the contacts completely (not just unsubscribe them) to stop them from being counted?Or is there any delay in how the billing count updates? I tried it a few weeks ago, but still doesn´t work.Thanks a lot for your help!

Hello everyone, I hope you're doing well!Quick question — I’m currently building a ManyChat flow where users fill out a Tally.so form, and I want ManyChat to automatically send a follow-up message once the form is submitted. Has anyone implemented this before or can guide me on how to trigger a message after the Tally.so submission?Thanks in advance for your help looking forward to your guidance!