General Q&A

Hi guys, I have an AI agent integrated with n8n and Gemini and one of the issues is that when a Live Agent needs to chime in and interact with the user, the AI agent doesn’t get the context and since this automatically pauses the automations, all the info is not sent to n8n.I saw that there’s no official way of solving this and there’s an open feature request:  but I wonder how you have solved this issue on your agent? Appreciate the help here!Thanks

I’ve watched many videos and support information. What I am struggling with is how to use these flows and ideas to sell a tangible product. It seems that Manychat is ideal for selling services, coaching and marketing expertise. But what if you have artwork? I can’t offer constant “free” materials as an incentive for email addresses. When I offer a discount code… never get a response. I have had over 700 engagements with new followers, dms, stories, etc. Only gained 4 new emails. Trying to figure out how to make it be more effective. Any advice, links, suggestions, details… I am hopeful to know more.  Thank you.

Se eu já mandar logo de cara após a pessoa comentar na postagem, uma mensagem já com um botão de link para whatsapp, tem perigo de tomar spam do Instagram?

Hi everyone, I’m stuck with a very strange Instagram connection issue in ManyChat and would really appreciate any insights. I wanted to contact official support, but I’m unable to upgrade my ManyChat account because no workspace is created. When I try to upgrade, I’m redirected back to my dashboard without any active Instagram channel. So I currently don’t have access to proper support either. Meta confirms that my Instagram Business account is successfully connected. The authorization flow completes without errors, and I get the confirmation that the Business Portfolio is linked. However, no Instagram workspace is created inside ManyChat. After the connection finishes, I’m redirected back to the reconnect screen and my account is not visible. There is no “Already connected” error anymore. It looks successful on Meta’s side, but ManyChat doesn’t initialize the channel. I have already:• Switched Instagram from Business → Personal → Business• Reconnected it to the correct Facebook Page•

hello i'm just trying to understand the free account - it says 25 contacts but i've jsut set up an auto dm link from comment. does this mean it will only work for 25 people?

 I’m facing an issue where the pre-filled message from my WhatsApp ads is not being properly detected by ManyChat.When a user clicks the ad and sends the default pre-filled message, the message is delivered normally to WhatsApp. However: ManyChat does not recognize it as an ad opt-in The Ad ID is not detected The trigger based on Ad ID does not fire The contact appears as unattributed Because of this, I cannot trigger flows based on the ad and have to rely on generic triggers.Has anyone experienced this issue with WhatsApp ad attribution and pre-filled messages not being recognized?

Context:I run an app/website where users sign up and accept terms allowing us to contact them via WhatsApp. Their data is stored in my database (sometimes I can also feed contacts via Google Sheets).What I need is: every time a new contact is created, ManyChat should automatically send a WhatsApp Message Template (Marketing or Utility) after a few hours/days (welcome/onboarding), without any manual importing/tagging.Issue:When I try to do this via API, ManyChat blocks it and says I need some kind of approval/permission, and that I have to do it manually. This doesn’t scale (I may get 10–50 new signups).My questions: What exactly is the approval/permission I need to create/import WhatsApp contacts via API and then trigger automation? Is it plan-related, WhatsApp channel-related, or a feature that Support must enable? Is this the recommended approach? API → createSubscriber (with whatsapp_phone) → contact is opted-in → “New contact” trigger → delay → send WhatsApp Message Template

All of my automation on both my account aren’t working anymore for 3 days.I’m desperate for help from Manychat, but…. it’s not really fast.Since I tried “say hi to news follower” every thing stop.It was working very well for the last 2 year.But now, it’s over, I tried everything recommande by the AI Chat bot, stuff ask with the 2 emails from ticket, but that’s all….Any idea ? When I tried the routing message in Business Facebook, I got this error message.    I tried of course to disconnect Manychat, reconnect, refresh everything, with no result...

Analytics for ManyChat automations is very sparse… it seems that a request for date-based anayltics comes up a lot. Is this in development? What’s the verdict? 

How do I link my WhatsApp business 

I receive errors when trying to send out messages using the Manychat Make modules for “Send text” and “Send message”  Could someone shed some light on what they intended for? I am planning to collect leads via Instagram and Telegram and to then send out Texts/Messages via the according channel where the contact came from. However the errors claim there was no prior contact and no message can be sent and also mentions message Tags:[400] Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 70h ago (more than 24 hours ago)When adding a Tag I receive:[400] Validation error: Message tags are no longer supported for Facebook Messenger.This leads me to believe that those modules are supposed to be used for Facebook Messenger and not Telegram and Instagram. Is that correct?I assumed you can use the modules “send text/message” for any of the channels and that the subscriber ID would carry the attached channel so that Manychat know via which chann

Hi there,I am sending a welcome message with a question to new followers and would like to start a lead qualification when they answer. The AI step seems to be really helpful, but I am not quite sure yet how and when to use it. I have three questions which I would like to ask new followers to identify if they are potential customers, but I have some technical questions on how to set this up:Is it possible to start an automation (incl. the AI Step) if a new follower responds to my welcome message which doesn’t contain a link? How would I start the automation with the AI step as soon as a follower responds?Is the AI Step “smart enough” to skip questions if the first answer contains already all answers? How would I train the AI to do that?Can I only give context within the AI step? I am working in a specialised domain and could give the AI much more context for the interaction (through files, chats with clients, example chats doing the qualification manually, etc.). Do I feed all this in

I automated a Comment/Reply/DM for my ebook months ago for all posts.  The Keyword was “VIBE” but it would send replies randomly to people who didn’t comment the keyword.  I ended up having to delete the automation because it began replying back to EVERY SINGLE COMMENT.  The setting was set to “message a keyword” and not “message all” so I’m not sure why that happened.  And even with the deleted automation, my followers are STILL getting replies and DM’s.   I’ve refreshed my permissions, the only thing I can think to do is delete my ManyChat altogether and start over.  But that would delete everything I’ve automated too.   Ugh, please help.  ALSO WHY IS THER NO CUSTOMER SERVICE ON MANYCHAT!?! I need to talk to a person.  

My Instagram account @magno_properties is connected via Instagram OAuth. The bot receives messages but cannot reply - error says channel not available for communication. I need to switch to Meta for Business connection. Please help. 

Bom dia, criei uma automação para novas seguidores e até agora só mandou uma mensagem, sendo que já ganhei uns 7 seguidores… O que posso fazer pra consertar? alguma coisa está errada.

Hello there,i have a very frustrating issue,,i signed into manychat before for my Instagram business account through my email and also the facebook through the same account, but suddenly my favebook page got banned permanently so now i cant login  my manychat dashboard/account please help cause all my automation for the IG business accounts are on manychat  account and i already paid for the paid planplease help urgently 

I created a workflow to collect daily user information.However, the user missed answering yesterday’s questions, and we also sent today’s message.The user first submitted answers for today, then later submitted answers for yesterday by selecting the previous options.I want to store these as two separate conversations, but they are being treated as the same one. I’m using an n8n webhook to save the responses to a Google Sheet—what can I do to separate them?I tried a solution where I generate a unique ID via the n8n webhook and store it in a user field, but it gets replaced every time. Is there any variable or method that allows storing a unique ID for each workflow run so it remains distinct?

Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

I am creating a manychat subscriber using api.Create failed, attempting to FIND existing user. Error: {"status":"error","message":"Validation error","details":{"messages":{"wa_id":{"message":["This WhatsApp ID already exists: 91*********"]},Now the frustrating thing is how do i get the subscriber id of this id so i can update some important fields that i need to communicate with this customer.There is no search by wa_id feature available. And it would make more sense that when this error is thrown you should also give the subscriber id of the contact already in manychat.  

As we know previously, Manychat allow use to broadcast to all our messenger contacts, but after the depreciates of Tags. Does it mean all my 20K+ contacts are basically useless now?

Hi,I need the VAT number of Manychat company for my accountings (not my own VAT on invoice, that I already have).The address of Manychat is not enough and the rules in Denmark requires applying the company VAT from every company we buy from.I can’t find it anywhere and Chat GPT couldn’t help either. It doesn’t seem to be official anywhere, so maybe someone before me has had the same issue and been in contact with the support. I need the VAT ASAP. Does anyone know the VAT for Manychat?  

hi i started using manychat automation for whatsapp dm keyword reply for 10 days...but i got restricted does that have any thing to do with manychat...and how to know if using manychat dm keyword reply could get me restricted or banned another time?

特定のコメントを入力しても作動するときとしないときがあるのはなぜですか？？ほぼ反応しないのですが、途中で止まる。だれも反応しないなら何か間違っているのはわかりますが、反応してる人もいます。初めましての挨拶の設定もまだできないと表示されています english:Why does it sometimes work when I enter a specific comment and sometimes not? It barely responds, but sometimes it stops halfway through. If no one responds, I know I'm doing something wrong, but some people respond. It also says I can't set up a new greeting yet.

From my understanding, you can only get the JSON code to connect to the FB ads if you select the “user clicks on facebook ad” trigger. However, when I try to activate it, I get an error message like in the first image. But I’m confused because nothing in my initial message has those variables (see 2nd screenshot).   

I am trying to connect an Instagram account, but it shows that “Request Sent” and I can’t find anywhere the request that I need to approve. I have full access and also the owner of the Instagram account we couldn’t find it anywhere. Please help.