General Q&A

Hello when the users (not necessarily follower) got my private message and answer, they should get an automatic reply. But this doesn’t work, although it seems to be live. Anybody has an idea. Many thanks  regards,  Nils

I set up a flow3 days ago - tested it completely - was working great and then sent ads to the post. Now the automation is not working.    It should have 3 sections - the first is the introduction - hello which completely disappears when you save now. I deleted the working one thinking maybe it had a bug and completely rebuilt it - and the exact same thing happens you now get a message that says “nothing here to automate” - so when you edit. - you see it - when you save - it disappears.  and on Instagram its not working at all when someone types in WIN.  HELP. 

1. Get clear on why people should follow youBefore tactics, answer this (even just for yourself): Do you educate, entertain, inspire, or sell? What problem do you solve or vibe do you give? If your content doesn’t fit at least one of those, it won’t stick.2. Optimize for attention (first 2 seconds matter)People scroll FAST.For Reels: Start with movement or a bold statement No slow intros, no logos first Add text on screen immediately (most people watch on mute) Examples: ❌ “Hey guys, today I want to talk about…” ✅ “3 mistakes killing your Instagram growth” 3. Post content Instagram pushesRight now, priority goes roughly like this: Reels Carousels (swipe posts) Stories Single images If you’re posting only photos, you’re playing on hard mode.4. Use simple content formulas (don’t reinvent the wheel)Rotate between these: Tips / How-to (save-worthy) Before vs After Mistakes to avoid Myth vs Truth Behind the scenes Personal story with a lesson Trends (but adapt them

Hi I’m new to manychats and wanted to try the essential paid class but I hit the account limit even though I deleted all contacts and chats and now I’m afraid that the paid account will behave the same and I won’t be able to send automated DMs because of the contact limit.I would really appreciate your help🙏

Hello I’m a very new user so the issue could be entirely user error.  That said, what drew me to Manychat was the ability to DM new followers.  However when I try to set up this automation I am seeing that it’s a Beta feature and not available to me, which is strange because I see tons of advertising about this.  Am I missing anything?  Is it just not available to me yet?  Anything I can do to enable this feature/automation? TIA! 

Hi everyone,I’m facing a critical issue: My chatbot sends a welcome message with "Yes" / "No" buttons.  On desktop, buttons work perfectly.  On Telegram, everything works.  But on mobile (Facebook), the buttons appear but are not clickable — tapping does nothing.  I’ve tested on multiple Android devices. Cleared cache, reinstalled Messenger, refreshed permissions but no fix.This was working until last week, and no changes were made to the flow. Has anyone experienced this recently? Could this be a Meta-side issue?  Any workaround or fix?Need help urgently, blocking client demos.Thanks in advance!

Hi, so I’ve set up an automation where I want every comment on my reel to get a DM. With the important condition; that if someone comments 10 times, they only get the DM once. Everything seems to be set up correctly, but it does not work. Can anyone help as to where the issue lies? See the setup below:  

We enabled the welcome new users flow and it’s been great! It was perfect timing too since we’ve grown a ton and so it’s been served up to over 20k people!My issue is this - our message is along the lines of: thanks for following - we have so much more to share, let us know if you want us to send you the links to get started. The CTA button text says ‘Yes - send them my way!’  What I am seeing is that many people don’t click the link and are manually typing a response like ‘send it to me’ or ‘that’d be great’  - - are they not realizing they can click on the blue text? Any ideas on how I can better get people to understand that the CTA is a button that they should click on? NOTE that I’ve already tried to change it to ‘tap here to send’ and people are still commenting without tapping. 

I’m having an issue with my Instagram Comment Reply automation. Some comments don’t get their auto dms. this has been going on for a few days now. it selectively chooses when to work and it is random. I’ve gone through all the TS provided by manychat AI bot but still the same

Hi I just boosted one of my posts on IG by ads. I did all through the IG, just tapped boost. Before that I had manychat automation which would reply to comments from organic traffic, and sent free resource. Now when I am running an ad and people comment on that post, automation doesn't reply and they don't receive any material.  Can someone help me with that ?? Thank you.

  Hi everyone,I’m already approved in PartnerStack for the ManyChat Partner/Affiliate program and I’m currently receiving commissions.　I want to confirm what happens if I cancel my own ManyChat Pro subscription.  If I cancel Pro, will my PartnerStack referral link remain active and continue tracking new sign-ups/upgrades? If new users sign up through my referral link and upgrade to Pro (or if existing referrals keep paying), will I still receive commissions even if I’m not a Pro user myself? Is having an active ManyChat Pro subscription a requirement for payout eligibility (now or in the future)? Are there any cases where commissions stop, for example:   my PartnerStack account becomes “inactive” the program removes affiliates who don’t actively use ManyChat policy changes / compliance issues If commissions do continue after I cancel Pro, does the commission duration remain the same (e.g., up to the first 12 months per referred customer)?  If you can point me to t

I wish to use the mentioned platforms (Many Chat/Open Ai) to have it initiate text with my list of clients once they are added in ManyChat and than let Open Ai have Ai based conversational text conversations to influence them to set appointments. Any advice is greatly appreciated 

Hello - has anyone been able to fix this issue of Beta? I’ve connected my IG with the new flow it asks but still says it’s in beta … yes I see other accounts continue to access it. Has there been a workaround for this, or does the ManyChat team help make this run smoothly? Thanks

Hi there!  I followed the instructions in “Remove Contacts To Reduce Your Monthly ManyChat Cost Initially” from the School of Bots guide (purging unengaged contacts older than 90+ days for both Messenger and Instagram).I’ve attached screenshots below: However, I’m now noticing that some conversations from just a few days ago are showing as unsubscribed, which means we can’t message them back.I’m trying to understand:Is there a setting or step in the purge process that could could have caused this? Is there a way to fix this? Thanks so much!

Hi,I recently saw an option to create Manychat application and i got me wondering what is the difference between that and installing a template.My specific use case is that we are developing an AI DM setter that runs on Manychat with some parts of it being on proprietary servers. Right now, clients download a template and need to do few other things and the bot is set up. My questions is how can i use Manychat applications to help make the installation process be easier.

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

I set up MC with my old IG account. I’ve since changed the name of the IG account, but it is the same profile. MC wouldn’t let me sign in but still said I had an active account and had to sign in. So I used FB to sign in, and selected the account (that is now the new business name), but on my MC dashboard, it still shows the old account photo and profile info, and not the new one I selected during the steps of signing in with FB. But it won’t let me create a new account, bc if I use Google to do so, it says it recognizes me and I have to sign in. So, I’m in a stalemate. Any ideas?

Hi Everyone, need help with Instagram + ManyChat accessOne of our previous team members connected our Instagram page to his personal ManyChat account and created automations there. He is no longer working with us, and we don’t have access to that ManyChat account anymore.Now we want to: Remove / revoke that ManyChat access Connect the same Instagram page to our new ManyChat account Since we don’t have contact with the old team member, what is the correct way to disconnect the Instagram page from his ManyChat account and reconnect it to ours?Any guidance would be really helpful. Thanks in advance 🙏 

Manychat asks for the reauthorization of tiktok connection after about 6 hours again and again. I dont know why. 

Hi everyone 👋I’m relatively new to ManyChat and I’ve hit a bit of confusion I’m hoping someone can help clarify.I seem to have two different ManyChat workspaces:One created via Google login (on a paid plan), but with limited features and no Meta channels behaving as expected.Another created via Facebook login, connected to Facebook/Instagram, where I have full AI + automation features available (currently on a free trial), and where all my main work/flows live.My questions are:Is this expected behavior (separate workspaces per login method)?If I upgrade the Facebook-connected workspace to the Pro plan, will all my existing automations and AI agents remain intact?Is there any recommended way to consolidate or should I simply abandon the Google-login workspace and continue with the Meta-connected one?I want to make sure I’m upgrading the correct workspace before committing to the $44 plan and avoid rebuilding anything unnecessarily.Any guidance from experienced builders would be hugely

Hello everyone, I'm new to manychat. I'm setting up some responses for my business Instagram.Would you like to know where to activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

My Instagram DM automation suddenly stopped responding to most messages, even though I haven’t changed any settings.The automation is enabled for all Reels and posts, but it currently replies to only 1 out of every 10 comments. Since my settings haven’t changed for over a year, I don’t believe this is a configuration issue.An urgent solution would be greatly appreciated, as hundreds of customers are currently unable to receive price information.

So i have intergrated Whatsapp business into manychat. I want to add a new contact on whatsapp business. I go to add contact and then create the details. When i want to start a concersation after i have saved the details it says i need a template which i created - waiting for Meta approval ...is this the only way to do this ?