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General Q&A

Any questions you have about using Manychat.

2,415 Topics
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Alina MUp-and-Comer

asked in General Q&A

Variable from Webhook doesn`t change in value

I have an issue I haven`t been able to solve for 3 days now. Make Webhook response returning data, however, sometimes Manychat does not change the variable and returns the previous one. I investigated the issue and decided that it could be because of the content size, JSON seems to be correct. But still don`t know what messages work and which don`t. I have 2 automations for 1 bot: Main (working good): https://manychat.com/flowPlayerPage?share_hash=758484_792f08c7000d778390a6818da5b42cf6c1b84fb1 Secondary (default reply, doesn't working as wanted): https://manychat.com/flowPlayerPage?share_hash=758484_266553bdabb1a798009d753f5a5c9c4da80f81ce In the secondary automations, you see that there is a default reply in whatever stage the user asks random questions and sends any text. Then this text is transferred to Make.com and replied by ChatGPT assistant. I tried simplifying json, but still doesn`t work. Always works for small 1-line answers. However, when I ask something normal (like fo

402

3 months ago

adreemartUp-and-Comer

asked in General Q&A

Many Chats + Wix Connection through Pabbly Connect

Hi Community,I have my Many Chats account connected to Wix Contacts through Pabbly Connect. There’s a webhook between the two that’s supposed to create a new contact every time someone sends and email through Instagram. The connection isn’t working and I’m wondering if there’s an easier way to collect emails. I noticed that exporting the list doesn’t work. Does anyone have a solution for this? Thank you!

Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

1541

3 months ago

MLDUp-and-Comer

asked in General Q&A

Google sheet intégration

Hello,I need to automatically put my contacts in google sheet. So I've set up an action that automatically puts them there. My question is as follows: Can I put the action at the start of my questionnaire and collect the following information if the lead responds? For example, what is your name -> James your email? -> test@test.fr Your favourite colour? -> No answer So should I put my action in the last question or the first, if it is in the first question will it take into account the following questions? Thanks in advance!

I can't reply comments on Instagram

After using it and getting 4000 commentsCurrently I can't reply to comments on Instagramnotifications like violating the communityhas anyone experienced this?and is manychat safe from being banned?

Worried about bulk DM message + other questions

Hello!I did the first manychat automation (whoever comments on the video gets a link in the message to download my file). Now I see in the profile that I have 1068 active contacts, 847 inactive contacts. I would like to write a DM to everyone who commented on the video and got my file, how they are doing with the file, if they understand everything and I want to offer them another subservice to my file.Can I write everyone a private message? Don't I get BANned on Instagram?What is the difference between a "visitor" status and a "subscribed" contact?How can I further communicate with people and offer them a service/discount if they have already commented on the video and received a link that they clicked on?

Can someone explain this billing invoice? I hardly believe that I had 2500 contacts, how I can check it?

451

3 months ago

Charly de ArgentinaUp-and-Comer

posted in General Q&A

Having problems with first automation

Hello people, good afternoon. I'm new to Manychat and I'm having problems with my first automation. I've already done all the automation development and it works fine, but when I publish it I can't get the trigger to be enabled. Therefore, the automation doesn't work. Where could this problem come from? Maybe it's from the Facebook Ads Manager. Here in Manychat I've already tried everything I found, from the button that doesn't respond to me and browsing through different parts, but I couldn't figure it out. Who knows how to solve this? Thank you very much.

MLDUp-and-Comer

Hello, My leads often type wrongs their name or email adresse. I want to give them choice to replace the info they give, how can i do it please ?

Messenger quick reply

Is there a way to show more than 11 option in multiple-choice quick reply? also, i there a way to allow the user choose one more option in the quick reply?

3 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Live chat Sync Issue on web

Hi, There is live chat sync issue on website, on mobile app, it works fine but on web it doesn’t sync well and I see only old contact chat. Tried clearing cache and cookies and reset permission but nothing works, can you please help.

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

3 months ago

Jonkings07

asked in General Q&A

How Can I Connect 2 WhatsApp Number to one of my FB page in ManyChat?

Hi, I have a Facebook page integrated with ManyChat where I already connected one WhatsApp number, but I am looking to know if it’s possible to add a second WhatsApp Number. I am running job post advertising on Facebook for one of my pages, and I have now two recruiters. So, I want to know the best way to work this out, whether I should add a second WhatsApp numbers, or both recruiters can use the same WhatsApp number already integrated

send in from Excel to a subscriber

team any way i can send WhatsApp to a subscriber from Excel i tried many way all fail also from other like batch file @echo offsetlocal enabledelayedexpansionREM Set your ManyChat API keyset API_KEY=559135:6f1bf95ac1ceda72d7REM Set the ManyChat API endpointset API_URL=https://api.manychat.com/fb/sending/sendContentREM List of subscriber IDs and messagesset subscribers[0].id=1195263093set subscribers[0].message=Hello from ManyChat 1!set subscribers[1].id=1195263093set subscribers[1].message=Hello from ManyChat 2!set subscribers[2].id=1122334455set subscribers[2].message=This is a test message.set subscribers[3].id=2233445566set subscribers[3].message=Another test message.REM Loop through the list of subscribersfor /L %%i in (0, 1, 3) do ( set "SUBSCRIBER_ID=!subscribers[%%i].id!" set "MESSAGE=!subscribers[%%i].message!" REM Create a JSON payload set "PAYLOAD={\"subscriber_id\": \"!SUBSCRIBER_ID!\",\"content\": {\"messages\": [{\"type\": \"text\", \"text\": \"!MESSAG

I have an automation set up to sens a message on instagram when a certain word written in the comments. It stopped working and I have tried to make a new one, same thing - people comment and nothing is sent. I have no idea why!! Any clues or tips?

241

3 months ago

Heather AustrieChat Surfer

asked in General Q&A

full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this?

141

3 months ago

ThisIsJohnUp-and-Comer

asked in General Q&A

My Automation wont trigger when I add tag

Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something?

392

3 months ago

jakelinealmeidalidsChannel Explorer

asked in General Q&A

Problema com Condições de Resposta, Atraso e Tags no Bot do ManyChat

Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*: - Verifica se a tag é "FRANQUEADO" ou "facebook". - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação.3. *Condição #4*: - Verifica se "Última interação no WhatsApp contém qualquer valor". - , continua para enviar a mensagem de resposta.4. *Atraso Inteligente*: - Se a condição não for atendida (ou seja, se o usuário não enviou uma mensagem), espera 3 minutos antes de enviar a mensagem.### Problemas Encontrados:1. *Para a Condição #4*: - A c

1050

3 months ago

sierramendexUp-and-Comer

asked in General Q&A

Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

Can't link to instagram due to multiple accounts?

Hi!I currently have a personal instagram account and a professional one that are linked under one email on instagram - in the app I jump between them with ease. Every time I try to set-up Manychat it brings up my personal instagram account with no way of getting to my professional one and tells me I need to switch to a professional account.How do I link Manychat to my professional instagram account if it never comes up?Help? :-)Thank you!

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system/Original:ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

170

3 months ago

camillatorres56Up-and-Comer

asked in General Q&A

GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

1771

3 months ago

camillatorres56Up-and-Comer

asked in General Q&A

How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

3 months ago

So-timaa

asked in General Q&A

can’t activate the trigger with comments

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию// Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation

Can't change Instagram account connected to Manychat

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

1311

3 months ago

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