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General Q&A

Any questions you have about using Manychat.

  • 3,055 Topics
  • 6,115 Replies
3056 Topics
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
How to Withdraw Funds from Manychat Wallet

I recently funded a trial account with $70 without realizing that it was the wrong Profile - since most bear the same name for the same brand. I’ve cancelled the trial. How do I transfer the funds in the Manychat trial profile to my second Manychat profile which is a pro profile? The subscription to this pro profile will be renewing on the 17th of this month. 

493
iamgrace
gildsonsoares
gildsonsoares
posted in General Q&A
My WhatsApp won't approve

My number that I generated on Manychat is not being approved on Facebook Business. I think it's related to the country of address of my business, which I fill in with the country from which the number was generated US +1 (United States). However, I'm from Brazil. Can you help me, please? 😥

362
fumpa
mnarcelovaar
mnarcelovaar
asked in General Q&A
manychat dont let me connect my whatsapp

HHHHHHEEEEEELLLLLLLLPPPPPPPPP hi im having this error that after i pick the business suite that i want to use whatsapp with doesnt let me go next so i can pick the numberall the other things someone know why this happen i also tried to reach out to custumer service but they just don reply 

261
fumpa
Keeks
Keeks
posted in General Q&A
error message

Hi all, I'm trying to connect my Instagram to my many chat account and I keep getting error messages so it won't let me. Any ideas. 

432
Jéssica De sousa
Oggeek
Oggeek
posted in General Q&A
I can’t connect to Instagram

Here’s the situation.  I have an Instagram account, og__geek.  This is my main account, I created it years ago.  I created a new account, freedomfinancehq.  I can’t connect Manychat to freedomfinancehq, only og__geek.  Help!

343
Fabio Gaulke
drimaan
drimaan
asked in General Q&A
GoHighLevel SMS to ManyChat

We want to connect our SMS in GoHighLevel and trigger out ManyChat automations if word triggers are also sent in GoHighLevel. 

101
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Adding/Updating Subscriber Via API - Duplicate email

I am helping a client pass data into ManyChat via their API integration. All API Calls were integrated using the documentation at this linkThis it the current flow we have set up: Creating a Contact with their platform's built-in fields (createSubscriber API call) Adding a "Tag" to that contact using the Contact ID generated in Step 1 (addTagByName API call) Updating custom fields using the Contact ID generated in Step 1 (setCustomFieldByName API Call) The above process works as anticipated with new email records. But where we run into a bit of an issue is with duplicate emails that already exist in the ManyChat account. In Step 1, if we try to create a contact using an email that is already in the account, it spits back an HTTP 400 error saying that the Email Already Exists. This prevents us from being able run steps 2 and 3 on that email record.  If we were either able to get an API response in step 1 for duplicate emails that indicates the Contact ID for that pre-existing email

331
Fabio Gaulke
RodFpr
RodFprUp-and-Comer
asked in General Q&A
SUBSCRIBER CREATION WITH SUTOM FIELDS VIA API

Can I make a request through the manychat API for the creation of a subscriber and be able to add custom fields in the same request? 

131
Fabio Gaulke
Max112233
Max112233Up-and-Comer
posted in General Q&A
URGENT - Problem with Instagram channel connection

Hello. I am encountering a strange bug with instagram. I have been running an IG account for almost a month and have over 9000 contacts, where manychat has worked perfectly for.The other day I changed one setting on the linked facebook account, changing the Instagram receiver from the default (nothing selected) → manychat. Since then, nothing is working. When people type a keyword, they do not get the connected automation. Conversations arent masked as open. All the functionality of manychat has stopped. My instagram has 0 issues, and i can still message people fine on there, they do not show up on manychat. People messaging my profile do not show-up as a new contact on manychat. I have colleuges that run instagram pages, where the IG-manychat connection is still working fine. And even if i try a new account it works fine, there is just something broken here. Has anyone else encountered this before? or know of a fix? I need help ASAP  

1096
Max112233
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
What Happens When I Delete Manychat Account

I have 3 different Manychat profiles with each profile connected to separate Facebook Profiles. Let’s call them  Manychat Profile A, B and C. Profile A and Profile B are pro profiles. Profile C is a trial profile. Let me explain the Manychat profiles - Profile A opened using a Facebook Profile for someone whom I’ll “Ola”. Profile A is a Pro Manychat profile.Profile B opened using my own Facebook Profile - YGF. Profile B is a Pro Manychat profile.Profile C opened using my second Facebook Profile (which silly-nilly me named “YGF”). Profile C is a trial profile.I have full admin rights on all Facebook profiles. The issue I have is this -In Profile B, I have two accounts. One for YGF and the second one is Profile A for Ola! So in this Manychat profile, I have 2 pro accounts!I want to remove the second account which is the Ola’s Manychat Profile (that is, Profile A) from Profile B.  What I’ve tried:I’ve tried removing the Facebook page and Instagram account connected to the second account o

640
iamgrace
gasty
gasty
asked in General Q&A
Automated Instagram Message with Website Add Conversion, not Messaging

Hi people! I recently clicked  on an Instagram ad with the call to action ORDER NOW, this link redirected me to their website, I didn’t purchase anything and came back yo my feed with a message notification. I went to my inbox and there it was, an automated message coming  from this same company asking me a question and with a small light grey text of Instagram app saying “This welcome message was automatically delivered when you tapped on an ad, they won’t see this chat until you’ve sent a message”What is this wizard magic and how can I achieve it? So far I can only set up this here when using the Meta Conversion as MESSAGING APP. But I dont want that, I want people to go to my website after clikcinc the add.Any ideass?? Thank you people!

371
iamgrace
tonyandex
tonyandex
asked in General Q&A
Can't Connect to IG

I do not have” Connected tools,” option. I have messages and story replies-->Message controls, Story replies, message requests,

60
tonyandex
barad
baradUp-and-Comer
asked in General Q&A
Affiliate Commission Eligibility When Purchasing ManyChat Accounts for Clients?

Hi everyone,I run an agency, and i want to purchase ManyChat accounts for my clients under my business, but I’m wondering if I would still be eligible for affiliate commissions for these accounts. Since I would be the one making the purchases by adding accounts to my profile. would I still qualify for the affiliate program, or do commissions only apply when clients purchase each with a different email and profile through my affiliate link?Has anyone else had experience with this, or is there a clear guideline from ManyChat on how this works? I’d appreciate any insights or advice. Thanks!

450
barad
Boost Performers
Boost Performers
asked in General Q&A
How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

How do I cancel my ghost account? When I sign in I don't see that I have an account but I keep being charged.

171
Gustavo Boregio
Adnan Shikh
Adnan ShikhUp-and-Comer
posted in General Q&A
WhatsApp Catalogue

Hello there,I integrated product catalogue to WhatsApp and I can now automate a reply when user send a cart.But I wonder if I can read the product details and extract them to a CUF from the sent cart by a user whereas I only can see the following photo from live chat 

2035
davidcosan
Salty
Salty
asked in General Q&A
Free Trial Error

Hello, I am new here and I would like to give it a go to this app. I have been trying to sign up for the free pro trial to make a desition but it is not working. Everytime I put the details of my card I received the test on my bank account (0 charge) and then on Manychat a message of an error apear. Any ideas how to solve this? Thank you 

261
Fabio Gaulke
Rodolfo
RodolfoUp-and-Comer
posted in General Q&A
Need Help with Profile Message and Welcome Message Automation on WhatsApp

Hello ManyChat Support Community,I've created an automation flow and need to make two final adjustments. The first one is to change that default profile message, "Hello, I'm using WhatsApp," but I can't find where to edit it. I've already found where to edit the profile picture, WhatsApp Business message, email, and other profile settings, but this particular message is elusive.Another thing is, I'd like to see if there's a way to set up an automatic welcome message if a user just opens the chat on WhatsApp without doing anything. As soon as they open the chat, I'd like to send a welcome message without a link or keyword trigger.Thank you for your help!

1134
Rodolfo
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?

473
galtsev
David_Ezih
David_EzihUp-and-Comer
asked in General Q&A
FB-only-connected account, BUT shows WhatsApp subscription instead...!

Hi everyone,I recently ran into a situation where:We have a Manychat account with ONLY Facebook page account connected However, for some reason...some users (subs) are being marked as “opted-in for WhatsApp”, even though NO WhatsApp account is connected to this Manychat account.Anyone have any idea why this may be the case please?And more so, how to resolve such situation?SEE SCREENSHOT ATTACHED, OF CONTACT SHOWING THIS: Thanks!

231
Gustavo Boregio
siriob
siriob
posted in General Q&A
response mapping not working

Here’s the response I get from my request: {"data":{"id":"sub_920c56dc-7e5e-4003-947a-708dae413c24","email":"martinwdesouza@gmail.com","status":"active","created":1725403402,"subscription_tier":"free","subscription_premium_tier_names":[],"utm_source":"direct","utm_medium":"","utm_channel":"website","utm_campaign":"","referring_site":"","referral_code":"hi1oxGcAlr","stripe_customer_id":"","custom_fields":[  {"name":"First Name", "kind":"string", "value":""},  {"name":"Last Name",  "kind":"string",  "value":""},  {"name":"Full Name",  "kind":"string",  "value":""}]}}And here’s my JSONPath: $.data.id  Thank you for answering. :)

401
Gustavo Boregio
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
comment post - how to get the comment as a data value

I've noticed that in the Live Chat area, there's information about the post response when someone comments on a post, but there's no way to receive this information within ManyChat as a data field.It seems that ManyChat can capture this field, but there's no way to use this information.So, is there a way to use this?If not, why isn't this option being made available to everyone?It's a shame since the information already exists.Also, this feature is already available in other chatbot systems so why not in manychat too?

391
Gustavo Boregio
Pricelesspassport
Pricelesspassport
asked in General Q&A
Unable to sign in on Desktop

I can sign in on the mobile app without issue, but no matter which browser I use on my desktop it keeps saying Authorization failed. I have the correct password and two means of signing in. I need to access the desktop version so that I can access billing to cancel my membership. Anyone know how to resolve this issue before I block furthers charges from Many Chat on my bank card?

331
Gustavo Boregio
Januartha
Januartha
asked in General Q&A
Problem with WhatsApp connected

I have disconnected ManyChat from WhatsApp. However, when I try to log into WhatsApp Business, a pop-up always appears saying, 'WhatsApp is temporarily unavailable. Please try again in 1 hour.'What should I do? Can ManyChat provide a solution?Before I connected it to ManyChat, I could log into WhatsApp Business normallyThanks

461
Gustavo Boregio
galtsev
galtsevUp-and-Comer
asked in General Q&A
User comments on your Post (HELP)

Please tell me, I set up a reply to a comment under the publication, but the bot sends the link only once to the account, if a person comments on the same post a second time, the bot no longer sends it.How to make the bot always send a reply to a comment?___ how to set up manychat (for insta) so that it sends a message to a user every time instead of just once? (For example, if the user wrote the required code 2 times under the post, then the bot will send the necessary message 2 times)and so the bot works only 1 time for a new user, the second time it does not respond to the request.

857
galtsev
schneita
schneita
posted in General Q&A
IG summit x Manychat Recordings

Hey queens @Marina @Raquel C I don’t know who else to turn to, but I just logged into my IG Summit space (I bought the ticket and all), and under replays, I have exactly two recordings and nothing else. The recordings I have are the ones I was able to watch a week ago. The site says the replays should be available for 6 months (except for a few exceptions), but I can literally only see two. Also, I can’t even access the second day’s material at all. There are no filters applied in this view. Is this a bug, or am I really unable to watch all the videos? By the way, I can’t even re-watch the two videos that are on that list below. It just says "session ended." Also, I didn’t have this issue last week.  

10
schneita
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