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General Q&A

Any questions you have about using Manychat.

  • 3,522 Topics
  • 7,272 Replies
3523 Topics
techrosen
techrosenUp-and-Comer
posted in General Q&A
Comments not showing on my Instagram post

When someone comments on my IG post, I can’t see the comment and the automation doesn’t trigger. I’ve tried commenting from my burner account: it looks like only the person who made the comment can see it but no one else. This only happens on some posts with automation and when the comment contains the automation keyword (other comments are posted).It seems like IG flags any word that I’ve included in my CTA as spam and doesn’t show the comment for some reason. I barely get 5 comments on a post so I don’t think the problem is because of volume, I assume it’s a problem on the IG side because the automation doesn’t trigger at all.I am able to see the comments in Meta Business Suite. I created a report for IG support.Has anyone faced this and is there a fix?  

2761
Gustavo Boregio
Joao Goes
Joao GoesUp-and-Comer
asked in General Q&A
ManyChat Automation Not Triggering After User Creation via Make

Hello everyone,I’m setting up an automation using Make and ManyChat, following this flow:A user fills out a form on a landing page. The form automatically populates a new row in a Google Sheets spreadsheet. Make has a “Watch New Rows” trigger, which creates a new user in ManyChat using some information from the spreadsheet. From there, we move to ManyChat, where I have an automation triggered by “new user added.” This automation is supposed to send a message (authorized template) directly to the user, starting the conversation.It seems the Make part is working fine, as the new user is successfully created in ManyChat. However, the automation does not trigger, and we are unable to send the message to the user.Any idea what might be going wrong?Screenshot from Make:  Screenshot from ManyChat:  Thanks in advance for your help!

493
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Blacklist/Globally Suppress by Email Address (API)

Hi There,Am helping a client automate their data flow with ManyChat. They have run into issues with unsubscribed/litigator emails in other platforms and want to ensure that we can sync their list of known litigators and unsubscribed emails with their ManyChat platform.Is there a global suppression/blacklist feature in ManyChat? And if so, is there a way to automatically update this list via API or in another automated way? I am not familiar with the ManyChat platform/interface, so any insight on this would be appreciated.

241
Fabio Gaulke
M
MBPUp-and-Comer
posted in General Q&A
Automation n8n

I have an automation trigger from manychat, I connect with a webhook to n8n and I want the chat process to be followed there with an agent. Does anyone know how to follow this because it hasn't worked for me?

1603
Gustavo Boregio
E
Ellenium Beauty Center
asked in General Q&A
Please do not remove the Russian language

You have a really great platform, but you decided to remove the Russian language. This is the advantage because of which I chose your platform among others. If the decision to remove the Russian language is related to Russia's aggression against Ukraine, then I am against the war, I am very sorry, I do not support Russia's actions and I do not live in Russia. But my native language is Russian and it is more convenient and much faster for me to work with services that have Russian language. My clients are mostly Russian and Turkish speaking. I like your platform very much, I would not want to switch to another service. And I am sure that I am not the only one. Many people of different nationalities speak Russian (Ukrainians, Kazakhs, Moldovans, Belarusians, Tatars, Chechens, Bashkirs, Uzbeks and many others). Please do not remove the Russian language.

761
D
Vaibha
VaibhaUp-and-Comer
asked in General Q&A
Instagram Automation Glitch/Error

I uploaded reel without caption, The automation worked perfectly. Person got reply of comment and link in the DM but when I added caption automation stopped working. I tried every step but nothing worked!

9014
Vaibha
Gosia
GosiaMessage Musketeer
asked in General Q&A
Boosted IG posts

Why does automation sometimes fail for boosted posts on IG?

180
Gosia
kamran
kamranUp-and-Comer
posted in General Q&A
Auto-message flow is too "relaxed"

So I’ve set a simple automation that is supposed to do the following: If a follower indicates that they have never visited a restaurant, then I want Manychat to send a canned message and a link to the menu.Right now, I have the current flow setup:Identify if the person is a follower Identifying the intent (using ManyChat of the follower) of the follower’s message If the message indicates that the follower has never been to the restaurant, then the flow will see that the follower has never been to the restaurant Sending a DM response to the follower, telling them to visit, and sharing a link to the menu The problem:I have multiple examples where the follower has indicated that they have been to the restaurant before, or want to do something different like place an order.  When this happens, the flow sends them the automation, which should not happen. What am i doing wrong?

404
Gustavo Boregio
Jamie Arrington
Jamie Arrington
asked in General Q&A
Best practices to avoid engagement baiting on Facebook?

With Meta cracking down on engagement baiting on Facebook, what are some of the best practices to optimally utilize ManyChat?  I had to change my ManyChat strategy on Facebook after being flagged for engagement baiting a few months back.  I’m running a promo this week and would like to incorporate ManyChat on both Instagram and Facebook.  IG is going great but I’m hesitant to use it on FB.

641
Fabio Gaulke
HealthyAmbitions
HealthyAmbitions
asked in General Q&A
Do I need 2 Manychat accounts

I signed up for Manychat Pro with my Instagram account. Do I have to pay for a 2nd Pro account for my Facebook account? When I went to connect the Facebook account, it sent me to the purchase screen again

55914
Fabio Gaulke
ARIA
ARIA
asked in General Q&A
Need Help Configuring Restaurant Reservation Flow with ManyChat + Make.com Integration

Hi everyone, 👋I'm new to integrating ManyChat with Make.com and need guidance to set up a restaurant reservation system. My goal is to automate reservations via ManyChat and sync them seamlessly with external tools like Google Sheets or a reservation management system.I’ve attached a screenshot of my current Make.com setup to show the flow I’ve been working on. However, I’m unsure about a few things:1️⃣ How do I structure the ManyChat flow to collect details like date, time, and party size effectively?2️⃣ How do I connect this to Make.com to ensure data is sent and retrieved correctly (e.g., to and from a Google Sheet)?3️⃣ What’s the best way to handle scenarios like “no available slots” or user cancellations within this system?If anyone has experience setting up a similar flow or can provide tips, templates, or tutorials, I’d greatly appreciate it! 🙏Thank you in advance for your help!  

471
Gustavo Boregio
Samuel
Samuel
asked in General Q&A
Collaboration post Automatization

Hi, I'd like to ask, is it possible to set up automation on Instagram when two profiles collaborate. A person would comment on a keyword and then a message would come to them. I know it works on one account, but I'm wondering how it is for a collab post. Thank you for the reply. 

801
rodrigo_silvano
bggo
bggo
asked in General Q&A
Restrict source address for external API Call

Hi everyone,Im running a pilot using some external APIs calls to add value on my bot! Im impressed about how easy was that to set up! Thank you!The only problem Im facing right now is that I need, for security reasons, restrict access to this external API so it can only accept calls from manychat bot. As I know you don't provide 1 IP or range? Which is the best way so I can solve this issue?

161
Gustavo Boregio
Von
Von
asked in General Q&A
Voiceflow integration with manychat for DM response

im trying to integrate my voiceflow bot and manychat bot to automate my instagram DM’s. How do i get many chat to send the users message to voiceflow and send a response back to manychat to reply to DM’s using Make preferably, but can adapt and learn zapier if neccessary.

321
Gustavo Boregio
Cathie
CathieUp-and-Comer
asked in General Q&A
where to find my automations

  Hi I have never used my Manychat been paying since February  where do I find my automations and courses please Thanks !

191
Gustavo Boregio
ThanhCao
ThanhCao
asked in General Q&A
How to Retrieve All Statistics for a Flow in ManyChat?

Hi everyone,I’m currently working with ManyChat and would like to retrieve all the statistics related to a specific Flow, including:Total number of times the Flow has been triggered The number of users who have passed through each step in the Flow Conversion rates and other related metricsI’ve tried looking through the official documentation and the interface but haven’t found a clear way to fetch this data via the API or automate it for integration with my system.If anyone has experience or knows how to achieve this, could you please share some guidance? Specific instructions or documentation links would be greatly appreciated.Thank you very much!

732
Gustavo Boregio
Jen
JenUp-and-Comer
asked in General Q&A
Automation bug ?

Hi there, I’m having an issue with my current automation.I believe I set it up correctly but the preview keeps telling me I haven’t picked a post. But as you can see on the top left of the screen cap below, I have selected a post.I’ve tried to refresh permissions. I did an automation before that worked. Tried duplicating this one but doesn’t work either, nothing is sent to my followers.What am I missing here ?Thanks for your help ! 

432
Jen
Shibald
Shibald
asked in General Q&A
Issue with Exporting Tags and Contact Information

Hi ManyChat Support,I am facing an issue with exporting my contacts' information, specifically the tags assigned to them. Currently, many of my contacts have their data saved as tags, and I need a way to export this information to analyze and organize it properly.I have tried using a Google Sheets flow with the "Tag applied" trigger, but it doesn't work for bulk exporting all existing tags for my contacts. I also couldn't find a straightforward way to export the tags using the Audience Export feature, as it seems limited in its capabilities.Could you please guide me on how to:Export all existing tags assigned to my contacts. Extract this data in a usable format (e.g., CSV or Google Sheets). Provide a clear method to bulk organize this data if ManyChat does not currently support this functionality.Your assistance will be greatly appreciated as this is crucial for managing my contacts and improving my workflow.Best regards,

431
Fabio Gaulke
ladzio
ladzioUp-and-Comer
asked in General Q&A
connect Whatsapp

Hi guys!I’m unable to connect Whatsapp for creating chatbot. How to contact support manager for resolving my problem?

342
Fabio Gaulke
PlantProud
PlantProud
asked in General Q&A
Only 1 DM even if IG user posts many comments

Can Manychat limit the number of auto DM’s to an IG user to only 1 even if they have posted multiple comments?

191
Fabio Gaulke
marquesrec
marquesrecUp-and-Comer
posted in General Q&A
Active Campaign to Manychat Using N8n

When a tag is activated in the active campaign, the lead goes to manychat and receives the sequence determined within manychat (Whatsapp), can I do this friends? I have N8N but I don't know how to do this.

593
marquesrec
euraj
euraj
asked in General Q&A
update or delete custom field

Hello all!i accidentally formated one of the custom field (that is assumed to be text) to number. Now i cannot edit or delete that field. Is there any way to do that?

331
rodrigo_silvano
Mel E
Mel EChat Surfer
asked in General Q&A
Can't save First Name to system field

Is there issues with saving First Name data collection to the System Field?On all the client accounts that I have access to - and my own - this is greyed out and it’s not normally? I can’t turn it on.I always save to System Field first before then also saving the data to a custom field.Anyone else seeing this? 

746
ShanOIF
emilybucknell
emilybucknell
posted in General Q&A
Button on Instagram DMs not working

Ok, so when someone comments on my IG post, they get sent a message and the idea is they click the button to confirm they want my freebie and the next step is entering their email. The button to click to confirm they want my freebie was working fine and now it seems it’s not. Is there a way to work around this with a comment reply? I’m getting sick of manually sending people and apologising for the messages they got that was pointless. 

762
TheNotSoFertilePsychologist
fablearner
fablearnerUp-and-Comer
asked in General Q&A
Automation doesn't work on bulk updating contacts.

Hello,I have created an automation which is supposed to be triggered when a tag is applied to a contact. If i go to certain contacts and apply tags to them manually then the automation doesn’t work. The same is the case with updating a custom field. Bulk updating a custom field isn’t triggering the automation for those contacts.

2009
Fabio Gaulke
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