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General Q&A

Any questions you have about using Manychat.

3,684 Topics
7,699 Replies

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3685 Topics

Inquiry About Pricing and Franchise Opportunities

Hello,I hope this message finds you well. I’m interested in exploring ManyChat’s services and would like to know more about your pricing structure and subscription plans for higher contact volumes. Additionally, I would like to ask if ManyChat offers any franchise opportunities or reseller partnerships.If such opportunities exist, I’d be grateful for detailed information regarding the requirements, terms, and conditions.Looking forward to your response.Thank you in advance for your time and assistance.Best regards,baharmast

201

4 months ago

mtarekUp-and-Comer

asked in General Q&A

Random Masasges sent

Hello,I use Ref URL to get people to start a Facebook messenger automation, it don't always work, sometimes it will sit open the messages with my page and stop.I also noticed that later (several days after) when the user starts a new automation with me page they will get previous automation my gussing are what didn't open then they first click the the Ref URL then will get the automation they are requesting now. Is that a known issue? Any solutions? Thanks.

110

4 months ago

steiksUp-and-Comer

posted in General Q&A

External Request Problem In Venezuela

Hello, the bot has a problem when it finished the conversation, at the end of the flow i have an external request, but it doesn´t do it, so i checked the logs of my system, and it doesn´t show anything, so it means that the bot is not doing the external request. But if i do the test request, it works, shows 200, the connection is successfully and i can see all the data in the logs of my system. Is there an issue in Venezuela for external request? What’s happening?, Why it works only the test request?

343

4 months ago

Coordinación MKT y TI

asked in General Q&A

Whatsapp Manychat with Zappier

Hello, I have a question.Does anyone know how I can link an automated chat of manychat through zappier, so that when a person / customer fills out the form that is on my website, is to register your phone number, manychat detects the phone and trigger the automated whatsapp message? do you know if you can achieve?

242

4 months ago

Andy

posted in General Q&A

Is Impact.com is still managing the ManyChat Affiliate Program?

Hello I wanted to inquire if Impact.com is still managing the ManyChat Affiliate Program. Could you please confirm if they are currently handling it or if there have been any changes to the management of the program?

431

4 months ago

Vlad PenevRising Conversationalist

posted in General Q&A

🚀 Boost Your Manychat Productivity with This New Chrome Extension (Beta Testers Wanted!) 🔥

Hey Manychat pros! 👋I’ve built a Chrome extension designed to make managing live chats faster and more efficient. After using Manychat myself, I noticed areas where productivity could be improved—and that’s exactly what this tool aims to do! 🎯 ➡️ I’m looking for beta testers who are willing to try it out and share their feedback. In exchange, you’ll get free lifetime access to the extension, including all future updates! 🙌If you’re interested in being a beta tester, drop a comment or DM me! 🚀vlad@gatewell.cotelegram: @virtualmechanix

2025

4 months ago

weemanyUp-and-Comer

posted in General Q&A

My auto-reply is not working.

Please help me, my auto-reply is not working.

383

4 months ago

makeupgoldieUp-and-Comer

asked in General Q&A

follow up

Hi there, a few days ago I set up an automation for a link to be sent when someone comments the word ‘yes.’ I now want to send all those people follow up messages but I can’t for the life of me figure out how to do it. Can you please advise me? Thank you!

I can't receive pdf from my whatsapp bot

I can't receive pdf from my whatsapp bot, is it possible in many chats ?

181

4 months ago

CM La PlataUp-and-Comer

asked in General Q&A

Problem with the Google Sheets and Manychat API limits? WTF

I am building my Manychat bot with a lot of effort. People communicate via WhatsApp and I connect it to Google Sheet to collect the data. As soon as they communicate, I do the first insertion of the data. Then during the flow I update it 3 times. There are no more than 15 columns.Manychat says on its website that up to 150 requests can be made to the Google Sheet API per minute. I'm pretty sure I don't get over that. However, the messages from my bot to the user stop. In the "LOGS" part I found 3 warnings from Google Sheet that I had exceeded the limit. But that was yesterday. I did not find any more error messages, however the same thing keeps happening, when inserting or updating the data the bot stops for about 3 to 8 minutes, and then resumes. If I take out the insert data action in Google Sheets, my flow works normally, so the problem is due to that. This is the error, and it was the 9 that appeared. Then on 10 and 11 I don't get any errors, however the bot stops when inserting in

Send Location in WhatsApp automation

Hi,can i send a location link using WhatApp Automation ?

Whatsapp business account not showing

Hello, I am a newbie to Many Chat. My Meta Business account is verified and running. My business whatsapp the same. In my meta business portfolio my whatsapp is showing as a connected asset but when I go to whatsapp settings on Many chat, add own phone number, the search returns blank and does not show the connected, verified whatsapp business account?

500

4 months ago

the.mash.collectiveUp-and-Comer

asked in General Q&A

Quick IG commenters not getting automation

Hi! Sometimes people comment on my post before the automation is set up and then they don’t get the links to their DMs. What is the best way to remedy this? I have not been able to figure out a way to preset an automation if the post is not already live on Instagram. Not even sure if this is possible. Thanks for your time and help!

362

4 months ago

rafael razicoUp-and-Comer

asked in General Q&A

Mandar link direto da spam?

Se eu já mandar logo de cara após a pessoa comentar na postagem, uma mensagem já com um botão de link para whatsapp, tem perigo de tomar spam do Instagram?

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)

311

4 months ago

YoggaplUp-and-Comer

asked in General Q&A

link provided doesnt work on Instagram

Hi all! I have an issue in the automation on Instagram. Have connected the specific link https://buycoffee.to/yogga.pl however when the client receives this message, and click on the link, they receive the attached error. can you please advise why is this happening ? How can I change it to make it work? I would really appreciate your help. thank you,niko

503

4 months ago

spencn10Up-and-Comer

asked in General Q&A

Quick replies not showing up

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

Hi,My ManyChat automation stopped and I decided to delete and restart it. Is there anyway to retrigger previous comments?

231

4 months ago

mnq

posted in General Q&A

buttons are not working all the time

hi! maybe somebody could help me here. im getting a couple of complaints already. i created an automation sequence for instagram message which offers 3 buttons. the buttons work but not all the time. i have received about 10 messages telling me the buttons dont work. any idea why?when i tried on my mobile it worked but not on my laptop.

461

4 months ago

OliverDKChannel Explorer

asked in General Q&A

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list? Hi everyone! 👋 I’m setting up a flow in ManyChat to collect user consent for joining my Messenger broadcast list. I want to include an image to make the message.What’s the ideal image size kind of message to ensure it displays well?It is here the “upload image” i am asking about

How is the DM sent through Manychat?

When a customer leaves a comment containing a characteristic keyword on a post, how is a DM sent to the customer? Is it the customer's email or a reply to a comment on the post?

431

4 months ago

wolstadUp-and-Comer

asked in General Q&A

Automation is not working with boost

I am interesting about this message “Note the automation will not work if you boost this Post or Reel.”I am using free plan, if i’ll buy PRO, will automation work with boost this Post or Reel?Help, please! Thanks.

All comments or reactions on my posts or stories are triggering the flow.

All comments or reactions on my posts or stories are triggering the flow.Guys, I'm having a very unusual problem with my account that has never happened before. I programmed the funnels as usual, with word triggers, etc.However, it seems that a bug has started, and any comment or reaction on my stories is triggering the flow that I uploaded. I've already checked the triggers, and they're correct. I've already updated the permissions and it didn't work...My hair is already gray and I don't know what to do anymore. Can anyone help?

HELP NEEDED - Quiz is not filling out sheets correctly

Dear community, I need help - I created a quiz to help my audience determine the next step in their career. The quiz progresses diferently depending on what they answer, so it’s not based on points. At the end of each route I need to know what’s their profile, to set an email sequence to this user. So I need to have, in the spreadsheet, their name (what they answer their name is, not the insta handle), email, and the profile result. I’ve tried to do that by creating tags to each profile, but I am not sure i am using it right, because the spreadsheet doesn’t get updated with the tags created. Here is the automation - https://app.manychat.com/flowPlayerPage?share_hash=745603_327bec78a9d295e05bd6f2424d36d6c53aa7739dAny help is very much appreciated, I am losing my mind haha

How to Use ManyChat AI🤖 to Send Art Images to Customers🎨

Hi everyone! I'm a spray paint artist from Taiwan, and I showcase my artwork on Instagram and my personal e-commerce website.I have a few questions about using ManyChat AI:Can ManyChat AI send images of my artwork to customers during conversations? For example, if a customer asks about a specific theme or painting, is there a way to make the AI send them the relevant picture? I'm currently using a manually designed conversation flow in ManyChat. Is it possible to combine my custom flow with ManyChat's AI chatbot at the same time? Are there any video tutorials or guides you’d recommend for setting up ManyChat AI effectively?Thanks in advance for your help! 🙏✨

570

4 months ago

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