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General Q&A

Any questions you have about using Manychat.

  • 3,859 Topics
  • 8,091 Replies
3860 Topics
pynchon
pynchonChat Surfer
asked in General Q&A
The quality of number has gone down to "low". Can I at least keep receveing them to my list?

The quality of my number connected to Manychat (the one I use for WhatsApp onboarding) has gone down. I won’t send the welcome flow anymore, but I’d like to at least tag the new contacts, so that I can contact them later.Is that possible or would it possibly make the whole number be blocked?Thank you!(context: I’m in the middle of a launching campaign, so we’ve been receveing thousands of contacts everyday. Despite all the good practice, some still report our number).

201
rogerioaraujo
financiera365
financiera365Up-and-Comer
asked in General Q&A
How do I select the date response type?

I want to define a date type data entry but I can't see the option even though I already have the custom field created of date type. 

341
rogerioaraujo
RommelPL
RommelPLUp-and-Comer
posted in General Q&A
How to mark conversation as closed after replying to comment?

Hi guys, I use Manychat for a couple weeks already, and there is one automation I would like to implement. We receive a lot of comments under posts, Manychat sets the info directly, replying to comment on post and sensing info via Messenger. I would like to all of them to be marked as closed as soon as it will be done . As soon As I am doing that automation, I am getting message as below:  I have searched through many posts, I do not want to delete contact - it is not about the bill, it is only about keeping business suite inbox clean.Many thanks in advance!

693
rodrigo_silvano
Readytolearn55
Readytolearn55
asked in General Q&A
many Chat/TikTok help

When attempting to connect TikTok to Many chat, I received a message stating that TikTok isn't available in my country. Has anyone else encountered this issue or found a solution for linking Many chat to the TikTok platform?I live in the US 

451
rodrigo_silvano
Jacob Alerte
Jacob Alerte
asked in General Q&A
how do I upgrade to pro?

Brand new here trying to upgrade a pro so I can use tools. Cannot use tools with free version.

1011
rodrigo_silvano
Oliver Dobson
Oliver DobsonUp-and-Comer
posted in General Q&A
Maychat homepage saying "You do not have a channel" despite Insta being linked

Manychat is permitted and integrated with my instagram, it shows in my insta settings.However, my manychat home says that no accounts are linked.Anyone had this issue and knows how to fix?

193
rodrigo_silvano
Marc Vogt
Marc Vogt
asked in General Q&A
traduction

is it possible to have many chat in French please ???

91
rodrigo_silvano
djcrix1991
djcrix1991
posted in General Q&A
Disable unsubscribe button

hello everyone, newbie here. how to disable unsubscribe button? i never put unsubscribe button in my automation

333
RommelPL
razkoko3
razkoko3Up-and-Comer
asked in General Q&A
Tracking Sent Messages & Actions with Meta’s Daily Limit

Well is thereHey everyone,I'm running a ManyChat automation, and I’m hitting Meta’s 250 messages per day limit. The challenge is that I can’t track exactly which messages were successfully sent and which weren’t. Since the automation is still running, I have no clear way to determine who actually received the message and who didn’t.The NEXT STEP of the message is just running no metter the message wsa sent or not.What I'm Trying to AchieveTrack message delivery – Identify which messages were sent successfully and which were blocked due to the daily limit. Run follow-up actions ONLY for successfully sent messages – Avoid triggering actions for users who never received the initial message. Handle messages that exceed the daily limit – Make sure users who didn’t get the message today will be prioritized for the next day.Challenges🚨 Meta limits messages per day, so some messages may not be sent at all.🔄 The automation keeps running, making real-time tracking difficult.❌ There’s no built-

801
rogerioaraujo
RICARDOSANTI90
RICARDOSANTI90Up-and-Comer
asked in General Q&A
problems with the logo on whatsapp

Hello, I need help, since in the configuration section when selecting WhatsApp, when I want to change the logo of my account so that it can be seen in my whstapp account, it changes but when I refresh the previous logo remains, how can I correct this problem? 

323
Yallabook
FedeBunader
FedeBunader
asked in General Q&A
How to connect Zapier with ManyChat

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

521
Gustavo Boregio
Naf
NafUp-and-Comer
posted in General Q&A
Create asynchronous flow

Hey how can I create an asynchronous flow in ManyChat?Could you refer me to any working templates or tutorials?

171
UncommonPlantGuy
Marc
MarcUp-and-Comer
asked in General Q&A
HTTP Status in external requests

Hey folks,we are using a lot of external request with a REST API and we want to see or work with the error codes of the http status.For instance, if everything is fine, we get an http 200. When we have a internal server error from the rest backend we get an http 500 for example and want to send an error message to the chat. Currently our workaround would be sending the error message in a valid json back, which is not intended to be done in REST Calls. Because its not 100% possible in every use case.So we want to have access to the http status while designing the flows and react with conditions to the flowThanks and best regardsMarc

3975
jrbraz
Kitchen Kravings
Kitchen Kravings
asked in General Q&A
Checking if the user is not a follower or not

Manychat allows me to change my automation flow basis on this condition (Whether the user is a follower or not). Recently while speaking to a fellow Instagram business owner, I got to know there is no official Instagram API to check if the user is a follower of your channel or not and there is a high chance Manychat is scraping our IG account to check for follower status. With this question, I want to clearly ask if Manychat is scraping our account to check for follower status? If not, pls provide with Instagram official documentation through which this is made possible on Manychat.  Nothing can be more harmful to me other than getting my IG blocked, hence this is imp for me to 

2732
kas
Hollie Griffiths
Hollie Griffiths
asked in General Q&A
Fake Contracts

Hey, I would love anyone’s advice or suggestions on this. I received my ManyChat bill, which had increased because I had supposedly gone over the 500-contact limit and was now being charged for the next tier. However, I know I do not use it enough to reach that limit. When I checked my contacts, they were all fake and not real users. As a result, I have been charged for a whole month based on this, and I had 808 fake contacts. I have now deleted these, but how do I prevent this from happening again? Can they be blocked? Also, how can they increase my bill without checking with me first or giving me the option to review and remove fake contacts beforehand?  

180
Hollie Griffiths
UncommonPlantGuy
UncommonPlantGuyUp-and-Comer
asked in General Q&A
IG: Send existing post within automation

I am trying to create an automation where a certain trigger will point the user back to an existing post/reel.Currently, the only way I have to do this is to create a flow/button with a http link, but that opens the link in the Instagram in-app browsers instead of sending the native post to the user. Does anyone know a way to set up an automation to send a pre-existing post to users within the chat?

60
UncommonPlantGuy
maicon.passos
maicon.passos
asked in General Q&A
HTTP request max time for response

Hello!I want to know if there's a way to set max timeout of HTTP requests on Manychat for more than 10001 ms? I have a service that gets values from custom fields and build a chatGPT prompt, and in this moment it takes more than this to return a response, making the request fail.Do you guys know any alternatives?Thanks.

3605
Naf
Larry
LarryUp-and-Comer
asked in General Q&A
Remove a tag automatically every 24h

I’ve been trying to find a solution to automatically remove a tag to all the users that got it everyday at 23pm for example. Is there a way to make that happen in Manychat?

344
Larry
gio.ergo
gio.ergoUp-and-Comer
posted in General Q&A
Manychat + Assistant API guide

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it. 

1861
Naf
enochwu
enochwu
posted in General Q&A
manychatconnection problemwith instagram

hi everyone i had a problem connecting instagram with manychat i permitted manychat to conected to instagram but manychat didn’t response my permission and stuckin the permission step. 

70
enochwu
Raja
RajaUp-and-Comer
posted in General Q&A
I have 62000 subscribers but my sends only goto 42000 on average wiht 60% or less delivered

I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.

272
Raja
alexledford
alexledford
asked in General Q&A
Main Menu feature for Instagram not showing

Hi! I’ve set up my main menu automation for Instagram, however, I can’t find it. It says to click on the 3 lines (hamburger) but that doesn’t exist on IG now the upper right-hand corner has the option to audio or video call. Does anyone know where to click for the main menu options to come up? Thanks!

541
rodrigo_silvano
Howard
Howard
asked in General Q&A
Managing multiple Instagram pages on one Manychat account

Hi , I have multiple Instagram pages (one personal, one content creator and one Podcast) connected to my personal Facebook account. I have connected my personal Instagram account to Manychat. Can I add additional these Instagram pages to my Manychat dashboard and manage them all through the one Manychat account?

1411
rodrigo_silvano
nicki.entenmann
nicki.entenmann
posted in General Q&A
having issues

having issues sending automations - it worked yesterday no issues so not sure what has changed

201
rodrigo_silvano
CoachD
CoachD
posted in General Q&A
Assistance Needed with ManyChat Automation Duplication

I created these automations on Instagram and would like to duplicate them to Facebook. I primarily use the ManyChat app rather than the website, but somehow these automations got locked, and I am unable to duplicate them. I am not sure how to unlock them - if you have any guidance, I’d really appreciate your help.  

301
rodrigo_silvano
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