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General Q&A

General Q&A

Any questions you have about using Manychat.

2,004 Topics
3,579 Replies

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2004 Topics

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brainathlete

asked in General Q&A

Does manychat work with Facebook profiles or just pages?

Can I get Manychat to reply to comments on a facebook PROFILE in other words the profile for me? Or does it have to be a PAGE? Because I just did a live stream from my page and had people comment a specific word to get my free gift and I got about 500 replies! I never expected that. But this is on my profile not my business page

I have subscribed to manychat pro, but, when I want to use multi_condition, I can't. what's wrong?

3 months ago

thedangerousclipsUp-and-Comer

asked in General Q&A

Automation doesn't work

I have got over 20k Vews now on my newest Video on @thedangerousclips from Instagram and I've put the "reply to post" Automation and it doesn't work. I've delited it many times and made other ones but still doesn't work. What should i do?🤔🤔🤔

3 months ago

ilsartodeisocialUp-and-Comer

asked in General Q&A

automation doesn't work

I have been using my Manychat account for 3 months now and for 2 days it has stopped working. not just the last Reel but all the previous ones. Opening tickets is practically useless. invoices are ok, accounts are linked to Facebook pages. In short, everything is ok, has anyone solved it and how?

3 months ago

Samuel

asked in General Q&A

DM automatization problem

Hi I have a problem with sending messages on comments. I had this automation turned on and it worked up to a certain point and then it stopped working and stopped sending messages (note that I didn't do anything with the automation at all, I didn't change any settings). I tried to create this same kind of automation on another post and it also didn't send messages, does anyone have experience with this ?

3 months ago

Jay DisciplineUp-and-Comer

asked in General Q&A

DM Automation not triggering dm

I have been using manychat for the past three months for my business. First, it was working properly until I found something was wrong yesterday. I found out that my Manychat flow wasn’t working properly for the past three weeks. For the past three weeks, my manychat flow sent about 50 messages even though i get over 300 comments on my reels daily. I am sure that my manychat account is not working properly. Even though I set up a proper flow, it is not sending to many of those who commented. It is like sending one of the 20 people who commented. do you know what could the reason be?

3 months ago

oguzhanzenginChat Surfer

asked in General Q&A

I can't hold phone numbers sometimes. How can I catch all phone numbers in conversation?

Although the phone number is included in the conversations every time, in some cases it does not save the phone number and does not send it to Google Sheets. But getting the phone number here is one of the most critical points for me. How can I overcome this problem?

3 months ago

oguzhanzenginChat Surfer

asked in General Q&A

How can I transfer Manychat-AI phone data to somewhere

When it collects phone information, I want to transfer the phone number somewhere, how do I do this? Do I have to use another application? Is there no way to forward it through Manychat?

3 months ago

jasonearle

asked in General Q&A

Klaviyo Integration Issues

Having problems with Klaviyo integration. Sometimes it works, sometimes it doesn't. We’re asking for a keyword in comments on IG and FB, which leads to an email capture. It seems like there's a long delay getting the email into the Klaviyo list and starting the email sequence, when it works at all. Has anyone else has similar issues?

3 months ago

Daniel ZatkoUp-and-Comer

asked in General Q&A

Does the Customer Chat Growth Tool still exist?

3 months ago

Kaungsanhein

asked in General Q&A

Manychat automation stop working

when I removed myself from facebook page admin , the manychat automation that I created for that page are stopped working. what should I do?

3 months ago

Kaungsanhein

asked in General Q&A

how many pages can I control?

How many pages can I control with my free manychat account?

3 months ago

JobssamacharUp-and-Comer

asked in General Q&A

Definition of contacts.

Hi, I am attaching 2 photos below, kindly let me know what is the difference between the two “contacts” here. And the billing cycle of the pro version is dependent on which of the contacts. Top screenshot is the “contacts” section and the bottom one is the billing section.

3 months ago

bill harrelson

asked in General Q&A

Instagram Automations

Manychat has been acting a bit weird for me recently. My automations work for anyone who sends me a certain keyword as usual. For some reason though, I often get people in my “Requests” folder on Instagram who messaged the exact needed keyword as usual, but ManyChat does not send these people the needed automation.

3 months ago

trippwolffitnessUp-and-Comer

asked in General Q&A

Admin cant change live seats

Hey there, I have the admin role in my company and I need to change one employees Live Seat spot to a different employee for the day but it isnt showing me the switch like it usually does, what do i do?

3 months ago

DrMachado

asked in General Q&A

boas vindas instagram

Hello everyone, I'm new to Manychat. I'm setting up some responses for my business Instagram.Would you like to know where I activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

3 months ago

byjerryhuang

asked in General Q&A

Unable to connnet Instagram

I'm unable to connect my IG account to ManyChat. Is it because my IG account is already restricted by Meta for advertising? Because I've checked all other ways to troubleshoot. I think I've met all the other requirements.

3 months ago

JT Nutrition

asked in General Q&A

Instagram secondary page connection

I want to use an IG Page attached to my original account for many chat but can't seem to do this. Is this possible? IT is a business account.

3 months ago

Kitchen Kravings

asked in General Q&A

Checking if the user is not a follower or not

Manychat allows me to change my automation flow basis on this condition (Whether the user is a follower or not). Recently while speaking to a fellow Instagram business owner, I got to know there is no official Instagram API to check if the user is a follower of your channel or not and there is a high chance Manychat is scraping our IG account to check for follower status. With this question, I want to clearly ask if Manychat is scraping our account to check for follower status? If not, pls provide with Instagram official documentation through which this is made possible on Manychat. Nothing can be more harmful to me other than getting my IG blocked, hence this is imp for me to

3 months ago

A kimberlin

asked in General Q&A

i really need your help pkease 🙏

I’m try my heart is a set of an automated quiz when my Instagram followers comment on my post however when setting up a trigger word I keep getting the same error message popping up I’ve tried to change on the first message settings from 24 hours to comment reply however this isn’t making a difference. Please help

3 months ago

harveydavies

asked in General Q&A

Can't access instagram account

Hi there, so I’ve logged into my manychat account but can’t connect my Instagram page because it says I need the owner of the account (which is me) to accept the request.How can I fix this. I can’t seem to log into the other account.Thanks

3 months ago

Annabel_BalanceUp-and-Comer

asked in General Q&A

Messages not sending in sequence

Hi, I have set up a sequence on a pro account and have put in send after 24 hours for the first message. I did this for all messages on that day but I think that I can only send one a day. The first messages are sending but the 2nd two aren’t. I tried one day clicking and another day not clicking on a button and neither day sent the next lot of messages. Can anyone help? Thank you in advance

3 months ago

KimiUp-and-Comer

asked in General Q&A

Creating a Semi-Automated Chatbot with GPT-4 and ManyChat: Feasibility and Implementation

I want to create a semi-automated chatbot using GPT-4 to draft replies for Facebook Messenger and Instagram DM. The operator will review and edit these drafts by GPT-4 before sending the reply. Is it possible to achieve this with ManyChat?"

there seems to be a discrepancy in the pricing page. it says PRO has unlimited access to Manychat AI yet in another part it says its an additional $29… so please clarify

3 months ago

Rosie

asked in General Q&A

need to transfer the owner of manychat account.

The facebook account which I created Manychat account was blocked, and I need to transfer the owner of manychat account to another facebook account. And I need to stop the Pro account. Pls give me the support for this problem.

3 months ago

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