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General Q&A

Any questions you have about using Manychat.

  • 4,045 Topics
  • 8,636 Replies
4046 Topics
the.mash.collective
the.mash.collectiveUp-and-Comer
asked in General Q&A
Quick IG commenters not getting automation

Hi! Sometimes people comment on my post before the automation is set up and then they don’t get the links to their DMs. What is the best way to remedy this? I have not been able to figure out a way to preset an automation if the post is not already live on Instagram. Not even sure if this is possible. Thanks for your time and help!

402
the.mash.collective
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
Mandar link direto da spam?

Se eu já mandar logo de cara após a pessoa comentar na postagem, uma mensagem já com um botão de link para whatsapp, tem perigo de tomar spam do Instagram?

853
Zikri
Yassine
Yassine
asked in General Q&A
Reclamation Billing

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)

391
rodrigo_silvano
Yoggapl
YoggaplUp-and-Comer
asked in General Q&A
link provided doesnt work on Instagram

Hi all! I have an issue in the automation on Instagram. Have connected the specific link https://buycoffee.to/yogga.pl however when the client receives this message, and click on the link, they receive the attached error. can you please advise why is this happening ? How can I change it to make it work?  I would really appreciate your help.  thank you,niko 

533
rodrigo_silvano
spencn10
spencn10Up-and-Comer
asked in General Q&A
Quick replies not showing up

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

3089
tomnikkola
laptoponadesk
laptoponadeskUp-and-Comer
asked in General Q&A
Retrigger comments

Hi,My ManyChat automation stopped and I decided to delete and restart it. Is there anyway to retrigger previous comments?

241
Gustavo Boregio
mnq
mnq
posted in General Q&A
buttons are not working all the time

hi! maybe somebody could help me here. im getting a couple of complaints already. i created an automation sequence for instagram message which offers 3 buttons. the buttons work but not all the time. i have received about 10 messages telling me the buttons dont work. any idea why?when i tried on my mobile it worked but not on my laptop. 

471
Gustavo Boregio
OliverDK
OliverDKChannel Explorer
asked in General Q&A
What’s the best image size and file size for Messenger when asking for consent to join a broadcast list

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list? Hi everyone! 👋 I’m setting up a flow in ManyChat to collect user consent for joining my Messenger broadcast list. I want to include an image to make the message.What’s the ideal image size kind of message to ensure it displays well?It is here the “upload image” i am asking about  

412
OliverDK
sallim_kun
sallim_kun
asked in General Q&A
How is the DM sent through Manychat?

 When a customer leaves a comment containing a characteristic keyword on a post, how is a DM sent to the customer? Is it the customer's email or a reply to a comment on the post?

501
rodrigo_silvano
wolstad
wolstadUp-and-Comer
asked in General Q&A
Automation is not working with boost

I am interesting about this message “Note the automation will not work if you boost this Post or Reel.”I am using free plan, if i’ll buy PRO, will automation work with boost this Post or Reel?Help, please! Thanks.

14918
M
Mariana Belaflor
Mariana Belaflor
asked in General Q&A
All comments or reactions on my posts or stories are triggering the flow.

All comments or reactions on my posts or stories are triggering the flow.Guys, I'm having a very unusual problem with my account that has never happened before. I programmed the funnels as usual, with word triggers, etc.However, it seems that a bug has started, and any comment or reaction on my stories is triggering the flow that I uploaded. I've already checked the triggers, and they're correct. I've already updated the permissions and it didn't work...My hair is already gray and I don't know what to do anymore. Can anyone help?

230
Mariana Belaflor
Naira Ress
Naira Ress
asked in General Q&A
HELP NEEDED - Quiz is not filling out sheets correctly

Dear community, I need help - I created a quiz to help my audience determine the next step in their career. The quiz progresses diferently depending on what they answer, so it’s not based on points. At the end of each route I need to know what’s their profile, to set an email sequence to this user. So I need to have, in the spreadsheet, their name (what they answer their name is, not the insta handle), email, and the profile result. I’ve tried to do that by creating tags to each profile, but I am not sure i am using it right, because the spreadsheet doesn’t get updated with the tags created. Here is the automation - https://app.manychat.com/flowPlayerPage?share_hash=745603_327bec78a9d295e05bd6f2424d36d6c53aa7739dAny help is very much appreciated, I am losing my mind haha

181
Gustavo Boregio
derexartist
derexartist
asked in General Q&A
How to Use ManyChat AI🤖 to Send Art Images to Customers🎨

Hi everyone!  I'm a spray paint artist from Taiwan, and I showcase my artwork on Instagram and my personal e-commerce website.I have a few questions about using ManyChat AI:Can ManyChat AI send images of my artwork to customers during conversations? For example, if a customer asks about a specific theme or painting, is there a way to make the AI send them the relevant picture? I'm currently using a manually designed conversation flow in ManyChat. Is it possible to combine my custom flow with ManyChat's AI chatbot at the same time? Are there any video tutorials or guides you’d recommend for setting up ManyChat AI effectively?Thanks in advance for your help! 🙏✨  

650
derexartist
TCG Land
TCG LandUp-and-Comer
posted in General Q&A
Why can't I connect my Facebook page

Any idea why this FB page that I am the admin of is grayed out?

1038
Luvon
ethxnd
ethxndUp-and-Comer
posted in General Q&A
Can I resell Manychat's services through my agency?

I have a marketing agency and would like to resell Manychat’s services to my customers. How can I go about doing this in becoming a partner and is it even allowed in the first place? 

1344
ethxnd
Siji
Siji
posted in General Q&A
HOW TO CONNECT MANNYCHATS TO GOOGLE ADS

Hello,Please, I want to connect MannyChats to my Google ads.I believe this will help improve the quality of leads i get from my campaign because the UI in MannyChat is great!Any Idea or step-by-step process on how I can do this? Thank you. 

391
Gustavo Boregio
Boboy Montano
Boboy Montano
asked in General Q&A
My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

70
Boboy Montano
hyojung
hyojung
asked in General Q&A
refund

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

961
rodrigo_silvano
CarlOrf
CarlOrfUp-and-Comer
asked in General Q&A
No idea where to find Json code

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB.  I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad.  Please spell it out for me like I’m -9. Thanks!

3888
Fabio Gaulke
minuevadieta
minuevadietaUp-and-Comer
asked in General Q&A
Automation doesn't work with Ads (FB post)

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

2243
brcr98
Mina
Mina
asked in General Q&A
Payment Declined

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

451
rodrigo_silvano
yefersonflo98
yefersonflo98
asked in General Q&A
Does a number purchased with Manychat work with the free version of the tool?

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?   

111
Gustavo Boregio
sunchic
sunchicUp-and-Comer
asked in General Q&A
Filter Facebook Comments That meet conditions

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer. 

252
sunchic
khalps
khalps
asked in General Q&A
Facebook Intergration for 'public auto response in feed'

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!

6522
MyTribeCare
Desertdool
Desertdool
asked in General Q&A
Automation for older posts.

I figured it out! It will work if you’re on the website! Hi! I’m trying to create an automation for older posts and they don’t show up for selection when I’m trying to setup. Does it only allow to go back for a certain period of time? Thanks! 

401
rodrigo_silvano
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