General Q&A

Question about automations.. does Manychat gather location data based on IP of the person that opts in to DMs? It would be great to be able to segment audiences without segmenting them through questions or data collection in DM.For example - for an artist or musician looking to market a tour. Without having to get the location from the contact in the DMs, does manychat pull their location from their IP when they respond to a DM thereby opting in?That way, if I want to send a broadcast to people in Atlanta or within 50 miles of Atlanta in my contacts list I can send a message specifically to those people rather than EVERYONE.Does this make sense?

https://app.manychat.com/fb2887010/chat/507215923 hello, I use manychat ai . previously there was no problem, now some chats are not being carried out by AI to the end of the conversation what can be the reason? 

hi,having persistent issues trying to connect specific account (@bts) to manychat.error “something went wrong” i have 3 other accounts connected already i have 2fa on that account?pls help.

Hey!I’m running a Instagram account and I have an automation set up:When someone replies with a keyword (for example “more pension”), they get an automated message where they enter their email address and then I send all the info via email.Everything works fine the first time someone does it.But here’s my problem:If the same person does it again (for example me, because I want to test my flows after making changes), manychat doesn’t trigger the flow anymore. It looks like manychat recognises that the user already went through the flow once and then refuses to collect the email again or re-trigger the automation.How can I disable this behavior so users can run through the entire process as many times as they want? Thanks for any help! 🙏

My IG flows are suddenly stopping after the first message. The initial DM sends fine, but when followers tap the button or reply with the keyword (like “Yes, send it 🚀”), nothing happens — message 2 never fires.I’ve tested across different accounts, refreshed permissions, even reconnected IG… same thing. Looks like a Meta webhook issue starting Oct 21–22 — seeing reports in Canada & the U.S. Can anyone from ManyChat confirm if this is a known issue or being fixed? PLEASE FIX! 🙏

Good morning,We would like some clarification regarding the pricing and monthly fee thatwe should pay to Manychat in the following cases: - in month 1, we reach 500 users and pay $15.- in month 2, another 500 users are added, so we'd pay $25.- from month 3, there are no changes, so the monthly fee remains $25.- from month 4, there are no changes, so the monthly fee remains $25. Are unique users calculated on a monthly basis or are they cumulative?Is there a way to save on the monthly fee? If I decide to cancel my PRO subscription after finishing an Instagram activity,to stop paying, can I later subscribe again? Thanks in advance for the clarification.Best regards

I’m implementing Instagram DM automations and encountering two main challenges with ManyChat: Live Chat Functionality: Manual replies via the ManyChat Live Chat panel consistently fail to send, and incoming messages don’t reliably appear for agents. This makes direct human takeover difficult during setup and testing. It asks me to contact support everytime I try to send a message via the ManyChat Live Chat interface. Testing Automation Flows: When trying to preview/test flows before making them live - such as sending test messages from another Instagram account to the preview/test number - the automations frequently do not trigger. This limits my ability to fully test and debug the experience before launching it to real users. Main Questions: Is there a workaround or proven method for reliably testing Instagram DM automations before going live? Has anyone found a solution for live chat sending/receiving issues, or is this currently a platform-wide problem? What are best practices

I changed my phone number and it was verified by Whatsapp but isn’t connecting to Manychat. I am seeing the below image. I have tried clicking refresh many times and it’s been way over a minute (over 30 of them). 

Hello! I have been running the same ad campaigns for 3 different clients for like more than a year now. Everything went smoothly, but now all of a sudden ads started to generate way less leads, while the CPM and click numbers remained the same. For context back in the days we used to get 20 leads daily, and now without any change from one day to another its like 2 lead per day. Do you think it is because there is some bug with quick reply buttons?

AUTOMATISATION SUPPRIMER MAIS MESSAGE ENVOYE Bonjour,J’ai un soucis j’avais créer une automatisation avec un mot clef, que j’ai supprimé par la suite et le message par quand même a chaque fois que quelqu’un m’écris. Je n’arrive pas a retrouver ce message pour le désactiver complétement.Pouvez-vous m’aider ?????

Hi, we have a problem with our account becouse the “account status” in our Whatsapp page on manychat panel is still “Pending” after about 2 weeks.On Meta, our Business account is under restriction but the only thing that we do was to do the onboarding of a new number from manychat.How can we manage to resolve this problem and finally start to use our number?Thanks a lot!

Hey, I have a fitness business where I sell coaching and low ticket programs on my app. I have about 13,000 contacts from instagram on manychat and I am unsure on how I can optimize and monetize these contacts. They feel like a waste because I heard there was a 24 hour rule where I cant even message them anymore. Please help Im paying over $150 a month for these. Best,Jared

Has anyone fixed this issue already? Feels a bit stupid that i switched from another provider to manychat for this function and it's not working!

hello,Hello ManyChat Community 👋,I’m a marketing manager and I’m looking for help with organizing incoming messages while using the new Follow-to-DM feature.I want to enable this feature, but I’m concerned about how it will affect my client’s inbox. My client receives a high volume of new followers every day, and if each follow triggers a DM, it will flood the Primary inbox and push our active conversations and leads further down.Ideally, I would like all Follow-to-DM messages to be automatically routed to the General tab instead, so we can keep our active leads and important conversations easily visible in the Primary inbox.Is there a way to set this up inside ManyChat, or a recommended workflow to prevent Follow-to-DM messages from overwhelming the main inbox?Any guidance or best practices would be greatly appreciated!Thank you! 🙏

I've been working with ManyChat for a long time, and whenever I used to do a boosted post with an automation, the automation worked. Now, no matter what I do, the automation doesn’t work anymore. Does anyone have any idea why this is happening and maybe how it can be fixed?In the past it worked great, but suddenly it stopped working and I honestly have no idea why.

Is there any way to make an automation that lets customers comment on an instagram post to add products to their basket? for example if I made a post about a cushion cover could customers comment SHOP to receive a link that would take them to our website where this item is automatically placed in their basket for a quick check out?

Hello, I have an automation and at the end I’m sending a link to website.  However, I have no idea if link was clicked or not.  Is there a condition or something that I can check if link was clicked, and if not to ask them about it?  All I’m doing right now is tagging the user with “warm lead”  How can I increase this engagement by checking if link was clicked?  Thank you

Hi friends 👋I’m struggling with a ManyChat → n8n → ManyChat WhatsApp chatbot integration, and I really need some help.🔧 The issueI send a WhatsApp message from ManyChat → n8n.n8n runs the AI Agent and sends the response back to ManyChat successfully (I can see the HTTP request returning “success”).But the AI reply never appears back on WhatsApp.ManyChat receives the message → but does NOT send it out to the user.❗ What I need to confirmDo I need a special configuration in ManyChat to allow WhatsApp messages sent from n8n?Or is my JSON format wrong in n8n?📌 This is the JSON format that ManyChat expectsIf you use the sendFlow API, the body MUST look like this exactly: {       "subscriber_id": "{{subscriber_id}}",       "flow_ns": "content2025xxxxxx_123456",       "flow": { "message": "{{your_message_here}}" }}

Hello Manychat users,I have an automation where they users have to click one of the choices to proceed.  But if they type it instead of clicking, the flow stops.  How do I re-engage them and put the back on the flow? 

I have a fb account, it was registered first to many account, now that fb account is disabled, my girlfirend added my new fb account as an admin to the page, when i log in to manychat, the account exist but the page doesnt, i tried logging in with a new fb acc in manychat and when i tried to access my page in many chat, it says to request access to my original account which is now i cant find

Hi everyone,I’m currently experiencing an issue with an automated reply in ManyChat.The auto-response uses a template that contains three buttons, but some users are not receiving this message at all.Has anyone run into this problem before?Any ideas or troubleshooting suggestions would be greatly appreciated. Thank you! 

I am able to get manychat to connect to IG - when I go into settings I see it’s connected there but when I am in the app or web browser, I can’t seem to connect it there to manage the account. I have removed the app a few times to try again. It says that “We noticed this instagram account is already connected to manychat” but I can’t manage it anywhere. Can someone help? The app is installed but I don’t have any way to manage this because after I connect it, it says that it’s already connected. 

Hi, I have integrated Kit to Manychat. First the integration whet fine. But in Manychat i don´t get access to the system field for email. For example when I build a flow at some point I want to choose furst system field and then email. But in the scrowl down meny There is no system field I can choose. The same thing happens when I connect a form from Kit into the flow. I have pictures of what it looks like but I don´t know hoe to upload the pictures in this form. I appriciate your helpKaren

How can I add an image along with the text and link in Reels automation? I mean, when someone responds with the word link in my Reels, the automation sends link and text information privately. The question is, how do I also add an image?

It is possible to customize the “Say Hi to new customer” automation?Example no button, or select it in a blank automation.Thanks