General Q&A

For facebook and Instagram, I have a small business where I deploy and manage manychat bots for my client business.Right now, they add my personal facebook as an admin to their Meta Suite, then I connect with my personal account.I would like to do everything through a business meta account instead to look more professional. What is the process to connect using a business page instead of my personal one?I’ve done some research but have not been able to test yet. My understanding is that I create a business page on Meta, then the client must add my business portfolio ID as a partner to their Meta Suite and grant me permission.This would keep all of my personal info separate from the business as they are granting the business permission. I then would log into manychats with my personal account and I should see their accounts to manage.Is this the correct process? I haven’t been able to test, but want to understand before I have my clients make a bunch of admin changes only to have it be u

Hola a todos. He intentado guardar en repetidas ocasiones el logo de la compañía en el avatar de WhatsApp Business pero no guarda, en cuanto cambio de pagina, actualizo o realizo alguna acción se borra solo.  Alguien me podría ayudar?

Hi everyone,I'm looking for a way to stop the automation after a customer replies to our bot. For example, if someone texts us and the bot sends an automatic reply, I want the bot to stop sending automatic replies if the customer texts again.Is there a way to achieve this?

My business Instagram account was previously linked to another ManyChat account. However, when I log into that ManyChat profile, I don’t see any Instagram account connected.When I try to connect my business Instagram account to a new ManyChat profile, I get an error message saying:"This account is already connected to another profile. Do you want to send a request to the owner of ManyChat?"The problem is that I don’t know which of my ManyChat accounts is the owner. I remember linking one specific ManyChat account to Instagram, but when I log into it, there is no indication that Instagram is connected.I have tried multiple times to remove any linked websites from my Instagram profile settings, but that didn’t solve the issue.What should I do to successfully connect my Instagram account to my new ManyChat profile?

Can manychat use the WhatsApp api for integration instead of losing access to my WhatsApp business app?

Hello, this is the part of my automation. So, there’s a ‘Send Message’ step at the end of the automation, its count is ‘1’, which means it already sent a message to a user. There’s a ‘Insert Row’ step that is 2 step before the ‘Send Message’ step and its count is ‘0’. Is there anyone who can explain how these automation is skipping a step?

Im trying to setup ice breakers on whatsapp to get our leads to redirected to a curtain flow.The button(s) show up in the chat, but they are not clickable. Also the text bar on WhatsApp is gone whenever the ice breakers are on. This is on my device but also a few others.Please help

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}  

Hi All! Recently our autoreply language changed from English to Spanish and we can’t find an answer to correct his. Any help greatly appreciated!Hem Healer

Hi,I want to create an automation that sends an auto-reply to customers who contact me on WhatsApp. I can set the default reply to trigger with every message the user sends, or once every 24 hours.However, I would like the auto-reply to be sent every time a user stops interacting with me for more than 2 hours.Is this possible? How do I set this up?

Hi Community, I’m assisting a customer who is trying to integrate an existing WhatsApp for Business (phone number )with ManyChat. However, after attempting the integration, the number was blocked, and they are unable to unblock it. The reason for the block is unclear, and unfortunately, WhatsApp has not responded to the support tickets we submitted."Phone Number has been blocked. Please check alert prompt in WhatsApp Manager Overview or follow instructions in Account Quality"I can't see any notification or flag when I go to Account Quality.Has anyone encountered a similar issue? Any insights or guidance on resolving this would be greatly appreciated.Thanks in advance!

 Hello, the best team. I have a problem. I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message. Can you help me? Thank you. The best team.

My account is in the PRO status as far as I know. And my app will not let me connect my SMS. I do not know how to contact support. Please help. 

I have setup a automation for instagram where a word trigger from a post is suppose to be replied with a message with a link.Unfortunately I cannot get it to work. I have gone trough all the steps in troubleshooting and tried to read through the forum to find a sollution, but I am stuck.Here is my automation: Worth mentioning that when I first created this automation, I already had a automation setup that had the same keyword and where suppose to work with all posts. I have deleted that one now, and created this one from scratch. It is the only one active right now.Also, I have a trial pro subscription. And I have not connected any facebook page to my instagram or manychat. But that shouldn`t be necessary in the latest version, should it?

Could someone assist me, please? I'm looking to set up an automation that sends a private message to a customer as soon as they join my WhatsApp group.Has anyone here successfully implemented this? If so, could you kindly share your approach?

HiIn ManyChat, the contact name is taken from the nickname that the user has set on WhatsApp. Is there a way to modify or edit this name contact?Thank you!

Hello,I hope you’re doing well. I have a few questions regarding ManyChat’s paid plan and account linking, and I’d appreciate your clarification. 1) Facebook Page Integration and Paid Plan ApplicationI am currently using the free plan and have linked over 10 Facebook pages to a single ManyChat account.If I upgrade to a paid plan, will all the linked Facebook pages automatically gain access to the paid features?Or, while linking multiple pages is possible, would I need to purchase a separate paid plan for each Facebook page individually?In other words, does upgrading a single ManyChat account to a paid plan apply to all linked Facebook pages, or must each page have its own separate paid subscription? 2) Instagram Account IntegrationI also manage more than 10 Instagram accounts.Like Facebook pages, is it possible to link and manage all of these Instagram accounts under a single ManyChat account?I would appreciate your clarification on whether Instagram accounts can be managed in the same

Hello, I created 2 chatbots to respond to my Instagram and Messenger DMs. My problem is that every time someone sends me a message, the chatbot replies with a default message like: "Hello! How can I assist you today?" instead of responding directly to the DM. I’ve searched through the different settings and even instructed the chatbot to reply directly, but this issue persists. Do you know how to permanently remove this default message?

Morning. For some reason my manychat is not showing all messages in live order.  I can see the contact being added as a subscriber and the message on my instagram page but it doesnt show in my unnasigned. If I search it I can find the message in manychat and its only when i message them that it pops into manychats chats in time order. Anything I need to do?

I couldn't open my any automation in mobile app, actually it was the last version of the appDo you have any idea ??

Hi everyone, how are you??Can anyone tell me what field I use in JSONPath to map "Id": 1240 from the beginning of this response from my API:   ({"deal":{"id":1240,"name":"2024-02).What do I need to use JSONPath?I already used this: $.owners.deal_id  and $.deal.id Does anyone deeply understand this?Thanks in advance!Roger Mello

I keep getting a ‘mark this as aa comment reply pop up when I don’t want to mark it as a comment?

Hello everyone, I am new to Manychat so I apologize in advance for the question I am going to ask.I've been using Manychat for a week now, and it helps me a lot to automatically send download links of my designs to my followers, so I upgraded to Pro today.The reason I switched to Pro was the Smart delay feature, because my a Reel video on instagram, which I used Many chat, was watched 57.6K and many people wrote the word I specified as a comment to get the download links, a few days later Instagram deleted it as Spam with a warning like below. For this, I have to add a little delay time to comment replies and DM messages. I couldn't find the delay setting in the settings of the automations I had set before, Is it possible to add the delay feature to my previous automations from the section below? If I am going to do everything from scratch from the section below, is it possible to add the follow-up control feature?Thank you in advance for your help.

 I’ve created new webhooks in make.com but I can’t see them in manychat…  

Hello everyone, I am using Google Sheet Integration with Instagram automations. I am collecting some information on Instagram and inserting or updating columns in Google Sheet. Sometimes related columns are totally mixing up by ManyChat integration. I am looking-up the row by Contact Id which is given by the ManyChat system field, I think it should just work fine. I am waiting for some help on this, thanks. As you can see from the screenshot below that some text are written in the Phone section, which is not how its setted.