General Q&A

I'm connecting to the meta api. There's a step that's not covered in the help doc.I just selected my instagram account.Now it's asking if I want to set up with existing data:The first one is no good - that was a temp pixel we made when we were incorrectly banned during a promotional window (we teach personal finance, so we get flag false positives sometimes)The second one is some testing thing.The third is the pixel we use and have used for years.The fourth seems to be the event data we use currently. So, should I pick one of these? Or should I create a new set of data for conversations?

Today, we encountered an issue with processing our subscription payment due to insufficient funds on our credit card.→ After adding funds and successfully retrying the payment, we lost previous conversations, and the logs did not register any client name attempts from trying to contact us.Additionally, conversations in the live chat tab were not recorded after the service was reactivated. Upon checking the Logs tab, there was no record of the client's/subscriber's name or WhatsApp number who attempted to reach out, nor did their messages appear in the live chat tab after the service was restored. → This creates a problem since we have no way of knowing who tried to contact us during this period.  Your WhatsApp incoming message wasn’t received. In this case, are we left in the dark, just waiting for clients to reach out again? Has anyone experienced this issue before or knows how to retrieve these contacts from the log?

Hoje ocorreu um problema no processamento do nosso pagamento da assinatura no cartão de crédito que estava com pouco saldo disponível. → Após a liberação do saldo e nova tentativa com sucesso, se perderam as conversas e não registrou nem nos logs quem tentou entrar em contato conosco ou muito menos as conversas na aba de chat ao vivo após a reativação do serviço.. Ao verificar na aba de Logs, nem mesmo o nome do cliente/inscrito ou whatsapp de que tentou entrar em contato foi registrado, nem tão pouco entrou na aba do chat ao vivo após a reativação do serviço, o que impacta por não sabermos quem tentou entrar em contato nesse período..  Your WhatsApp incoming message wasn’t received. Nesse caso, ficamos as “cegas” esperando os clientes chamarem novamente? Alguém já passou por isso, ou sabe como achar esses contatos no log? 

Got chatgpt linked up, I want to have a prompt where it just doesn’t reply to the user if it doesn’t know the answer to the question. I have played around with prompts without success.is it possible or do I need to come up with a prompt reply if it doesn’t know the answer to the question.if It is not possible to just not reply to the user is there an easy way if it doesn’t know the answer to the question I can move it to a new part of the flow

Hi, my card has no issues and has sufficient funds, but I keep getting the error shown in the image when trying to make a payment. I have also updated my card details, but it still doesn't work.  Could you provide guidance or assistance?

Greetings!Anyone here experience this problem? Our IG is all good, we just sent messages from the IG app.  

Greetings! I have been using Manychat since 2021, but I have hit a wall concerning this Growth Tool. In the past, I could add a large list of “negative keywords” that the bot would exclude from its trigger. But now it seems that I can only add 10 of them. Is there something I am missing or a solution for this?  

Hello I'm new to manychat and just starting with the free version to try it out. I set up an automation a few weeks ago with a trigger word on an instagram post to send them a message with a link when they comment that word. It worked.Then I tried again today to do it and it won't let me proceed without signing up to Pro...I'm pretty sure this is not a pro feature though since the other Pro templates are marked as Pro and this was not?Also, when it says engage up to 1000 contacts does this mean how many followers you have or does it mean how many people actually engage the post by commenting?It's a bit confusing.Thanks!

Hey everyone! 👋I have a WhatsApp bot connected to Manychat and want to send message templates using the WhatsApp API from my CRM (located in Retool) without interfering with Manychat’s flows.My goal is:1️⃣ Keep handling incoming messages through Manychat and its flows.2️⃣ Send automated message templates via the WhatsApp API from Retool (e.g., when a subscription is about to expire).3️⃣ Ensure that after a message is sent via Retool, the user is redirected to a specific Manychat flow using some keywords.The issue:I want to register my number as permanent in Meta for Developers, but it's already set up in Manychat. Can I use the same number for both Manychat and API calls from Retool without breaking Manychat’s setup?Has anyone done this before? Any guidance would be super helpful! 🚀Thanks in advance! 😊

I have had numerous issues with my DM links. It’s pretty frustrating, half the time I don’t even know if the link is working for those receiving the DM unless they tell me. The link works for me when I test it out but for some users it doesn’t! This is the error they are receiving when they click the link OR they just DON’T see the message even if I see it on my end!It’s frustrating paying for something and it just not working sometimes??Anyone else having these issues and how can it be fixed? 

I am making a sales funnel of 3 videos in a chatbot and I want the client not to leave the chatbot in Telegram.My video weighs from 150 to 400 megabytes, and Many Chat has a video size limit of 25 megabytes.And as a result, I tried the speaker function, but, unfortunately, I could not set it up.And now I would like to understand how to set it up, considering that I am not a programmer. Tell me how to do this as simply as possible and is it possible in principle?

Hi,I have more than 1200 subscribers, but when I have sent message to them Its delivered only to more than 800 people. Why is like that? Thanks fir your help,David

Hey everyone! 👋I’m running into a strange issue with my ManyChat broadcast, and I’m hoping someone here has seen this before.Here’s what’s happening:I sent out a broadcast to 749 people. It’s been a while, and only 80 messages have been delivered. 😕 (But it says 730 are sent, and only 80 messsages delivered) Some even replied back to me, and are not in the “delivered” tap The rest seem stuck or delayed, and I don’t know why. This was a promotional message, but everyone on my list opted in to receive these.I’ve checked a few things:✅ The broadcast is marked as "sent" in ManyChat.✅ My audience subscribed willingly and engaged with past messages.✅ I followed Meta’s rules—or at least I think I did! 😅  Is Meta throttling or delaying my messages?Could some messages be blocked? How do I check?Should I break this into smaller segments instead? Any settings I might have missed?

Hi, I’m having trouble understanding how to correctly set the content type for my broadcasts in Manychat.I’ve created a list where users have explicitly opted in to receive daily updates (promotional messages). However, when I send the broadcast and check afterward, it’s marked as non-promotional content, even though the message is promotional in nature.When I’m setting up the broadcast, I notice a "Reason" field during the process, but it only shows me the list I’ve created and doesn’t give me the option to specify whether the broadcast is promotional or non-promotional. I can’t find any settings or options to adjust this during the setup process.Could someone guide me on how to properly configure the broadcast type as promotional? Thanks in advance for your help!

How to create a persistent Telegram menu for chatbot?

Whenever I try to save my custom fields collected while the interaction between the bot and the user in my spreadsheet, the file is always empty, no inserted data at all however the file name is chosen right also the name of the column. Can someone help me?

Hello folks,I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. Anyone has any idea to implement something like this?  

Hi everyone, I have a problem wiht automation that I don’t know how to turn off and it’s active on my IG. The automation is about anyone commenting anything under any post/reel rusults in getting a message about unrealated thing (always the same one). So if there is an automation for a word, let’s say IDIOM, they get the right message, but if they comment something different, literally anything else, even “good job” - they immadiately get a message (unrelated to any post) and I don’t where to find this automation and first of all - how to turn it off :( 

hello i don't know what more to do.  I tried to use WhatsApp OR I tried to connect. this comes at the end:  You can't complete the setup process because your business doesn't meet WhatsApp's policy requirements. If you think this is incorrect, reach out to Meta Business Suite support for help. everything I checked makes sense and now I really dont know what to do. im not able to connect.do you have any ideas?? 

Hi everyone,I’d like to share an issue I’m experiencing while trying to integrate a phone number for use via the WhatsApp API through Manychat.Initially, when attempting to integrate the phone number for the first time, we encountered a problem—the verification code from Meta never arrived due to an issue with our device. Once we resolved the device issue, we attempted to finish the integration process. However, since it took us some time to fix the problem, the browser did not function properly when requesting a new code. As a result, we decided to restart the process.To ensure a clean setup, I went to Business Manager, deleted the WhatsApp Account, and started the integration again from Manychat. However, just before reaching the step where we request the verification code, an error message appeared stating:"The selected commercial portfolio has the following restrictions, which may affect your ability to create or modify WhatsApp Business accounts."We attempted the process multiple

I’m experiencing a persistent issue with Manychat. No matter whether I’m at home or at work, the platform keeps displaying an Internet connection problem error, even though my internet is working perfectly fine. I’ve tried accessing Manychat from different locations and networks, and I even tried deleting the app and reinstalling it as well as rebooting my iPhone but the issue remains the same. It has been like this for a couple days at lleast.   Could you please help me troubleshoot this ASAP? It says Give your connection another go check if you have wi-Fi and data And try again 

Hey, My data isn’t transferring to a google sheet in one of my manychat accounts for some reason.  I tried to go to the help centre for troubleshooting but the page isn’t there anymore.  I’ve refreshed permissions and no luck. All the input fields are fine and functioning - and i’ve selected the right sheet. Thanks Carrie 

For the past few days, the app keeps saying I am not connected to WIFI but I am. I can’t connect my FB post to Manychat via the app. I have deleted and reinstalled and signed in and out. Any ideas how to fix it?

Hello there,I would like to export my contact data to google sheet. Everywhere in Q&A says I have to set up an action block then broadcast them to the contacts…(Frankly speaking,  it is not intuitive) But I cannot find the Broadcast tap on the left.Is it a Trial account thing or the broadcasting function has been sunsetted for good? THANKS!Thompson 

Hey everyone,I run a sales and lead gen agency for influencers and I am leaving high level as their automations are buggy.I want to set up on here and I currently have 5 Instagram accounts i manage.How do i set up all 5 IG accounts without the client paying for it on their side, I have access to their pages of course, but when I log in it’s asking them to approve my request, make me an admin in *their* manhychat and then prompting them to set up a subscription to add a new user.I want all of the manychats accounts to be owned, managed and paid for on my side, 100%.My agency is a done-for-you serviceMy contracts with all of the clients is for a revenue % where i cover all costs of software / staff, so I know have to go back on agreements.How do I fix this, thanks.