General Q&A

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

Good Morning! I’m Win, We have encountered an issue regarding our AI Bot. Who randomly gives mobile number of people in the chat. May we know if you experience the same Issue ? 

Hi, I am having an issue on my automation. I have a step to provide a button with a link (telegram group invite). However, when users click that button it takes them to something like thisAnd it converts my telegram invite link to a manybot link Example.Instead of just //t.me/rest.it shows and useshttps://app.manychat.com/fb2983341/cms/files/content20250526042556_871553/%E2%80%8Chttps://t.me/rest. Please advise​​​​​

Guys, a client's account isn't showing the post for me to use in Instagram automation, and even selecting the option to use the trigger on any Instagram post, the message that returns is that there are no posts on the account. I've tried everything, but I couldn't solve it.Has anyone else had this problem and managed to solve it? Could you assist me?

Hi everyone,I would kindly ask your assistance with the following:I want to set up a webhook in our PBX system (3cx), so that the moment a customer calls, I send the caller's phone number to manychat via api, and manychat initiate a conversation with this number with one of my approved templates that then leads to start the automation.I cant seem to understand how to do it with the api key i have created, please assist me

My automation previewWhat is actually happening 

I have been certified as a Manychat Agency; however, recently my Facebook account linked to the Agency account was mistakenly blocked by Facebook. I have started using a new Facebook account. How can I reconnect my new Facebook account with my existing Manychat Agency certification?Agency Link: https://manychat.com/agency/listing/14805

Hello,If I delete a contact on Manychat, will their messegaes on Meta Business Suite be deleted too?I tried one contact and it seems it did not delete. But I want to make sure before I delete 70k contacts all at once.This client is a very big corporation, and I don’t want to mess it up deleting all people who inquired.Thank you.

I want to create an automation to get tickets to our webinar we are hosting. When people comment on the post we will then send them the link, I want to follow up 24 hours before early bird if over which is a set date, how can I do this using the automation.  

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

Hi ManyChat Community — I could really use some help.Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23.✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all).✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working.Here’s what I’ve already tried (deep breath 😅):

Hi! I have around 40-50 keywords that i want to use as a trigger.How can i past them all? Is there any option to do it all together? Or i really have to do it one by one? 

I’ve added different accounts and tried comementing but nothing happens? 

I made Facebook and Instagram automations to trigger on a new comment on any post. I want to reply to them manually therefore my Next step in automation is just Mark conversation as Open.These conversations appear in Live Chat but I cannot respond and get “User hasn’t responded to your Comment Automation yet, so you can’t message them in Live Chat.” error message.How do I enable responding to the comment via a comment manually? I do not want to automate these comment replies just yet and I don’t want to message them, just a plain manual comment reply. I also want to make sure I have just one place with “tasks” so I can reply to both messages and comments from one place (Live Chat) and it responds to the corresponding channel (Facebook / Instagram messages / comments).

I read this guidance in ManyChat documents. I wanted to edit my automation flow so I did already turned all my ads off but still hitting this notification.It happened not like the way Manychat claiming. What should I do? I do not want to remove my flow from my ads and publish them again, it is time-wasted. 

I am using the free version. The automation itself works. However, it is not showing up the latest posts. The latest post that it shows was 5 months ago. I tried to refresh the permission from Settings but still not working. Please help. Thanks. 

Hi everyone,I'm having an issue where my automation message doesn’t send when the flow is live. I tested it (in live mode) using myself as the contact, and it worked—but when triggered for actual users, nothing gets delivered. Any idea what could be causing this?screenshot with the details:  

Hey guys, I’m using the free version of manychat as all I care to do is send users specific links after commenting a specific keyword on specific posts.Strangely, only my first 9 instagram posts appear to choose from and none of my recent posts. Any ideas why? Thanks!

My manychat automation does not show any of my latest instagram post, anyone experiencing the same issue? 

My Facebook account has been disabled for unknown reasons. I logged in on Facebook and was using it in conjunction with my Instagram.I can't log in to maychat due to deactivation of my Facebook account. I'd like to change the link to another Facebook account, but when I asked the companychat customer center, I'm only getting answers from robots.How can I solve this problem? Every month, you can't use manychat $15 is being paid.

1)is he deleted from Manychat account too? 2)is there a way to customize the last message?--> You were successfully unsubscribed from Flirtastic. Type "start" to subscribe back anytime. With a different copy? Thanks in advance!M