General Q&A

Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you. 

What rules should I follow to gather user information from German citizens?I want to set up ManyChat automation that aligns with Germany's data protection laws.

Hi, how can I set up an automation to tag people from my facebook group. I am thinkg of using a reffaral link to a chat for it, but don’t know if that would work. 

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!

I’ve been told that i’m “awaiting approval” of the owner of the manychat account linked to my instagram. But i genuinely cannot access said manychat account so I have no idea what to do. There is also no customer support in place for me to call so I’m lost here Please help!

My instagram auto DM’s are not working despite me refreshing permissions and logging in and out of accounts. Can I please geet some help?

I am unable to create new automation, I am using the free version and I only have 3 keywords set up. . But as I try to Go Live, it sends me to buy Pro Version.Can anyone please help? 

Hi team,I'm experiencing an issue with one of my Instagram automations in Manychat.Everything is correctly set up: All Instagram permissions are granted and up to date. The automation is triggered when a user comments on a specific post. The flow sends an initial message with a button labeled "Sí". The user clicks the button, but the flow does not continue to the next step. There are no filters or conditions preventing the flow from advancing. The same setup was working previously, but now it no longer works. I’ve confirmed the following: The button "Sí" is correctly configured with the action “Go to Next Step”. The next block is correctly connected. The Instagram account is properly integrated. I’ve recreated the

I'm experiencing an issue with my ManyChat bot and would appreciate your help.When I initiate the conversation by sending the first message, the bot responds correctly. However, if I wait approximately 10 seconds or more before sending the initial message, the bot does not respond at all.Has anyone encountered a similar issue? What could be causing this delayed-response problem, and how might I resolve it?Thank you in advance for your assistance! And when I response immediately it’s ok:  

Has anyone else had this issue? Ever since downloading the manychat app and linking it to my instagram account to start using it ANY time i try and download or click on anyone elses link who uses manychat for their automations I am met with the same “This site can’t be reached - my.manychat.com refused to connect” I tried removing access from my instagram account and facebook account but this hasn’t made any change and I still can’t access anyones links. I can only assume If I was to set up my own automation it probably wouldn’t work either! 

I want a plan that allows me to send unlimited DM automation reply to comment but it's not mentioned in the plan's pricing. 

Tengo un problema al agregar un suscriptor a traves de Make. Me arroja un error 404 indicando que no tengo autorización para agregar teléfono o Id de usuario. Sugiere ponerse en contacto con soporte para habilitar la opción pero no encuentro por ningún lado una comunicación directa con soporte. 

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

Hi everyone 👋I'm currently using Make to send a webhook response back to ManyChat with a JSON payload.For some reason, when sending boolean values (true or false), the values don't seem to register correctly once received in ManyChat. It’s says that this is not set, please I have tried everything , I don’t know what to do.This is the mapping: Has anyone encountered this issue or knows how to ensure ManyChat properly recognizes boolean values sent via webhook from Make?I'd greatly appreciate any insights or solutions you could share.Thanks! 😊 

"status": "error","message": "Wrong token"

Hi,More and more automation is causing me the same problem. About 70% of contacts who start the automation don’t see the button with the link and drop out!Where is my mistake?Thank you!

I had around 900ish contacts before, and I started deleting and unsubscribing in order to decrease them. It went all the way down to 504 contacts but it wouldn’t go any lower than that. I’ve unsubscribed every single contact I have but for some reason it just didn’t go below 500.This is frustrating because I want the $15 dollar plan for having below 500 contacts. After some time my contacts went back up to 688. I unsubscribed all of them again but the number didn’t decrease at all and remained at 688.What is going on? please help  

I have my WhatsApp number linked and verified, everything is in order, and the ManyChat application itself tells me that they cannot send the message and I should contact support, but I cannot find a direct chat and I don't know what to do. Would it be better to connect another number from scratch?

Any idea what I did wrong here?  

I need your help with something important 🙏I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌Thanks in advance 💙

Hola, desde hace dos días me registre en una nueva cuenta con manychat, he tenido otras anteriormente , pero me cree esta nueva porque es un nuevo negocio, vincule un whatsapp con el numero que da la aplicación gratuita, y me encuentro con la sorpresa que manychat no me deja enviar mensajes, yo si puedo recibir y todo, lo que no me dejan es enviar los mensajes, no entiendo porque es primera vez que me pasa, pues ya tengo otras cuentas y jamás había tenido problema, el mensaje que me aparece es este No se pudo enviar el mensaje

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help

Eu gostaria de saber se a conversa é encerrada automaticamente após algum momento sem interação e como posso configurar um tempo mínimo para que isso ocorra.

What am I doing wrong?When I tested this, why is is repeating the title of the buttons?   

Why isn’t the automation firing when I message the keyword?I’m using the ‘out of the box’ automation template just to test this.When I message the keyword “video” nothing happens. I have another automation working when they comment on a post… that runs the workflow and sends the initial message - however clicking the button then doesn’t send the next message… nothing happens.Everythign is working fine with FB Messenger. It’s just the IG that’s the issue.I’ve tried disconnecting IG and starting over from scratching reconnecting the account etc. All the meta settings have manychat as the receiver - However I’m wondering about this… the Instagram receiver only gives me “manychat” as the option and not the Manychat-IG (IG App)… could that be something?