General Q&A

Hi group! We have been using Manychat with Instagram for a few months now to send links via DM after users comment on posts/reels/stories.All automations have suddenly stopped working.I've seen other people on the Manychat forums with the same issue, but no solutions!I've tried all troubleshooting recommendations on their documentation pages and internal help tool, to no avail.Anyone ever solved this issue here? Any tips?We are at our wits' end and losing leads despite being paying customers! Also no response from support on our ticket yet...

Hi, I am trying to connect my fb page. It says that it is waiting to be verified but I have no email. How can I disconnect to try again?

OLD ACCOUNT MANYCHAT: I've reached my limit of on my free plan. Can't use contacts because of 24h rulesCan't add more than 1k, unless I pay a plan I don't need on this account... What if I delete contacts? Do I have other new 1k contacts "space" available? Thanks

My Manychat is connected to WhatsApp api number, and Facebook, but when I am running the engagement app, the destination to message. Yet unable to connect partner app. It is showing the JSON method, which is not available in Manychat. 

Hey, can anyone here help me out? I’d like to know how I can switch from the API to the official WhatsApp Business app so I can use coexistence mode.

hey all im currently trying to add many chat to make.com make.com is asking for a access token i have put my api key into make.com thinking that was the access token but make.com is saying thats not the access tokenany advice or help is much apreciated

Hello Everyone, I am planning to join manychat affiliate program but before that i need to understand more how manychat affiliate works, question are below :1. Do I only earn a commission if the user signs up for the 12-month plan? If the user chooses to pay monthly (at the end of each month), will I still receive a commission?2. If a user signs up for a 12-month plan but cancels after the first month, will I still receive a commission for the first month? 3. I'm targeting live streamers as my first client segment. My goal is to automate the process where their customers—coming from Facebook, Instagram, or WhatsApp—receive a message, fill out a form, complete a purchase, and have the order details automatically sent to an Excel file with notifications. Can ManyChat handle this entire flow? 4. I plan to help clients by creating their ManyChat accounts for them. Do I still need to register them through my affiliate link to receive the commission? Or is there a way to assign their account

I’d like to manually add an email system field to a contact and I cannot find a place to do it. Support articles say this can be done in contacts by clicking on the user, but I’m not seeing the option to add system fields at all. I can add custom fields, but the automation I’m trying to trigger requires the email system field to be filled out. Here’s a screenshot to show you what I see in the contact with nowhere to edit the system fields or add one for email.  Thank you! 

Good day, I have successfully integrated with the ManyChat API and can validate and Create subscribers. However sending of WhatsApp messages is not working, Please check my payload and logs below:From your application logs (supabase/functions/whatsapp-checker):Timestamp: 2024-12-27 14:15:24 UTCSubscriber ID: 657681435Customer ID: AQT25759Message Content: "Congratulations Steven! Your application has been approved..."API Endpoint: /fb/sending/sendContentMessage Tag: ACCOUNT_UPDATEAPI Response Status: 200ManyChat Response: {"status":"success"}API Request Details:{ "subscriber_id": "657681435", "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": "Your message content here" } ] } }, "message_tag": "ACCOUNT_UPDATE" }Details:Subscriber ID: 657681435 Phone Number: +2775******* (masked for privacy) Timestamp: 2024-12-27 14:15:24 UTC API Endpoint: /fb/sending/sendContent Message Tag: ACCOUNT_UPDATE API Response: HTTP 200 with {"status":"success"} Issue: Message shows

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

I have used Manychat for years now with no issues but I recently set up a new automation and it isn’t working. Here’s what I’ve tried so far:Go through Manychat troubleshooting blog Remove facebook account and reconnect Remove Manychat business integration in personal facebook account and reconnect Refresh Permissions 100xNow I’ve getting this message when I try to refresh permissions. Please advise! 

Hello I am working on a very simple workflow, just testing how userFields work.I made a new User Field, named it userInput.. I then set this userInput to the {Last Text Input} But when I do a request It comes up EMPTY… I tested this: instead of putting userInput i just put in “Test”, this works.. but userInput does not save the last message and comes up Blank, why is this? 

Hi guys, I was trying to set up an External Request to create a payment link in a payment gatewayI tried it using Postman and was successful. But I can’t do it on ManyChat. Please look at my screenshots, did I do anything wrong? Please guide me   

Hi,I'm having the following problem: when I receive a message on WhatsApp, the variable {{last_input_text}} is not being picked up. As you can see, instead of showing the new value of the variable, it just displays the name of the variable itself. I don't know why this is happening or how to fix it.Thanks.  

Hey everyone! Im kinda new to manychat, so it can be very simple for someone.when i try to save any user input using any custom input. 

Hello. Trying to implement event reminder. Following this tutorial: https://manychat.com/blog/how-to-use-one-time-notifications-for-facebook-messenger/  But i cannot find “OTNR” message block. My plan is PRO. Is it still available?Thank you.

It seems we have a previously linked ManyChat account to our Facebook Page that we no longer have access to. Due to this the Facebook Ads Manager is not recognizing the new ManyChat account despite the ManyChat account being logged in & the ads trigger being active and running.How can we fix this?

Hi there!  We had a post go viral and the item we were linking up sold out, so a lot of people go the link when it was sold out.  It’s now back in stock, is there a way to message the people who commented on the reel with an updated link without reposting the reel? Thank you!!

I've been using ManyChat for a month, and I've experienced way too many DM errors.So I was planning to cancel my subscription, but I just saw that I was charged today.I would appreciate it if you could issue a refund.

I needed to understand if there’s an API that can be called to trigger a particular live agent for live-chat feature? 

Hi, I'm building a funnel to sell a fitness ebook and thinking if it would be a good idea to sell the book within the flow ( in DM ) uing the buy button instead of sending them to a sales page. Is it compliant with meta policy? Any other suggestions?

Minha Automação funciona em algumas postagens. Estou usando a mesma palavra chave e não estou entrando. As mensagens antigas estão entrando normalmente.Segunda é meu lançamento e estou respondendo o lead manualmente. Socorrooooo!!

What steps exactly need to be taken to forward a chat with Manychat via WhatsApp directly to WhatsApp and continue it there via direct chat? Does the same number have to be set up on a smartphone using WhatsApp Business? Is this even possible with the same number (MANYCHAT & WhatsApp on a smartphone with the same mobile number???)

Hello!I’ve been trying for months to do a video broadcast, but had no luck with it. I’ve edited the video both in CapCut and Premiere, and I’ve followed all the size guidelines (270 x 480).The file I’m using is encoded with H.264, downloaded at the Lowest Rate, in MP4 format, and I’ve made sure to follow all the specifications provided. However, no matter how many times I’ve tried, I still can’t get it to upload — it always says “File Media Not Supported”. Could you please help me figure out what might be causing this issue? Thank you in advance.