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General Q&A

Any questions you have about using Manychat.

  • 3,626 Topics
  • 7,512 Replies
3627 Topics
Molly
Molly
asked in General Q&A
My new account is not connecting when im sent the live seat access link

Hi. I'm jumping on a setter .role . After logging in my account and connecting to my Facebook and Instagram, the Live Seat link I'm sent is not working. This means I cannot get into the client's channel. What I'm I doing wrong? Can someone please help

40
Molly
fit.niya_
fit.niya_
asked in General Q&A
Manychat DM Automations Not working

Manychat DM and Comment automations were working fine since the last 2 months, but suddenly they have stopped?? Please help. Have tried troubleshooting as told by the manychat chatbot, but no success. Do we have any solution for this please.

671
Gustavo Boregio
victory
victory
asked in General Q&A
Something went wrong with your card. Please, check your bank payment history or try again using another card.

Getting this error while upating to pro Something went wrong with your card. Please, check your bank payment history or try again using another card.

5099
Vlad Oliinyk
faustine
faustine
asked in General Q&A
All automations do not work

Bonjour, Depuis hier soir, plus aucune automatisation ne fonctionne… pendant 24h il y avait bien une réponse par commentaire si le clietn écrivait le mot clé, puis cela n’envoyait pas de lien par message. Aujourd’hui plus rien ne marche, alors que toutes les automations sont bien en vert, active. Rien du tout, si je reponds le mot clé, rien ne se passe… cela fait 5h que je suis dessus, personne d’instagram ou de manychat ne peut me répondre

521
vsvsco
Bobby-TN
Bobby-TN
asked in General Q&A
How can I Change The Connected Instagram?

I have created a professional Instagram account and need to change the current connected one, can I delete and add or is there another way?

520
Bobby-TN
fp1Many
fp1Many
asked in General Q&A
Setting up Messenger Welcome Message

On the older version of Manychat there was no need for a trigger event to start the Welcome Message. After pressing ‘Get Started’ you could select the Welcome Message as the ‘Start’ of the automation. With the new version of Manychat you seem to have to first ‘trigger’ an event. How do I set the welcome automation without a trigger event, and if I have to use a trigger, which trigger should it be to start the Welcome Message after the ‘Get Started’ button is pressed which is performed as part of the ‘Greeting Text’?

290
fp1Many
JamesDublin
JamesDublin
asked in General Q&A
Real estate manychat example videos

Hi guys i have many connections within the Irish real estate market and none of them use many chat. I would like to show them a video demonstrating the user experience using many chat tool to filter leads and extract and segment user information and also the popwer of the growth tool. Is the any examples that can i show and use asa selling tool ?

140
JamesDublin
Boris192
Boris192Up-and-Comer
asked in General Q&A
I cant broadcast

Hello I have a list of 300 contacts and when I tag them and I go to broadcasting it shows me 0 CONTACTS WILL GET THIS BROADCAST. Can you help me please? Thank you

784
Boris192
madhav_sharma
madhav_sharma
asked in General Q&A
Payment Issue - Manychat is not accepting payment even after trying 10 times

I am from india . i subscribed to the pro plan. the first billing went smoothly . but now manychat is not accepting payment from any of my cards . Please help me urgently! i also checked if there are any issues with the bank but there is nothing from bank side ! Help me out !

2485
Fitwithjabir
S
Suff22886
asked in General Q&A
Help regarding linking telegram groups to a bot please

Hi all I made a bot, so when you press start, it shows you a list of other telegram groups to join. Ive linked the telegram groups via the http link. The issue is when clicking the groups, it seems to go to manychat; it loads up manychat, then it sends you to the telegram group. Why is it not just loading up the telegram group to join? Any help would be much appreciated. Thank you.

411
Gustavo Boregio
Liah
Liah
asked in General Q&A
Video not showing in Messenger

Hi, has anyone’s video not showing or playing in Messenger? My video is always showed and played in messenger, but recently it’s not showing and it has been days. How to solve it?

300
Liah
O
oguzhanzenginChat Surfer
asked in General Q&A
.Manychat AI did not save phone number sometimes

Manychat AI did not save phone number sometimes so I can not create a deal for my company. It should happen 5-6 times in day. You have to fix that.

100
O
Viet Nguyen
Viet Nguyen
asked in General Q&A
Qr code not working on android devices. Help me

khi tôi dùng thiết bị android để quét thì không vào flow được còn thiết bị ios thì vẫn hoạt động Using an iOS device to scan, the flow works, but an Android device does not Please let us know the reason and how to fix it. so that tracking activities can take place more accurately. Thank you very much. Looking forward to hearing from manychat team soon.

70
Viet Nguyen
nikiscribs
nikiscribsUp-and-Comer
asked in General Q&A
Is there an option to include a "call button" for the automated response?

Is there an option for a "call button"? I am wanting to drive leads to a call center. It would be nice if there was a button where they could just click on it and automatically have them call. Or do I just have to put our phone number in the text? I did a quick search on google and couldn’t find any answers to this. I am very new to many chat so I figured I would ask here before I go down the rabbit hole of searching.

1882
nikiscribs
Ernatine
Ernatine
asked in General Q&A
Can I trigger off of likes?

Like the title says, can I trigger off of likes?

161
Gustavo Boregio
KCManyChat
KCManyChat
asked in General Q&A
Automation on Scheduled Posts

Does anyone know how to set up an automation on Instagram for a draft/scheduled post, rather than one that’s already live, so it goes live as soon as the post does?

5012
KarenGross
Bos00711
Bos00711
asked in General Q&A
ManyChat w Instagram & pricing

Hey Im trying to build a system where one software sends the initial DM, then ManyChat carrie’s out the conversation and books an appt via instagram DMs. I have a few questions surrounding this… Is it possible? For another software to send the initial DM then manychat carrie’s out the conversation to set the appointment? Also, i noticed that the pricing changes by the number of contacts. My question is what is considered a contact? Can manychat have a bunch of conversations and set appointments without them being considered as contacts? And does manychat make you opt in to something to make you into a contact before it can conversate with the person? Curious because if manychat considers each conversation as a contact then the pricing will scale very quickly and may not be a viable option. Appreciate any feedback

220
Bos00711
meganmoneybags
meganmoneybagsUp-and-Comer
asked in General Q&A
Stan Store Integration

I have an automation setup to collect email addresses from a comment reply in order to gain access to a link to my free guide. How do I get these email addresses into stan.store so I can put them into an automated email flow?

1390
meganmoneybags
TeeCee
TeeCeeUp-and-Comer
asked in General Q&A
Issues with OpenAI assistant and other API questions

I’ve developed an integration to OpenAI using both the Assistant and the completions modes. initially tried assistant mode but it is taking far too long since it needs to first set up new/update assistant if the context has changed , set up a new/check for existing thread, send message and run, then check for response. each of the api calls that require response needed to be put on a timer loop to check for completion. minimum smart delay with manychat is 10 sec which means i’m losing far too much time in all these processes. conclusion: using the assistant mode is resulting in the response taking about 12-13 sec to come through. alternatively, if i use completions, i get a response in about 4 sec but the downside is the entire prompt has to be sent each time which results in high token usage. is there something i’m missing here about how these integrations could work? is there a method to remove or replace certain characters from text fields in manychat? for example if the user or cha

6605
warsiwaquar
Alícia Fernandes
Alícia Fernandes
asked in General Q&A
How do I activate someone else's flow on my account?

I'm trying to save a flow that was shared with me and activate it on my Instagram account, but I'm not able to, and I can't find how to do it. I'm a bit out of touch with technology and have difficulty with it. Can you help me?

90
Alícia Fernandes
liodelao
liodelao
asked in General Q&A
Automation not connecting

Hey guys --- I’ve spent hours trying to figure this out --- researching here and I cant seem to get this automation to work. Desired Automation: I would like our fans to comment “Loko” on our post and receive a DM from the band. DM contains a pre-save link Once clicked - the fan would receive an DM with a photo of the group in the studio -- followed by a Voice note thanking them . Current Outcome: Fan sends comment -- DM is sent to them with the pre-save link. Thats it. Automation stops there. What I gather is they have to send ME a DM reply before they become subscribed as a contact --- and even then I have to manually subscribe them to an automation sequence? I’m pretty good at figuring stuff out -- I tried adding a tag upon clicking the button that triggered a sequence.. nothing. Any help would be great!

321
Gustavo Boregio
SALINERO2488
SALINERO2488
asked in General Q&A
EXPORTING CONVERSATIONS AND RESULTS

Hi, I am a new to many chat. I wanted to know of theres a way to export the WhatsApp answers from clients to a spreadsheet or gsheet?

5471
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
Can we block WhatsApp numbers or specific countries on ManyChat?

Hi, I wanted to ask if we can block specific WhatsApp numbers or restrict messaging from certain countries in our WhatsApp ManyChat automation. We want the app to be available only in certain countries. Thank you!

12861
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
How do I link Fireberry CRM to ManyChat WhatsApp?

Hi, We are using Fireberry CRM, and I wanted to ask how to link our CRM to ManyChat so that data and contacts are automatically pulled or updated whenever there are specific contact movements in the ManyChat automation. https://www.fireberry.com/ Thank you!

221
Gustavo Boregio
geekykidstuff
geekykidstuffUp-and-Comer
asked in General Q&A
Automation not triggered when a custom field value changes (inconsistent behavior)

Hi. I have an automation that is triggered from Make when a custom field is changed, e.g.: However, even when I see in the live chat that custom field has changed: it's not always triggered. Sometimes it works, sometimes it doesn't. I don't see any errors in the logs. Is this a Manychat bug? It's affecting my products

673
Gustavo Boregio
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