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General Q&A

Any questions you have about using Manychat.

  • 3,413 Topics
  • 6,993 Replies
3414 Topics
kareem2002
kareem2002
asked in General Q&A
Can't use actions section In instgram response

when i send my request to try set a custom field i use the same request in document and request manage to fail 

80
kareem2002
abdoulayebakayoko
abdoulayebakayoko
asked in General Q&A
Display Issue with Multiple Choices in WhatsApp via ManyChat

I created my chatbot on VoiceFlow, and I used ManyChat to deploy this chatbot on WhatsApp. However, in my automation, I am unable to see the response choices created in VoiceFlow in the bot's conversations. I really need help to fully utilize the potential of my chatbot.

260
abdoulayebakayoko
jarrah
jarrah
asked in General Q&A
I want to know whether the conversation has been closed or stopped. A message is sent to close the conversation, and when the customer responds to WhatsApp, it starts again.

I want to know whether the conversation has been closed or stopped. A message is sent to close the conversation, and when the customer responds to WhatsApp, it starts again.

650
jarrah
Fitter with Tevs
Fitter with Tevs
asked in General Q&A
Connecting to secondary facebook page instead of main page

No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.

39718
vanshb
fadiladitya
fadiladitya
asked in General Q&A
My subscription is only $15, why am I being charged $25?

My subscription is only $15, why am I being charged $25?

470
fadiladitya
ortaem
ortaem
asked in General Q&A
Money is cut off from the account I don't use

As Pro, I haven't actively use, there is a deduction from my account that I cannot activate every month and I cannot solve it.How can I solve this situation? 

271
jkakius
jkakius
jkakiusChat Surfer
posted in General Q&A
membership deduction

Why there was an attempt of double double payment of membership??? And this membership didn't seek my consent before the transaction was done.Instead should have given reminders for payment option. 

90
jkakius
TugaOutlet
TugaOutlet
asked in General Q&A
WhatsApp Connection to ManyChat

I already have the Business Suite API in Ads Manager, however, no Approved or Disapproved status appears. What to do? I know the Facebook Business account is not verified. Then, when trying to connect my number to ManyChat, I am asked to create another Business API instead of using the existing one. 

50
TugaOutlet
Linnea
Linnea
asked in General Q&A
Having Alot of problems trying to connect new account? it has a lot of errors .

Id like to connect my new Insta account but it just keeps telling mr refresh permissions, I do that than it says Server isn’t feeling well. Id really lie to use the Dm automation to grow my email list. Can anyone help me 

200
Linnea
Bosslady
Bosslady
asked in General Q&A
Create Comment Automations for IG went away

The option to create comment automation for IG went away. I just made a payment but I’m approaching my contacts limit. Is this why? Also I have a pro account, how do I prevent this from Happening? 

130
Bosslady
TheZMR
TheZMRUp-and-Comer
asked in General Q&A
Monthly reminder for unredeemed offers

Hi All,We have a restaurant and use manychat to run an offers campaign with four offers linked to a lead magnet ad on facebook. It’s a great system and works really well…. BUT…. many customers try to redeem the same offer over and over again and can’t remember which one they have already used.We want to set a monthly reminder of which offers each user can still use.I’m not sure how best to do this though, whether or how to use an array, or whether it’s possible with googlesheets and lookups.Each offer has a unique tag so we can track who has redeemed which offer and prevent more than one redemption of the same offer.Help would be appreciated.

411
TheZMR
IvonnePA
IvonnePAUp-and-Comer
asked in General Q&A
TEAM NOT ABLE TO OPEN CHATS

Hi! can someone help? My team can see but not open and continue conversations in the livechat, I already checked them as live chat agent 

120
IvonnePA
TABMan
TABManUp-and-Comer
asked in General Q&A
Conditions With Email Fields Don't Work For My Flow.

Subject: Issue with Email Validation Condition Not Working Properly Hello Community,I'm experiencing an issue with email validation in ManyChat that I can't seem to resolve. Here’s the setup and problem:Setup:1. Email Collection Block:   - User input type is set to email.   - The email is saved to the default system field for email.   - Retry is set to 0.2. Condition Block (immediately after the Email Collection Block):   - Condition 1: Email contains "@".   - Condition 2: Email contains ".com".   - Set to match “all” of the following conditions (meaning both conditions must be true).3. Flow Paths:   - True Path: If both conditions are met, it triggers a Zap to send the user a message.   - False Path: If any condition is not met, it sends an error message stating that the email doesn't look valid.Problem:Despite the setup, the flow proceeds as if the email is valid even when it clearly isn't. For example, typing just the letter "L" still triggers the Zap to send the user a message, byp

2224
TABMan
anywhereofficedad
anywhereofficedad
asked in General Q&A
instagram help

Hi. Newbie here. I have pro trial. Everything seemed to work yesterday. My instagram bot messages are cut off. Just first line, no first name and link below. Messenger works perfect. I reset permissions. Please help. Frustrated.   

482
Vanessa Eden
SCL
SCL
asked in General Q&A
Wrong automation trigging

Hello, The wrong response is being sent on Instagram when I enter the word "makeup". How can I find the automation that is causing the issue? I already checked livechat as suggested in the documentation but no automation identifier could be found.

250
SCL
testjf
testjf
asked in General Q&A
Account downgrade : what's happen about contacts ?

Hi !What happen if we downgrade an account, about contacts who are over the limit ?Thanks a lot,R.

540
testjf
TamaraRidge
TamaraRidge
asked in General Q&A
ManyChat not sending email data to Activecampaign in Make

I have a scenario built in Make to Create/Change contact information and send to ActiveCampaign. The problem is, ManyChat isn't sending email information from my flow in ManyChat to the AC module in Make. Any idea how to fix that?Thank you,Tamara

481
Gustavo Boregio
Jéssyca
JéssycaUp-and-Comer
asked in General Q&A
{"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}

I can't access manychat using the Instagram channel, as it shows this error on the screen. My Instagram and my Facebook page are commercial and connected.

891
Jéssyca
zhanar
zhanarUp-and-Comer
asked in General Q&A
Сообщения в инстаграме не отображаются

сообщения в инстаграме не полностью отображаются, как решить?

470
zhanar
Kellmac1
Kellmac1
asked in General Q&A
Chat GPT request not working

Having serious trouble with performing chat gpt requests. the flows were built 4 months ago and have worked fine up until this week. Now there is nothing happening when I call for chatGPT action. no error message, no nothing the automation just stops. I have ensured the fields are all correct and that chatGPT is interegrated correctly but still no results

480
Kellmac1
Frederico Azevedo
Frederico AzevedoUp-and-Comer
asked in General Q&A
Is it possible to send automations/broadcasts to a WhatsApp Channel?

Hello everyone,is it possible send automations/broadcasts to a WhatsApp Channel?I would like to use ManyChat to schedule a message to a WhatsApp Channel so no one has to stay awake when we are promoting new products to other countries at the optimal time for those users.Is there a way to do so?Thank you!

220
Frederico Azevedo
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
ManyChat API

How to use /fb/sending/sendContent?For now it looks like this:{  "subscriber_id": 1713298109,  "data": {{         "version": "v2",         "content":{             "type": "instagram",             "messages": [{             "type": "text",             "text": text,             },],         "external_message_callback": {         "url": "https://doctor-dent-aidachatbot-c0e090c513c2.herokuapp.com/",         "method": "post",         "headers": {           "x-header": "value"         },         "payload": {          "id": 1713298109,           "last_input_text": "text",           "key": "value"         },         "timeout": 30000         },     }   }},  "message_tag": "ACCOUNT_UPDATE",  "otn_topic_name": "NO"}But I don’t need any tag and otn_topic_name.  I tried to remove them but another error occures. Tell me how to fix it please

1570
yasabyr
AHMED EL SAYED
AHMED EL SAYED
posted in General Q&A
How to add two Facebook and Instagram accounts for the same brand

How to add two Facebook and Instagram accounts for the same brand  

300
AHMED EL SAYED
Desireemia
Desireemia
asked in General Q&A
Automation starts in DMs even when the person doesn't comment the specific keyword

How do I correct this? Everytime I make an automation with a specific word trigger, and someone send me a DM or a reply to my story on Instagram, the chatbot answers and send them into a sequence. They have not typed the keyword or comment that I used in the trigger. How do I fix that or turn off automatically answering my DMs?

280
Desireemia
Estefany
Estefany
asked in General Q&A
recuperar numero

Hola, me pueden indicar cómo recuperar mi número de manychat?? Esto ya que no deseo continuar con la herramienta

310
Estefany
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