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How do you make automated messages feel human?

5 days ago

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Ideas

Share your ideas to make Manychat better.

Manychat Ideation Guidelines

Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv

Forum|Forum|2 years ago

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703 Ideas

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Gustavo BoregioCommunity Moderator & Expert

Audio handling for user input + Default ReplyDelivered

Be able to get a URL for an audio sent by the user, in the Default Reply and for User Inputs.

Forum|Forum|10 months ago

Mackensie LibermanUp-and-Comer

Website chat without Facebook dependencyOn hold

Create a website chat widget functionality (both a chat “bubble” in the bottom right and an embeddable box) that allows people to the option to live chat with the business without having to use Messenger, but provide Messenger as an option if they want to use it.

Forum|Forum|4 months ago

Nutrition ParlourExplorer

Automate a welcome DM to new followersDelivered

Create an automation option that sends a greeting message to every new follower

Forum|Forum|4 months ago

delandyerUp-and-Comer

WhatsApp FlowsNew

Since the beginning of the year, Meta has released WhatsApp flows, the carousels on WhatsApp, and so far I haven't seen Manychat move to make this happen. When will we have access to these new features, and why does the tool take so long to update?

Forum|Forum|2 months ago

onbrandbysarahExplorer

TikTokBeta

Please please please connect with TikTok! There is so much untapped potential on that platform!

Forum|Forum|1 year ago

MartinChat Surfer

Create Voice Agents using ChatGPTNew

Use voice to engage in a back-and-forth conversations. Use the ChatGPT Api to engage vocally with users.

Forum|Forum|1 year ago

latorrewlUp-and-Comer

Add a typing animation while users are waiting for the reply (AI Step)New

Since the AI doesn’t reply right away, could we display a typing animation while users are waiting for the reply? This is so they know a reply is on the way.

Forum|Forum|7 months ago

Gustavo BoregioCommunity Moderator & Expert

HTTP Status in external requestsNew

Have the external request’s HTTP Status code available in a User Field, and usable for conditions/logic in Manychat.

Forum|Forum|2 years ago

MagickExplorer

AnalyticsNew

Please provide better analytics. I would love to be able to see date based analytics on automations so I can see how many times they ran on any give day/week/month. Thank you

Forum|Forum|9 days ago

mbrunellUp-and-Comer

Pause automations automatically (action)Delivered

Have the ability (action) to pause or unpause all automationsIf a user asks for a Live Agent, pause automations so the user can write everything they need and whenever an egant is available, they can answer them.

Forum|Forum|10 months ago

ElePerezUp-and-Comer

Be able to change the contact´s name in WhatsappDelivered

Be able to change the contact´s name in WhatsappIf the client´s name is “😍👌🏻” I want to be able to change it to their real name.

Forum|Forum|9 months ago

Joren WoutersManychat Community Expert

Get an automatic email when there is a new Log ErrorNew

As a Manychat user, I want to receive an email whenever there is a new Error Log, so I can fix the issue as soon as possible.

Forum|Forum|2 years ago

fabianogoldoniExplorer

Support Stickers in WhatsappDelivered

Please, we need Manychat to be able to display the stickers that customers send. Often, these are stickers that confirm or deny a question. Stickers are a way Brazilians communicate on WhatsApp, and we definitely can't go without this feature! Please prioritize this. Thank you!

Forum|Forum|9 months ago

TripyChat Surfer

Dark modeNew

White background is killer on the eyes. Please make an optional dark mode.Charcoal background with black floating flow boxes. White or grey text.My eyes will love it.

Forum|Forum|8 months ago

Germán RupérezChannel Explorer

AI Step Delay between messagesNew

It would be nice (and probably not hard to do), that you can configure a delay time between AI Step responses, so the customer perceives it as a human

Forum|Forum|1 month ago

Pericles.saUp-and-Comer

Message type - WhatsAppNew

Dynamic input that identifies the type of message sent by the user (text, audio, photo and document). This way, it is possible to create a conditional and direct the user to the correct flow.

Forum|Forum|3 months ago

Team OthersideExplorer

Allow changing email sign-in optionNew

We recently changed the name of our business and had to change our email addresses, meaning our Google Sign-in needs to be different but Manychats doesn't allow that at the moment. so we're stuck with the old address unless we make a new account. Asking for the creation of a feature so that users can change their log-in email, or google sign-in email whenever they need. Thank you!

Forum|Forum|2 months ago

simix92Explorer

New OpenAI model integration (gpt-4o & gpt-4o-mini)Delivered

Please update the available models through the “ChatGPT Actions: Request”.Important missing models (as of July 2024):gpt-4ogpt-4o-minigpt-4-turbo

Forum|Forum|9 months ago

Gustavo BoregioCommunity Moderator & Expert

Grace Period for BillingNew

To have a grace period when billing fails.All business software have a grace period for billing, to allow the admins to add alternative payment methods if the billing fails for whatever reason.This is necessary to avoid service interruptions.Ideally we’d have:Failed billing - notification email (PRO service continues to work) More billing attempts over at least a 3-4 day period - send an email on each failed attempt (PRO continues to work) After several billing attempts, service is downgraded to FREE service (with notification email)If not possible, an alternative would be to allow us to add alternative payment methods (a 2nd or 3rd card) so if the first method fails Manychat can try the other cards.

Forum|Forum|1 year ago

Gustavo BoregioCommunity Moderator & Expert

Send Audio Files through the API (Whatsapp and Instagram)New

Ability to send audio files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.Right now this supported only for Messenger and Telegram.

Forum|Forum|8 months ago

createcontentclubExplorer

Open the affiliate program to more peopleDelivered

We submitted our application for the affiliate program of manychat many months ago now and still no response :/Such a pity as we would love to recommend the softwares to the people that we educate and train.

Forum|Forum|1 year ago

vinimaxExplorer

Add support to dynamic block on WhatsAppNew

As a WhatsApp automation enthusiast an useful feature would be able to send audio/vídeos and many other formats through the API as you can in messenger. Basically, being able to use this: https://manychat.github.io/dynamic_block_docs/ with WhatsApp users.

Forum|Forum|9 months ago

MarcTononUp-and-Comer

Feature Request: Retrieve Full Lead Conversation via API or Native Action for Seamless CRM IntegrationNew

Context:We are integrating Manychat with our in-house CRM to create a unified and intelligent sales pipeline. Currently, we can capture basic lead data (name, phone number, tags, etc.), but there is no official method to retrieve the full conversation history between the user and the bot (or human agent).This limitation affects our ability to provide context to our sales team and to maintain proper records of interactions.Feature Request:We’re requesting a native action within Flow Builder or a dedicated API endpoint that enables us to retrieve the entire message history of a user — ideally in structured format (JSON or plain text), including all bot interactions and Live Chat messages.Use Cases: Provide full context to human sales agents when continuing conversations outside Manychat; Log conversations for quality control and auditing purposes; In the future, support emotional tone analysis and decision-making insights from conversation history. Why This Matters:This functionality would eliminate the need for complex workarounds and strengthen Manychat’s role as a central communication and sales tool. Businesses could operate with more continuity, precision, and accountability — enhancing the user experience and internal workflows.

Forum|Forum|3 months ago

gigameshUp-and-Comer

Instagram automation for sharing reel as a storyDelivered

Being able to send followers a message when they leave a comment is nice, but it would be much more valuable if the reward was only unlocked if they share the reel/post as a story to their followers!

Forum|Forum|15 days ago

kunalpatankarUp-and-Comer

Adjustable Timeout Settings for External HTTP RequestsNew

With the rise of diverse AI service providers beyond OpenAI and ChatGPT, ManyChat users need more flexibility in handling external HTTP requests. The current default 10-second timeout is often insufficient for these integrations. Proposed Solutions• Manual Control: Allow users to set custom timeout durations in the settings.• Default Increase: Change the default timeout to 120 seconds for all external HTTP requests. Importance• Enhanced Integration: Supports various AI platforms requiring longer processing times.• Improved Reliability: Reduces failed requests, ensuring smoother chatbot interactions.• Community Support: Many users are likely experiencing the same limitations and would welcome this update. Implementing adjustable timeout settings will greatly benefit users building custom AI-driven agents, aligning ManyChat with the evolving needs of its community. Thank you for considering this essential enhancement!