I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again?
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When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc. I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage? At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks
Hi,I’ve integrated Klaviyo to collect emails I set up a flow (see below) I previewed the flow on IG (see below) I can’t collect emails…What did I do wrong?
hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds?
Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!
Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this: Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is: How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post they comment on I want to send them a link t
No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.
Olá meus amigos! Eu tenho duas contas e na hora de cadastrar o WhatsApp troquei. Qual o melhor caminho? Excluo. os números? Troco o nome das contas?
Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.
Tem como pegar o número de whatsapp do usuário que está mandando mensagem para o meu bot, sem usar um campo personalizado? Gostaria de ter esse número assim que o usuário chamasse o meu bot no whatsapp.
Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?
When I try to connect our FB account to MC it says it is already connected but it isn’t. When I go to FB in settings, it tells me to connect to an account but then it shows that the account is connected and I can’t do anything. I did notice that we seem to have a FREE and PRO account with MC - is that normal? The FREE account is connected to FB. So is that why I can’t connect the PRO account? How do I resolve this?
I’m currently trying to find a way where:After a user sends their response to my question with the instagram free keyword input after I ask a question on IG, obviously it getts stored and I save it as a custom value.BUT many times a user will reply with an additional 1-5 extra back to back messages as well.I want to be able to store all the separate messages as their own custom values inside manychat, so I’m able to properly let the system know the full context of their answer and check for keywords from each one.Although, I haven’t been able to find a way to get ManyChat to properly store multiple messages as seperate values when they’re getting sent back to back like it would be in real conversation practice. Does anyone have any ideas how I can make this work?I’ve tried, storing the first message as DM 1 ,then have the system check the last text input and if it changed to any value,and if it did: then set that new value as DM 2 , and repeat this process for up to 6 different message
I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?
Feliz domingo! Necesito ayuda con los flujos de WSP.Armé varios arboles y diferentes automatizaciones, pero cada vez que el cliente escribe algo le dispara siempre la automatización de INICIO. Como se configura para que el cliente cuando escriba algo que no encuentra en los arboles, que le responda que no entiendo su pregunta… o algo así y lo mande a hablar con un humano??Porque es frustrante para el cliente no poder salir de ese loop si lo que necesita saber no está dentro de los árboles predeterminados.
Me dejo de funcionar el manychat para instragram, lo tengo configurado para que conteste automaticamente los comentarios que me hacen en los reels y andaba de maravilla hasta que dejo de funcionar, elimine la cuenta, la volvi a crear, cree nuevas automatizaciones y cuando me envian un mensaje privado funciona pero cuando me comentan no funciona, alguna sugerencia?
I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :)
I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments?
I have an automation set for instagram reels. When someone comments they receive an inbox message. On my end, it shows the message sent. On their end, they receive an empty message that doesn’t show the content of the message (textbox+button)
Are Instagram automations down for anyone else? I posted on IG Reels today like normal (I’ve been using Manychat for about 2 weeks with no issues), and today the DMs were not triggering.Is anyone else having issues with Manychat today?
I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?
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I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?
Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian
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