Chatter Matters: Helen Nurse - Mastering WhatsApp with Manychat
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I want to integrate Google Sheet, but it tells me that I have to be on Pro, and I'm still in free, and will be for 9 more days.The only place I found to end free trial early - Apply Coupon And Get Pro - requires adding a coupon code.Is there another way, or will you be giving me a nice coupon code😉?
Oi pessoal!Temos uma novidade incrível para compartilhar com vocês… 👀Sabemos que é desafiador usar uma plataforma global em outro idioma, especialmente quando precisamos de suporte e ele não está no nosso idioma nativo. Trabalhamos para eliminar essa barreira linguística, e com a chegada da Manychat ao Brasil, criamos uma equipe de suporte dedicada para nos ajudar a alcançar esse objetivo.Ou seja... agora já é possível ter atendimento em português brasileiro!🇧🇷 Vocês podem submeter os tickets de suporte em português da mesma forma que faziam antes.Esperamos que essa novidade melhore ainda mais a sua experiência com a Manychat!
Hi! I’m having an issue that I can’t figure out. I have a few automations that use condition blocks and some of those condition blocks are suddenly getting stuck since a few days ago (without having made any changes). I can see the live chat that the automation is triggered and that it runs fine all the way to the condition but then it stops there.The condition is setup properly (it has “paths” for both scenarios) and also it was working fine before. I have also tried removing the condition and then the automation works fine again.It’s super weird as I have many other conditions in automations and most are working fine but it’s only a few that seem to be having this issue.Is anyone experiencing this? I have already submitted a ticket but haven’t heard back yet.
Quando asesso o Manychat em Configurações, e canais, não aprece mais o WhatsApp como disponível, e na guia superior, já aparece a mensagem de WhatsApp foi Desativado. Meus gatilhos ainda estão funcionando. Como voltar o WhatsApp para a Guia de canais e se isso vai me trazer algum problema no futuro. Minha conta do WhatsApp está paga e não encontro nada sobre esta mensagem no suporte.
Após conectar o manychat ao wa Business eu não conseguia mais entrar na conta do WhatsApp com meu número, mas mesmo depois de excluir a conta do WhatsApp do manychat eu ainda não consigo acessar minha conta do WhatsApp, podem me ajudar?
tl;dr : the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.I’ve noticed some malicious activity in one of the bots where the users sent links - On the other side, if an innocent Live Chat operator clicks the links, it can pose a huge threat to the organization which could lead to potential security breach and data being compromised.Currently there’s also no way to block those users - a workaround I’ve been using is setting a Tag for those, and a condition at the beginning of all my scenarios to lead those users to a pre-defined message (“This user is blocked”).As well, hitting the Pause Automations and setting it to Forever, can lead to those users giving up on their attempts.BUT, as said, the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.Thank you,Adi
Hello,I just set up my chatbot with:- If someone sends me a DM with keywords- If someone replies to a video/RealFor example, I put the word "hi" to send a message.Let's say that today, he sends me a 'hi', my bot will send him a message and do the whole process. But if tomorrow he sends me a "hi", it will restart.How can I make the loop only happen once?Same, if he replies to one of my videos and sends me a DM afterwards, the bot will launch twice.I would like the loop to only happen once and I can't find it.Thanks
Hola a todos y todas hago este post para pedir ayuda ya que se me desconecto mi Facebook y instagram de manichat y tengo problemas para vincularlo meta me dice que mi contraseña no es valida y que al cambiar la comtraseña da error y no la cambia para nada ni desde otros dispositivos incluso ya estando abiertos en este
Hola amigos, tengo un problema y es que la cuenta whatsapp business ya registrada en mi Meta Business con publicidad y con cuenta publicitaria vinculada y me la está reconociendo pero al hacer el último paso de verificaciones me da error en Manychat y sugiriendome que desconecte el número y lo vuelva a conectar desde manychat… eh visto en otras preguntas que pierden la línea para llamar o algún otro problema con la línea y el whatsapp. ¿Qué debo hacer para solventar este problema? ¿alguien tendrá idea? Adjunto screenshoots
Se suspendió mi cuenta de WhatsApp por falta de pago, la verdad no me gustó la aplicación de Manychat porque después de las 24 horas ya no puedo estar en contacto con las personas y preferí darla de baja. El punto es que no he podido desvincular mi cuenta de ManyChat de mi WhatsApp, y sigo recibiendo mensajes, pero no me deja ver ni quién me mandó mensaje, y mucho menos qué me dijo. ¿Saben si hay forma de recuperarlos o ya los doy por perdido?
Hi, I'd like to learn more about how to create a welcome message for Instagram via contact events. I'm having doubts about sending an automatic message when someone becomes a new follower. Can you explain a bit more about this configuration? I look forward to hearing from you so I can continue with the automation settings for my page. P.s.: If you can answer me in Portuguese, I'd be very grateful.
Hola,Queria saber si alguien puede ayudarme con lo siguiente, ya hice un flujo en manychat y lo guarde, estoy haciendo una campaña publicitaria en facebook con objetivo de mensajes a messenger pero a la hora de buscarlo cuando voy asociarlo con el flujo que cree me dice que debo guardarlo pero ya esta guardado y activo en manychat. Mi pregunta es será que el inconveniente es porque la cuenta a un esta en prueba gratis? solo funciona en cuenta Pro de manychat?Muchas gracias estaré atenta si alguien por favor puede ayudarme
Ola preciso de ajuda, nao consigo conectar minha conta do whatsapp business ao manychat, esta tudo verificado no meta, mas quando vou selecionar a conta do whatsapp business escreve a seguinte mensagem “ o que preciso fazer para poder selecionar esta conta? Porque esta dando este erro?Muito obrigado
Hi everyone, I’m experiencing an issue with my automation. The automation itself is running smoothly, but there’s a problem with the link it sends to customers. When they click the link, it doesn’t work. However, I’ve tested the link multiple times outside the automation, and it works perfectly.I’ve already tried several troubleshooting steps: - Reconnecting the automation. - Activating and deactivating it. - Refreshing permissions. - Re-pasting the link and double-checking its functionality outside of the automation. I’ve even tested it across multiple Instagram pages by running the automation, and the issue persists—the link just doesn’t work within the automation. This is costing me a lot of sales. Does anyone know what might be causing this or how to fix it?
Buenos días,¿Porqué mi factura este mes va a ser de 95$ cuando todavía estoy en los 10.000 contactos en todas mis canales.?Se puede hablar con atención al cliente en Manychat???Gracias.
I’ve noticed a significant limitation in Manychat Automation that’s become quite a pain point 😅In Data Collection, the "Actions on successful input" option only allows for Actions, while the "If contact has not responded" option supports all types of actions.This limitation makes automation workflows unnecessarily complicated.Additionally, it’s impossible to combine an Action with subsequent steps, further restricting flexibility.This enhancement would greatly simplify automation and improve workflow efficiency.
I want a way to connect WhatsApp to Manychat while I can keep using the app, it’s important to my client to keep connected to the app, so is their a way to keep it?
Using Messenger, I’m creating an OTN to contact my subscribers outside the 24-hour window. My understanding is that I need to use the Messenger List feature. I’d like to customize the text of the subscribe button, but I haven’t found a way to do so. I’ve checked all tutorials, but they refer to the "Flow" feature, which I believe is no longer supported. I’m attaching a screenshot; clicking on the three dots there is no edit feature, but only archive.https://postimg.cc/ykj7YcW2
HelloI’m in the process of connecting my WhatsApp Channel for the first time on ManyChat. While in the process of authentification via Facebook, I have this error : GraphQL server responded with error %s: %s %s I’m stuck on this page Anyone else having this issue ? How can I resolve this please ? ThanksFiona
Can someone please tell me how to add a YouTube link in an automation from a reel or post. I can do it from the templates for a DM but not from a reel or post.
I want to ask you if there is any way to make the AI response speed slower?Currently, after a customer sends a message, I respond immediately, which is too fast.At the same time, is there any way for AI to send images?
Has anyone here had success automatically importing new subscribers from manychat to Beehiiv? Im wanting to use Zapier to zap these emails into Beehiiv but somethings not working. If anyone is doing this integration, I would be grateful for any advise on what I’m doing incorrectly:heres my current setup:
Quando eu faço um envio em massa e um contato me responde, a mensagem não aparece na tela de Chat Ao Vivo, apenas aparece as conversas que o cliente inicia.Ou seja, eu faço um envio em massa, o contato me responde, mas não consigo ver essas respostas.Alguém sabe como posso acessar essas conversas?
La campaña de META esta activa y generando clicks en el enlace para iniciar conversación en WhatsApp, pero el flujo automatizado no inicia, el evento por clic en el enlace no dispara el flujo, así que tengo muchos clic en el anuncio y cero automatizaciones iniciadas. META esta fallando de nuevo?La configuración ya la había utilizado antes y el link de iniciar conversación funciona desde cualquier otra plataforma. Alguien con este caso o experto que ofrezca servicios para revisar estos temas.Gracias!
Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li
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