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Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

Alguien sabe como poner este tipo de mensajes como trigger?Es que en las opciones no me sale como pueden ver aquí abajo:Se los agradeceria mucho si me explican

Just started using Manychat and launched my first ad campaign yesterday. Have a little over 40 Messenger conversations, with most making it to the end of the flow with no issues. But 10% of them have stopped at random places in the flow (not the same spot each time), which leaves the respondent with questions but without a coupon, which is what they clicked the ad for in the first place.Is there a way for me to force the next step for a specific conversation or something? I’d prefer to keep them in the flow instead of me sending the offer manually, as then I won’t have their email & SMS opt ins.

Hello, how do I remove the pop ups I installed on my website? I forget how I installed them.  

Hello! I just made an account and this is my first entry on this forum. I am thinking of using Manychat on my WhatsApp account. The only thing keeping me from doing this already is that I am not sure if the software will work properly on WhatsApp accounts made via Skype phone numbers, instead of an actual cell phone number. I need to be kinda sure about it because a Skype phone number is really expensive and they do not offer a free trial so I can run tests on it. Could please anyone help me with this? I know that's a very specific question, so I appreciate any help from anyone willing to help me. Thank you so much!

Hello, I am new to Manychat and wanted to say hi and also let you know of some things I have been struggling with. When I watch some of the training videos you can see in the screen where the vido creator can create “New Flows” and I think even with a large template selection. I am not seein this anywhere in my MC. I have the trial that is about to convert to pro in 3 days but cannot seem to get past a few blocks. I noticed in flows in the training videos you can even organzie your flows into folders. This does look similart but not exactly like I see in automations and I do not know if they changed the name from flow to automation or I am missing some things. Either way I am struggling with some basic fundamental startups. 

Hey guys, as it usually happens to me, I’m kind of deep now into Manychat functionalities but I don’t understand one very basic thing. Let’s say I want to mainly run mass Instagram promotions (send to all my subscribers at once).Can I do that to all my followers? Or do they have to be specifically Instagram chat subscribers? If yes, then how do I convert them to subscribers?

I’ve been eager to learn from igsummit.com after purchasing the courses offered there.However, I get malware & riskware warnings from many anti-virus and protection softwares and websites.What is this issue really about? Will it ever be fixed?  

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as these are contacts that I don’t do anything with, unless they enter into my automation, but not all of these contacts are being automated. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

Plano free. Começando agora. Fiz um Fluxo para comentários em posts do Instagram. Mas não aparece o botão para Publicar a Automação. Alguém pode me ajudar?  

I find it frustrating to search for a contact while in manychat whatsapp, even more frustrating is changing a contacts name.  It does not make sense that I cannot change a contacts name if they initiated the conversation while i can change the contact name if I saved the contact first with my desired name then contacted him/her  Anyone can help

I'm integrating manychat with gpt and it sometimes gives me long replies and ends up cutting off the message when it arrives in Instagram's DM. This can be resolved. The cut message is meaningless and I didn't want to give short answers.

How do you integrate Zoho API to Manychat?

Hello, I cannot delete my broadcast stream and I edited it, but I have two similar streams, what should I do? 

Hola a todos soy nueva aqui y queria saber si me ayduan con algo .. solo puedo automatizar solo una pagina de facebook ??? con una sola suscripcion ?? porque yo trabajo en mi propia agencia y administro mas de 15 paginas de facebook como hago para incluirlas todas que debo hacer gracias 

Where did this button go? It used to be in ManyChat and has been replaced by what? TIA  

Hello everyone, I'm thinking about getting a Pro account. However, I can't find anything in the FAQs about the cancellation period in case I don't want to use the Pro service anymore after a few weeks. can anyone tell me how long this is? Thank you! :)

When I create automations that use buttons I noticed that I would sometimes get messages that said “Get Updates”. It turns out the button text defaults to "Get Updates" on desktop. It seems to work fine on mobile for now so I’ll direct customers there. Is there another way to fix this? Thank you!

I use the ManyChat API to receive information about my subscribers, chats, and tag updates. While I can obtain relevant information about the subscriber, I do not receive any information about who is responsible for the chat on the ManyChat side. For example, if I want to create a deal in CRM based on conditions in ManyChat, I need to assign the same manager responsible for the chat in ManyChat to the deal in CRM. How can I resolve this? I have checked the API documentation, but there is no information related to this crucial detail. I need help!

Hey guys?I would like to know if it is possible to send a message to users when they have simply abandoned the flow within the 24 hour period.Would it be possible to identify how long a customer stopped interacting (clicking on options) and send a provocative message?I have several cases like this in our automation.I would like to capture their attention again automatically.

Bom Dia! Sou nova, ainda não entendo nada e todos os dias o Facebook me bloqueia pq eu compartilho minas postagens manualmente. Como poderia automatiza-las? Alguem poderia me indicar por onde começar? Desde já agradeço!

I am able to re-open chats but if it’s been over 7 days since our last interaction I can’t respond to them through manychat. Is that a limitation manychat has set?

Hello everyone!After thoroughly reading through all the topics on the forum, I haven't come across a similar issue to the one I'm about to present to you.I own a modeling agency, and I'd like to utilize your services, but I've encountered a significant obstacle. My idea is to create an email list of my models who have joined our Facebook group (where job postings are shared) and reach out to them via email and Messenger messages regarding the jobs. I aim to potentially reach new individuals who might have missed the Facebook group notifications and thus missed out on job opportunities, causing financial loss for both us and the models who overlooked these notifications.My question is how can I set up an automated system using your ManyChat service to create an email list in Google Sheets (which I know is easily achievable) and send a Messenger message on behalf of the Facebook Page to every individual who has subscribed to this chatbot service whenever a new job is posted? In other wor

I’m trying to get SMS up and running so I can finish the campaign I’m working on and start testing it live, but I can’t get Twilio to approve my toll free verification application. Keep getting declined because apparently I’m not doing the right thing for the opt-in workflow.I include verbiage in the Messenger opt-in step to tell them we’d send them promotional texts like I see all over the place. Apparently that’s not enough, and I need something more thorough to do it right? What exactly do I need to include/do to make it right?Thanks!

Hi all. I can’t seem to find a way to communicate with contacts via email within the Live Chat panel. I have set up email accounts within the system, and can see how to use emails as part of an Automation, but not how to make this part of the chat. Is this possible?