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I have automations set up for Instagram to simply send a link via DM when someone uses a specific keyword in the comments on a post. I make sure to chose unique keywords so that an automation won’t be sent in response to unrelated comments. However the ManyChat bot just responded to an IG comment that didn’t use the keyword associated with that automation, or anything even remotely like the keyword, and I can’t figure out why. I can’t see anything in my settings that might be causing this, but maybe I’m missing something. Has anyone else experienced this? If the bot can be activated randomly, I can’t use this service.

Hi, I setup a DM Automation on a FB Reel on my FB Page.I have never had these issues with Instagram.The automation triggers and responds to the comments fine, but it appears that non of the comments recieved a DM response. (Over 400 comments)I have checked everything multiple times, but not sure where the disconnect is.It seems no one recieved that first Message after the trigger 

Is it possible to get a list of all subscribers via API?and this endpointhttps://api.manychat.com/fb/page/getGrowthToolsgives this{ "status": "success", "data": [ { "id": 26288466, "name": "Post or Reel Comments #1", "type": "feed_comment_trigger" } ] }what is id here? how i could use it in API?thanks!!!

Lamentablemente no me aparece el icono de Herramientas de Crecimiento para conevtar el Java Script en mi landing, cual sera el motivo?

Tengo un problema cuando hago la carga de contactos y hago el primer envio de mensajes de difusion masiva. Cuando los contactos me responde, se crean contactos nuevos con el nombre que tienen en WhatsApp. Esto está duplicando mis contactos y no me permite unificarlos.¿Qué me recomiendan hacer para evitar la creación de contactos duplicados y unificar los existentes correctamente?Gracias de antemano.

Como faço para enviar mensagens no instagram usando uma automação para pessoas depois das 24hs? Existe alguma forma, mesmo que pagando por envio igual tem a opção no whatsapp? Obrigado!

Ola bom dia, eu gostaria de saber como configurar o meu fluxo Principal ao receber determinado contado retirar ele e levar para um fluxo diferente, obrigado.

Estou fazendo uma automação para disparar mensagem via API oficial no WhatsApp, o gatilho é adicionar o lead na tag, quando adiciono o lead na tag o lead entra na automação, porém não envia a mensagem programada na automação, algumas vezes metrifica que foi enviado a mensagem, porém não envia nada no WhatsApp nem é realizada cobrança, e às vezes nem metrifica nada nas métricas da mensagem, todos os leads estão entrando na automação. Alguém pode ajudar ?

Hello everyone! I have a question. Can I capture the user first message they sent in the conversation? Lets say I dont have a specific keyword that activates my automation but I want to capture this first message to use it later on. Is that posible? How to do it? Thaks!

Hola, ¿alguien sabe si existe esta acción para llamar por teléfono directamente desde Manychat?Gracias

Tenho consversas no meu bot no whatsapp mas elas simplesmente não aparecem no Chat ao Vivo.Como um agente vai responder o cliente??? Só vejo no meu celular …  

Oi pessoal tudo bem?Primeira vez usando o serviço e já com dificuldades apesar de ler e reler tudo que fui encontrando.Estou tentando criar respostas automáticas para comentários em reels e publicações no feed, mas, ao selecionar qual reels ou foto, ele fica com um triângulo ao lado, como se fosse um alerta dizendo “se você impulsionar essa postagem, a automação não funcionará”. Isso é normal?Pois preencho todas as etapas, mas ele não me dá a opção de salvar na última, logo, não consigo ativar o serviço.Já pensei que poderia ser um serviço do plano PRO, mas não sei se é isso.

Fiz uma automação mesclando mensagens no Whatsapp, SMS e E-mail. O fluxo de mensagens no whatsapp funciona corretamente, mas as mensagens SMS e e-mails não funcionam. Já configurei a integração do SMS no Twilio  Já configurei o e-mailO opt-in de SMS e E-mail são feitos via webhook e eu coloquei o bloco de ação para receber os opt-in de SMS e e-mail logo depois do gatilho de entrada. Alguém saberia o que está faltando?

Hi all I’m interested in adding a small percentage markup to a total payment amount. Would this use case be possible so us, the builders get a small commission for each transaction amount of our client? So in this case there could be two paypal or stripe accounts connected.I would be happy to explore another workaround via integrations or automations. Thanks

HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.   

Olá, Objetivo é somente atender via whatszap e sinalizar para 4 atendentes,  e quem chegar primeiro ou estiver desocupado atende. No many chat, tem como eu direcionar para algum whatsapp externo ? Cada um dos atendentes tem um número de telefone e um whatsapp.   

I have the issue that the keywords are common; therefore, the trigger activates multiple times, making the conversation annoying. Could anyone possibly know how to condition the triggers to go active only once per conversation?

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

Hello! I am trying to get some automations going for facebook posts, so when people comment the trigger word they get a reply but I cant get it live cause whenever I try it pops this message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” Where can I mark the message as a comment repply or what does that mean, can someone help me! thank you!!!

Hey! I need to send photo that user sends me to WhatsApp to a webhook is this possible? Thank youGreg

Alguém sabe me dizer se é possível em uma automação no Instagram imprimir em papel um pedido de um cliente por exemplo?

DOES ANYONE KNOW HOW CHATBOT CAN RECOGNIZE AN AUDIO USER INPUT, I AM USING CHATGPT ALONG WITH MANYCHAT TO MAKE A BOT, BUT WHEN I RECEIVE AN AUDIO I WOULD LIKE TO PAUSE THE INTERACTION SINCE CHATGPT IS NOT ABLE TO INTERPRET AUDIO

Hello,I am new here and planning to use Manychat from tomorrow on for my creator account on IG. About a month ago I created my free account with Manychat but am currently having neither keywords defined nor an automation set up yet. I just logged in and it shows me that I have 14 contacts already without even having used Manychat once...I don't get it. My private account is one of these contacts, and I am 100% sure I did not subscribe to my Manychat account or test a keyword or something as I did not even have set a keyword yet.How can that be that there are random IG accounts (some of them spam accounts, but not all) added to my contacts & community without having interacted with any of my posts (as my IG account is new and I will only be starting to post from tomorrow on)? As I am planning to go for a paid account with Manychat but as the price increases with increasing contacts, I want to make sure that I only pay for contacts who actually entered my keywords I will set and not

How many FB & IG Accounts can I add to one Manychat account please?

Dear Support Team,I have created a rule to update a custom field whenever a tag is added to a contact. However, after applying the tag to all my contacts, the rule did not trigger as expected.The rule only works if I manually change the tag by entering the chat with each contact.I need to apply this rule to my entire client base of 220,000 contacts. Could you please assist me in resolving this issue?Thank you for your help.Best regards,