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Hello! Would a support member or a community member be kind enough to hop on a call to help me setup the automations on Manychat? Right now I’m doing this script:Comment “word” for resource!They comment then get the resource, but then that’s all that happens. I want to create an automation that will followup with these leads even AFTER I send the resource so I can ultimately convert them to paying customers or at least join my community to potentially convert later. It would also be cool if Manychat allows me to do automated replies to common questions which I would love to setup as well. I get the question of “how do I start day trading” very often. I would love to learn more about the capabilities of manychat on a call and I appreciate your help.

Meu facebook foi hackeado e desativado e não tenho mais acesso as minhas paginas do facebook onde o meu manychat junto com as contas dom instagram estão conectadas, fiz uma nova conta e paginas, mas não consigo conctar meu instagram ao novo manychar, diz que está conectado a pagina antiga que não tenho mais acesso,PRECISO DE AJUDA POR FAVOR

Do you have an official app on the App Store for download?

I’m trying to join Manychat, but i really can’t connect my instagram account. In order to join, i need to also select my facebook, but it doesn’t find the page. If it doesn’t find the page, manychat ask if he should create it. When i press ok, the messagge “Something went wrong.” Pops up. I really don’t know i watched every tutorial but nothing can help me.

 I see in my Manychat account that I have 100 subscribers. These are people I can see who have engaged with me via DM on Instagram but it says that they subscribed. Can someone please explain to me what this function is? I haven’t enabled a feature for someone to subscribe so I'm not sure how that's possible through my DM's. Also the subscribed contacts appearing in many chat don't include all of my DM's so I'm not sure how it's being filtered.  How do these contacts work on Manychat? Is there a functionality beyond just listing some of the people who DM’d me. 

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺  

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.  

How do I unlink my account? Someone linked a business account to manychat and now I can't use it 

Olá, criei uma conta no Manychat para usar a automação no whatsapp, pelo que entendi eu não consigo mais acessar o app do whatsapp Business com o número novo que comprei, correto ? Essas mensagens que irei receber só terei acesso através da plataforma Manychat, seria isso ? E se eu precisar entrar em contato com o cliente fora da automação criada terei que usar outro número de WhatsApp ou consigo através do Manychat? 

For some reason the instagram permissions are lost for the account and have no idea what the problem is. We disconnected Manychat from the backend of Facebook and connected it again but its still not working. Is anyone dealing with the same issue?  

Everything is set up correctly but it just doesn’t work. The same flows work when the trigger comes by stroy reply, live reply or direct message but comment replies on reels and regular posts do nothing. I have sent a total of 3 tickets to support and I only get the same standard message, even though I have said in the ticket that I have already followed all those procedures.I have seen this thread  and I understand the issue may be out of Manychat team’s hands, but if it doesn’t work, I’ll cancel my pro account because I have no reason to pay for it.

Estou comelçando a usar a plataforma agora, eu ja tenho o meu whatsapp, tenho mais de 1000 contatos, como seria para fazer essa migração?

Hi guys! Is there a way to automate responses to old instagram comments? Comments that viewers left before i set up manychat Many thanks

When I send a link to a Telegram group or my DM’s with the bot there is a pop-up when the user clicks the link. (see screenshot). I used a bot from a different company before, there was no such pop-up, the user instantly got redirected to the group/DMs. Is there a way to remove this pop-up on ManyChat for links to groups/Dms? Thank you! :) Screenshot 

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

Olá, pessoal, minha automação no instagram está mandando mensagens faltando caracteres mesmo eu obedecendo o limite dos caracteres. O que pode resolver?

I created an insta comment automation following all the steps but it doesn't work...  

Pessoal, tudo joia?Sabem porque aparece essa mensagem: Se você quiser responder a um comentário em uma publicação ou reel, marque esta mensagem como "Resposta a Comentário".Tentei ativar 3 gatilhos em uma automação: resposta a story, direct e a publicação ou reels, mas a última opção não ativa e aparece essa mensagem. Sabem como posso resolver? Obrigada. 

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

Tenho alguns problemas relacionadas a api como pegar ID do usuario, puxar dados do telefone, enviar um template apos um envio de um form no site entre outros alguem poderia me dar um norte sobre esse assunto 

 I hope someone can clarify this problem for me. I created an Instagram ad with a post that I had already published and for which I had activated an automation so that it would respond to comments and send messages directly to the DM. However, once the advertising started working, the automation does not respond to comments.Has anyone gone through the same thing? Could you give me advice or recommendations? My client is mad at me. Thank you so much.

How do I connect a personal Facebook profile to manychat instead of the Facebook page? I want to use all manychat features on the Facebook profile which happens to be in professional mode.  Any suggestions or steps?

Hello, hope you guys are doing well.I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past week (probably around 2,000 total).Out of nowhere about 48 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Manychat support takes days to respond. Can someone please help me? This is really hurting my business.P.S. the DM automation is still working on my account if someone messages me a keyword.Thank you very much.

Are we able to use our personal page on Facebook if it’s on professional mode? 

Hi community,As a beginner I am facing hard time with the following issues:How do I set an automation for sending a DM on Instagram to my new followers. How do I set up the automatic comment reply and DM on Facebook account not page?( when I try to link my Facebook account on Manychat it is showing me that I would have to at least have a page but I only have that one account through which I conduct my businesses so I literally cannot set the automation for the same account) Most important: how do I set up automatic follow up message on Instagram when somebody doesn't respond and don't click either of the buttons? because I cannot add a quick reply after the button so I'm just a little confused here.Any help is highly appreciated.