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HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.   

Olá, Objetivo é somente atender via whatszap e sinalizar para 4 atendentes,  e quem chegar primeiro ou estiver desocupado atende. No many chat, tem como eu direcionar para algum whatsapp externo ? Cada um dos atendentes tem um número de telefone e um whatsapp.   

I have the issue that the keywords are common; therefore, the trigger activates multiple times, making the conversation annoying. Could anyone possibly know how to condition the triggers to go active only once per conversation?

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

Hello! I am trying to get some automations going for facebook posts, so when people comment the trigger word they get a reply but I cant get it live cause whenever I try it pops this message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” Where can I mark the message as a comment repply or what does that mean, can someone help me! thank you!!!

Hey! I need to send photo that user sends me to WhatsApp to a webhook is this possible? Thank youGreg

Alguém sabe me dizer se é possível em uma automação no Instagram imprimir em papel um pedido de um cliente por exemplo?

DOES ANYONE KNOW HOW CHATBOT CAN RECOGNIZE AN AUDIO USER INPUT, I AM USING CHATGPT ALONG WITH MANYCHAT TO MAKE A BOT, BUT WHEN I RECEIVE AN AUDIO I WOULD LIKE TO PAUSE THE INTERACTION SINCE CHATGPT IS NOT ABLE TO INTERPRET AUDIO

Hello,I am new here and planning to use Manychat from tomorrow on for my creator account on IG. About a month ago I created my free account with Manychat but am currently having neither keywords defined nor an automation set up yet. I just logged in and it shows me that I have 14 contacts already without even having used Manychat once...I don't get it. My private account is one of these contacts, and I am 100% sure I did not subscribe to my Manychat account or test a keyword or something as I did not even have set a keyword yet.How can that be that there are random IG accounts (some of them spam accounts, but not all) added to my contacts & community without having interacted with any of my posts (as my IG account is new and I will only be starting to post from tomorrow on)? As I am planning to go for a paid account with Manychat but as the price increases with increasing contacts, I want to make sure that I only pay for contacts who actually entered my keywords I will set and not

How many FB & IG Accounts can I add to one Manychat account please?

Dear Support Team,I have created a rule to update a custom field whenever a tag is added to a contact. However, after applying the tag to all my contacts, the rule did not trigger as expected.The rule only works if I manually change the tag by entering the chat with each contact.I need to apply this rule to my entire client base of 220,000 contacts. Could you please assist me in resolving this issue?Thank you for your help.Best regards,

Is it possible to send a DM to existing followers or do I have to manually do this follower by follower? I am not looking to automate a DM upon a new follow. I want to DM each of my 100K followers. Is this possible?

Does Manychat work with PRIVATE facebook groups? I can only select a trigger from my business profile page. 

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

Manychat responde comentarios postados antes da automaçao?como fazer?

hola, al usar la pausa inteligente por 20 hrs o 1 min no respeta el tiempo y envia el mensaje de inmediato en la prueba 

How can I understand that my ManyChat account supports Instagram DM Lists? I have this option while i am creating Automaation, but it doesn’t work after launch – there are no message for subscribing.

Hello ManyChat Community,I am encountering an issue with finding existing contacts using the API. My contacts are registered with their WhatsApp phone numbers, and I believe the system field to query is WhatsApp Phone.How can I properly query these contacts using the API?Thank you for your assistance!

I don’t want Manycht to read my Instagram messages and to reply  : “we usually reply within one day”, I only use the comments automation tool. I don’t need the chatbot. Is there anyway to disable it from replying to people in the messages?

When it collects phone information, I want to transfer the phone number somewhere, how do I do this? Do I have to use another application? Is there no way to forward it through Manychat?

Does the Customer Chat Growth Tool still exist?

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings?  Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne 

My automation ends giving some contacts a specific tag(TAG2). Can Manychat send message to ANOTHER tag (TAG1) when the (TAG2) has a new contact?  just like an advice to (TAG1) when this new tag(TAG2) have been set (Sorry for any English mistake, Brazilian here without using translator)

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

Estou configurando um fluxo para disparar a partir dos comentários no post (instagram), ainda com a conta grátis.Quando seleciono o post aparece um alerta dizendo que a automação não funcionará se a publicação for impulsionada. É por que estou usando uma contra gratuita?Eu vou impulsionar, já pesquise mas não achei a informação de como resolver isso