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This morning I was able to edit a ManyChat automation, and an hour later I received an email saying that my subscription had expired because apparently the last payment couldn't be processed. But that's not true—all payments are in order, my account is fully funded, and I still have 5 days left on my subscription.At the same time, I can no longer log in to ManyChat; I get the following error:{“0”:“Access denied”,“state”:true}What happened? Was I banned?

I can’t see the dynamic block in intstagram, am i doing something wrong?

Hello everyone, I would like to have some information about account management as an agency. If I sign with a customer and make him a chatbot, I must add a new account (the customer’s) in "accounts" ? Is there an additional subscription or only the one of my account that includes the others? If so, who pays in addition? Thank you in advance!

quiero saber más sobre esta plataforma 

Hi ManyChat community,We are a D2C brand (Bloc — blocinsects.com) running Instagram automations and have hit several issues we need help resolving. Listing them clearly below:ISSUE 1 — New Follower permissions not workingWe are trying to set up the "Say hi to new followers" Basic Automation. When we click Update Permissions, it fails to authenticate through Instagram. We have been told by other tools that Meta has recently restricted DMs to new followers unless there has been prior interaction. We are unsure if this is a ManyChat configuration issue or a Meta-level restriction. Can ManyChat support help us resolve this or clarify the current status of this feature?ISSUE 2 — Universal DM flow only fires once per contactWe have set up a Default Reply as our universal DM flow (qualification message with buttons). The problem: it only fires the first time a user messages us. If the same user messages again later — for example after going through a keyword flow — the Default Reply does not

Hello, community, i can’t get this issue solve no matter how, i design a simple flow like the screenshot below: When i test this, i found that, after the AI step send the link, when i reply ‘thank you’, the AI reply ‘welcome with the link again’, how can i get this solve? i tried to prompt the AI don’t include the link in the message when saying welcome, but it doesn’t work.   

I am getting this thing when i amtrying to connect my instagram what does it mean?  Dermabay Skincare already connected to IHOP.Switch Instagram to continue with another account or request access from the owner of IHOP.

How do I change the FB page associated with my paid account?

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

It saids this function is unavailable. How do I fix the issue? 

Hi all, I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”anyone can help me?  Thanks in advance. 

Would love some help.  Getting super frustrated.  Ultimately I want to be able to add a video in my DM automation so I searched and found that I should create an automation from scratch. So I tried to do that and set up a trigger for when someone comments on my IG post to send a message but after I typed in the text, there is no dot or “next step” to add another step!  I can’t figure it out. What am I doing wrong?  I also don’t see an option for adding a video anywhere.  I am getting so discouraged.  I have spent way too much time trying to figure this out. 

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

I’m trying to configure the chatbot to send an external URL (usually a Facebook/Instagram reel video) in Facebook Messenger or Instagram Direct Message. However, when the user taps on the external link, it usually trigger ManyChat tracker URL first, then redirect the user to the actual URL of the reel video. I already turned off the the setting “Automatically send events to the Conversation API ...” in Settings/Ads Optimization, but this behavior is still occurring.

Hello,How can I contact Manychat customer service? I've asked to cancel my subscription since December, but I see that I'm still being billed even though I'm no longer using your service. I've been billed for December and January even though I'm not going to use my account.Could you please cancel my subscription permanently and stop all future billing? Thank you in advance for your understanding and help.Best regards,Translated with DeepL.com (free version)

Hi Support Team,Could you please help disconnect ManyChat from my Instagram account? I would like to link it to a new account. Ig @sigarumoaonorte Thank you very much for your assistance.   

Hey, I’m new to Manychat and Make.When someone sends us a DM on Instagram, I only get the contact_id and first name, but I need the username or scope ID to use later in Clay for data enrichment.Does anyone know how to fetch the username or scope ID directly from Manychat when a user messages us?

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

Hi I added a new Keyword for when people are commenting a Reel/Post, i also added the keyword if they message it to me. Messaging is working but not when they comment. I need help. Is this a bug? can someone please help me?

Hi Community, I hope you are doing good!I have a question about the following automation: 1. Someone follows me2. They get a DM from me (Thanks for following, as a part of the crew we would love to send you a freebie gift)3. They hit the Button “Yes, sounds good!”4. NOW I want another automation to begin, that collects the First Name and E-Mail Adress. However, the Follow DM option only lets me send a message (+link).Question: When I have another automation going with the Trigger Phrase “Yes, sounds good!” - will it be activated? Or must the Trigger Phrase/Word be the FIRST message someone sends me via DM?So basically:DM Flow: Someone follows → DM → User sends “Yes, sounds good!”Leadgen Flow: Trigger “Yes sounds good!” → Collect Data (E-Mail, First Name) → Send freebie via E-MailThank you so much for your help! 

 how to access Join my manychat account pls help me its happenning my new creating accounts  i creat account and 7hours or 1 hours its access deniad 

Hello Manychaters,I need help setting up the "Instagram Comment Automation" (Auto-DM) for specific ads created directly in Meta Ads Manager.The problem: These are Dark Posts, so they do not appear on my main Instagram profile feed. Consequently, I cannot find them in the "Select Publication" list in ManyChat triggers.My constraint: I cannot use the "Any Post" trigger because I am promoting multiple different offers simultaneously (Summer Camps, Weekend Tours, etc.), and I need to send a different specific flow for each ad.The question: Is there a way to connect a specific Flow to a specific Ad Post ID manually? Or is the only solution to use "Any Post" combined with unique keywords for each ad creative?Thanks for your help!

Hello, I have tried to use the utility message but every message that I put is rejected. From looking on META, it looks like you have to follow a certain format to get accepted but it is not clear, how to get these messages on Manychat. Any help appreciated on what to do. I am trying to reach contacts outside of the 48 hour period. Thanks