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Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

From my understanding, you can only get the JSON code to connect to the FB ads if you select the “user clicks on facebook ad” trigger. However, when I try to activate it, I get an error message like in the first image. But I’m confused because nothing in my initial message has those variables (see 2nd screenshot).   

how can i connect my many chat though JSON. i dont have the growth tool on my manychat

My Google Sheet has 2 columns, IG_username and Message_to_blast.In Manychat, I build a flow to lookup the IG_username, and put the Message_to_blast into Manychat Data, and then send to the user.It works great at first, but after I edited the Message_to_blast in Google sheet, Manychat still kept sending the old data.I am not sure if there is cache issue since it is the same IG_username.I have tried many efforts, still doesn’t workI tried clear my browser cache I tried disconnect Google Sheet and connect again I tried clicking “refresh” on action  I tried deleting the action and adding back in (well I was using 2 different IG account to test this, one works, meaning it send the updated message, but the other doesn’t, it still send the old message, weird… ) I am new to Manychat and I appreciate any sort of help / tips! Thank you everyone in advance!

Hello I just installed manychat and connected my Instagram account, but I want to remove it and I can't  I don't have te remove option.What can I do?

Guys, am not sure if anyone has bumped into similar issues. If yes, would love some guidance with fb messenger ref url - it passes refID only when I test with my own account, when I try to test it with different accounts, message automation isnt triggered, and refID is dropped. Any clue how to solve this?

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

Looking for some assistance….  I am extremely frustrated with Manychat right now.  I just joined and everything is a dog’s breakfast.  I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL.  This should not be this difficult.  Patrick  

When doing a Messenger Ref URL automation, does the user have to be presented with the “Get started” button instead of going straight to the automation? I want the automation to start automatically when they click the URL. Right now, if they click the URL, it opens Messenger, but nothing happens until they click “Get started.”

I want to use Manychat specifically for my clients for the "Say hi to new followers" feature. Is it still available? I can't find it anywhere.Kind regards.

Hello everyone,I have a business selling custom portraits via Instagram. I created a lead magnet. I want people to comment on specific posts on Instagram; those comments are auto-replied to, and a DM is sent to all those users asking for their email address so the lead magnet can be delivered. That email address is saved in GoHighLevel, potentially to a list within GHL. I’m new to both ManyChat and GHL. Could someone guide me?

У нас активная PRO-подписка, и в WhatsApp была включена автоматизация. Всё работало без сбоев. Но нам пришлось обновить смартфон, и начались проблемы. Автоматизация перестала работать. Система выдаёт сообщение: «Для отправки сообщений WhatsApp требуются средства на кошельке». Мы рекомендуем включить автоматическое пополнение, даже несмотря на то, что мы не превысили никаких лимитов.    Я заметила в настройках, что номер телефона изменился; я не помню, какой он был раньше. Я хотела добавить номер телефона, но система сообщает, что он уже занят.    English: We have an active PRO subscription, and WhatsApp had automated features enabled. Everything worked flawlessly. But we had to update our smartphone, and problems started. Automation stopped working. The system displays a message: "Wallet funds are required to send WhatsApp messages." We recommend enabling automatic refills, even though we haven't exceeded any limits.I noticed in the settings that the phone number has changed; I don't r

I created a ManyChat account and connected it to my Instagram. Since then, an automatic message is being sent whenever someone new follows me. I have already turned this automation off and, as far as I can see, I no longer have an active account, yet the messages are still being sent. When I try to log in, I get a message saying that my Instagram account is already connected to another account. If I log in with a different Facebook profile, I see the message: “You don’t have a channel.” I’m completely lost at this point. I would like to use the automation, but I can’t log in anywhere because the system says I’m already connected somewhere else. What should I do to resolve this?

So I use the same primary automation every time I post to Instagram, and I simply duplicate the automation, apply it to my new post then just hit “go live” from the app. Recently however, it now takes me to a weird external page that no longer gives me the option to go live from the app - I can only go live from my desktop which is not convenient at all since I post content from my phone. Is anyone else experiencing this? Is ManyChat aware this is happening for some users? I don’t really understand why this regression has occurred, but I’m praying it will go back to how it was because creating a brand new automation every time doesn’t make sense for me.Thank you!

Every 5 minutes, a 'Let's confirm you are human' screen appears on my ManyChat. This is constantly interrupting me, and I can't work properly.This is happening to my team as well, but the funny thing is that it only happens in one of our offices; it doesn't happen in the others.Does anyone know why this is happening and what we can do to fix it? No one has been able to figure it out so far. 

Hello,I can’t connect my IG account. It says request sent, but I get no email or notification on IG. Where should the request be sent to? I thought it was connected to another account, but I logged in to MC with the other email, and under channels it says nothing. What should I do?Thanks!

I want to be able to see monthly and historical data on my automations performance, so I know what to optimize. I can see the total automations sent over the lifetime of the automation, i.e, 1000 sends, overall CTR 80%. It’s been live for 2 months and I’ve changed my captions, I want to see was there an uptick in CTR then? I also want to improve my CTR  and test optimizations - but it seems the only way to see this would be to duplicate and make a new automations to see clean data vs. seeing a graph of performance over time. 

I just sign up to Manychat via Google, and tried to connect to the Instagram account. I follow the instructions until I am stuck in the page where I pressed “send request” and not sure about the next step.In the Instagram, it shows that it is connected to Manychat, but in Manychat dashboard it said it is not connected to any channels. I checked this issue is due to the Instagram is already connected to another Manychat account, but I have no idea what it connected to because I just opened the account today.Thank you and I appreciate any sort of help! Have a nice day. 

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Hi everyone,I’m experiencing a recurring issue with Instagram Comment-to-DM automation in ManyChat.When someone comments under my post, I see the system message in Instagram that says:“You messaged {user_name} about a comment they made on your post. See Post.”However: No actual DM is sent. The user does not receive any message. The flow does not appear to trigger. There is no visible error inside ManyChat. This happens frequently, not randomly once in a while. Important details: IG account is Professional and properly connected. Permissions have been refreshed multiple times. Page is connected via Meta Business Manager. Automation is published and turned ON. The post is selected correctly inside the trigger.

My Instagram account is already connected to a ManyChat workspace that I no longer have access to. I am the owner of the Instagram account and the paid ManyChat subscription. The system shows ‘Request Sent’ but there is no request to approve. Please help me locate the workspace that owns my Instagram channel and restore my access or merge the workspaces. It says “my name/account is already connected to my name/acct.Switch Instagram to continue with another account or request access from the owner of Holly Ambrozi.” It’s a loop I can’t get out of and I have not found a way for Manychat to provide any type of assistance other that creating a post on this forum.

Hey team - I’m new to manychat. I only want to use it for automations (sending a new follower a message). I’m not interested in the inbox features. I thought my profile limit would be linked to the number of hits I get on the automation but it seems it’s all messages into IG, even bots. Am I missing something? Is there a way to only pay for profiles when the automation fires? Thanks

Hey manychat team.I bought Manychat so i can specifically run followers ads and DM people who follow me.I’m currently spending a lot of money on with advertising meta and was wondering if anyone can help. It’s saying it’s in beta for me and not available.Is someone able to give my account access please.Thanks,Carrie P.s. I’ve attached a screenshot below  

Is it necessary to verify your business from meta in order to use whatsapp automation ?I’m working with a remote matketing agency and the verification requires them to submit a utility bill which ofcourse they cannot provide.