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Candela
CandelaUp-and-Comer
asked in General Q&A
Follow up if the user does not answer

Hi everyone! I’m using ManyChat to reply to comments and send information about the promo I’m currently promoting. However, I’d like to know how I can create another automation only if the user doesn’t reply to my message. I’ve read all about the 24-hour window, but I can’t find the condition for “not answered” in ManyChat. If anyone can help, I’d really appreciate it!

363
rogerioaraujo
MartinD
MartinDUp-and-Comer
asked in General Q&A
Sending multiple messages after multiple Coment Reply on same Facebook post

Hi,I’m trying to figure out if it’s possible, to send multiple messages to the same person in when they are commeting on the same Facebook post, with different Keywords.Example: Peter is commenting on Facebook post 1 with “Yes E-book”. Then he is sent a message.Peter is commenting on the same Facebook post (Facebook post 1) with “Yes Video”. Then he is sent a message (or the same message).So the same person is commenting on the same Facebook posts, and each time he is commeting a specific word, then he is sent a message. (It’s okay for it, to be the same message he recieves) I just want to sent the same person, the same message, each time he is commeting a specific word on the Facebook post. :-) Looking forward to hear from you - This is urgent.Best regardsMartin

121
rogerioaraujo
frankbackjr
frankbackjrUp-and-Comer
asked in General Q&A
Automation issue

I keep having an issue that I can’t seem to figure out why it is happening.  I set up the entire automation for a keyword to Instagram, and it tests correctly when doing the preview through Instagram.  But when I attempt to make it go live, an error message pops up that says:  “Mark this message as “comment reply” if you want to send it as a reply to a post or reel comment.”  I did that when I clicked the “Start from Scratch” area.  What am I missing?  I’m new to this, and I am sure it is a simple fix, right?

101
frankbackjr
matheusngomes
matheusngomesUp-and-Comer
asked in Perguntas e respostas
API Oficial pelo aplicativo do whatsapp business

Fala galera, tudo certo? Quero começar a oferecer automações de wpp só pelo Manychat para os meus clientes, mas a grande maioria é negócio local e acaba que já tem um número conectado no whatsapp business.Alguém já usou essa nova modalidade de conexão de API do wpp direto pelo aplicativo? Funciona como API Oficial também, pra fazer disparos e etc?

304
matheusngomes
David King
David KingUp-and-Comer
asked in General Q&A
having trouble connecting my IG account to Manychat

Hello Friends ! I am having trouble connecting my IG account to Manychat - It says that it has already been connected but I dont see it. Anyone experienced that and was able to fix it? David

262
David King
mjs
mjs
asked in General Q&A
Automation only working for Instagram not Facebook/Messenger

When using the automation flow builder  “Auto-DM links from comments”, my post uploads to both instagram and Facebook but only the comments on my instagram receive an automatic reply and DM with link. Is this function only available on instagram?   

7311
Italienisch mit Leichtigkeit
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Help with FB Messenger Setup

Hi,So I am trying to set up an automation flow on Facebook Messenger where it is limited to 250 DMs and once it passes that it stops the flow.Additionally I want to have a randomization aspect where 75% of users get a DM with a link, while 25% do not.I want each user to only be able to be considered for 1 comment they leave on a post, to prevent spam from gaming the system.Here is what I have so far… can you help fix? 

272
MichaelVGG
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Facebook Messenger Message Limits

Hi, We are running a FB Business Page and want to know what is the max amount of messages in DMs we can send out before being flagged? Example → We create automation flow where ManyChat DMs on Messenger people who post a particular word.  Is there a specific number? 

604
MichaelVGG
MichaelVGG
MichaelVGGUp-and-Comer
asked in General Q&A
Automation On/Off - can it be set based on Time Limit?

So once you have an automation flow, there is the little ‘on and off’ switch that can be triggered manually.Is there a way to set an automation flow to be turned off or on based on time in a day? i.e. day/month/year and hours/minutes/seconds?

132
MichaelVGG
Saude consciente oficial
Saude consciente oficial
asked in Perguntas e respostas
Dúvida no cadastro de contas

Sou produtor de conteúdo e gerencio alguns perfis, o que é melhor eu criar uma conta para cada perfil ou criar uma conta e vincular os perfis? Desde já agradeço

181
rogerioaraujo
Gabriel Berti Giusti
Gabriel Berti Giusti
asked in General Q&A
wrong Whatsapp company's name

Hello! I can't change the name of the profile that appears to new contacts/customers on WhatsApp. It says "DS4 Laser & Router" which is an old name of my company, which I've never linked to this new profile. I changed the name 3 years ago and I use manychat for about 2 years. I don't know from where this name came.  "Tomorrow" is the name I gave the contact number. "DS4 Laser & Router" is the default name that I want to change.  

111
rogerioaraujo
Andrezza Rodrigues
Andrezza Rodrigues
asked in General Q&A
Issues with Contact Limit

Hello, I’m Brazilian and I speak Portuguese. I’m experiencing a problem with the contact limit. It says I can have up to 1,000 contacts, but it also shows that I already have 1,475 contacts. However, I have already deleted all contacts from the list, and the number still remains the same.What should I do?  

141
Gustavo Boregio
Ridho
RidhoUp-and-Comer
asked in General Q&A
Manychat integration to tapsite.ai

Can Manychat integrate to Tapsite.ai? How to? 

375
Ridho
Janice_
Janice_Up-and-Comer
asked in General Q&A
All triggers not working anymore

Hey everyone!All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?BestJanice

385
rogerioaraujo
pamela
pamela
asked in General Q&A
META Invalid Conversions API Credentials

I am unable to configure the Goal Conversions API. I followed Manychat's step-by-step instructions to configure it, but every time I enter my Data Set ID and the Token generated by META, it always gives an error saying “Invalid conversion API credentials”. How to solve this problem?

70622
Césarpr
ragnar_spirit
ragnar_spiritUp-and-Comer
asked in General Q&A
Unable to Connect TikTok Business Account to ManyChat – Error

Hello ManyChat Community,I have been attempting to integrate my TikTok Business account (username: ragnar_spirit) with ManyChat for several months now, but every time I click Connect and grant permissions, I receive a generic error message stating, “Something went wrong.” Despite multiple retries, the process fails at the permission‐granting step. My TikTok account is verified as a Business account and is registered in the USA. The problem has accured months ago, but I’m writing now, cause I need it support, I would be grateful.Details of the Issue: Account Type: TikTok Business (not Creator or Personal). Geography: USA‐based account (all settings reflect United States region). Error Message: After logging into TikTok and approving all requested permissions, the integration page immediately displays “Something went wrong. Please try again later.” There is no additional diagnostic information or error code. Attempts to Troubleshoot (so far): Verified that I’m using the correct T

393
ragnar_spirit
Seamany1
Seamany1
asked in General Q&A
Partner apps not available as option during ad creation

Hello I am selecting an engagement campaign with the ad set conversion location as “Messaging Apps”. “Partner Apps” does not show up at the ad level as a destination option:     I can verify the ad account matches the connected Manychat facebook page’s ad account I have a live/published automation ready to goWhat more needs to be done to allow “partner apps” to be shown?

1265
ColdBrew AI
Lasfit Automotive
Lasfit Automotive
asked in General Q&A
A quick question about Manychat

I have searched some YouTube videos about ManyChat. It shows up it automates the answer for some keywords, but can I reply to the TikTok message & DMs in the ManyChat backend?  I can not find any contact info on this website, which sucks. Help, please guys. 

71
Gustavo Boregio
justineleconte
justineleconteUp-and-Comer
asked in General Q&A
Manychat isn't transferring email to Kit (ConvertKit)

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

292
justineleconte
Stacey Clare
Stacey Clare
asked in General Q&A
Deleting Contacts - Can they interact again?

Hello, I am a food blogger and DM my recipes using many chat on both Facebook and Instagram. It is costing me over $1k a month so I want to delete that contacts and bring the cost way down. I have their email address stored on my eDM system so I do not need them any longer.My question is,  after I delete them, can the user interact again if they start an automation by commenting on a post? Does it treat them like they are a new person?taStacey  

161
Fabio Gaulke
Rungreg
Rungreg
asked in General Q&A
Telephone number registration in facebook

HI - I know its more a Facebook issue - but i dont find help on this and I want to use manychat to automate my whatsapp channel for my brand. However - I can not connect with manychat to it - it finds the account, it finds the number - but then somehow it doesnt work as it always says, that the number is already in use.  So the problem is: I registered one number - and somehow i can not verify the number as it says “number is already being used. However - I have no where else the number registered.  I have one business portfolio quoala.de, then I have one whatsapp account named Quoala. Then in the whatsapp manager i have this number registered - but as you can see - i cant verify it, as it is already in use.  I would really appreciate if someone could help me with this.  

261
Fabio Gaulke
michaelmeirelles
michaelmeirelles
asked in Perguntas e respostas
Como criar um menu integrado?

Eu tenho 4 canais ativos no Manychat: Facebook Messenger, Instagram, Whatsapp e SMS. Eu precisava criar um menu de opções (e obviamente seguir com outros submenus, consulta a requisições POST, etc), mas precisava fazer 1 vez apenas e que funcione em todos os canais.Como voces fizeram o de voces? Tudo integrado, tudo separado? Qual conseguiu fazer funcionar e qual não conseguir fazer funcionar?Como disparar o menu de opções nos leads que chegam e os que marcamos como concluido? E mais um detalhe, eu disparo promocoes com palavras-chave no Instagram e Facebook.Resumindo, bem complexo. Mas toda ajuda é bem vinda.Obrigado.

91
Fabio Gaulke
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
When user opens live chat

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

313
rogerioaraujo
Edith Villa
Edith VillaUp-and-Comer
asked in General Q&A
Issues with Bodcast Automation: Messages Not Sending to All Selected Contacts

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

282
rogerioaraujo
alice.delvar
alice.delvar
asked in General Q&A
Instagram DM list disappeared

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

201
rogerioaraujo
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