Solved

Setting up an Instagram Ads trigger in ManyChat. When I try to flip the trigger from Disabled to active, I get "Don't use more than one content block in the first message to set up Instagram Ads."What I've already tried:- Removed the button from the first message- Merged all my text into a single text block (was originally split into multiple blocks)- Deleted the whole message and rebuilt it from scratch- Removed the "User sends a message" trigger so "User clicks an Instagram Ad" is the only trigger now- First message is now just one Send Message text block with my intro copy, no variablesCurrent state: First message is a single text block ("Hey, thanks for reaching out...") with no variables. Only trigger is "User clicks an Instagram Ad." Still shows Disabled and won't activate.Questions:1. Do I need to attach a Quick Reply to the first message for the trigger to activate?2. Does the next message need to connect off the Quick Reply button, or off "Next Step"?3. Anything else that comm

Alguem sabe dizer qual a melhor subscription do manychat para quem administra várias contas? Se cadastrando como parceiro, é possivel linkar várias contas do Facebook BM e ter vários numeros com bots diferentes em uma só conta de administrador do Many? Ou é necessário criar uma conta no manychat pra cada cliente que for administrar? Se alguem tiver alguma documentação sobre isso, eu agradeço!

Hi, I own the Instagram account @kovira.tech (display name "Kovira").When I try to connect it to ManyChat I get "Kovira already connected toKerem OLGUN," but I cannot access that account. I re-authorized via Metaand still hit this wall, so the permission side is fine — it's a staleconnection on ManyChat's side. I have NO ManyChat account via Facebook,Apple, or Telegram, and my Google account (keremm.olgun@gmail.com) isempty with no channel. Please release/disconnect this Instagram accountfrom the old "Kerem OLGUN" account so I can connect it tokeremm.olgun@gmail.com. I can verify ownership of the Instagram account.Thanks.

Is anyone experiencing their IG bot flow sending the same response 5x? This just started.

Hey everyone!Curious how other vacation rental owners are using ManyChat to drive engagement, followers, and ultimately bookings for their properties.My wife and I recently started experimenting with Instagram + ManyChat for our cabin/wellness retreat and would love to hear what’s actually working for people.Thanks,Bill

Hello to ANYONE who can help!THIS IS LONG, BUT PLEASE READ! I’m so frustrated, I’ve been paying for Manychat for months, while it hasn’t been working. I haven’t had any success with the support either. It has taken forever for a support to get back to me via email, and I’ve spent hours on the chatbot doing the same thing over and over again that it suggests with NO success.I’ve almost given up on Manychat and hooked up my Stan Store auto DM to respond to my comments on IG this last 2 weeks, which worked fine too up til yesterday, when even those would not reply to the IG comment, but would still send my product to their DM. The problem is the customer doesn’t know it is in there or to check their “message request” for it, so I’ve had to go back into each individual comment and tell them to look there. My content and comments are popping off and I don’t have time to do that and am losing a ton of business with it.  I know ManyChat is the best option IF I can get it to work again, but I

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only . can i do that ?

Hello,i am a Pro customer (€39,49/month).My account reached 2500/2500 Active Contacts.I deleted many contacts, but the Active contacts counter still shows 2500/2500.New Instagram contacts are not receiving automations anymore.Can you please explain:When do deleted contacts free up Active contact slots? Do I have to wait until my billing date (June19)? Why does the counter remain at 2500 after deleting contacts?Account ID: fb4863679I do not speak English, Please answer as simply as possilble.Thank you.

quiero vaciar los contactos que tengo en manychat,pero antes quiero exportarlos para no perder la informacion. alquien podria ayudarme?

Hi all - long time user here, with an odd issue. I have a fairly basic flow:specific comment word triggers DM DM offers 3 button options Each button sends response with a unique link After link, option to join mailing list with Y/N N ends flow Y checks if they are in list already, and if not goes through email collection For some reason, no matter what I do… the link and the messages that accompany it in that step are sending anywhere from 3 to 5 times on a single button press. Screenshots below. I’ve tried separating the link and the accompanying messages into different steps, I’ve tried delays and no delays, I’ve even tried adding tags + conditions in between various steps to try and stop the re-triggering. But no matter what I do… when people hit a button, e.g. “Pinehurst”… they receive the link five times consecutively, and the following message 2-3 times as well. Any ideas??? I’m stumped. 

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

Alguien puede ayudarme con interferencia entre ManyChat y Meta AITengo configurado todo en Facebook para que ManyChat sea la App numero uno en responder respuestas automaticas pero en cuanto Configuro Campañas de Ads ( dentro de la campaña uso el llamado a ManyChat ) entonces Meta AI se mete y empieza a responder los mensajes de usuarios

Im trying to do the automation of when someone leave a comment, the system will answer it and then DM them with a link. It did not work and I follow all the steps. Help!

ive got suspended by instagram after using manychats to automate some reels and dm … tbh i lost the trust with manychat and their talk that they are safe to use … if any one could help me to recover the account and to make sure this not happening again plz tell me

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

I’ve been following the steps of the AI Chat Bot for hours and my Facebook and Instagram automations are still not working. I’ve also searched and worked through many of the old posts. The bot won’t connect me with an agent. I am more than willing to pay for ManyChat if it works!! Please help!!

Hello,I am experiencing two technical problems with my Instagram automations:1. The automation is not triggering: When a user comments the keyword on my post/reel, the system does not publish the automatic reply in the comments, and it does not send the DM for the user to click and get the PDF. It simply doesn't work.2. Bug in the Flow Builder: I cannot connect the blocks in the visual builder. When I click and drag to connect one step to another, the visual connection line does not appear. Even if I add a new step automatically, the connection line remains invisible. The blocks look isolated.Can someone help me? Tks

Já há imenso tempo que os meus seguidores não recebem qualquer mensagem. Está tudo bem com as permissões, e eu criei agora mesmo nova automação. Testei de outra conta de instagram, e não há qualquer mensagem. Peço ajuda urgente.

Bom dia, pessoal. Estou com um pequeno problema, onde a minha automação está apenas sendo enviada 1 vez por usuário. Caso esse mesmo usuário tente ativar uma outra automação, não funcionará. Alguém saberia como resolver? 

So I created an automation that sends a DM when someone comments a specific word on my reels or stories. The first message gets triggered correctly and shows a button saying “Yes, I want this.” The person clicks on it successfully, but the second message sequence never gets triggered after that. I’m not sure why this is happening or where the issue is in the automation flow.

Preciso saber quem já me passou o contato do whatsapp, por meio do insta e do facebook para não pedir novamente

Olá Pessoal!Preciso de ajuda. Desde ontem à noite que não consigo criar ou duplicar automações.Já tentei de tudo. Só retorna com a mensagem: “Algo deu errado. Por favor, tente novamente.” =(

I want to add another IG account to my Manychat account… but the error message“Invalid Request: Invalid redirect URI.” appears…How can I add another account? 

Hi Everyone! I’d like to ask for your help regarding an issue with our ManyChat account.When we log into the platform, this is all we can see. We have already connected our Instagram account successfully, but it does not appear anywhere in the dashboard.Also, the platform seems incomplete:there is no left sidebar menu no Settings option no navigation menu at allThe whole interface looks empty and unusable, as if something is missing from the account or the workspace did not load properly.Could you please help us understand what might be causing this and how we can fix it?Thank you very much in advance!Best regards,Kitti