Solved

Hey everyone!I’m running into a weird issue with my automations. I’ve set “Delete Contact” as the final step (both as the next step and as an additional action) in all my flows, but it seems like the contacts aren’t actually getting deleted. It’s so annoying having to go in and delete them manually every time. 😫 Has anyone else run into this or know what I might be missing?Any tips or workarounds would be super appreciated! Thanks in advance! 🙏

Hi there! I saw Natasha’s post on the 4 changes to make in your many chat funnels https://www.instagram.com/p/DTOT6JJCUPQ/?img_index=8&igsh=OWRubDB3NWNpc3Y5  I’m wondering how to do to step 3 and 4 with my current funnel. Currently my funnel asks for name first and then email, how do I change that?Also, how do I do step #4, where I give them the freebie even if they don’t want to share their email? Would I need to tweak my current ending? I used the Additional Many Chat DM Funnel from this tutorial to create my current funnel: https://school-of-bots.notion.site/18284c0a7a0b8056aaf3febfd075deeb?v=18284c0a7a0b8047acd6000cc768bd48&p=18384c0a7a0b80b5b583e53b2f913221&pm=s Thank you! Veronica 

We have an account with ManyChat through our Instagram and we would like to also have it connected to our Facebook messenger. Our Facebook and Instagram are connected through Meta. We are just posting on our Instagram, which then auto posts on our Facebook, but we want the auto dms we set up to also to send to our Facebook users as well. Is there a way to do this, without having to pay for an additional account? Also, why can’t I find a way to talk to a customer service rep. on ManyChats when we are paying for this service??? 

Hi there, Ive set up Many chats native “When someone new follows you” automation however it does not seem to be working. “runs” are appearing but no CTR, sends or clicks. Is there anything that may be preventing this flow from functioning?Thankyou.Luke.

Estou tendo problema para ativar a mensagem automática, para quando a pessoa começa me segue segui todos os passos que o chat me enviou, porém ainda não ficou ativa

I have been trying for days to get someone to contact me! I need to enter a online call with a human being so that I can feel comfortable with dealing with manychat! 

I have every thing set up all other automations work fine. But it will not connect “Follow to DM” and comes up with the message “ it isn’t available for your Instagram account. This feature is currently in beta.”I checked other conversations and Raquel C (Manychat Community Manager) said 2-mths ago that…  “this feature is now available for all users”. I used the instructions here » https://community.manychat.com/product%2Dupdates/turn%2Devery%2Dfollow%2Dinto%2Da%2Dconversation%2Dintroducing%2Dfollow%2Dto%2Ddm%2D7628 and it still didn’t work? Any thoughts? Help?

Hola, estoy creando un nuevo bot y he notado que, además de agregar a los agentes de chat en vivo, también tengo que activar la opción Puesto de chat en vivo.Actualmente pago 15 USD por 500 contactos y solo me permite asignar el puesto de chat en vivo a 3 personas, incluyéndome a mí como propietario. Al intentar asignar un cuarto usuario con puesto de chat en vivo, me solicita un pago adicional de 99 USD, que sumado a mis 15 USD actuales da un total de 114 USD.Mi pregunta es: si pago esos 99 USD, ¿obtendría 3 lugares adicionales de puesto de chat en vivo?, es decir, ¿mi límite aumentaría a 6 puestos?Tengo un bot que hice a 4 años y puedo meter a los agentes de chat en vivo que quisiera y pueden contestar todos en el chat en vivo significa que esta nueva restricción es reciente?

 I'm trying to find a template to create a new automation in Many Chat, but I don't see the template to redirect customers to your website.  Has it been replaced with another template? 

Hi! My IG (@dcmoms) has people directed to a link on my website (I have double checked it a lot), but Manychat is sending people the link to my facebook page instead. What am I doing wrong?! This started a few days ago and hasn’t been corrected. I have personally been DMing people the correct link. Thank you for any help! https://www.instagram.com/p/DTdGbs4jiSK/

The pricing page says Pro is $15, but when I click “Become pro”, I’m led to my dashboard with only a “Renew subscription” link at the top. When I click that, there is a $25 item in my cart called Marketing Automation with no mention of the Pro plan on the page. So did you change the Pro plan to this new thing and increase the price?    

Hey everyone, quick question because I’m honestly stuck here.I run a fairly large online business and a big part of our onboarding is handled through Telegram bots and automated workflows inside ManyChat.Over the last few days, I’ve had three separate ManyChat accounts shut down with no warning and no clear explanation. I can’t get a real response from support beyond a generic message, and it’s starting to feel pretty concerning given how much our systems rely on this.This is the only reply I’ve received:“Thank you for reaching out. We would like to inform you that the account [REDACTED] has been terminated due to suspicious activity that violates our Terms of Service. For more information, you can refer to Section 7 - Prohibited Users in our Terms of Service.Additionally, please note that once a channel is banned, it cannot be used in Manychat account again.We understand this may not be the outcome you were hoping for; however, please note that this decision is final, and we’re unable

HelloI want to have a work flow like belowWhen user comments→ They get a DM asking to follow if they aren’tfollowing the instagram page→ It only allows to send the link if the user follows→ user follows→ link sent. Like belowIt should look like this.Basically I don’t wanna share link without user following me. Is there a way to do this without Pro subscription? 

Hello, I am getting an error in my Messenger settings: 'No Valid Ad Accounts Shared'.​I have already clicked 'Refresh Permissions' multiple times, but the error persists. I have full control over the Ad account in the same Business Portfolio as my Facebook page 'NVTours - Your Travel Agent'.​Could you please help me fix this so I can create marketing campaigns and send messages on Messenger? Thank you!

I am very new to all this, so please be patient with me. I go live three nights a week and do a project. I have a flow built that connects to my website and a cartlink to the products featured in the live.  I use a keyword trigger to generate a message.  I have a different cartlink every night.  How do I duplicate my flow from night to night where all I have to do is change my keyword and cartlink?  I hope that makes sense.  

Hi.I have an issue with an integration from ManyChat to Kit. Here is the ManyChat automation: cf. screenshots.The part happening in the ManyChat DMs is working, but then my test contact (email) isn't being added to the Kit form and my Kit integration doesn't start.Meanwhile, when I opt-in directly via the Kit form, the automation starts and runs normally.So the issue seems to be in the connection between Manychat and Kit.Any advice?  

I run an agency with more than four clients and am interested in using ManyChat for all of them. Ideally, I would like to manage their social media through my ManyChat account without asking for payment from them, essentially offering this service as a "gift." Is it possible to add all their Instagram and Facebook profiles under my agency's ManyChat account, or do I need to create a separate account for each client and have them pay for it?

as per title, i’m getting error “ Login issue "try to connect to a facebook account linked to this instagram" - HELP” see screenshot. What to do? everything seems well connected on my end. what to check? 

Hi guys been trying to do this for  3 days now: any help appriaciated: Goal Collect email via Instagram DM Validate email with NeverBounce Allow max 3 invalid attempts On 4th invalid email, send fallback message (form link) Never send ebook unless email is valid Current Flow Logic User triggers automation by messaging “ebook” Bot asks for email Email is checked via NeverBounce (External Request) Router checks: nb_result is valid → Success message + ebook Otherwise → invalid path Invalid path: Increment email_attempts by +1 Ask user to re-enter email Gate checks email_attempts ≥ 3 Yes → fallback message No → retry loop Problem On the 4th invalid email submission, the flow still routes to Success Ebook is sent even though NeverBounce result is not valid NeverBounce action itself works correctly Attempts counter is incrementing, but routing is failing Key Constraint ManyChat standalone Actions cannot be routed Actions inside me

Manychat users are facing issues with the functionality, but manychat doesnt offer customer care live chat. Can you do something about it ? 

Hello,I’m running Facebook Instant Form ads using “Chat with leads from instant form.”In ManyChat, I can only select Facebook Ads or Instagram Ads as the trigger — not both.If I select Facebook Ads as the trigger and choose Send Message via Messenger, will that same flow automatically apply to Instagram ads and open in Instagram DMs when the ad is clicked on Instagram?If not, what is the correct way to set this up using one ad campaign and one flow, since Instant Forms appear to only allow selecting a single flow?Thanks 

Fiz toda configuração necessária, mas a mensagem não está sendo enviada. O que pode ser?

Estamos com dificuldade para gerar automações para responder comentários em anúncios. Como conseguimos fazer isso? A única opção está sendo responder por ‘’palavra chave’’ que vale tanto para orgânico ou anúncio, mas queremos fazer automação específica para um anúncio por exemplo. 

I cross post my instagram reels to my facebook. How can I get the automation to transfer too? It only ever works in instagram DMS

Olá, pessoal!Tenho uma automação ativa para o gatilho de qualquer mensagem na DM do Instagram. O problema é que, quando meu Social Media entra para conversar manualmente com o lead, o chatbot continua disparando e interrompe o diálogo humano.Existe alguma forma eficiente de “pausar” o bot temporariamente assim que um humano assume a conversa? Ou alguma regra / condição que impeça o bot de disparar se houve uma interação manual recente?Como vocês gerenciam esse conflito?Abs.