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I have set this up a couple of times and each time nothing happens. It is set up for all posts and a trigger word, with an automatic sending of data to mailerlite, I am testing it and nothing happens, no instant reply to comment or message in the DM. If the post with the keyword is already live will it not work with a new automation? So you have to create the automation and then the post?  

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

I thought I was gonna get 1000 free contacts.  

Hola a todos! Creé un flujo de automatización para responder los comentarios en un post de Instagram, sin embargo, se activo para los nuevos comentarios, pero los comentarios viejos no se les envió nada. Hay alguna forma de que se active dicho flujo de automatización a los comentarios viejos?

buenos dias como puedo PEDIR SOPORTE, configure mi primera automatizacion a instagram mediante mensajes y que lance mensajes al DM, aunque hice prueba sy al parecer si funciona revisando con vista previa, han pasado 15 dias del free y ahora me estan cobrando y no funciona correctamente NO HAY SOPORTE, solo unirse a la comunidad o ver respuestas de un robot AYUDA, como hago que me brinde soporte de mi automatiacion 

Здравствуйте! Я потерял доступ к своему старому аккаунту ManyChat. У меня есть аккаунты в Instagram и Facebook. Я создал новый аккаунт, но не могу к нему зайти. Логин:  piskdisi838338  

Tengo una automatización de comentarios en mis publicaciones de IG.He creado una campaña en el Ads Manager para promocionar una de esas publicaciones, pero tengo dudas de si la automatización funcionará.He leído el post donde se anuncia que las automatizaciones ya funcionan con publicaciones promocionadas, pero no sé si la promoción debe ser a través del botón boost en la app o también funcionará con campañas del Ads Manager. 

Olá. Estou com um problema com o envio das mensagens rápidas. Estou usando uma automação importada de um produtor e editei conforme a necessidade. A questão é que quando fui fazer o teste de automação enviando uma mensagem para a minha conta do Instagram, ele bugava nas respostas rápidas.O que acontece é que a primeira mensagem com resposta rápida é enviada, mas as próximas não, e no lugar delas vai uma mensagem escrita: “Automation powered by Manychat”. Depois fui tentar novamente e aí a automação “resetou” e ficou na versão do produtor, sendo que a edição que fiz está salva na Manychat. O que fazer? Já li e reli os comentários com problemas parecidos e não consigo solucionar o problema. Me ajudem, por favor.

Hi everyone,I have a quick question. Is it possible to send abandoned cart messages to customers through a WhatsApp template when integrating WooCommerce with ManyChat? I’d really appreciate any insights or experiences you can share.Samar Abbas

I’m trying to figure out if there’s any way to obtain a WhatsApp user’s geolocation using Manychat.At the moment, the only user-related data I can access is the last input message, so even if the user sends their location via WhatsApp, I’m not able to capture or process it as structured data.I also considered an alternative approach where the user manually sends their exact address, and then consuming an external geolocation API (Google Maps, Mapbox, etc.) to resolve coordinates. However, before going that route, I wanted to ask: Does Manychat provide any native way to capture WhatsApp location data? Is there any workaround, integration, or custom development approach that could make this possible? Any insights, experiences, or ideas would be greatly appreciated. Thanks in advance! 🙌

Is it possible to use Manychat to auto-dm from keyword comments on a reel? We do this for Instagram and wanted to start using it for TikTok, but it doesn’t seem to be an option when trying to set up the automation trigger. If anyone could help, that would be great! 

Hey teamQuick question, I understand that all the automation and sequences are great but I am trying to keep my flow of conversation very organic and less bot-like.I want to ask how do I start a new sequence or just send a follow-up message if clients don’t interact or message anything?Thanks for the help!

Is there a way to keep track of the Post ID that someone commented on with IG or FB?  I am always wondering what posts are actually getting the most people involved but I don’t have the data point to do so!

I noticed that there are times when the Get Updates button to subscribe to a Messenger list does not trigger or show up even though it’s part of my flow.Is this a bug or is there a limit for Get Updates button to only show once (for example) in every 24 hours for a contact? 

HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help 

I have a question about how ManyChat counts contacts.I receive a large number of replies to my Instagram stories, but most of them are not sales-related and do not trigger any automation. However, ManyChat is still counting these people as new contacts.My question is:Does ManyChat count every person I interact with manually as a contact, even if no automation is triggered, or are contacts only counted when ManyChat sends an automated message or interacts automatically?I want to understand whether contacts are counted based on any interaction, or only when an automation is actually executed.

Hey everyone.I’m running into an issue where within my automation, I’m trying to send two external request to my GoHighLevel account, and no matter what I do, the second one will not fire.I have tried moving it, putting it behind a time delay, even switching to a second request URL with a separate webhook URL from GoHighLevel.No luck at all.Does anyone have any idea what might be going on or what the solution might be?Thanks in advance!Justyn

Post content:Hi everyone,I’m running into an intermittent delivery issue with ManyChat API and would really appreciate some insights from the community or the ManyChat team.Setup Platform: Facebook Messenger API used: POST /fb/sending/sendContent Message type: Image + text + quick reply API is called from n8n HTTP response from ManyChat: success / 200 OK Subscriber ID is valid and active The issue In the morning, everything works perfectly: Flow runs smoothly API sends messages successfully Users receive image + text as expected However, in the evening, delivery becomes unreliable: Sometimes the message is delivered Sometimes it is NOT delivered at all n8n still reports the request as successful No error response from ManyChat API This happens even though: Subscribers are active They have recently interacted Message volume is very low (definitely not near 5 requests/minute) Same payload structure is used every time Additional context T

Hi there, Manychatters! Quick question! Is it possible to connect two Instagram accounts under one ManyChat account?

Hi, What is going on with the new pricing structure?It’s confusing, previously you paid for active contacts within your account and these accumulated.Now its based on the number of contacts who are engaged during that monthly billing period? Is that correct.That may work out cheaper for some but the cost per contact is substantially higher.Previously you had a pricing calculator (slider) but that's now been removed.Am I seeing this correctly??

I’d like to talk with other artist about how they use Manychat. I mostly see Insta Growth accounts using Manychat. And often talking about astronomical numbers they have reached. Do you think these numbers are true or are they making them up for clout??Are any artist using Manychat to build relationships or just send people to their website? Or a link to buy an art product?xo Steph

My card is working and active. I have made payments to manychat using the same card for the previosu months as well but since yesterday - even though i renew subscription (pay with link and pay without link - tried both methods), it processes the card successfully only to bring me back on the dashboard page and there i see the renew subscription message again. No error, no payment failed, no card declined message -  just shows me the the renew subscription message box again. This is a business critical issue for me - need this enabled so that i can set my workflows live. Notw: i have used the same card to make payments for the previosu month as welland i have followed the instructions in this link as well - “https://help.manychat.com/hc/en-us/articles/15404249418524-Payment-issues-for-Manychat-users-in-India” but still not working.

How are doing follow ups with this 24h restriction?People are all the time in their phones not emails so i want to nurture AND CONVERT THEM INSIDE MANYCHAT and this happens every 3 days at first then every 5 daysCan you share how are you doing so or template that i can use Thank you

I created a system with manychat + n8n. However, manychat gives random data without waiting for the data coming from n8n.What kind of solution can I apply for this?When I asked GPT about the issue, it said that manychat is timing out, so it does not wait for the data from n8n.