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i need help from some human in manychat to help me remove this… is driving me crazy not being able to use my business tools correctly…. credit line, access removed. apparently is making my whatsapp locked with you guys until this is removed...

Hi everyone,I need help with an Instagram DM flow where I want to read a user's natural text reply and branch based on keywords — without using Quick Replies or AI Step.Setup:- After my question message, I added a User Input block to capture the reply.- Immediately after that, I placed a Condition block that checks if the reply contains "expensive" (or similar keywords) to branch into objection handling vs. WhatsApp request.- I tried both saving the reply to a custom field and referencing {{last_input_text}} in the Condition.Problem:No matter what the user types, the Condition always takes the "No" branch. It seems like the user's reply text is not available at the time the Condition checks it.Question:What is the correct setup to capture a text reply in an Instagram DM flow and make it available for keyword-based branching in a following Condition block? Are there any specific settings in the User Input or Condition that I'm missing?I'm currently on ManyChat Pro.Thank you in advance!

Hello guys,I'm setting up an automation to send a DM to new followers.My goal is to collect their email address in exchange for a freebie.However, after the first welcome message is sent, it seems the only option available is to add a link (screenshot)I cannot add a "User Input" step to ask for and collect the user's email address.The conversation flow stops after the first message. Is this a bug, or am I using the wrong feature?How can I create an automation that DMs new followers and then asks for their email?Thank you for your help!

Is External Request available in Essential or only in Pro?

How do I set up an automation to ONLY respond to comments and not send DMs?

What's happening is that the automation is activated normally when my follower comments, and it responds to all comments normally, and then sends the direct message to my follower normally, but my follower doesn't receive it.And when I send the message manually, my follower receives it normally.The Meta Pro support team has already told me that everything is working normally with my account, mainly because the manual message is working normally, and that the problem is on ManyChat's side.ManyChat support has responded several times, but always with some suggestion to redo the account connections, but nothing solves the problem.I also deleted the Instagram account from ManyChat and re-established the connection, and still nothing works.Has anyone experienced a similar problem?

Hi,I have created an automation for WhatsApp, but the external requests are not being triggered.The request itself seems to be correct, because the test request works properly.My request calls a PHP file where I added logs for the incoming requests. When I run the test, I can see the request in the logs. However, when the WhatsApp automation runs, the request is not made, and the flow continues with an empty response.Few time ago, I used similar external calls with the Instagram channel and they always worked correctly.Could you please help me understand why this is happening?ThanksEly

As the title says the automation randomly stopped working yesterday on our account across all of our posts. Already tried refreshing permissions and deleting and creating automations, but nothing seems to fix the issue. So just wondering if this is a problem from Manychats side or ours?We also started running meta ads on the same account yesterday and it feels like it stopped working right after we launched ads.Thanks.

Hi guys  I went through all troubleshooting steps , I refreshed permissions etc  I have over 100 DMs and they show up on manychats and my contacts on many chats but they are not receiving the automated message.  It was working fine when i tested it but now not working when the story went live Any help would be appreciated 

We have an automation, when it ends, someone from the company using whats-app for business, will reply to the user with a free text, but doing so will show the welcome message again (the automation will re-start)?? so how we can prevent this? so the automation should start/resume only if the initiator user type a message? and not when we (our company) users reply to user input? this is possible? and how? Thanks

Hi everyone,I've built a flow that works perfectly for first-time commenters. Here's the setup:Trigger: User comments on a Post/Reel or replies to a Story Story reply → heart-tap. Post/Reel comment → automated public reply (rotating set of 5) on any Post/Reel. Condition check: does contact have tag "MF Entered Flow"? If no tag → add tag → 3 min delay → DM #1 → DM #2 If tag exists → flow ends (no duplicate DMs)The problem:When a contact who has already completed the full flow comments on my next post (a new video uploaded the next day), nothing happens. No public reply fires. They're not re-entering the flow at all.I've confirmed the tag is correctly applied to these contacts. The issue appears to be at trigger level, the flow simply doesn't activate for returning commenters on a new post.I do not want to re-send the DMs. I only want the public comment reply to fire automatically for everyone who comments, regardless of whether they've been through the flow before.My question:Is there a

Ok guys… Pretty simple.   I am trying to setup ManyChat to do the following. (and it is sort of working already)Reply to facebook comment that someone makes by posting a new comment (CHECK!  That is working) Fire off a private message to the person that made the comment as a welcome message (CHECK!  That is working) Here is where I have a hiccup….  I don’t want it to DM message people every-time they make a comment on a post.  Many of these people comment daily or more than 1-time a day.   (FAIL…. This is not working)… It is sending a message every time someone comments on a post.As far as I can tell I added a tag to check if someone had been messaged before and if so…. do not send a message but rather add a tag to the person as a “already received message” then applied a “delay” to keep that tag on for 90 days then remove it.   See my flow below.    Tell me what I’m doing wrong…..Keep in mind.. .I’m BRAND NEW… so I may need very detailed step by step instructions  

Hello everyone, Okay, I think I know where my problem lies. I'm stuck after my button on the first "send message" block. Even when I click the button in a DM, the rest of the process doesn't trigger. I've attached an image of my workflow. Thanks everyone for your help ! Alexandre 

I would like to set up an auto-dm from comments for the same reel that went to instagram and facebook. It works for instagram now. I then tried to go to settings - channels and connect my facebook channel to set up a auto dm there as well (I assume I need to do two automations for insta and facebook separately)? It then took me to a payments plan again - do I need two payment plans for instagram and facebook separately? If no, how to I set up the same automation that I did for the post on instagram for that post on facebook?

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

Hi everyone, I need help with an error I'm getting when trying to send a WhatsApp Message Template.Every time I try to send a template, I get the red alert: "Message is failed to send, please contact Manychat Support".What I've checked so far: Template Status: It is already approved by Meta. Balance: I have a positive balance. Opt-in: The contacts are  subscribed. Refresh: I already tried refreshing permissions in Settings. Also I tried to send it from “broadcast” and it does not go through

URGENTESaludos! Elabore una automatización para que mis usuarios recibieran un mensaje en su DM luego de hacer un comentario especifico en una publicación y no se ejecuta la acción. Solicito solución rápida. Gracias!

It’s not responding to any comment right now although it was 2 days ago. I think it’s only Dming half of them as well not sure what to do.

Ciao! Sto riscontrando un problema con ManyChat.Non riesco ad automatizzare i messaggi perché il sistema non mi mostra il mio account quando provo a collegarlo/selezionarlo. Di conseguenza, non riesco a proseguire con la configurazione delle automazioni.Ho già provato a fare il login e a ricollegare il profilo, ma il problema persiste.Potete aiutarmi a capire come risolvere? Grazie!

 what does this message mean?Thanks

Estoy haciendo un flow en MAKE para que open AI pueda dar respuesta a los mensajes de Whatsapp por medio de ManyChat pero el modulo de MC me esta arrojando este error recuerrente.   

NÃO CONSIGO APROVAR A COMPRA DO MANYCHAT PORQUE O BANCO INTER GERA 6 DIGITOS NO CÓDIGO E QUANDO VAI FINALIZAR A COMPRA DO MANYCHAT, ELE PEDE 8 CARACTERES.

Hope you guys can help me, I have an AD that runs in English and I have it set up for ManyChat to reply to that new follower (the goal of the campaign is traffic/followers). I have an identical AD running in Spanish, however I don’t want the default automation I set up to send them the reply in English.I’ve read about ManyChat AD automations and I believe they’re only triggered if the user “sends message” from the AD. My goal at this time is to gain followers only, any ideas for how to send those followers a unique message based without them having to press “Send Message”?Thanks in advance

I want to import contacts using a .csv file, but the system fields for 'Email' and 'Phone' are not appearing.I am writing them correctly in the .csv file, but they are not being detected. As a result, I can't upload my database and I am unable to use Manychat.How can this be fixed?

alguém sabe como resolver isso?Tenho acesso ao IG , a página do facebook e a BM do cliente, porém ao solicitar esse acesso não aparece em lugar nenhum.