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Based on the Community notes this issue has been going on for three years and I dont see a fix.  I was trying to set up my Purchased local number and Twilio Said I needed to start with a trial 888 number so I did that.  I requested the local number be approved so I can send and receive text response and keyword triggers through ManyChat.  I continue to be declined.  Who has been Successful and HOW?  THanks in advance  Frank Mazzuca

Hi ManyChat Team,I am writing to ask about the 'Greet New Followers' (Follow to DM) feature.I understand that this functionality is currently in a limited Beta phase and that eligibility is often determined by Meta’s own criteria rather than ManyChat alone. However, since this tool would be a game-changer for my strategy, I’d like to know if there is an estimated timeline or roadmap for when it will be rolled out to all users.Also, since the feature is not yet available in my workspace, is there any way I can apply for Beta testing or manually request its activation for my account?I appreciate your help and look forward to hearing from you.Best regards, Líbano

Hi there, hoping for some quick assistance! Below is my flow – for the life of me, I cannot make the Smart Delay work. What am I doing wrong?Here is how my flow is working: 1- Comment on IG Post to DM2- DM requests an email address.3- Once received, email is added to Mailchimp + email including resources is sent out via the email feature within ManyChat.4- If no response, SMART DELAY and then re-ask for email. Except Smart Delay isn’t working, sigh!  Thank you so much in advance for any help and insight! 🙂 

Hey everyone! 👋I connected ManyChat to both Instagram and Facebook. It works perfectly on Instagram, but it’s not working on Facebook.I’ve already:Granted all permissions in ManyChat Confirmed I’m the owner/admin of the Facebook pageStill, comment-to-DM automation doesn’t trigger.I’m based in Bolivia — could this be a regional restriction from Meta?Has anyone experienced this or found a solution? 🙏

When setting up a comment style automation with any specific new reel. This has happened several times on many different reel automations that I've tried to set up. People will click on the prompt to follow, and then the same prompt will show up again, and then they'll click the button again, and the same prompt will show up. The link is not sending properly the way that it should be! This has happened now to several new follows that I've gotten from some promotions that I'm running for specific content.  I've tried toggling the prompts on and off. I've tried updating the app for ManyChat and for Instagram, and I have updated iOS as well. None of these fixes are working. It's happened to more than a handful of people at this point, and it's a really bad look for business. 

None of the documents show me how to cancel my subscription.  No direct ways of contact. Nightmare.

I'm facing an issue with ManyChat and Instagram Direct messages and could use some help.When I receive a message from Instagram Direct in ManyChat, I store it in a variable called message and then send it to a server using an external request. Everything works fine except when the user uses the enter key to go to the next line in their message. Because the message goes to the next line, using this variable in the JSON body causes an error.For example:Message:Hello How are you? External request JSON body:{ "message": "message" } This causes a problem because the JSON body ends up looking like this:{ "message": "HelloHow are you?" } The problem is that \n is not being used for multi-line messages, which breaks the JSON structure.Does anyone know how I can resolve this issue? I would greatly appreciate any guidance or suggestions.Thank you!

I got confused on the whatsapp messages types, seems we have:-1- 24 hour message2- more than 24 hours message3- normal messages4- utility approved messages so can anyone help me in understanding those? in my case, i send a 24-hours windows whatsapp message to the user yesterday morning, now i got this message inside manychat UI:-  so how i can avoid this? using utility messages? and if utility messages is the way to allow us to reply after 24-hours, are those offered for free ? second point, now using  whatsapp business application, i can still reply to the above user even after 24 hours… so is the 24-hours limited inside manychat’s Inbox UI only?

Hey Manychat!I live in the Netherlands, so I do'nt have a credit card. Is it possible to pay with PayPal or iDeal?I like to hear from you!Niels de Wildt

Pessoal, alguém sabe o que pode estar acontecendo?  Eu já importei os contatos várias e várias vezes, não vai nenhuma mensagem enviada.  Por favor, alguém me dá uma luz do que pode ser?  

seems manychat can link existing whatsapp business number to manychat using the coexistence option, so does this mean that the chat history can be accessed either by the manychat dashboard or through the whatsapp application?

      What are the numbers tracking? I have a lead gen that is ONLY accessible through organic social posts, using ManyChat. I’ve added a screenshot of ManyChat analytics and a screenshot of my Klaviyo list growth for the same period.Is the 2817 total views/impressions? What is 65.5% and what is 5%? These numbers don’t make sense at all. I’d appreciate some clarity.

Hi,I have been going round in circles with chat support trying to get this to work. It seems there is a blockage on my instagram business account that isn’t sending to new follower - it hasn’t sent to anyone. It tells me to go onto messaging tools in settings on instagram but I can never find the settings or toggles to turn on/off in the first place. I really need to chat to an actual human for some help! Anyone had this problem? Or know how to fix it? Any help would be greatly appreciated x

When connecting WhatsApp with ManyChat we have those 3 options:- Transfer your own WhatsApp numberCreate a new WhatsApp numberConnect your WhatsApp number with Coexistence [BETA]  so what are the differences between the first and third option? as both will connect to existing number , am i correct?

Original: Bonjour,Je n’arrive pas à réaliser l’automatisation “Say hi to new followers: first impressions are everything “. On me demande d’Update my Instagram permissions to say hi to new followers mais ManyChat est déjà autorisé dans mes paramètres.Savez-vous comment débloquer la situation ?Merci à vous English translation: Hello, I'm having trouble setting up the "Say hi to new followers: first impressions are everything" automation. It asks me to update my Instagram permissions to say hi to new followers, but ManyChat is already allowed in my settings. Do you know how to resolve this? Thank you.

I want to build a manychat that get published to whatsapp and then show this inside our website as clickable link, now since the pricing depend on number of messages we can send, so how we can prevent a case where a fraud/hacker generates many unneeded messages to consume the pricing quote? Thanks

I am reading through the pricing at https://manychat.com/pricing . but let say we chose the Business plan which come with 7500 active contracts. so i have these questions:- what does active contract exactly means? whole chat? or per message, so a chat can consume let say 10 active contracts? can we specify to stop replying if we exceed the limit? or to say if we go beyond 7500 active contract, to only answer questions up to extra 50 USD??thanks

Is there a way to detect the language from the user first message, any provide further questions in the desired language? or i will need to explicitly ask the user about his/her language regardless of their first message language?For example, if the user say “Hi” , i can reply in engligh, if they say “Salut” i will reply in french without explicitly asking them about their language. is such a language detection possible? Thanks 

Hi everyone,I’m dealing with a critical issue and I’m honestly quite frustrated at this point.I’ve lost access to the Facebook account I originally used to log into ManyChat, which means I can no longer access my ManyChat account or manage my automations connected to my Instagram I’ve already tried reaching out to support multiple times, but I haven’t received any response from a real person, and I feel completely stuck.This is directly affecting my business, as I rely on ManyChat for automated messaging and customer communication, and right now I have no way to manage it.What I need:Help recovering access to my ManyChat account, OR Transfer ownership to a new accountHas anyone here been in a similar situation?Is there any way to escalate this or get in touch with actual support?I would really appreciate any help or guidance.Thank you

I want to build a manychat and publish it to whatsapp, then i want to publish this as a clickable link inside our web site, so if a user access the website from their mobile device and click on the chatbot image , what will happen ? will it open inside whats-app application automatically ? and what will happen if they click on it from their PC then they should be login to whatsapp inside their PC , as well? 

Hi All, I am new to ManyChat and i have those questions:-1) Can i connect manychat to our public web site to answer questions? if the answer is Yes, then which platform it depend on chatgpt? copilot? or its own? 2) is it supported to first ask a question in English & French, and based on the selection to ask the user the other questions in their preferred languages?Regards 

Hi,We're using ManyChat API  to automate workbook delivery for our training program.What we do:Call POST /fb/subscriber/createSubscriber with whatsapp_phone to create a contact If subscriber already exists, we get error: "This WhatsApp ID already exists: <phone>" We then need the subscriber_id to set a custom field and add a tagThe problem: When a subscriber already exists, we try to find them using:GET /fb/subscriber/findByCustomField?field_id=14436572&field_value=<phone> — returns {"status":"success","data":[]} GET /fb/subscriber/findBySystemField?phone=<phone> — also returns empty dataBoth return HTTP 200 with empty arrays, even though the subscriber exists and the custom field wa_number (id: 14436572, type: Text) contains the exact value we're searching for. We've verified this in the ManyChat UI.These are WhatsApp-only subscribers (created through WhatsApp channel, not Messenger).Our questions:Is findByCustomField expected to work for WhatsApp-only subscriber

apparently i have to qualify in order to be able to use this feature so what are the qualifications?

**Goal:**I connected ManyChat with ChatGPT (GPT-4.1) using the native ChatGPT Actions integration to automate customer responses for a fitness center (Golem Club) via Facebook Messenger. The bot should answer questions about pricing, memberships, locations, rules, and promotions.---**Architecture I built:**- **Bot Fields** — knowledge base split by topic: `faq_prices`, `faq_membership`, `faq_rules`, `Locations`, `Operators`, `promotion`, `support`, `age`- **User Fields** — `user_question` (customer's question), `gpt_answer` (GPT's response), `need_human` (flag for live agent handover)- **Flow** — Default Reply trigger → welcome message → waiting for customer input → ChatGPT Actions → send response back to customer---**Problem I'm facing:**After the welcome message "Good day" the bot immediately sends a second message showing `{{cuf_14504907}}` instead of waiting for the customer to type their question.And after sending message I got {{cuf_14505348}}It seems the Data Collection block is

"Tengo una gran cantidad de contactos desconocidos ('Unknown') en ManyChat y no encuentro la forma de filtrarlos para borrarlos masivamente. ¿Alguien tiene una solución o un flujo automatizado para eliminarlos todos a la vez?"