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22/5/2026, is manychat server down?  

Preciso criar automações focadas em anúncios de tráfego pago. Como faço isso se pra mim não aparecem os darkposts.

Hi everyone,Is there any update on the Instagram “Follow to DM / Say Hi to New Followers” bug?We saw the Manychat status page mentioning delays and failures with this automation, apparently related to a Meta-side issue.Our automation is Live/Published, but it still does not trigger consistently when new users follow our Instagram account.We already checked:- Instagram account is connected- Permissions were refreshed- Automation is published- Tests were made with new follower accountsIs anyone still experiencing the same problem?Has Manychat or Meta shared any expected timeline or workaround?Thanks in advance!

Hi! How are you? I'm Malena, I work with doctors, and I'm thinking about offering automation services. The first thing I want to offer is ManyChat. My clients are doctors who work all day and want absolutely nothing to do with technology. This presents two problems. They generally want to pay and have everything done for them. I already had a situation where I ended up using my MetaAds account to run campaigns because the client didn't have time to connect the MetaAds console to me and didn't understand the tutorial either (it's bad practice, I know).The thing is, now I want to start offering automation services.1. I have two options: either I help them configure their ManyChat, or I do it myself from the admin panel, absorbing the costs within the service price.2. I want the FAQ bot; it would be very useful. Do I have to pay for that per client, or do I pay for it once for my account, and if it's from my admin panel, do I pay for it myself? Thank you!

I am managing one company’s accounts and we have many branches and locations. Is it possible to have only one pro account and sub-accounts, since owner is same person. Each sub account has it is own social media accounts and web sites. Or do I have purchase pro accounts to all sub accounts (branches)?

i have a free trial running until March 15 but want some of the pro features and cannot find a way to activate pro right now.  do I have to completely cancel my trial subsription in order to activate pro.If I do have to cancel, will i lose all my automations? 

Hola, estoy intentando configurar manychat para que responda mensajes de messenger. El mensaje si lo recibo en manychat, pero no entran las automatizaciones.Ya las publiqué y las puse live. Aun asi, manychat no usa ninguna automatizacion.Alguien me puede guiar por donde buscar la solucion?

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help or suggestions would be really appreciated!Thanks 🙏

Hey guys, looking for help troubleshooting Instagram comment automations.My ManyChat account is connected, permissions refreshed successfully, automations are live, trigger words are correct, and it’s set to trigger on comments across any post/reel + story replies.Problem is: when someone comments the keyword, absolutely nothing happens. No DM, no trigger, nothing.I’ve already:refreshed permissions confirmed IG account is connected properly checked notifications/settings verified keyword spelling read through the different articles on thisStill not working at all.Has anyone run into this and found an actual fix?

Buen día. ¿A alguien recientemente le pasa que ninguna de sus automatizaciones esta siendo disparada? Las volví a crear, y nada. Actualicé los permisos en Instagram y nada.

I set up an automated message on ManyChat, and it started sending it to every person who messages me on IG - every time.  It is too much, of course.  I tried to delete the message and it didn’t work.  I have also disconnected the account and tried every possible way to stop it, and the message still sends every time.  I have no idea what to do about it - does anyone have an answer to this?

Hello!  So I am setting up my initial automation.  I already responded to a lot of the comments.  Will ManyChat respond to the comments I already responded to?  How can I make sure that doesn’t happen

Boa tarde! Gostaria de alterar o email da conta que está vinculado a opçào de login pelo GMAIL. Pode me ajudar ?

Hi, I'd like to set up an automation that sends a DM to anyone who comments on my post.I'd also like to include an image in that first message with Is that possible?Something like that  

Hi,I build a flow and after they have given me their email address I have an 'action on reply' that their response with their email address will be added to my flodesk segment form. but when I go to flodesk the email addresses aren't being added.how do I fix this issue?

Fiz o post e a automação no dia de hoje e tudo funcionou bem até passar da meia-noite, quando um novo comentário chegou e não recebeu a resposta ao comentário nem a DM para continuar o funil de conversa. Este problema persiste desde semana passada, quando fiz todo o passo a passo que o chat IA indicou (atualizar permissões do app, confirmar que o Manychat pode acessar as mensagens e etc).  As palavras-chave não são passíveis de erro de grafia (visto que são numerais), então não sei mais o que fazer pra resolver, preciso de ajuda.

Estimados, tengo una duda sobre cómo detonar un mensaje plantilla a whatsapp cuando se genere un lead desde un anuncio de formulario de clientes potenciales. En una parte de la guía oficial de manychat se describe el paso. pero, es para un mensaje de anuncio que va directo a whatsapp, siendo una interacción que si o si genera el usuario. mi caso es diferente, debido a que el usuario llena el formulario nativo de facebook, entrega sus datos y finaliza con un botón que dirige a una landing que contiene un video VSL. (no quiero que ese botón sea un link a whatsapp) pasado determinado tiempo el flujo se detona ya su vez tiene una serie de configuraciones que califica el plomo y evalúa si la información recibida en dicho aterrizaje.dicho lo anterior alguien me puede ayudar con aquello? Cabe mencionar que este escenario lo intento configurar con make como método alternativo, pero me insta a solicitar que se habilite la API para darle ese manejo. 

Has anyone else experienced wrongful Instagram account deactivations because of manipulated DMs or false reports?About a month ago, my Instagram account was suddenly deactivated for alleged “sexual solicitation,” even though I never sent any inappropriate or violating messages myself.What actually happened was this:I had an active ManyChat automation running in the background without realizing it was still enabled. A user received the automated opt-in message, then started sending sexual messages on their own. Shortly after, my account was immediately disabled.I appealed the decision and my account was restored, which clearly shows there was no real violation from my side.What makes this even more concerning is that a colleague experienced almost the exact same thing — and he wasn’t even using ManyChat. Someone asked him how to make money, he replied “By going to work,” and the user then suddenly sent a sexual message offering money for sex. Shortly after, his account was also deactiva

How do I setup a ManyChat automation and Make Scenario to automatically reply to Instagram DM’s with AI (I will be using Relevance AI module in Make). I have seen a video on how to do this in n8n, but cannot find any resources on how to achieve this with Make. I have connected Make to ManyChat.

Hi Friends,I'm part of the Manychat Partner Program and I referred a new user who signed up using my referral link. The one-month free trial that's supposed to be applied through the referral isn't showing up or being applied to their account.I can confirm the signup is being tracked, I can see my client's email listed under Signups in my PartnerStack dashboard, so the referral was attributed correctly. However, on their end, the free month doesn't appear to be active or applied.Has anyone else experienced this?Is there a delay between PartnerStack tracking the signup and the free month being applied in Manychat? Any help or insight from the team or other partners would be greatly appreciated.

Hi, my Instagram account @annevilalta is still linked to an old Manychat account that no longer exists. When I try to connect it to my new account, I see "Request Sent" and can't proceed. The previous account owner is unreachable and the account has been deleted. I can provide proof of ownership. Can someone help me disconnect it from the old account? Thank you.

Hi everyone, I know that sometimes Comment Replies can be going out slower, but now DMs after somebody comments have been missing in large number of cases.Leads would comment the right keyword, for the first time on that post, all of that. Manychat permissions have also been refreshed yesterday. Does anybody else keep having that bug, and if so, I’m curious how have you been able to solve itThis is seriously impacting our business, as both this and new follower automation haven’t been working for months now

I’m setting up a new account for client and can’t find where should we confirm the request. Any idea? 

Guys, I’m getting this error for Messenger and Instagram. Are they down?  

Percebi que a automação não tá sendo disparada algumas vezes quando enviam a palavra-chave para mim na DM, não sei se é porque esses usuários não me seguem ou se é a palavra-chave, por ter acento. A palavra-chave é “Imã”. Alguém consegue me ajudar com isso? Porque não é o caso de não funcionar, a automação até funciona, mas não tá disparando pra todo mundo que envia a palavra-chave.