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Tallita
Tallita
asked in General Q&A
Cancelamento

Fiz o cancelamento da assinatura, desconectei tudo, porém, o manychat segue tentando debitar o valor no meu cartão de crédito. Algum lugar onde eu possa falar diretamente com eles? Me orientem, grata.

111
rodrigo_silvano
marcos costa
marcos costa
asked in Perguntas e respostas
Fluxo reiniciando no meio da conversa

Olá! Estou com dificuldade de encontrar uma solução para o fluxo parar de mandar a mensagem de boas-vindas no meio da conversa. Exemplo, meu gatilho é “oi”, se a pessoa clica na opção de “falar com atendente” e ela fala “oi” pro atendente o fluxo reinicia, e as vezes mesmo não digitando a palavra gatilho o fluxo esta iniciando novamente. 

161
rodrigo_silvano
kennethvite_ec
kennethvite_ec
asked in Preguntas y Respuestas
Soy nuevo en Manychat con Whatsapp

Hola comunidad. Estoy aprendiendo a usar Manychat y tengo enlazado Whatsapp. Tengo suscripción y ahora estoy haciendo las automatizaciones y en esta ocasión quiero saber como puedo hacer para volver al menú de inicio que ya tengo configurado?

231
Gustavo Boregio
Edith Villa
Edith VillaUp-and-Comer
asked in Preguntas y Respuestas
Problemas al automatizar un broadcast: No se envía a todos los contactos configurados

He estado presentando problemas al lanzar mis broadcasts. Llevo 2 días en los que, al programarlo y lanzarlo en vivo a un determinado número de personas, se ejecuta y aparece como enviado, pero solo llega a 1 o 2 personas, aunque en la configuración haya indicado que se envíe a 2,000 o más personas.Adjunto capturas donde se muestra el número de personas a las que se debía enviar el broadcast y el número real de destinatarios.¿Podrían ayudarme a identificar dónde podría estar ocurriendo el problema? ¿Es un problema de configuración, una limitación de la plataforma o algo más?  

151
Gustavo Boregio
Rosibohn22
Rosibohn22
asked in General Q&A
Plano Gratuito

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

81
Gustavo Boregio
wkistner6
wkistner6Up-and-Comer
asked in General Q&A
Where is my broadcasting feature?

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

515
Celofat
sohanasserrr
sohanasserrr
asked in General Q&A
How to subscribe to the 15$ plan

how do i subscribe to the 15$ plan?

91
rodrigo_silvano
Kayle
KayleUp-and-Comer
asked in General Q&A
Is it possible to insert a gif in Whatsapp message?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

173
rodrigo_silvano
Ming7296
Ming7296Up-and-Comer
asked in General Q&A
How to trigger any input from user

Hi guys, how to setup a trigger of user input any text or any messages? 

221
rodrigo_silvano
alessandroht
alessandrohtUp-and-Comer
asked in Perguntas e respostas
Como finalizar corretamente um fluxo no ManyChat no WhatsApp?

No ManyChat, ao final de um fluxo, estou usando a ação "Marcar conversa como fechada".Porém, no WhatsApp, quando o usuário clica em um botão desse fluxo depois de um tempo, a conversa continua daquele ponto em vez de reiniciar o fluxo do começo.Por que isso acontece?O que eu gostaria é que:Ao final do fluxo, a conversa realmente fosse encerrada.Quando o usuário entrar em contato novamente, o fluxo comece do início, e não a partir de onde ele clicou por último.Como posso configurar isso corretamente?

525
rodrigo_silvano
Tarve_Automations
Tarve_AutomationsUp-and-Comer
asked in General Q&A
Help request: Make + Storeganise + ManyChat DM Automation (Real-time Storage Availability Use Case)

Hey automation pros 👋I’ve been trying to build a real-time storage unit availability flow inside Instagram DMs using ManyChat, Make.com, and the Storeganise API, but I’ve hit a wall and would love to get your advice or hear how you would tackle this.🔍 The GoalWe want to allow users on Instagram to: Select their location inside a DM (e.g. Olari, Lauttasaari, etc.) Automatically fetch the available storage units for that site from Storeganise (using the /unitTypes endpoint filtered by siteId) Return a formatted list of available units with size and price (e.g. “✅ 2.5m² – 99€/kk”) back into ManyChat as a response The idea is to automate the rental discovery process and remove the need for clicking through to the website.⚙️ Tech Stack ManyChat (user selects location via buttons → sends webhook to Make) Make.com handles the webhook, fetches unitTypes from Storeganise, parses JSON Storeganise API provides all unit details and availability info Aggregated list is returned to ManyC

242
Tarve_Automations
Sasha Felin
Sasha FelinUp-and-Comer
asked in General Q&A
Problem with ManyChat

Good afternoon, everyone. I'm having a problem with ManyChat. I programmed an automation to only respond to comments on some posts, however, when someone sends me a message in the DM, it triggers messages that I didn't programme. I don't know how to solve it, does anyone know how to solve it?

162
Sasha Felin
thomas_dub
thomas_dubUp-and-Comer
asked in General Q&A
upgrade trial version

i can not find a simple solution to upgrade my trial version, i think iam already in pro because i pay now 15$, very complicated, can someone help me with that

173
Fabio Gaulke
Van Bastos
Van BastosUp-and-Comer
asked in Perguntas e respostas
Automação não responde no WhatsApp, mas aparece ativa no ManyChat

Olá, pessoal! Estou enfrentando um problema com a automação do meu WhatsApp no ManyChat. Quando testo a automação pelo WhatsApp, não recebo nenhuma mensagem de resposta do chatbot, porém, no painel do ManyChat, a automação aparece como se tivesse respondido normalmente ao cliente.Alguns detalhes importantes: O status do WhatsApp está conectado no ManyChat. Estou usando o plano Trial do ManyChat. Já criei e enviei para análise o template de mensagem, mas o botão "Enviar para análise" só ficou ativo depois de corrigir as variáveis (usei no lugar de nomes personalizados).{{1}} A categoria do template disponível para mim é "Marketing" (não tenho a opção "Greeting"). O limite de 250 conversas por 24h está ativo. Não consigo identificar qual provedor estou usando, pois no painel não aparece se é 360dialog ou Twilio, e acredito estar usando o conector padrão do ManyChat para WhatsApp. Alguém já passou por isso ou sabe como posso resolver para que a automação funcione corretamente no

486
Fabio Gaulke
N01ne
N01ne
asked in General Q&A
What is the best way to handle populating Custom Fields to and from API?

When I try to utilize custom fields in my API requests and larger flows, it creates issues every time. It seems to change the field name behind the scenes in some way (like ‘CUF: 1300040’ for example). I do not know how to program that into my requests and work around it. So, my API requests end up just passing that ‘CUF: 14000404’ data instead of anything else.

161
rogerioaraujo
Mathis
Mathis
asked in General Q&A
add pictures

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either. 

3312
ECK INDUSTRIAL GROUP
Grigor
GrigorRising Conversationalist
asked in General Q&A
Promo Code Randomizer Error

Hey everyone,I created a promo code randomizer that works well—until multiple users click the button at the same time. In that case, the bot sends the same promo code to two different users. Then, in the Google Sheet, it updates the username incorrectly. As a result, when the next person clicks the button, the bot skips a column and sends the following promo code instead.For example, at 11:24, if two users click the "Get Promo" button at the same time, both will receive promo code #4. Then, at 11:25, when another user clicks the button, they’ll receive promo code #6 instead of #5.You can see the issue in the attached screenshot. I've also attached the bot flow for reference.

519
Gustavo Boregio
Jae Marie
Jae Marie
asked in General Q&A
Download Botbuilders Core

Manychat Community, Is anyone else seeing this error, after clicking the green box here: Getting this error message:  It’s nothing else I’ve been able to do to resolve this.

672
MattLeitz
turgunbek
turgunbekChannel Explorer
asked in General Q&A
What's the price of my subscription?

hi. I variable the number of contacts. I cleaned some of them. so I can't know how much I have to pay in this window. this is calculating the contacts in the real in the window.

161
rogerioaraujo
Hassanhk90
Hassanhk90
asked in General Q&A
Sharing Links

Hey there, so I can’t seem to be able to share my facebook workflow with someone else as a template, I am trying to find the button, but I can’t find it

101
rogerioaraujo
marcos costa
marcos costa
asked in Perguntas e respostas
Ajuda com erro

Olá! Estou tentando ler o QRcode que o manychat esta mandando para meu whatsapp business, após tentar vincular o whatsapp no many e abrir a tela da Meta, mas sempre aparece esse erro “Failed”, alguém pode me ajudar? 

141
rogerioaraujo
ivan-exsy
ivan-exsyUp-and-Comer
asked in General Q&A
White label chat dashboard for clients?

Hello!I want to create a chatbot solution for a B2B client, using conversational engine on my server (connected to Manychat via API). The goal is to give this B2B client access to all user chats through a dashboard.I like ManyChat’s dashboard, wondering if it is possible to create it for a client without ManyChat’s, but my dev logo on it?Thank you so much!

83110
Aisa Malintad
nady
nadyChat Surfer
asked in Preguntas y Respuestas
mensaje de error

la idea es la siguientecuando me hablan sin palabra clave salta un msj diciendo algo comoescriba el nombre del seminarioquiero que si el usuario no escribio bien el msj y por ende no salto la automatizacion, madne many un msj que diga algo comono encontramos el semnario, soporte se contactara con ustedo algo asi 

153
nady
nocodedude
nocodedudeUp-and-Comer
asked in General Q&A
Webhook Response Issue – Custom Field Isn’t Updating

In my ManyChat webhook the field named continue won’t save to its custom field, while the others work fine.{ "output": { "response": { "part_1": "¡Sí, enviamos en Miami-Dade! 🚚", "part_2": "Ofrecemos pick-up y entrega.", "part_3": "¿Quieres info o hacer un pedido? ¡Dime!", "continue": "continuar_proceso" } }}What happens JSON key Saves? part_1 ✅ part_2 ✅ part_3 ✅ continue ❌  What I’ve checked Field name & type are correct. Renaming continue to something else (e.g., next_step) works. Rebuilt the Bulk Set Data step and cloned the flow—same result. Ask: Is continue a reserved word in ManyChat, or is there another fix besides renaming the key? Any tips appreciated!  

181
Gustavo Boregio
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
How To Stop Automation 1 If They Enter Automation 2

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one? 

1165
Martin Traz
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