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Hi! I had to disconnect manychat temporarily but now that I’ve connected it again, the chats aren’t synced. I’ve already tried refreshing permissions. Is there any other ways to sync chats?Cheers

Just confirming I’m understanding this correctly before I build this workflow out:If I’m posting the exact same video with the same caption and the same comment keyword on both Instagram and Facebook, do I need to manually create/post them separately and set up the automation separately for each platform?Example:Instagram post: “Comment RACHEL and I’ll send the link.”Facebook post: “Comment RACHEL and I’ll send the link.”Am I correct that ManyChat can automate the comment-to-DM part on each platform, but it does not publish the Instagram post and automatically cross-post/share it to Facebook while keeping the same automation attached?Basically, I’m trying to confirm whether there’s any way to:Post once → have it appear on both IG + FB → same keyword works on both → ManyChat sends the correct DM/link on both platformsOr if the correct workflow is:Post manually to Instagram → connect IG automationPost manually to Facebook → connect FB automation separatelyJust want to make sure I’m not m

Olá, depois de verificar a conexão e aparentemente estar tudo certo não estou conseguindo criar uma nova automação, aparece a mensagem “Não foi possível criar a automação. Tente novamente mais tarde.”

I am currently on the Pro plan, but I have been unable to create or publish an automation for the last two days. Every time I try, I receive the message: “Couldn't create automation. Try again later.”This issue is seriously delaying my work, and since I am paying for the Pro plan, these days are being counted while I am not able to use the service properly. I would appreciate your urgent assistance in resolving this problem as soon as possible.Could you please check my account and let me know what is causing this issue and what steps I should take to fix it?

I have a client trying to connect IG via Meta but every time she follows the steps listed here, it gives her an error that says “Invalid Request: Invalid redirect URI”. Anyone have any ideas what could be going on?

Hi all - I just started ManyChat and I believe I did all the features right. I have a feature where I want to send (1) a reply to a person who comments the word “Self-love” on any of my posts, and then immediately send a simply follow up DM. I believe I have everything right. When I comment as another user I get nothing. No reply, no DM. Is this an issue on the Instagram side? I feel like I troubleshooted everything. I’ve already integrated the right social media channel(s). Really would like to get this going. Thanks!    

I have a lot of simple automations set up where people get a message with recipe details when they comment on a post. Things will be running smooth for days but then suddenly the automation stops working. I now have 50+ comments that I have to manually send to. Does this happen because there are too many comments? I tried refreshing the connection, editing the automation, duplicating it, changing the trigger to all posts - nothing works. This is not the first time this has happened. Once the automation stops working it seems like nothing can fix it for that post.

Hi everyone,We’re trying to connect our Instagram account through Meta in order to send welcome messages to new followers.The issue is that when we go through the Meta connection flow, it asks us to log in through the Instagram account. After completing the process, we get an error saying:“Invalid redirect URL”We haven’t been able to resolve this so far.The problem is that when we try connecting the Instagram account through other methods, we don’t get access to the specific feature we need — sending automated welcome messages to new followers.Has anyone experienced this issue before with the Meta/Instagram connection flow in ManyChat?We would really appreciate any guidance on:Why the “Invalid redirect URL” error happens How to fix the Meta connection process Whether there is another valid way to connect Instagram while still enabling welcome messages for new followersThanks in advance for your help!

Olá. Eu estou começando agora no Manychat. E eu já revirei a net, youtube, instagram, já mandei e-mail para suporte, porém ainda não tive nenhuma resposta.Eu tenho um perfil de achadinhos e queria fazer aquela automação do - Comente “quero” - e vem a mensagem com VÁRIOS links. Eu coloco lá a lista dos itens, mas nenhum deles ficam clicáveis na conversa, aparecem como texto normal. Como eu faço para colocar um lista com vários links na mensagem?Já atualizei tudo, já vi vários vídeos.. mas nada de me ajudar. Teria como alguém me dizer como arrumar isso?

Boa tarde. Estou desde o dia 22/05/2026 tentando duplicar uma automação ou criar uma automação do zero e não consigo!Sempre dá erro. Já refiz as conexões, dei refresh e nada. Alguém sabe o que pode ser e como resolver?

Hola a todos:El día de ayer, 22 de mayo, a las 7:00 p. m. (hora Perú), ManyChat presentó problemas y no cargaban los mensajes. Posteriormente, alrededor de las 10:00 p. m., el sistema volvió a funcionar con normalidad.Sin embargo, hoy 23 de mayo, desde las 11:30 a. m., nuevamente la plataforma presenta fallas: la página carga de manera intermitente y los mensajes no aparecen correctamente.Adjunto una imagen como referencia.¿Alguien podría ayudarme indicando qué es lo que podría estar sucediendo o qué acciones podría realizar para solucionarlo? 

How can I be sure that my automations are getting sent, there doesn’t seem to be a way to see the flow. Perhaps I’m missing something!Many thanksLynn

Sigue sin conectarse mi Instagram a Manychat. 

Hi guys, I'm running a Comment trigger automation on Instagram where someone comments a keyword on my post and ManyChat sends them an automatic reply.The issue is that my first message is going directly to the recipient's spam folder or message requests, so most people never see it.In the beginning it was fine so the conversion rate was high. And after a few days, I noticed that no one was converting (like 20 people straight) so I decided to create a new account and test it and it was going to the Spam folder..Has anyone experience this? what’s the solution? 

. abt stoping the automation and replying manually ik i can di that inside of manychat but is there a way i can do that without entering manychat, because i have a workflow abt this ai automation ig dms , and when i sell the service i wont give the clients any access to the many chat panel , i hope u can help and thnx

I run an agency with more than four clients and am interested in using ManyChat for all of them. Ideally, I would like to manage their social media through my ManyChat account without asking for payment from them, essentially offering this service as a "gift." Is it possible to add all their Instagram and Facebook profiles under my agency's ManyChat account, or do I need to create a separate account for each client and have them pay for it?

Issue Summary: I am attempting to set up the Conversions API (CAPI) for my Instagram automation, but the connection is failing despite my automation templates appearing correctly in Meta Ads Manager.The Problem: Manual Setup: Entering the CAPI token manually in ManyChat results in an "Invalid Credentials" error. Meta Events Manager: In the Dataset settings, the option to "Connect Instagram as a Messaging Data Source" is greyed out. Multiple Datasets: I noticed ManyChat has auto-created new datasets (e.g., "Event Data"), which seem to be conflicting with my original dataset. Troubleshooting Done: Confirmed "Full Control" permissions for my profile on all assets. Verified the IG account is a Business profile with "Allow access to messages" enabled. Regenerated tokens and checked for trailing spaces. Identity is confirmed as the ManyChat template shows up in my Engagement ads. Question: How can I resolve the "Invalid" error to link my existing data, and why is the messaging data

Quiero integrar a una aplicacion llamada wishub pero me pide token de autorizacion y contect type

Nesse cliente novo, desde que conectamos (20 de maio) a maioria dos inbox que chegam ou até quem passa pela automação criada aparece como contato desconhecido. Ja atualizei as permissões e ainda não muda, os novos tanto por inbox quanto pelas automações, ainda chegam como contato desconhecido. como corrigir isso?

Hi everyone, Manychat API started throwing 5xx errors suddenly, and there is nothing on the official status page.Does anyone know what it going on?

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

Hello everyone,I'm experiencing an issue with my Instagram comment-to-DM automation. It works correctly for users with public accounts, but it does NOT trigger for users with private accounts.Here's my setup: Trigger: Instagram Post/Reel Comment containing a specific keyword Action: Send a private DM with a message + image Plan: Pro The problem: When a user with a PRIVATE Instagram account comments with the keyword on my post or reel, the automation does not send them a DM. No message is delivered at all - not even to their Message Requests folder.However, when a user with a PUBLIC account comments the same keyword, the automation works perfectly every time.Why I believe this is a bug: I personally have a separate PRIVATE Instagram account. When I comment with keywords on posts of OTHER creators (who also use ManyChat or similar tools), I receive automated DMs immediately - without any issues. This tells me that Instagram's API does support sending automated DMs to private accounts

I’m trying to set up a gallery reply in Instagram for the first time, but it gives me this error - Mark this message as a "Private Reply" if you want to send it as a reply to a post, reel comment, a follow action or share to story reply.It seems I can’t change it to private reply if I’m using cards, and I don’t want to add a message before the gallery. I’ve seen other people do it recently, so there must be a way. What am I missing? 

Hi, my Manychat doesn’t seem to be connecting with my IG account even though it says it’s already connected. Where is this ‘REQUEST SENT’ sent to?   

Hi everyone,  I am hoping someone may be able to help, I have had manychat connected to IG for a log time, randomly it stopped working, I can see in instagram it is listed as an expired app, not active. I have refreshed the permissions, disabled and enabled it and I cannot seem to figure out how to connect it again as an active app. Any thoughts? I have gone through most of the trouble shooting help center instructions