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Original: Bonjour,Je n’arrive pas à réaliser l’automatisation “Say hi to new followers: first impressions are everything “. On me demande d’Update my Instagram permissions to say hi to new followers mais ManyChat est déjà autorisé dans mes paramètres.Savez-vous comment débloquer la situation ?Merci à vous English translation: Hello, I'm having trouble setting up the "Say hi to new followers: first impressions are everything" automation. It asks me to update my Instagram permissions to say hi to new followers, but ManyChat is already allowed in my settings. Do you know how to resolve this? Thank you.

I want to build a manychat that get published to whatsapp and then show this inside our website as clickable link, now since the pricing depend on number of messages we can send, so how we can prevent a case where a fraud/hacker generates many unneeded messages to consume the pricing quote? Thanks

I am reading through the pricing at https://manychat.com/pricing . but let say we chose the Business plan which come with 7500 active contracts. so i have these questions:- what does active contract exactly means? whole chat? or per message, so a chat can consume let say 10 active contracts? can we specify to stop replying if we exceed the limit? or to say if we go beyond 7500 active contract, to only answer questions up to extra 50 USD??thanks

Is there a way to detect the language from the user first message, any provide further questions in the desired language? or i will need to explicitly ask the user about his/her language regardless of their first message language?For example, if the user say “Hi” , i can reply in engligh, if they say “Salut” i will reply in french without explicitly asking them about their language. is such a language detection possible? Thanks 

Hi everyone,I’m dealing with a critical issue and I’m honestly quite frustrated at this point.I’ve lost access to the Facebook account I originally used to log into ManyChat, which means I can no longer access my ManyChat account or manage my automations connected to my Instagram I’ve already tried reaching out to support multiple times, but I haven’t received any response from a real person, and I feel completely stuck.This is directly affecting my business, as I rely on ManyChat for automated messaging and customer communication, and right now I have no way to manage it.What I need:Help recovering access to my ManyChat account, OR Transfer ownership to a new accountHas anyone here been in a similar situation?Is there any way to escalate this or get in touch with actual support?I would really appreciate any help or guidance.Thank you

I want to build a manychat and publish it to whatsapp, then i want to publish this as a clickable link inside our web site, so if a user access the website from their mobile device and click on the chatbot image , what will happen ? will it open inside whats-app application automatically ? and what will happen if they click on it from their PC then they should be login to whatsapp inside their PC , as well? 

Hi All, I am new to ManyChat and i have those questions:-1) Can i connect manychat to our public web site to answer questions? if the answer is Yes, then which platform it depend on chatgpt? copilot? or its own? 2) is it supported to first ask a question in English & French, and based on the selection to ask the user the other questions in their preferred languages?Regards 

Hi,We're using ManyChat API  to automate workbook delivery for our training program.What we do:Call POST /fb/subscriber/createSubscriber with whatsapp_phone to create a contact If subscriber already exists, we get error: "This WhatsApp ID already exists: <phone>" We then need the subscriber_id to set a custom field and add a tagThe problem: When a subscriber already exists, we try to find them using:GET /fb/subscriber/findByCustomField?field_id=14436572&field_value=<phone> — returns {"status":"success","data":[]} GET /fb/subscriber/findBySystemField?phone=<phone> — also returns empty dataBoth return HTTP 200 with empty arrays, even though the subscriber exists and the custom field wa_number (id: 14436572, type: Text) contains the exact value we're searching for. We've verified this in the ManyChat UI.These are WhatsApp-only subscribers (created through WhatsApp channel, not Messenger).Our questions:Is findByCustomField expected to work for WhatsApp-only subscriber

apparently i have to qualify in order to be able to use this feature so what are the qualifications?

**Goal:**I connected ManyChat with ChatGPT (GPT-4.1) using the native ChatGPT Actions integration to automate customer responses for a fitness center (Golem Club) via Facebook Messenger. The bot should answer questions about pricing, memberships, locations, rules, and promotions.---**Architecture I built:**- **Bot Fields** — knowledge base split by topic: `faq_prices`, `faq_membership`, `faq_rules`, `Locations`, `Operators`, `promotion`, `support`, `age`- **User Fields** — `user_question` (customer's question), `gpt_answer` (GPT's response), `need_human` (flag for live agent handover)- **Flow** — Default Reply trigger → welcome message → waiting for customer input → ChatGPT Actions → send response back to customer---**Problem I'm facing:**After the welcome message "Good day" the bot immediately sends a second message showing `{{cuf_14504907}}` instead of waiting for the customer to type their question.And after sending message I got {{cuf_14505348}}It seems the Data Collection block is

"Tengo una gran cantidad de contactos desconocidos ('Unknown') en ManyChat y no encuentro la forma de filtrarlos para borrarlos masivamente. ¿Alguien tiene una solución o un flujo automatizado para eliminarlos todos a la vez?"

Hey everyone, I have a Pro account and my Instagram comment trigger has completely stopped working. When someone comments on a post, no DM is sent at all.Here's what I've already tried:- Reconnected Instagram from scratch (deleted and reconnected)- Updated Instagram permissions multiple times- Recreated the automation from zeroStill nothing works. Has anyone experienced this? Could it be a Meta webhook issue on specific accounts?Any help appreciated!

Estou enfrentando um problema com uma automação na DM do meu Instagram. Ao final do funil, está sendo enviado um link de divulgação do próprio Manychat para todos os tipos de seguidores (novos e antigos) e em todas as conversas (novas ou já iniciadas).Como eu já assino o Plano Pro ($15/mês), gostaria de saber: Onde encontro a opção exata para desabilitar essa marcação/link? Ou existe algum upgrade específico necessário para remover isso? Agradeço a ajuda!Em anexo o print da mensagem que meus seguidores estão recebendo, que diz:“Estou tão animado/a que você quer ver meus novos produtos!” com o botão “Sim, me mostre”Após isso: a mensagem “Toque abaixo para conferir” com o botão “Clique aqui”  

Hola Manychat tienen actualizaciones para automatizar los comentarios de tiktok como lo hacen con instagram?

Hey,I have deleted all my contacts and im trying to re import them. Systems show 0 subscribers but after importing it says 406 contacts ignored as if they still exists. There was no change in the contacts’ details, i just removed some of them.

Hello ManyChat Team,I’m currently considering using ManyChat for our Instagram shop automation and would like to ask whether the following workflow is supported and safe to operate within Instagram/Meta policy.Our planned automation flow is: A user leaves a specific keyword comment on an Instagram post An automatic DM is sent to that user The system checks whether the user follows our Instagram account If they are following, a coupon code or private link is sent automatically If they are not following yet, a follow prompt is sent first We estimate approximately 200–300 automated DM sends per day depending on campaign performance.Could you please advise on the following: Is this workflow fully supported through ManyChat’s official Instagram integration? Is follower-status checking available within automation flows? Is sending around 200–300 automated DMs per day considered safe / normal usage? Are there any Instagram messaging limits, risks, or best practices we should be

I'm having a problem getting my Facebook and ManyChat to work together. When someone goes to my auto DM and types in the keyword word, I get a notification on my phone that they did it, but they don't get the link to my registration page in their comment section like it's set up to do. Does anybody have any idea as to how I can fix that? 

Hi everyone I’m trying to connect my WhatsApp Channel in Manychat.I go through the setup, but when I reach the final step I get this error message:“Something went wrong. Please try again or contact support.”I attached a screenshot of the error screen.A few details: I’m currently on the Free plan, so I don’t have access to direct support (only the AI bot, which didn’t solve it). I’m following the standard WhatsApp setup wizard from Manychat. The error appears right after I try to connect the number. Has anyone faced this issue before or knows what could be causing it?Any help or workaround would be really appreciated  Thank you!

Não é possível enviar modelos de mensagens do WhatsApp e concreto, pois a linha de crédito.PRECISO DE AJUDA

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

Hello everyone,I have an automation in ManyChat that is supposed to reply to Instagram DMs.However, I’ve noticed an issue with line breaks (\n):When I send a DM that contains a line break, the automation does not trigger. When I send a message without a line break, the automation works as expected.Additionally, I am using n8n for the response:If the message received by ManyChat does not contain a line break, everything works and a reply is sent correctly. If the response from n8n contains a line break, the message is not sent in the DMs.Does anyone have an idea how to fix this issue?Best regards,Marko

My messenger manual replies and automation are not wokring, people are still able to send me messages and i can recieve them. However, i can not reply and their messages do not trigger the automation. tried everything from refreshing permissions to giving full access through my page to manychat. The error message is “Message failed to send, please contact manychat support” Instagram manual and automation is working with no issues.

Hello together,unfortunately, I cannot find the area to create a Flow. Is there a specific tool for it what is missing? I just see Automation. The Flow Builder is missing. At the picture below you can see the Flow area. I found this in the resources “Flow Builder Basics”. Thank you very much for any help.Kind regards,Michail

Hey, I'm running a ManyChat Agency. Some of my new clients are seeing new Manychat pricing plans. Starting from $17/month with 250 contacts/month.Does anyone has any idea about new pricing? And which regions have this new pricing plans? Thank you. 

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems.