Solved

I’ve been using Manychat since last 3 months everything was smooth, but now I’m trying to renew my subscription since last 2 days nothing is happening, I’m not getting OTP tried using multiple cards nothing is happening, it’s really really important for me to fix this asap, pls anyone help me out.  I have raised a ticket but still I’m so stressed 

I understand recurring notifications were being phased out, and this finally hit my pages yesterday. I was under the impression that when these were phased out id be able to use ‘marketing messages’ as a replacement means of contacting inquirers outside the 24 hour window. Now i can no longer send recurring notifications, but i also dont have access to ‘marketing messages’, so i have no way of contacting users outside the 24 hr window. Does anyone have any further information about why i cannot do this?

Ive a long time trying to change profile name but only email is possible to change. the name is from a people that was not on the team a long time ago, but name still there. 

I just joined manychat to connect to my instagram and it keeps telling me I am already connected ~~ Joyous is already connected to Joyous ~ it says… but cannot figure out how to connect… I do not see anywhere on my IG that it shows connected to manychat and I am so confused.

Hey there, I just set up my account and have an issue. I like the auto-DM new followers option. But I don't want to try and get their email immediately. I want to start a chat/conversation with them first (this often leads to business). But it isn't letting me remove the "add button" to request email.Is this available only in the paid option? Or is there a workaround?

Is anyone else experiencing this with Manychat? A screen that says "Let's confirm you are human" keeps popping up for me. It happens after I leave the screen idle for about 5 minutes. Is this a common issue, or is it a problem with my account?

Estou usando o Manychat na versão gratuita, porém desde ontem, toda vez que vou ativar um fluxo ele me diz que não posso ativar  na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram. Não tenho palavras chaves cadastradas, digo que qualquer palavra ativará o gatilho. Preciso de ajuda. =(

Hi guys! I am trying to setup a DM for new followers but I dont want to add a link. Theres a way to just say hi? Thanks

Olá, uso o WhatsApp para vender meus produtos automaticamente. Notei, ao criar o fluxo no ManyChat, que no WhatsApp não existe a opção de continuar o fluxo caso o cliente não responda a uma pergunta por exemplo, o usuário precisa interagir com botões. Gostaria de poder programar que, se não houver interação, o fluxo continue automaticamente após um tempo definido. isso e possível? 

Hi Team,I have been trying to renew my Manychat account since yesterday, but everytime the payment is failing. When i checked the console it showed the following error Error 403:Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://manychat.com/analytics/whoami?location=https%3A%2F%2Fapp.manychat.com%2Ffb2541207%2Fdashboard%3Fstripe_type%3Dupgrade_to_pro%26stripe_source%3DBLOCKED_PRO_MODAL%26stripe_status%3Derror%26stripe_hash%3De0ff45a3b4&referer=https%3A%2F%2Fcheckout.stripe.com%2F&legacyClientId=&ts=1764056463836. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 403.Is someone else facing similar issue? Or its a user specific one?

Hi,I am brnad new to many chat and need some help + guidance on setting up the whole hubspot forms email addresses going into crm.I have the two connected - now what??? Thanks Karina

I am trying to understand how to get a person who comments (for example) “Core” on one of my videos to then go through the Manychat messaging to eventually be brought into my Active Campaign Automation. All the Youtube videos i see suggests it can only be done using Zapier, but then I don’t understand why there would be an integration in Manychat for AC?

Hi everyone,I already have an active ManyChat Pro account.Instagram and TikTok are connected and working correctly.Problem:When I try to connect Facebook Messenger, ManyChat forces me into creating a NEW FREE account / NEW Facebook Page.There is NO option to connect my existing Facebook Page + Messenger.Details:- I am admin of the Facebook Page- Correct Facebook profile is used- Page already has Messenger enabled- Same Business Manager is used- Still, ManyChat always redirects to “create new account”I’ve tried:- Removing all Facebook connections- Incognito browser- Reconnecting in different order- Checking admin permissionsNothing works.Has anyone experienced ManyChat forcing a new free account instead of linking an existing Page?Is this a known permission / workspace / Business Manager bug?Any real solution (not generic permission advice) is appreciated. 

É possível fazer disparo de mensagens no direct, a partir de comentários no Instagram, na versão Free? A versão free possui limitação de tempo ou o tempo com a ferramenta é indeterminado? Na versão pro, tem fidelidade?

I am building a WhatsApp bot to collect customer information and send two daily reminder messages at 8 AM and 8 PM. The flow works until the reminder stage. I am using Meta templates and have set up rules with tags to trigger the messages. During testing, the evening message came through but the morning message did not. I am unsure whether to use rules or sequences to send two messages every day at specific times.Any advice on what might be causing the morning message not to trigger would be appreciated.https://www.loom.com/share/d3fe92fcff524f85b1807d2c876b4d97

Hola ME estoy volviendo loco! no se como conectar inatgram bien para poder envair mensajes de bienvenida a los nuevos seguidores y toda la info que encuentro yo creo qeu es antigua! teneiendo en cuenta que no tengo mucha idea!  porfavor alguien me podria ayudar! incluso si pudieran ayduar a instalarlo. Edu  

Ao entrar na minha conta do Manychat, consegui conectar no facebook, mas da erro quando tento conectar no Instagram. Parece que o pedido foi enviado, mas não passa dessa parte. 

OláGostaria de disparar mensagem para o lead (já aluno no curso) via whatsapp, como eu faço esse comando?Avisando que o grupo de estudos está com as vagas abertas, se ele tem interesse ou não!

I just set up a free account to see if this will work for me. I was able to add my Instagram account. When I added my Facebook business page it made a whole 2nd account it seems. When I am on the Facebook one I cant seem to send a dm when someone comments a key word like what I can do in Instagram. Is this user error or is it not an option in FB like it is in insta?

Selected Outside 24hours window, I have 10,708 subscribers to Broadcast However when i select Reason = Promo and Updates, my subscriber turns 0Anyone know what happened and how to fix it?

I can see that in the Manychat live chat it is able to see the full DM conversations on my IG account which includes the reels that another user directly shared to me.  However, i cant figure out how to trigger an automation when this happens, it only works if someone sends a message with text to my IG account but it doesn’t trigger if they share a reel.  Is this feature possible with Manychat?  

Hola, estoy queriendo hacer una personalización para una conversación iniciada luego de comentario en post o reel, la idea es hacer una encuesta desde many chat y no de forms de google, pero se me complica, llega cortada la conversación o me dispara mal los  mensajes, si alguno me puede ayudar.. 

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate

Hello ManyChat Community, I’m on the FREE plan and trying to build an Instagram automation. When I create a new flow and add a “Send Message” step, I see the message:“👇 Tap some step to edit”However, clicking the step does not open the sidebar, so I am unable to edit the message or set up Collect Reply / User Fields.I have already tried the following:- Creating a new automation from scratch- Refreshing the browser- Using Chrome- Clearing cacheDespite this, the issue persists. Has anyone experienced this before? Are there any workarounds or solutions for free plan users? Thank you for your help! 

Below I have dropped a photo. As you can see tis sent 75 times with only a 2.7% delivery rate? What could cause this? This is setup from a Facebook ad