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Hi all,I’ve configured manychat pixel, and in 1 automation I have set website button.I expected utms to be added automatically but only mcp_token is added.Should manychat pixel add utms or should I add them manually?anyone in this situation? thanks

I set up an automation to answer the answers of the AI ​​bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this? 

Hey! Is it possible to create a comment automation in a Facebook group? - People comment the keyword in one of the posts of my Facebook group and then they get an automated message.

Hey! I’m new to Manychat, so this may be a very simple answer, but I don’t seem to have access to the User Input field. I have a pro account, but even then when I go to create the “reply in dm” the only fields I can build are text, image, card, audio, video, and gallery; I don’t even see “user input.” All tutorials I have seen show that I should also have “user input” as an option so I can ask customers a series of survey questions. Has this feature changed and been grouped into another feature? I know I can create a text reply with multiple button response but that doesn’t seem like the same thing. Any help would be greatly appreciated!  

Bom dia pessoal! Tudo bem?Tenho um fluxo de mensagem nos meus stories e nos comentários do meu feed, onde as pessoas comentam uma palavra, e envio uma mensagem no direct dela.Mas o fluxo contabiliza o envio da palavra nos stories ou comentário, mas a mensagem não é enviada no direct da pessoa.Alguém já passou por isso, e saiba como solucionar?

Background: we have one Meta Business Manager Account that owns three different Instagram accounts and we would like to create automations for all three. Since ManyChat can only serve one Instagram account per ManyChat account, we created three ManyChat accounts and connected each of them to the same Meta Business Manager and then to either of the three Instagram accounts.Problem: we cannot distinguish the three accounts in ManyChat, because they are all almost named identical. The only way to see, which account is currently active in the ManyChat-browser, is to navigate to Settings=>Instagram to display the connected Instagram account. Surely, there is a way to rename/color-code/tag/etc a ManyChat account, such that it becomes distinguishable on first sight. Or is there? 

Pessoal, tenho o PRO e não estou conseguindo disparar em massa para whatsapp, só envia para 1 contato, de mais de 200 contatos. Alguém já teve esse erro? Me ajudem! 

I read I could use a Messenger chatbot to bulk private message my group members after downloading a CSV of my group member’s IDs (and all their profile info), using a the Group Extractor Chrome extension. Does anyone know anything about this? Next step? Thanks! 

I got a new instagram and since then my many chat has gone wild. infact i have gone back n forth with trying to reset accounts. deactivate the 9 whole yards. and I cant get it to work again!!!!!!!!!!! So frustrated with no support. can I do like a factory reset start from scratch where  many chat doesnt recognize me when i try to sign up again. Ive spent 7 hours on this today I would love some suggestions

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

After connecting my ChatGPT API key (the basic version, not Pro) with Manychat to automate Telegram and configuring the automation correctly, I decided to put it to the test. The messages work fine, but I noticed that when the flow reaches ChatGPT, it doesn't respond to user questions.Does anyone know why? Do I need to have the ChatGPT Plus version for it to work properly?

 i created a dm trigger flow and it’s not working even with the test or setting it live.  the comments to dms trigger works but the dm trigger doesnt work. i even used the template they suggested any idea how to get it to fire off?   

Meu cenário:Manychat → bot de resposta inicial → abre chat → conversa com humano → humano seleciona TAG de funil de vendas.Criei uma automação para com o gatilho do nome da tag, adicionar um campo personalizado de etapa de funil ex: Fechamento e posteriormente enviar via API para o WEBHOOK personalizado do MAKE (não é para o widget do manychat do make). Porém ao selecionar a tag, a api não é acionada, apenas o gatilho.Já tentei inúmeras vezes, mas não dispara a api se eu selecionar manual, as vezes se estiver no fluxo do bot funciona, mas não é sempre...

Hola! He creado una Conversion para quienes han visitado la THANK YOU PAGE de un lead magnet. Desde ahí puedo enviar un flujo dando la bienvenida.Hasta ahi voy bien.Ahora… lo que quiero hacer es lo siguiente. Se envia el link para suscribirse, la persona visita pero no se suscibe o no visita. Lo que quiero a las xhs mandarle un recordatorio que no lo hizo. Como puedo hacer eso? Gracias! 

Hi Everyone! I’m using the Paypal Integration for selling an Ebook. I have an issue that here in Austria, one of the payment methods (Sofort) is not directly charged like a Credit Card, so Paypal doesn’t send the webhook, and Manychat can’t send the product that has been bought. The product is paid, but it only takes a bit of more time before the money is transfered to the Paypal account. I would like to disable this Payment method in the smart button or let Manychat react to another webhook so that the customer directly get the product. I can’t find this solution anywhere in the dashboard or somewhere else. Does anyone has an idea how to fix this? Thanks a lot for your help! 

Boas pessoal, tenho uma dúvida de como fazer um fluxo da seguinte forma:O usuário chega no manychat através de whatsapp com a mensagem:Olá, meu nome é John Doe e estou interessado no serviço XYABC e gostaria de mais informações. Gostaria de um fluxo que ao receber essa mensagem, capturasse o nome John Doe e o XYABC (serviço).Dependendo do serviço que vem na mensagem ele direciona para o fluxo agregado à essa keyword.

I have this automation flow that triggers on each comment on posts or reels. I would like to store the comment itself as a contact property that I will process later on.Does someone know how to do that? Manychat must have this data as it can trigger the automation when the comment is posted, but for some reason I don’t know how to access the valueMany thanks! ☺️ 

I have an automation setup for when a user comments “Learn” on a Reel or Post, I send them an automated DM with a link to my free guide. Is there a way within 24 hours to send another follow up DM with something like, “Did you get it? Is there anything I can answer for you re digital marketing?” Thank you

Buenos dias! Tengo el plan PRO, pagué 15 dolares y quisiera quedarme en ese plan. Estaes la captura de contactos. Desde ahi tendría que borrarlos y mantenerme por debajo de 500 para mantener ese plan?Creo que había puesto para que se borraran automaticamente después de 5 dias. Pero no se si eso esta funcionando correctamente. Espero puedan ayudarme.Gracias!

Hello, Manychat Community! I'm setting up a call center using Manychat for an accounting firm. We want to use a single WhatsApp Business number to receive all messages and direct them to different departments within the company as needed. Can anyone confirm if Manychat can handle this efficiently with the PRO plan? I need tips or examples on how to properly set this up. Thanks!

I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads?  Is there a tutorial video or blog post teaching how to do this? 

Olá, Comunidade Manychat! Estou implementando uma central de atendimento via Manychat para um escritório de contabilidade. Queremos usar um único número de WhatsApp Business para receber todas as mensagens e direcioná-las para diferentes setores da empresa, conforme a necessidade do cliente. Alguém poderia confirmar se o Manychat pode fazer isso eficientemente com o plano PRO? Preciso de dicas ou exemplos de como configurar isso corretamente. Obrigado!

How can I export my contact list as a pro user?  Ive been trying with different methods like using actions but nothing. Thank you 

Hello, guys! I am learning this by myself. How can I assign a chat to a member depending on the zone the client is actually talking from?There are 10 sellers in my team and they distributate the clients depending on the zone. After the clients gives me the information and depending that information assing the right seller. 

The previous developer who created our manychat bot is gone and we can no longer contact him Is there a way to recover this account?