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la idea es la siguientecuando me hablan sin palabra clave salta un msj diciendo algo comoescriba el nombre del seminarioquiero que si el usuario no escribio bien el msj y por ende no salto la automatizacion, madne many un msj que diga algo comono encontramos el semnario, soporte se contactara con ustedo algo asi 

Pessoal, como estão ?Criei uma automação, testei pelo Instagram, e está com problema, está aparecendo opções erradas. Conforme anexo, era para aparecer apenas " Sim e Não" e a opção com "Raiva e irritação" fica em outra parte. Se alguém souber me orientar, agradeço. 

In my ManyChat webhook the field named continue won’t save to its custom field, while the others work fine.{ "output": { "response": { "part_1": "¡Sí, enviamos en Miami-Dade! 🚚", "part_2": "Ofrecemos pick-up y entrega.", "part_3": "¿Quieres info o hacer un pedido? ¡Dime!", "continue": "continuar_proceso" } }}What happens JSON key Saves? part_1 ✅ part_2 ✅ part_3 ✅ continue ❌  What I’ve checked Field name & type are correct

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one? 

Hi,I’ve setup a WhatsApp automation with a keyword trigger using a number provided by ManyChat. The conversation is not triggered at all.All has been verified via Meta and all labels are green as in verified and active.Really stuck on this and not sure what’s missing. Flow and trigger is basic and active.Any ideas?ThanksNick

Hello, please tell me why different amounts are displayed at different stages, while it is impossible to get to the second stage without passing the first 

Porque me sale este mensaje cuando envio un mensaje de whatsapp: MESSAGE WAS NO SEND BECAUSE OF API ERROR PLEASE TRY AGAIN LATER

Can anyone help me get in touch many chat for billing purpose. For our year end compliance we the following for our records.1.Tax Residency Certificate (TRC) for the Tax year 2024 and 2025 issued by the tax authorities in your country. 2.Declaration of Non-Residence, if applicable. (No PE Declaration) 3. Form 10F (Electronically filed in the Indian Income Tax Portal) applicable even in case of non-residents.

Não consigo ativar o plano PRO, Diz que não foi possivel verificar a minha forma de pagamento e que é pra eu entrar em contato com o suporte mas e impossivel, nao existe um contato do suport

We purchased a manychat bot premium subscription but multiple customers are complaining as the bot randomly gives mobile number of people. This affects our company and we dont know how to fix this as we cannot see any prompt telling the bot to do that. Did you experience the same problem? How did you fix this. 

 Dear ManyChat Support Team,I hope this message finds you well.My name is [Billy], and I previously had a ManyChat Pro subscription linked to the Facebook page called LiteFinance Mongolia. Unfortunately, this page is no longer available or has been deleted.I have now created a new Facebook page and would like to transfer my existing ManyChat Pro subscription from the old page to the new one.Please advise on how I can proceed with transferring my subscription and reconnecting ManyChat Pro to the new Facebook page.Thank you very much for your assistance.Best regards,[Billy]

necesito cambiar mi plan de la prueba gratis a la version pro usando mi saldo del monero de manychat ES URGENTE

Hello,So our client signs up for the $99 inbox subscription that includes unlimited contacts. Which is the only thing they need for now because they average 6k messages a month.I can see a limit on the header, and I’m quite bothered by it. Are we going to be charged $315 when we hit that limit even though we have the inbox subscription that supposed to be unlimited contacts? Thanks in advance. 

Good Morning! I’m Win, We have encountered an issue regarding our AI Bot. Who randomly gives mobile number of people in the chat. May we know if you experience the same Issue ? 

Hi, I am having an issue on my automation. I have a step to provide a button with a link (telegram group invite). However, when users click that button it takes them to something like thisAnd it converts my telegram invite link to a manybot link Example.Instead of just //t.me/rest.it shows and useshttps://app.manychat.com/fb2983341/cms/files/content20250526042556_871553/%E2%80%8Chttps://t.me/rest. Please advise​​​​​

Guys, a client's account isn't showing the post for me to use in Instagram automation, and even selecting the option to use the trigger on any Instagram post, the message that returns is that there are no posts on the account. I've tried everything, but I couldn't solve it.Has anyone else had this problem and managed to solve it? Could you assist me?

Estoy teniendo un problema al momento de querer activar una automatización en el canal de whatsapp con el disparador, "enlace". ¿Alguien que me ayuda a descubrir el porqué?, al hacer pruebas la automatización no se activa.

Hi everyone,I would kindly ask your assistance with the following:I want to set up a webhook in our PBX system (3cx), so that the moment a customer calls, I send the caller's phone number to manychat via api, and manychat initiate a conversation with this number with one of my approved templates that then leads to start the automation.I cant seem to understand how to do it with the api key i have created, please assist me

  Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*:  - Verifica se a tag é "FRANQUEADO" ou "facebook".  - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação

My automation previewWhat is actually happening 

I have been certified as a Manychat Agency; however, recently my Facebook account linked to the Agency account was mistakenly blocked by Facebook. I have started using a new Facebook account. How can I reconnect my new Facebook account with my existing Manychat Agency certification?Agency Link: https://manychat.com/agency/listing/14805

Hello,If I delete a contact on Manychat, will their messegaes on Meta Business Suite be deleted too?I tried one contact and it seems it did not delete. But I want to make sure before I delete 70k contacts all at once.This client is a very big corporation, and I don’t want to mess it up deleting all people who inquired.Thank you.

I want to create an automation to get tickets to our webinar we are hosting. When people comment on the post we will then send them the link, I want to follow up 24 hours before early bird if over which is a set date, how can I do this using the automation.  

Can we send a follow-up message after two days if a user doesn’t book a meeting or reply using Instagram Automation?

Hi ManyChat Community — I could really use some help.Hey everyone! I know the ManyChat team has said they’ll be slower May 24–June 2, but I wanted to reach out here because I’m facing a pretty urgent issue and hoping maybe someone in the community can help or has experienced something similar. 💛Here’s what’s happening:✅ I’ve been using ManyChat successfully for Instagram automations (DM triggers, comment triggers, email collection) — everything was working beautifully until about 12 PM Eastern on May 23.✅ Around that time, someone on my team set up a separate Facebook Developer app for something completely unrelated (it wasn’t meant to touch ManyChat at all).✅ After that, my Instagram automations just… stopped. No replies to comments, no replies to DMs, no flows firing — though Messenger is still working.Here’s what I’ve already tried (deep breath 😅):