Ask and troubleshoot

¿Quién no ama un descuento? 🙋 Pero seamos sinceros, repartir cupones a mano ya es cosa del pasado. Con Manychat y Google Sheets, podés automatizar todo y asegurarte de que cada cliente reciba un código único, sin dramas ni duplicados.¿Por qué cupones únicos?Nada grita "profesionalismo" como códigos exclusivos, pero nada grita "caos total" como que varios clientes terminen con el mismo descuento. 🤦‍♂️ Esta integración es tu salvavidas: eficiente, personalizada y libre de errores.¿Cómo funciona?Conectás Google Sheets con Manychat: abrís la puerta a la magia. ✨ Configurás un flujo lógico: desde “Quiero mi cupón” hasta la entrega directa. Usás etiquetas: asegurás que nadie se pase de vivo y pida dos veces.El resultado: un sistema que parece diseñado por un genio. 😏¿Por qué hacerlo?Personalizás la experiencia del cli

Hey everyone,Over the past few weeks, I’ve been building a waitlist for my ebook launch. Now I have several hundred contacts tagged as “waitlist,” and I want to send them a DM on Instagram with the purchase link. This seems like it should be a straightforward process, but I haven’t been able to get it to work.Here’s what I’ve tried: I set up a sequence to automatically send a DM to contacts subscribed to it. Then, I subscribed the tagged contacts to the sequence, but nothing happened. Only 2 random contacts received the DM, and I have no idea why.Is this the right approach? Or is there a simpler way to do this that I might be missing?Thanks so much for your help!

Greetings. Please tell me why I was charged for using the pro version, if it is free for Ukraine? And why does it not trigger on a code word after setting up the automation and publishing it?

Alguém sabe informar se as automações de comentário em uma publicação para receber um link funcionam também a partir de anúncios?Fiz alguns anúncios com 2 CTAs para não precisar fazer 2 criativos (Clique em Saiba Mais ou Comente “XXX”), a automação estava ligada e funcionando no orgânico, mas percebi que em alguns anúncios ela não funcionou.

I can not make the Current ManyChat Role To Primary I have tried troubleshooting from their website but it seems like I can not figure it out. Did anyone faced the same issue as well? Please help me through it  

How do I automate and send Dms to 100  followers/day using many chat ?

My flow is working great. Aside from an image not appearing all is good.Question.If I create a post in my fb profile page and share it to my business page will it still trigger messenger?

Olá a todos! Eu tenho um cliente que é um cinema e gostariamos de criar uma automação para ele, onde enviamos semanalmente aos contatos dele no manychat o catalogo de filmes. Mas, estamos em duvida sobre como vamos fazer esse envio, pois como o canal é o instagram, não existe broadcast certo?Então isso seria feito a partir de algum fluxo com algum bloco de tempo? Como contador de 7 dias?A melhor forma, seria inscrever os contatos em uma tag e coloca-los em um fluxo em loop ou em uma sequência? (Ainda não entendemos bem como sequências funcionam) Desde já agradeço muito a atenção de todos.

Hello everyone, I received a ban on my Facebook account today. Is there any way to transfer the page to another person so that the automations can continue to work? I don't want to lose the contacts I've gathered.

Hello! I want to know how I can get certified in manychat, I see that they closed the certifications. Does anyone know why and if they are going to enable them again. Thank you!

Dear ManyChat Support Team, I hope this message finds you well. My name is AhmedZehery, and I am the owner of two Facebook pages: Egypt Tour Packages and Fayrouz Tours. Previously, these pages were connected to ManyChat through my old Facebook account. Unfortunately, my old account has been permanently blocked by Facebook. I am now managing these pages from a new Facebook account and would like to reconnect them to ManyChat. Details: Old Facebook Account: Ahmed Salah Zehery  New Facebook Account: Ahmed Zehery  Pages Affected: Egypt Tour Packages, Fayrouz Tours  I would appreciate your assistance in transferring the page connections from my old account to the new one or advising me on the best course of action. Thank you very much for your time and support. I look forward to your response. Best regards,Ahmed ZoheiryOwner of Egypt Tour Pack

I have a telegram bot. I connected an automation for it. After some triggers, bots stops answering until I restart bot. How can I solve it?

When I click the button to refresh my Instagram permission, I get this error message: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}  Any idea how to solve this? 

im looking to use manychat to qualify leads from my facebook adds, i have a mix of questions some have text answers and others have buttons. ive been able to set things up to export the text answers to the google sheet using custom fields. but i cant seem to work out how to export the button answers to my google sheet. if anyone can advise it would be appreciated. thanks 

Hello everyone!I’m experiencing an issue when sending a follow-up message via ManyChat to a specific lead. Here’s the context:I scheduled a commercial meeting with the lead, and immediately after the scheduling, my automation attempts to send the following message:"Hi [Name],Your portfolio analysis meeting is scheduled with [closer x] on December 16th at 4:30 PM (Brasilia time).In order to proceed with the meeting, I need you to send me your current investment positions. If you need any help, feel free to reach out.On the day of the meeting, I will contact you to confirm and send the access link.Best regards! If you have any questions, just let me know!"This lead opted-in for WhatsApp/Email/SMS, and the number is correct. However, when ManyChat tries to send the message using my Meta-certified number, I receive the following return message:"Failed to send message to test number. Possible causes:Contact has an

Pessoal, quando tento fazer a automação do Whatsapp com o Manychat, recebo a mensagem da imagem abaixo. Alguém já enfrentou esse problema e sabe como resolver? 

Como faço pra alterar a foto do Whatsapp?? Pós já coloquei várias vezes e não atualizou.

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat... 

Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

If the AI fails to gather all the required values after a certain time or the client simply stops responding, how to proceed to the next step?

I need to send to different users for different numbers, how can I do it ?

Hi.  My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations.  How can I ensure that only the trigger word fires an automation How can I ensure that the right automation is being triggered when the word is put in.Thanks!

Criei um Disparo de Mensagem em Massa  para 3 Contatos no whatsapp (teste) e foi entregue apenas para 2 deles. Gostaria de saber o que deu errado e por que não foi entregue para o terceiro contato ??? alguem sabe me dizer?

estou configurando minha Ia no Many, esta configurada bem, todas as funcionalidades top, porem a ia nao identifica a data certa, ex: hoje é uma quinta feira, ela diz que é uma quarta porem a data ela diz corretamente. ja ajustei o fuso horario, mas nao funciona 

We would like to integrate ManyChat (preferably using WhatsApp or other conversation tools like IG or Telegram) for customer support in our app. With the Messenger Customer Chat plug-in deprecated, is it possible to implement using any ManyChat functionality/API/plug-in?