Ask and troubleshoot

Hi! I work using Manychat on my gaming laptop, but I’ve recently been traveling more and lugging around a heavy device is kinda inconvenient. So I’m looking into getting an iPad soon but I need to know first if Manychat has full functionality on it before I buy one. Your help is much appreciated!

Hello Guys! I have a question about Manychat. Specifically… The client has a WhatsApp Business number, which is already present on the website and everywhere else. They receive everything there: inquiries, information requests, and orders via WhatsApp. However, what’s missing is the automation part for some standard questions. While I was installing Manychat as a test, I came across this essential information: Essential information on linking your number• Personal phone numbers cannot be used for personal WhatsApp after connection.• Messaging customers is limited to 24 hours from their last contact, and out-of-window communication requires approved templates.• Features such as contact lists, broadcast lists, voice messages, audio calls, and group messaging are not available in the WhatsApp App post-connection.• The WhatsApp Business App will stop working with this number after connection.• Your chat history will not be transferred. Refer to guides for backup on iPhone and Android. My c

Hello, seems like i have been encountering a problem with the free 1000 contacts since i made the automated chatbot on Facebook it has only sent 61 replys but now the 1000 contacts says its full out of nowhere ? Is it how it works or am i missing something ? Or are you able to reset the free contacts? 

I am running into an issue with several of my automations set up in Instagram. My trigger is working properly, then I’m trying to allow my followers to submit a picture.I have a message set up with a prompt encouraging my followers to do so, followed by the “Data Collection” option that is selected as such: “Waiting for Image from contact...”Upon receiving the image, my automation is programmed in “Next Step” to send another message. However, this has recently stopped working. With other automations, the “Perform Action” that I have created hasn’t worked properly. But once again, this only stopped working yesterday.I have refreshed my permissions, but to no avail. What do I need to do to make this work properly? What am I doing wrong?Thanks in advance!

O meu Facebook foi desativado e não tenho mais acesso a conta do Facebook, consecutivamente eu não consigo acessar a minha conta do manychat, o que eu faço?

 Hey everyone, Our Client´s chatbot is stuck in an infinite loop, repeatedly sending the same messages, even though we haven’t made any recent changes to the flow. We’re also receiving Facebook warnings about exceeding the limits for subscription requests.We’re trying to figure out if this is a general bug or something specific to our account. Has anyone else noticed this issue in their flows? Any insights would be greatly appreciated!🙏 Thanks in advance. Catalina R

I’m new at automating stuffs and integrating apps, so maybe this is a silly problem that I’m stuck. Since I don’t have a whatsapp business account, I don’t know if this limitis things in my Manychat profile. I create a flow in Manychat and I send some infos to Make using webhook. I did a schedule apointment in Make using google calendar, and now i want the flow to go back to manychat and continue the conversation but i just can’t do it. I saw a video on youtube and the options in manychat’s module‘create subscriber’ on make are diferent than mine. I only have access do User ID, the rest of ‘Data’ parameters does not exist. PS: No one aswer me at Make’s community, so I’m trying Manychat’s now  Thank you! :)

I've set up automation so that when someone comments a specific word, they're directed to my landing page. However, when they comment that word, a different automation is triggered, and they receive the wrong link. How can I fix this?

Hi, I have a question about IG/Facebook.My IG reels are getting recommended on Facebook (not posted, but shown on FB). Will my automation Comment to DM with trigger word work for the Facebook viewers of my IG reel? Thank you for reading my question.  

I tried a automation , but i got lot’s of errors.My problems are:1.When there are two messages at a time then it is leads to error in my automation. Like is is sending a same message twice.​​​​​​​2.And The Manychat time out is 9 seconds , that one is major problem causing more problems in my automation.Can any one please share some tips or template to openai assistant and facebook integration in manychat automation.

I can.t connect my account on manychat.com. they are supposed to send a digital code on my mail but there is nothing (yes I checked m'y spam file and yes this is the right adress). Also, I don't receive any notification on my phone when I get a new answer on the chat (yes all the notifications are turned on). I promise I wouldn't brother you if I hadn't tried m'y best already with all the obvious/GPT solutions... 😅Thanks a lot for any kind of feedback !

Hello everyone. I’m trying to finalize my Instagram automation, but I’ve encountered an issue. When I comment on a post or an ad, the automation doesn’t trigger. My goal is for the automation to activate and send a DM to the user’s Instagram inbox whenever someone comments on any post or a specific post. Note: I have already tested sending direct messages from the inbox (not on a post), and the automation starts without any issues. I’m attaching a screenshot of how I set up the automation flow. Thank you in advance for your help!  

In a Whatsapp flow I need to create a Multiple Choice like Yes or No buttons.However, after user choose one of that button, like Yes the flow goes to next question that will have “First or Second”Buttons and I need to prevent the user to press the past buttons Yes or No.How can I do that?

As respostas rápidas não funcionam nos fluxos que são ativados pela DM do computador, alguém sabe como resolver esse problema? 

Hi I reedited my automation and published the second version. But then I found my runs on first version is all gone on the automation list (it is recounted).Is it there any way I can get my first version runs back? Thank you.

Ola, estou com um problema grave! Meu manychat mostra que o fluxo foi enviado ao iniciar uma conversa no whatsapp, mas no numero do cliente nao chega nenhuma mensagem.No live chat do manychat o fluxo parece ser enviado  Mas no whatsapp nao chega nada 

Hello everyone, I’m working on a project and It’s about integrating mailchimp with manychat so that  all contacts collected on instagram dm through manychat goes to a specific mailchimp list, I already integrated both and have setup an action step to collect the contacts to the mailchimp list after it’s been collected by manychat on instagram? Now, the client is telling me that it is not working. Is there a chance that itt doesn’t work even after previewing everything and it all seems well?  

Hey All! This is my first post. I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile. Did someone knows whats happening?

Hi friends, Help please. I have a flow that is “password protected” and we are using the keyword as a way to get access to the rest of the content. Unfortunately, the flow will not trigger and start the flow without typing in the keyword 2x. This leaves clients stuck and confused. We have found no way around this with 504 users from december to present. Anyone have experience with troubleshooting this? It’s not happened with our flows in the past.  Thank you,Tiffany

[ENGLISH]Hello, I want to migrate my WhatsApp video number to Manychat, but I'm afraid of losing 5 years of customer history, ie at the time of migration, I can no longer use WhatsApp Business, diect of the app, but I'm interested in watching videos, images, voice notes, etc, from my clients, when migrating to Manychat I lose all that history?, or can I still see it in Manychat chat chat? For the chatbot do you recommend using a new number for Manychat or do you recommend migrating my old number to manychat? [ESTAÑOL]Hola, quiero migrar mi numero videjo de  WhatsApp a Manychat, pero tengo miedo de perder todo mi historial de clientes, es decir al momento de la migracion, ya no podre usar WhatsApp Business, diecto de la app, pero me interesa seguir viendo videos, imagenes, notas de voz, etc, de mis clientes, al migrar a Manychat pierdo todo ese historial?, o lo podre seguir viendo en el chat de Manychat?Para el chatbot recomiendan usar un nuevo numero para Manychat o me recomiendan migr

I want to Switch from Timer-Based to Human Approval. Current approval is fake and based on a timer, creating inefficiencies but i want when a user submits their track, pause the flow and notify a team member for review. A team member manually approves or rejects the submission. Only after approval, the user is shown pricing & payment options.How can i acheive this? 

My question is related to the image. I have my flow built and synced with FB Messenger. I’m setting up FB Ads to push traffic to messenger /  Many Chat flow. In the ads manager setup it’s asking me “How do you want to welcome people who tap on your ad? Select a template.” (see image). Why am I seeing this?? Can anyone advise? 

Hi All,  I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions.  Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight! 

Olá, pessoal. Estamos contratando Manychat para a empresa e o financeiro está solcitando os dados cadastrais para cadastrar a Manychat como fornecedor. Não estou encontrando um canal para solicitação desses dados.Alguém sabe o melhor caminho?

If someone contacts me about a service request and I need more than 24 hours to service it, how do I contact them afterwards?  I understand for the other categories you have to build templates but for service related calls I don’t understand