Ask and troubleshoot

Olá, pessoal! Preciso de ajuda para recuperar ou acessar uma conta do ManyChat.Ao tentar conectar o Instagram Look Chique • Vestidos de Festa , aparece a seguinte mensagem:"A conta do Instagram com o nome Look Chique • Vestidos de Festa já está conectada a Look Chique • Vestidos de Festa. Altere sua conta do Instagram para obrigação ou solicitação o acesso do administrador da página."O problema é que não sabemos em qual login, e-mail ou espaço de trabalho do ManyChat essa conta foi conectada anteriormente. Já temos acesso ao Instagram e à página do Facebook, mas não conseguimos localizar o administrador antigo.Alguém sabe como recuperar esse workspace, identificar o login vinculado ou solicitar a desvinculação da conta antiga?

Hi everyone,My WhatsApp channel in Manychat is completely broken in both directions.Setup details:- WhatsApp Business account connected through Facebook Business Manager- The WhatsApp account shows as properly connected in Manychat settings (status green)- All invoices paid, nothing pending on billing- Phone number is verified and active in Meta Business Manager- The number works fine directly in Meta Business SuiteThe problems:1. SENDING: Every message to a client (live chat or automation) fails with:"Message is failed to send, please contact Manychat Support"2. RECEIVING: Incoming messages from clients do NOT appear in Manychat at all. Clients send messages on WhatsApp but nothing shows up in the inbox and no automation triggers.Since BOTH directions are broken, it looks like the webhook/API connection between Meta and Manychat is dead, even though the UI shows "connected".What I've already tried:- Verified the connection status in Manychat (shows OK)- Checked billing/invoices (all p

Good day! My client has the following problem. There is an automation setting where the bot responds to a code word. Everything was fine before, but now it has stopped responding. I did everything again, but the bot still does not respond. What could be the problem?Your help is very much needed! Thank you!

Buenos días,El mensaje de bienvenida para nuevos seguidores no lo tengo disponible en mi cuenta de Instagram ya que Meta me lo tiene limitado. Sé que solo lo dejaron disponible para determinadas cuentas, pero, se sabe lo requisitos que deben tener las cuentas de IG para tenerlo disponible?Tengo una clienta que me lo solicita pero no se como averiguar si su cuenta lo tiene restringido o no sin tener que hacerle la automatización?Muchas gracias.

I have the problem that my automations don't work as they should. The first message is always sent, and then the automatic comment reply also works, but when the user clicks on "Send me the link," nothing happens. They cannot get my free guide. The weird thing is that sometimes it works and sometimes it doesn't do anything, but the full workflow works only two out of like 35 times. What can I do? So the first step always works, then it stops

Sou afiliada da Shopee e gostaria de automatizar a busca das melhores ofertas para não precisar procurar manualmente todos os dias. Quero que um robô ou IA encontre promoções com bom desconto e envie automaticamente para grupos do WhatsApp, Instagram e Facebook. Uso Android e gostaria de um passo a passo simples para iniciantes.

olá! Fiz quatro automações e esta dando uma mensagem de que atingi o limite de automações, o que eu intendi é que seriam 1000 contatos pelo plano gratuito, estou iniciando na área, alguém pode me auxiliar? como faço para manter o plano gratuito,

Hi everyone,I'm running a comment-to-DM automation on Instagram (ManyChat only, no other tools) and I had a Reel/post blow up: about 15,000 comments in 3 hours. In the same window ManyChat sent only ~3,000 DMs. I'm trying to understand exactly what's happening before my next big post, so a few specific questions:1. Rate limits & queue: When the volume exceeds Meta's hourly limit for comment private replies, what does ManyChat actually do with the excess? Are those messages parked in a queue and retried automatically as the rolling window resets, or are they dropped?2. No skipping: My main goal is that EVERY commenter eventually gets the DM, even if it takes many hours and goes very slowly. Can ManyChat guarantee it won't silently skip users? If a send fails due to a rate-limit error, is it retried later, or lost?3. 24-hour window: Since automated DMs must reach the user within 24h of their comment, what happens to people who are still in the queue after 24 hours? Are they simply lo

No llega el código de verificación al correo, ni siquiera en spam, abajo sale un mensaje en rojo que dice que el correo está en uso por otro usuario. Que podría hacer en este caso. El recuadro de "verificación de tu dirección de correo electrónico" no se quita, no permite acceder a ninguna otra opción

Tengo una automatización de Many Chat hecha para mi negocio, pero cuando me habla algún amigo o alguien le salta este mensaje odioso. QUÉ HAGO!!!??? 

 those are instagram on top and facebook down, i just paid a business subscription and i dont see why both of them arent a bussiness plan if i can have unlimited accs conected to same subscription, if someone can help me i would appreciate itthanks

Hi everyone,Quick question about OTN Messaging (Instagram)I have an automation where users click "Yes, remind me!" for a livestream. A Smart Delay then waits about a week, and sends them the livestream link just before it starts.Since the user explicitly requested the reminder and the message is directly related to that request, is this compliant with Meta's current policies, or do I need to use a specific message type? And being built this way, will the automation activate after the week and send out the OTN Reminder?Thanks!​@Gustavo Boregio    

Hello! Where do I find the message requests from IG inside the manychat inbox? TY

Does the visitor counts as a contact and should i delete it at the end of the month to get more space for contacts for next month?

Hello team. I am trying to contact someone here at ManyChat; We have ZERo connectivity, despite successfully realigning out Instagram account.Auto-DMs for new follows has stopped, DM from posts is not firing on the keyword - nothing.Any assistance would be greatly appreciated.

Hi ManyChat Support,I'm reaching out because I need help troubleshooting a funnel issue. My setup: I'm using ManyChat Auto-DM with keyword triggers on Instagram Reels. When people comment a keyword, they receive an automated DM with a link to my opt-in page (built in Systeme.io).The metrics: - Total DMs sent: 90 - Total clicks on the link: 30 (33% click-through rate)The problem: The clicks are being registered in ManyChat, but I'm seeing zero new leads appearing in my Systeme.io list.This means people are clicking the link, but something is breaking between the click and the opt-in completion. My questions:1. Is there a known issue with ManyChat links not properly passing users through to external landing pages?2. Could there be a tracking or UTM parameter issue that's preventing Systeme.io from recognizing these visitors as coming from ManyChat?3. Are there any ManyChat settings I should check to ensure the link is being passed correctly? I've tested the full flow myself and it works

Hey everyone! 👋I’m running into a strange issue with my ManyChat broadcast, and I’m hoping someone here has seen this before.Here’s what’s happening:I sent out a broadcast to 749 people. It’s been a while, and only 80 messages have been delivered. 😕 (But it says 730 are sent, and only 80 messsages delivered) Some even replied back to me, and are not in the “delivered” tap The rest seem stuck or delayed, and I don’t know why. This was a promotional message, but everyone on my list opted in to receive these.I’ve checked a few things:✅ The broadcast is marked as "sent" in ManyChat.✅ My audience subscribed willingly and engaged with past messages.✅ I followed Meta’s rules—or at least I think I did! 😅  Is Meta throttling or delaying my messages?Could some messages be blocked? How do I check?Should I break this into smaller segments instead? Any settings I might have missed?

Need some help folks - been playing around with Manychat AI and it’s doing a pretty good job.  However it’s getting into a bad habit of essentially repeating what the comment is and adding a few words to it.  See image below as an example. We have added a guardrail that says “Do not repeat what the user said exactly when responding, unless it is necessary in replying directly to the point”How best to setup guardrails to stop this sort of behaviour?  

I’m feeling frustrated, as when I create a post on instagram, it duplicates the post on my connected Facebook page (which is fine, and what I want.)However the ManyChat automated responses will only respond to the comments on the instagram post.There doesn’t seem to be an option to have the Facebook account connected on my same manychat account. Forcing me to have to create 2 seperate profiles with 2 seperate paid subscriptions.Surely there must be a way ManyChat can sort this out as I don’t want to be having 2 seperate memberships and having to create 2 seperate automations every time I do a post.Any help appreciated. 

Hello everyone, Has anyone successfully onboarded a government entity or public administration organization on WhatsApp through Meta? If so, I would appreciate hearing about your experience and whether there were any specific requirements, considerations, or challenges during the approval process. Thank you!

Hi guys,I have a robowar happening by some reason. Another bot starts the conversation saying, Please identify yourself, this on whatsapp channel. However, it is impossible as I don’t even have broadcast messages enabled. How can I track the logs of this conversation in a more tech view?

I’m new to manychat. I just set up an Instagram automation, but it is not working. I have no idea what’s wrong. Any idea what could be the issue?

I am experiencing an issue where my automated messages are being sent repeatedly to users, It seems like users cannot interact with the link effectively, and it looks like spam to the system. Does anyone know why the flow keeps repeating the same message instead of allowing the user to complete the subscription action via a button?"

I am running the same funnel for years; an initial sign up and and two week series of email and SMS messages encouraging people to redeem the offer. However, Manychat now won’t let me save the funnel with a warning message: “Set Delay duration of less than 24 hours for delivering the next messages”I have 4 email and two SMS messages timed to drip out over the next 2 weeks after a person registers. I set them all to 23 hours to test, but I keep getting the same error message.Is this telling me I have to send all messages within a 24 hour window? Makes no sense and defeats the purpose of a Manychat funnel if I only have 24 hours to complete the funnel. What is going on? Can anyone clarify this for me? I’ll modify my winning funnel accordingly but I don’t know in which direction I’m allowed to go now. Help please. 

Today I tried to log into our ManyChat account and was shown this error:{"0":"Access denied","state":true}I have tried logging in through Google, Meta, email login, and incognito, but nothing has worked.From what I’ve read, this issue may be related to an account being flagged for Terms of Service reasons. I went through the Terms of Service list and I don’t see anything in our account that should have caused this. We are using ManyChat for standard signup flows and user communication, so I’m not sure why access would have been denied.I also found another thread where users seemed to be experiencing the same issue here:https://community.manychat.com/general-q-a-43/login-error-access-denied-9363?postid=28119#post28119Right now we run all of our signup flows through ManyChat, so we need access restored as soon as possible. I had to create a new account just to contact support.Has anyone else run into this issue or found a fix? And is there a way for ManyChat support to manually review an