Ask and troubleshoot

Hi everyone,I’m setting up an Instagram comment-to-DM automation in ManyChat and want it to trigger only when someone comments exactly “Thanks”.From what I can see, the IG comment trigger only supports keyword inclusion, not an exact match — meaning it also triggers when there’s additional text before or after “Thanks”.Is there any workaround (filters, regex, conditions, tags, etc.), or is exact-match triggering simply not supported for Instagram comments at the moment?Appreciate any confirmation or best-practice insights!

Hi everyone, quick IG automation question.I’m trying to send weekly follow-up DMs for 4 weeks (non-sales, relationship-based), but I keep hitting the 24h rule. I often receive follow-up messages from other IG accounts, so I know it’s possible — but I can’t get it to work.I don’t see Instagram Marketing Messages in my ManyChat settings, and “Wait until” / Smart Delay doesn’t send messages outside the 24h window.Can anyone clarify what setup actually allows weekly IG follow-ups and whether this requires Marketing Message opt-in or special account access? Thanks! 😃

Since about 1 hour messages via API no longer send with existing parameters. Nothing was changed and suddenly it’s breaking.We are not using message tags and the type is Instagram, not Facebook. Something must be broken here on ManyChat’s side.Please let us know how to fix this asap. Thank you!

Hola, desde hace como 2 semanas he tenido el problema que la mayoría de las plantillas de mensaje de WhatsApp no se envían.Las estoy disparando al crear el contacto en Manychat con una etiqueta específica desde Zapier / Make y luego con una regla disparar el flujo.Me pasa en varias cuentas, todas con calidad alta, con saldo suficiente y con las plantillas activas.Adjunto pantalla de la leyenda que se muestra en la conversación:Los contactos son números de WhatsApp reales y los hemos confirmado uno por uno.El soporte de Manychat nos dice que es problema de Meta y los de Meta no responden.Les ha pasado? Qué sugieren que pruebe?

Have set up a very basic DM automation for testing purposes and it simply does not seem to be working for me.Is there anything I could try troubleshooting? I’m not sure what might be causing it not to work tbh.  

Hi everyone,I’m having an issue with sending WhatsApp messages via the ManyChat API and I’d appreciate some guidance.Here’s the situation: Incoming WhatsApp messages are received correctly in ManyChat. The message is successfully sent to n8n via an External Request. n8n processes the message correctly and returns a response. The HTTP request to set custom fields in ManyChat works fine (I’ve confirmed the fields are being updated). However, the reply message is not sent back to the user, even when using a fixed text message in the flow (no variables). I’ve tested: sendFlow with a very simple WhatsApp flow A fixed message (no dynamic content) Correct subscriber_id and flow_ns Correct API headers and API key

i am sending messages like this{  "subscriber_id": XXXX,  "data": {    "version": "v2",    "content": {      "type":"instagram",      "messages": [        {          "type": "text",          "text": "XXXXXX"        }      ],      "actions": [],      "quick_replies": []    }  }}just like it is described in the documentation and it is not working. What is the proper way 

All of a sudden i get this error on my API requests. Even when i remove that JSON field it still doesnt workthis is the API that i send{  "subscriber_id": X,  "data": {    "version": "v2",    "type": "instagram",    "content": {      "type":"instagram",      "messages": [        {          "type": "text",          "text": "X"        }      ],      "actions": [],      "quick_replies": []    }  }} 

Hello!Free plan for Ukraine is just only for individuals, not for business? I register my 2 account - one private - its free, another for business - is payable. Or I did smth wrong?

Hi Team,Our WhatsApp AI integration has been running for months without issue. As of today, ALL!! calls to the /sendContent API are failing for users within the 24-hour window.This is a business-critical issue for us. We have not changed our code or payload structure.The error we receive is: ”Message tags are no longer supported for Facebook Messenger.”.Please confirm if this is a known issue or an unannounced update to the API requirements for WhatsApp.Regards,Alexander

Pessoal, bom dia. Estou enfrentando um problema no qual está fazendo minha operação ficar parada. Não estou conseguindo fazer os disparos em Massa de Whatsapp. Estou usando os mesmo templates que sempre uso até o último dia 06/02/2026, porém, hoje (09/02/2026) o ManyChat informa um erro ao tentar fazer o disparo, segue o print abaixo:  Alguém saberia explicar o motivo e o que eu preciso modificar para conseguir disparar? Não estou conseguindo usar nenhum template

Pessoal, identificamos um problema ao enviar áudios pelo canal WhatsApp.Quando o áudio é gravado dentro do app ManyChat no Android (usando o microfone na conversa) e enviado ao cliente, o destinatário usando WhatsApp no iPhone recebe a mensagem, porém ao tentar reproduzir aparece o erro: “Este áudio não está mais disponível”.Testes: Gravado no ManyChat iPhone → funciona Gravado no ManyChat Web / PC → funciona Gravado direto no WhatsApp → funciona Gravado no ManyChat Android → falha apenas no WhatsApp iPhone Parece ser um problema no app ManyChat Android ao gerar/enviar a mídia de áudio para o WhatsApp (formato, codec ou upload da mídia).Alguém mais já enfrentou isso ou o time ManyChat pode verificar?

Bonjour,Lorsque je souhaite relier mon compte messenger à manychat, il me crée automatiquement un autre compte, et pas un canal supplémentaire.Dans l’urgence j’ai fonctionné comme cela, mais là je suis limité et je voudrait pouvoir rattaché mon compte messenger comme un canal supplémentaire sur le compte pour lequel j’ai payé mon abonnement et donc ne suis pas limité en terme d’automatisation notamment. Merci pour votre aide

Hi! What is the recommended best practice for sending daily drip messages at a fixed local time (e.g. 9 AM) to WhatsApp users in different US time zones?

Hey everyone, am I going crazy or is the button missing in the mobile version of manychat to set an automation live? I can only do that on the web version currently. Anyone with the same problem? Cheers

I have more than 200 automations active and they all seem to be working normally. However, the last one I created yesterday worked until it reached 1,268 contacts and then stopped working.It’s an Instagram comment automation where the user comments a keyword and receives a DM.I don’t believe it’s a permissions issue, since the others are functioning properly. Has anyone experienced this or found a solution?

Hi  Is there any built-in trigger or contact/conversation event that fires when a WhatsApp conversation is marked as “Closed” in the Inbox? My goal is:- When an agent clicks “Mark as Closed”- Automatically reset custom user fields (language, menu_choice, session fields)- So the next message always starts from language selection Currently, I don’t see any trigger like “Conversation status changed to closed”.Is the only workaround using Tags, or is there a native solution I’m missing?  Thanks! 

I have refreshed my permissions several times. No DMs and more importantly replies to the comments on my post are being made. I have followed the guides. I have tried to reach out to support n the chat and never get passed to a human. I pay for pro and feel the support is terrible. Any one have any similar issues and was able to solve it.

Is it just my account or are the messages not showing up on Manychat all of a sudden? It was working perfectly fine up until 20 hrs ago and suddenly stopped working. Can anyone help?

I have opened an account, and setup an automation to Instagram - it worked 1 time, and now no matter what I do, no automations work.  I have deleted the integration and recreated, I have refreshed permissions multiple times, I have validated I have a professional account,  What is going on?  All I want to do is have it send a response to a word in an instagram comment and I can’t make any automation work HELP PLEASE

Hi 👋, i have a question about the new automation new follow. when i want to set it up, it tells me update instagram permission. i currently have 3 followers, so if this automation is not from a certain number of followers. Thank you 🙏

Ao renovar assinatura, tentamos cadastrar o cartão com moeda em real e o método de pagamento não foi autorizado. 1 mês depois, tentamos fazer renovação do pagamento com cartão em dólar. E a mesma mensagem apareceu. Tentamos usando google chrome e via microsoft edge. E a mesma mensagem apareceu. “Não conseguimos autenticar o método de pagamento. Escolha um método de pagamento diferente e tente novamente.”Vocês sabem sair desse looping? Como podemos resolver? Tentando a sorte abrindo um ticket com o suporte, mas demoram muito a responder.  

Minha automação está ativa mas não envia as mensagens para o público!!!!!  

I’d like to understand how I can use the following.Please review the attached screenshot for reference.  

fiz a automação de um post do meu instagram e coloquei palavras chave para as pessoas colocarem e receberem mensagens no direct, mas algumas funcionam já outras não, o que poderia ser? já conferi se as palavras estavam corretas e estavam, ele chega pra alguns e outros que comentam não chegam