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Hi everyone, I need urgent help.Yesterday I paid for the ManyChat Pro subscription ($17 USD) and the payment was processed successfully. However, today my account is showing the Free plan instead of Pro, and my automations are no longer working.This is affecting my business and I need to get it fixed as soon as possible. I’ve already had bad experiences with support in the past and they have never really solved my issues, so I’m hoping someone from the community or the ManyChat team can help.Has anyone experienced this before? How can I restore my Pro subscription and get my automations working again?Thank you.

Gente, eu trabalho com muitos contatos todos os dias, e até um tempo atras eu apagava os contatos e vida que segue, usava o plano Pro, agora parece que nao consigo mais apagar e que continuam contando na fatura, oque eu faço? Porque se atualizou, vai ficar inviavel para a maioria das pessoas que trabalham como afiliado.

Has there been a recent update to ManyChat or the Instagram API?The images in my Instagram DM automation flow are no longer being delivered. Is anyone else experiencing this issue?Does anyone know if there have been any recent changes regarding image delivery in Instagram DMs?Do we need to change the image format, reduce the file size, or adjust the image dimensions?Any information or solutions would be greatly appreciated.

I would like to clearly summarise what happened from the beginning so this situation can be reviewed and resolved correctly.On 24.12.2025, I purchased and paid for the Manychat Pro subscription in the amount of $348.00. My intention was to continue using this plan without interruption.After this, I noticed an additional charge of $98.00 on my account that I did not authorize or intend to purchase.I immediately contacted support to report this billing error and specifically requested that:1.My paid Pro subscription remain active2.The unauthorized $98.00 charge be canceled and refundedDespite this clear request, my Pro subscription was fully canceled by your team as part of the refund process. This action was not requested by me and directly disrupted my business operations, as I rely on Pro features for active automation and client communication.As a result, I am now being told that I must repurchase the Pro plan in order to continue using the service. I do not agree with this resolutio

Hola a todos!  estoy con problemas en mi automatización de Instagram, a algunos comentarios les responde y les manda el DM y a otros simplemente los ignora. (Lo tengo configurado para que cualquier palabra se active y aún así no está enviando la información a todos.)Resulta que escribir al chat de ayuda, me asignaron un ticket y me escribieron por correo pero al intentar responder al correo (me piden alguna información) el correo de soporte (support@team.manychat.com) me rebota y me dice que no existe.Me podrían dar una mano? 

Que debo hacer para CANCELAR mi cuenta?

Estimado equipo de soporte de ManyChat,Me pongo en contacto con ustedes para solicitar un ajuste urgente en la modalidad de facturación de mi cuenta vinculada a este correo. Actualmente, el sistema me está intentando realizar el cobro anual, pero necesito cambiarlo a cobro mensual de manera inmediata.Como agencia, gestiono múltiples cuentas y este error en la modalidad de pago está deteniendo nuestra operatividad. Necesito solucionar esto para poder seguir escalando y vinculando más cuentas de clientes a su plataforma.Solicito de su ayuda para: Revertir o cancelar el intento de cobro anual. Habilitar la opción de suscripción mensual en mi cuenta. Quedo atento a su respuesta para proceder con el pago correcto.Cordialmente, Sebastian Bernal Jaramillo 

YA NO ME PERMITE RESPONDER DMS DESDE LA PLATAFORMA Y APARECE UN MENSAJE EN ROJO QUE ME DEBO DE CONTACTAR CON EL EQUIPO DE SOPORTE.  

I have a Facebook messenger automation that starts with a comment to post. The first message sends, but once they hit the first quick reply to subscribe it shows some odd string of letters/numbers. It’s the same every time as I had a few other people test it.It looks like this.ACT::f3de9599610228398655004789f27f8a Thanks.

I have connected my instagram business account to manychat as well as messenger but messenger works only that instagram doesnt. When i check on many chat it says at the bottom that automation is triggered but i tried all possible troubleshooting i can find but it is still not working. I am using the free version and this is the 1st time i encountered it. Help.

Hi, I need to export contact list, not the responses in the inbox that are connected to the google sheet, I mean I have for example 4500 contacts in  my list, how can I export them to .csv file or something similar?

Hi everyone,I’m trying to set up an Facebook Ads Trigger in Manychat for a Meta campaign that sends people directly to Facebook DM.The goal is simple: when someone clicks the ad, the Manychat flow should start automatically. I do not want to use a keyword trigger.My setup:Trigger: User clicks an Facebook  Ad First block: Facebook Send Message First message contains text + Quick Replies No First Name variable No buttons, only Quick Replies No delay No image/media No automatic next step before the Quick Replies The Quick Replies are connected to the next messages Flow has been recreated from scratch I also tested with a very simple first message like: “Hallo?” + one Quick ReplyBut I keep getting this error:“Add at least one Quick Reply to the first message to set up Instagram Ads”I already deleted and recreated the first message block and the trigger, but the issue remains.Does anyone know why Manychat is not recognizing the Quick Replies in the first message? Is there a specific setting

buenos dias como puedo PEDIR SOPORTE, configure mi primera automatizacion a instagram mediante mensajes y que lance mensajes al DM, aunque hice prueba sy al parecer si funciona revisando con vista previa, han pasado 15 dias del free y ahora me estan cobrando y no funciona correctamente NO HAY SOPORTE, solo unirse a la comunidad o ver respuestas de un robot AYUDA, como hago que me brinde soporte de mi automatiacion 

Ich habe das Problem seit ein paar Wochen, dass Manychat bei Kommentaren unter einen Instagram Reel nicht ausgelößt wird. Bei PN mit dem Triggerwort funktioniert. Was kann das sein? Wie kann ich das Problem fixen?

Hi everyone,I'm hoping someone from the ManyChat team or the community can help because I'm stuck after reconnecting Instagram.Here's what happened: I wanted to enable the new "Say Hi to New Followers" feature. ManyChat asked me to update Instagram permissions. During the authorization process, Instagram returned: "Invalid Redirect URL". I found a community post describing the same issue and used the workaround of changing login_options[0]=IG to login_options[0]=FB in the Meta authorization URL. After doing that, I was able to complete the Meta Business authorization successfully. The good news: The "Say Hi to New Followers" feature became available. Instagram is connected. ManyChat appears in Meta Business connected apps. Instagram messaging permissions are granted. Instagram comments permissions are granted. The bad news:After reconnecting, ALL Instagram automation triggers stopped working.Current behavior: Comment Automations do not trigger. DM Keyword Automations

Hi,The automation in ManyChat that automatically replies to comments in the comments section and sends a private message isn't working; it ran exactly three times and then stopped. The automation for sending welcome messages to new followers also worked a few times and then stopped. I reconnected my Instagram account to ManyChat to refresh the connection, but nothing helped.

Hi,I have a new account and signed up through a 50% off link on their site. It took me to through the process of setting up and when it came to the plans it just showed regular pricing. And I was trying to find a support link for presale question before signed up, but they seem to make it hard to find any way to reach them. Any insight or way to reach out to them? Thanks, David

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Goal:I want to connect my Facebook Page to ManyChat so I can build Messenger automation flows for my Facebook Ads.What Happened: During ManyChat onboarding, I was prompted to connect a channel. My Facebook Page did not have an Instagram account connected, so I created a new Instagram Professional Account and linked it to my Facebook Page. After connecting Instagram, ManyChat successfully created a workspace under the Instagram channel. However, when I try to connect the Facebook/Messenger channel, the connection does not complete. Current Behavior: ManyChat can see my Facebook Page. My Facebook Page appears in the permissions and integrations. I have Full Control access to the Facebook Page. I am the creator and only administrator of the Page. The Page is properly connected to my Facebook account. ManyChat is listed under Facebook Business Integrations. When I click the "Connect" button for Facebook/Messenger: The button shows a loading animation for a few seconds. No

Atualizei todas as permissões para conseguir ativar a função: Diga 'Oi' para os novos seguidores e todas as minhas automações não funcionam mais.Já tentei reatualizar as permissões 2 vezes e nada.Criei novas automações para testar e nada.

Si no le envio a los leads seguimientos en las primeras 24 horas ya los perdi? los templates ya no se pueden enviar  por broad cast en USA. Pierdo los leads a no ser sacarlosy darle seguimiento email marketing o manualmente.