Ask and troubleshoot

So I created an automation that sends a DM when someone comments a specific word on my reels or stories. The first message gets triggered correctly and shows a button saying “Yes, I want this.” The person clicks on it successfully, but the second message sequence never gets triggered after that. I’m not sure why this is happening or where the issue is in the automation flow.

Preciso saber quem já me passou o contato do whatsapp, por meio do insta e do facebook para não pedir novamente

Olá Pessoal!Preciso de ajuda. Desde ontem à noite que não consigo criar ou duplicar automações.Já tentei de tudo. Só retorna com a mensagem: “Algo deu errado. Por favor, tente novamente.” =(

I want to add another IG account to my Manychat account… but the error message“Invalid Request: Invalid redirect URI.” appears…How can I add another account? 

Hi Everyone! I’d like to ask for your help regarding an issue with our ManyChat account.When we log into the platform, this is all we can see. We have already connected our Instagram account successfully, but it does not appear anywhere in the dashboard.Also, the platform seems incomplete:there is no left sidebar menu no Settings option no navigation menu at allThe whole interface looks empty and unusable, as if something is missing from the account or the workspace did not load properly.Could you please help us understand what might be causing this and how we can fix it?Thank you very much in advance!Best regards,Kitti

Hi! I had to disconnect manychat temporarily but now that I’ve connected it again, the chats aren’t synced. I’ve already tried refreshing permissions. Is there any other ways to sync chats?Cheers

Hi all,  Got an issue I need really quickly fixing, I can’t create new automations to reply to comments on IG?  Others with accounts can, I get an error message when making them? Is there any support that can help?  Thanks! 

Just confirming I’m understanding this correctly before I build this workflow out:If I’m posting the exact same video with the same caption and the same comment keyword on both Instagram and Facebook, do I need to manually create/post them separately and set up the automation separately for each platform?Example:Instagram post: “Comment RACHEL and I’ll send the link.”Facebook post: “Comment RACHEL and I’ll send the link.”Am I correct that ManyChat can automate the comment-to-DM part on each platform, but it does not publish the Instagram post and automatically cross-post/share it to Facebook while keeping the same automation attached?Basically, I’m trying to confirm whether there’s any way to:Post once → have it appear on both IG + FB → same keyword works on both → ManyChat sends the correct DM/link on both platformsOr if the correct workflow is:Post manually to Instagram → connect IG automationPost manually to Facebook → connect FB automation separatelyJust want to make sure I’m not m

I am currently on the Pro plan, but I have been unable to create or publish an automation for the last two days. Every time I try, I receive the message: “Couldn't create automation. Try again later.”This issue is seriously delaying my work, and since I am paying for the Pro plan, these days are being counted while I am not able to use the service properly. I would appreciate your urgent assistance in resolving this problem as soon as possible.Could you please check my account and let me know what is causing this issue and what steps I should take to fix it?

Olá, depois de verificar a conexão e aparentemente estar tudo certo não estou conseguindo criar uma nova automação, aparece a mensagem “Não foi possível criar a automação. Tente novamente mais tarde.”

I have a client trying to connect IG via Meta but every time she follows the steps listed here, it gives her an error that says “Invalid Request: Invalid redirect URI”. Anyone have any ideas what could be going on?

Hello everyone,I’m facing a blocking issue with Instagram advanced permissions and I’ve already exhausted all standard setup steps, so I’d really appreciate guidance from anyone who has seen this before.Context: Instagram account is Business Instagram is correctly connected to a Facebook Page Facebook account is Admin and Owner Business Manager is active and healthy Two-factor authentication enabled ManyChat is already connected and working for: DM keyword automations Comment → DM Regular Instagram messaging The problem:When I try to enable “Welcome message for new followers”, ManyChat asks me to update permissions.At that step, Meta always returns the error:“You can’t log in with this Instagram account.Try using a Facebook account that you know is connected to this Instagram account.”Important details: The error appears consistently and blocks the advanced permissions flow There is no alternative login option or explanation from Meta What I already tried: Reconnecting In

Hi all - I just started ManyChat and I believe I did all the features right. I have a feature where I want to send (1) a reply to a person who comments the word “Self-love” on any of my posts, and then immediately send a simply follow up DM. I believe I have everything right. When I comment as another user I get nothing. No reply, no DM. Is this an issue on the Instagram side? I feel like I troubleshooted everything. I’ve already integrated the right social media channel(s). Really would like to get this going. Thanks!    

I have tried incognito, cleared cookies, and refreshed permissions and still doesn’t work, Manychat support is impossible to contact as well. 

I have a lot of simple automations set up where people get a message with recipe details when they comment on a post. Things will be running smooth for days but then suddenly the automation stops working. I now have 50+ comments that I have to manually send to. Does this happen because there are too many comments? I tried refreshing the connection, editing the automation, duplicating it, changing the trigger to all posts - nothing works. This is not the first time this has happened. Once the automation stops working it seems like nothing can fix it for that post.

Hi Manychat.com community, I just want to say Hi, and I know it is not appropriate, but I need to start somewhere; there are probably similar statements or questions said and asked before. There should be tutorials on how to start my journey on setting up my Manychat.com account so that it can incorporate my Facebook / Instagram accounts, but I am not familiar with the protocols on this platform. If I may ask, is there any guidance on how to assist me accordingly, please?     

Hi everyone,We’re trying to connect our Instagram account through Meta in order to send welcome messages to new followers.The issue is that when we go through the Meta connection flow, it asks us to log in through the Instagram account. After completing the process, we get an error saying:“Invalid redirect URL”We haven’t been able to resolve this so far.The problem is that when we try connecting the Instagram account through other methods, we don’t get access to the specific feature we need — sending automated welcome messages to new followers.Has anyone experienced this issue before with the Meta/Instagram connection flow in ManyChat?We would really appreciate any guidance on:Why the “Invalid redirect URL” error happens How to fix the Meta connection process Whether there is another valid way to connect Instagram while still enabling welcome messages for new followersThanks in advance for your help!

Olá. Eu estou começando agora no Manychat. E eu já revirei a net, youtube, instagram, já mandei e-mail para suporte, porém ainda não tive nenhuma resposta.Eu tenho um perfil de achadinhos e queria fazer aquela automação do - Comente “quero” - e vem a mensagem com VÁRIOS links. Eu coloco lá a lista dos itens, mas nenhum deles ficam clicáveis na conversa, aparecem como texto normal. Como eu faço para colocar um lista com vários links na mensagem?Já atualizei tudo, já vi vários vídeos.. mas nada de me ajudar. Teria como alguém me dizer como arrumar isso?

Boa tarde. Estou desde o dia 22/05/2026 tentando duplicar uma automação ou criar uma automação do zero e não consigo!Sempre dá erro. Já refiz as conexões, dei refresh e nada. Alguém sabe o que pode ser e como resolver?

Hola a todos:El día de ayer, 22 de mayo, a las 7:00 p. m. (hora Perú), ManyChat presentó problemas y no cargaban los mensajes. Posteriormente, alrededor de las 10:00 p. m., el sistema volvió a funcionar con normalidad.Sin embargo, hoy 23 de mayo, desde las 11:30 a. m., nuevamente la plataforma presenta fallas: la página carga de manera intermitente y los mensajes no aparecen correctamente.Adjunto una imagen como referencia.¿Alguien podría ayudarme indicando qué es lo que podría estar sucediendo o qué acciones podría realizar para solucionarlo? 

How can I be sure that my automations are getting sent, there doesn’t seem to be a way to see the flow. Perhaps I’m missing something!Many thanksLynn

Sigue sin conectarse mi Instagram a Manychat. 

Hi guys, I'm running a Comment trigger automation on Instagram where someone comments a keyword on my post and ManyChat sends them an automatic reply.The issue is that my first message is going directly to the recipient's spam folder or message requests, so most people never see it.In the beginning it was fine so the conversion rate was high. And after a few days, I noticed that no one was converting (like 20 people straight) so I decided to create a new account and test it and it was going to the Spam folder..Has anyone experience this? what’s the solution? 

. abt stoping the automation and replying manually ik i can di that inside of manychat but is there a way i can do that without entering manychat, because i have a workflow abt this ai automation ig dms , and when i sell the service i wont give the clients any access to the many chat panel , i hope u can help and thnx

When someone follows us I had an automated DM being sent to followers however it appears its no longer working for everyone and im not sure why that is? Can someone help