Ask and troubleshoot

When setting up the automation for Instagram DM and selecting the content block “Card”, I notice that the thumbnail doesn't display instantly in iOS Instagram. The iOS user need to get out of the conversation then going back in to make the thumbnail displayed.When we tested another account, this issue didn't occur.Is there any settings/configurations that I need to tweak to resolve this issue? 

My Instagram automation is not sending DMs when someone comments the keyword LABORATORIO. The connection with Meta Business is active and the flow is Live, but nothing is being triggered."

Bonjour,Manychat me redirige vers la version payante alors que j’ai réalisé qu’une automatisation test qui n’a rien généré comme retour et que j’ai seulement 570 abonnés sur mon compte.J’ai l’impression qu’il prend en compte TOUTES les interactions que j’ai sur mon compte même celles qui n’ont rien à voir avec l’automatisation que j’ai faite. Du coup en effet, le nombre de contacts est bien supérieur à 1000…Je ne comprends pas comment faire pour supprimer tous ces contacts et revenir à la version gratuite pour l’instant…Merci pour votre aideGaëlle

O preço prometido para o Pro foi de R$ 149 por mês, porém estão querendo me cobrar  R$ 249…   

I have set up automation flows to send Reel URLs to users via Facebook Messenger and Instagram Direct Message. I have already disabled ManyChat’s Card URL Shortener to avoid redirection issues.However, during testing, I’ve noticed inconsistent behavior: sometimes the link opens the video directly in the native Instagram/Facebook app, but other times it opens the Reel in the in-app browser instead.Is there a way to make this behavior more consistent? My goal is to ensure users are always redirected to the native app to watch the Reel.

I have certain followers on Instagram who comment on my posts regularly, and the automation keeps sending the comment-DM automated message EVERY TIME. The same happens to non-followers who just happen to have commented on multiple posts. HOW DO I STOP THIS MADNESS?It comes across as extremely spammy when someone gets THE SAME message every single time they comment on any post I have ever published instead of only ever doing it once.

Meu perfil foi banido, um post viralizou e devido ao alto número de mensagens perdi meu facebook pessoal e minhas páginas, estou recomeçando e com o plano da manychat pago, como faço para alterar meu perfil e adicionar outra conta? tenho um mês pago e não consigo utilizar a ferramenta.

Hmmm! So I cancelled free trial and purchased pro but it’s not reflecting in my account. It still says “upgrade to pro” I’ve reported it and have 2 report tickets but the problem hasn’t been solved and nobody has reached out to me from support. 

We currently have it set up like this But it gets sent like this 

Hi everyone,I'm having a "ghost linking" issue after offboarding a number from Manychat CoEx. I'm trying to move this number to a new platform, but the new provider keeps returning an error: "Number is already linked to another partner (Manychat)."The critical details:Dashboard Clean: The number has been completely deleted from the Manychat dashboard. Meta Business Suite Clean: I have already checked my WhatsApp Accounts > Partners section in the Meta Business Manager. There are 0 partners assigned to the WABA. The Loop: If I try to add the number back to Manychat, it works instantly. If I try any other system, it claims Manychat still "owns" the integration.It seems like there is a backend registration between Manychat and Meta that wasn't fully severed when I deleted the channel.My Question: Is there a way for Manychat support to manually "release" or "flush" the partner ID associated with this specific phone number? Or is there a hidden setting in the Meta developer/business port

I’ve set up a meta ad. The flow should be: user clicks ad → they are sent to instagram DM and the manychat flow starts. What’s happening: user clicks ad → instagram opens a modal that says send a message.Here’s a video of the issue: https://file.notion.so/f/f/31fdd5f5-8374-42fc-abfb-f613bc738670/d33ae1d4-e6fe-4909-8d23-461212928191/RecordIt-1774921114.mp4?table=block&id=3342c2bf-5c79-806d-aa9c-ffeb42282d78&spaceId=31fdd5f5-8374-42fc-abfb-f613bc738670&expirationTimestamp=1775073600000&signature=NwRsdUUn8gc4hUM7RKWPtS2m6BpemOga17f3dU5VN8w&downloadName=RecordIt-1774921114.mp4Here are pics of my setup: I’m spending money and getting clicks, but no one is seeing my manychat flow. Help!

i want to sent buttons to WhatsApp with user field and emoji  

I would like to send some promotional message to my customer outside 24 hours. What is the best way for me to reengage with them and informing all my contacts about our new promotions?Can I invite them to subscribe to our messenger list for promo & updates and send them broadcast related to our new promotion package using this messenger list in the future?Or I can only use marketing message feature to send promotion related mesaage although they have subscribed to our messenger list for promo & updates?Is messenger list function allowed to use for braoadcasting  marketing message to customer outside 24 hours?

Hi! I an running a Sales Objective campaign with a conversion location of my FB page and message destinations of FB and IG. Every ad has it’s own MC automation that tags it and then triggers a follow up automation.  For example, Service A ad 1, Services A ad 2 and Service A ad 3 all have their own flow as an ad entry point and after some tagging for attribution, they all go to the same flow, like General Service A Flow Problem is, General Service A Flow needs to be on both IG and FB. It’s not triggering if someone comes in through IG Hope that makes sense!

Hello, I have a problem. I have connected my meta business site to manychat, but in the message templates on meta, I can't find the message template from manychat. Partners app not appearing. Free version, does it matter?  Sequence: Facebook ad redirects to Messenger, you have three questions to choose from. Depending on which one you click, ManyChat will send the answer.

I have been trying to access the message to new follower Instagram automation and I am having no luck.I have followed instructions including resetting permissions, connecting all pages, but I am still getting this: I’ve already logged in meta business suite and confirmed that MC is connected via business settings. Further if I click connect through IG with the page account and the master account, it says some type of url issue and won’t load the page.Not really sure what to do here.Thanks in advance to the community for your help. I really want to build!!

Hi everyone! I’m running an NGO and we’re looking to use Manychat’s Pro features to better support our community.Does Manychat have an official non-profit discount program? If not, do you have any advice on how to manage costs for a non-profit while using Pro?Any guidance would be greatly appreciated! Thanks.

Inicié sesión desde su app con Facebook y configuré todas las cuentas de Facebook e Instagram. Cuando intenté conectar Instagram para configurar el mensaje de nuevo seguidor, me pide iniciar a meta Business, pero nunca verifica ni inicia. Tomé mi computador y sin querer inicia sesión con Google y se creó un conflicto para verificar la sesión que tengo en la app con Facebook. Me pide verificación del correo socialmedia@encarguelo.com para Facebook pero nunca llega el mensaje de verificación. Ahora no puedo borrar ninguna de las dos cuentas y necesito configurar Manychat para las cuentas de mi empleador. Ayuda.  

Hi,I am trying to subscribe to the Pro plan, which is advertised as starting at $15/month. However, on the checkout page, the total amount shows as $31.70.I currently have 0 contacts in my account, so I should fall into the lowest tier (0-500 contacts). I don't understand why the price has more than doubled.Could you please check my account and let me know why this is happening? I want to make sure I’m not being overcharged before I complete the payment.Thank you.

I have a problem. I deleted ManyChat to access the beta version for sending automatic DMs, however now I have the automations set to Live but none of them are triggering. I NEED HELP :(  

I’ve created simple sequence Follow First created from template. It worked for first 4 comments, then stopped.Commenters are added as ‘Unknown Contact’.I’ve tried duplicating the automation, turning it off and on, refreshing permissions couple of time - to no avail.Last month similar known issue is resolved, that’s why I create this post. There’s ‘Automations Webhooks Missing Issue’ on https://status.manychat.com/ - what’s the expected resolution here? I struggle with the issue for last 4 days or so All the best

Hello, I logged into a new Instagram account but I can't open the MiniChat account linked to this account. Is there anyone who can help me? 

Hi, I want to send a welcome video when someone new follows me. I used to do this manually writing a message and sending the video file directly into their inbox. It would be great to have this automated! But, the setup only seems to allow for sending the link to the video which then opens up in their browser or dropbox. Is there a way to send the video direct into their inbox like when I do it manually?Thank you

Hi everyone, quick question:I just upgraded to the Pro version because I hit the 25 contact limit, but now my keyword trigger isn’t working anymore. When I type the trigger word, nothing happens.Has anyone experienced this before or knows how to fix it?Thanks in advance! 🙏

Buenos días, ha pasado ya un dia desde que facebook me aprobó mi plantilla de mensaje. Pero en Manychat no me sale, por mucho que actualizo la página y tal no me sale. Alguien sabe el porque? Gracias