Ask and troubleshoot

Im unable to export all my contacts information for a re-engagement campaign. There is no “Bulk Action” allowing me to bulk export my contacts. 

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

Hi, does anyone have experience with auto DM for new followers, I'm afraid of getting some kind of a shadow ban, if MC DMs too many new followers in one day...

Ola,Não consigo acessar meu manychat, me ajudem please 

Amigos, estou com uma dúvida!Criei a minha conta recentemente no MANYCHAT e optei pela versão pro durante os 14 dias. Até aí, tinha ido.. mas achei uma funcionalidade interessante do WhatsApp e queria fazer um teste dela também, mas do nada falaram que a minha assinatura do plano pro foi cancelada e que eu teria que pagar pelas funcionalidades. O fato de ser um ‘procedimento padrão’, se encaixa para ativar o plano gratuito de 14 dias ou a cobrança é feita de imediata? 

Automação só responde o primeiro contato que comenta. Os contatos seguintes não são respondidos. Alguém pode ajudar?

Como puxar o link da conversa do Manychat e salvar em uma linhha no Google sheets? É possivel?

Tenho um projeto que gerencia várias páginas no Instagram e quero automatizar as respostas dos comentários. A ideia é configurar um modelo padrão no ManyChat para que ele responda automaticamente todos os comentários, independentemente do conteúdo. Isso é possível?

My flow has been running for months, and yesterday it started sending messages repeatedly. Is anyone else having this problem? 

Eu estou tentando conectar meu Instagram com manychat, mais tudo que eu faço da errado. Sempre pede autorização e quando entro na minha página não há nenhum pedido do manychat, resumindo pesquisando muito identifiquei que meu Instagram está logado em uma conta do Manychat e não faço ideia de qual seja eu sou proprietário do Instagram e preciso desvincular ele dessa suporta conta do manychat poderia me ajuda ? 

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

I’m on free trail and when its off i open new minor account in the major account and delete the account from first minor account to add it to the second minor account , i’m doing this cause im 18 and dont have enough money to purchase the manychat premium , so i was asking about this issue , is that normal ? im musilum is that against my reailgon ? thanks for your support

Bom dia!!A minha conta do manychat está vinculada a um instagram que não uso mais. já tentei mudar para o instagram que quero, já tentei me colocar como administradora, porém aparece uma mensagem que foi enviado um ‘pedido de solicitação’ e já mexi em tudo e não acho como aceitar a tal solicitação, em nenhum dos instagrams. agora estou tentando excluir a conta e começar do zero e também não consigo. por favor... socorro!! rs

por que me sigue apareciendo asi y no la url real? ideas?

I keep getting this error message, can someone disconnect everything so I can reconnect my Instagram account? 

I’m creating a flow where ActiveCampaign receives a lead, then through Make it is sent to a ManyChat flow, and this should send a WhatsApp message to the lead. Everything before ManyChat works perfectly, but ManyChat doesn’t send the WhatsApp message, although it does capture the lead. I’m trying everything. What should I do?

Hi there!After checking with multiple Manychat users, I still can't seem to make it work so I hope you have an idea how to solve this.As you can see, the first message goes out perfectly (6 times) but only 2 people got Message #1 (but all 6 clicked!). I can see their ‘Yes please’ but they don't get the next message.  I've been setting up many flows but all of them have the same problem: the second message doesn't get sent (well… the funny thing is, some people DO get it, but others don't ).Any ideas?

If I cancel my Manychat subscription, will my existing WhatsApp QR code still direct people to my WhatsApp chat? I would like to message them manually during developing stage of my business.If I restart my subscription in a few months, will everything (including the same QR code) be restored to the current state? On my products there is QR code printed and I have to make sure that when the business will be doing better I have the same QR code.

I’m building a conversational assistant with Gemini API integration.I want to create a conversational history so the bot can remember previous conversations:1… I create a QUESTION custom field with value to user text input2… I create a RESPONSE custom field mapped to the API response3… (THE PROBLEM) I create a HISTORY custom field with value {{History}}User: {{Question}}Assistant: {{Response}}I keep receiving the error: Invalid JSONBad control character in string literal in JSON at position 304 (line 7 column 232)  

Good evening. I'd just like to know specifically what the consequences of the "Delete WhatsApp account from ManyChat" button are. I've received support information and research, but nothing is conclusive or straightforward.I need to know if:Selecting this button will erase the ManyChat message history and contacts, and free up this number for use in any other meta developers app. I say this because I need to free up this number, but I want to have the history and contacts saved in ManyChat so I can still consult them when needed.

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?

Olá! Estou tentando usar o bloco de galeria, mas somente a primeira imagem é exibida quando faço o teste pelo Instagram. Tando pelo método do teste usando o código da plataforma, como também indo direto pelo DM no Instagram.Mais alguém enfrentou esse problema?Alguém pode me dar uma orientação sobre o que pode ser feito?Desde já, agradeço.=)

I’m running into an issue with the Gallery Image Block on ManyChat. I’ve tested the same block on two different phones, but it displays differently on each (I have screenshots showing the difference). Does ManyChat render the Gallery Image Block differently depending on the phone/device specifications? Is there a known workaround to ensure a consistent display across devices? I’m concerned this inconsistency might affect the user experience and potentially cost me sales opportunities on certain devices.Has anyone else experienced this, and if so, how did you handle it? 

Hi, I am trying to edit the published version of my automation. But all steps get unattached once I click Edit. Why is that?

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks!