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3672 Topics
dcloutier
dcloutier
asked in General Q&A
Issue with Automation Delays and Non-Triggering

I hope this message finds you well. I'm reaching out to report a recent issue I've encountered with my automations on Manychat. They were functioning correctly until a few days ago when they either stopped triggering altogether or began experiencing significant delays of around 10 to 30 minutes before delivery. When the automation finally triggers, all messages are sent simultaneously, which is not the intended behavior.To troubleshoot, I've attempted several steps, including refreshing permissions, disabling and enabling the page, and even removing and then reinstalling the page on Manychat. Despite these efforts, the issue persists.Additionally, whenever the automation is supposed to trigger, I receive the following notification:"You have entered this conversation by following a link, and David Cloutier can see that you used it. If you wish to stop receiving messages from them, you can turn off messages."However, the expected automations do not initiate immediately. They either fail

2350
dcloutier
Liz Barclay
Liz Barclay
asked in General Q&A
Active Campaign - Manychat Integration

My automation is collecting emails but not sending them to my selected Active Campaign list.  

860
Liz Barclay
activelife
activelife
asked in General Q&A
10 second delay between SMS messages

Hi. Our VP of sales is wanting to send multiple SMS messages as if they are being sent from an individual, one after another, short and sweet. But Manychat has a 10 second minimum delay between SMS messages. What is the reason for this? Is it compliance? 

230
activelife
RedT
RedTUp-and-Comer
asked in General Q&A
How do I automate a thankyou for following on instagram

I’m brand new to this so sorry if a silly question. I’m just starting a new instagram page and I want to send an automated thankyou to anyone who follows my page. Is there a way of doing that automatically? 

18634
Gustavo Boregio
brinabeauty
brinabeauty
posted in General Q&A
I am using a button to Open a Website, but it's not opening in a new window, but in a tab, so my automation is not working 100%. Someone know how to fix it?

I have been trying to fix this issue, but without success.My website to work properly need to be opened in a new window and not in a tab.I am using a IPhone 13/15 to test, but it’s not working in both of them.This happens or happened with anyone?

350
brinabeauty
Da Fingaz
Da FingazChat Surfer
asked in General Q&A
Help With Contacts

Hello Manychat fam,I need help figuring out the contact set up in Manychat. Right now, every message I send on Instagram is saved as a new contact. I only want a new contact saved to Manychat if that contact engages in a Manychat automation (replying to a story, IG post, etc that triggers an automation). How can I set it up so that Manychat ONLY saves contacts for people who engage that way and not every contact I connect with? Thanks for your help!

210
Da Fingaz
Rota
Rota
asked in General Q&A
Using a specific word with chatgpt

Hello everyone,I'm currently trying to solve the following problem:Whenever a user types a specific keyword (e.g., "Call") during any moment in a conversation, I want the automation to guide them to a particular section where they can schedule a consultation. I'm unsure how to implement a conditional box to achieve this.Thank you very much in advance. 

131
Gustavo Boregio
Andrew
Andrew
asked in General Q&A
Automation will not show as live

Hey everyone, I wonder if anyone can help me reslove a flow that says its saved but won’t seem to go live. The live button is faded out and does not show up in Facebook list of flows.  It doesn’t seem to matter what I do to the flow it does not activate.  Any suggestions to solve this?   

3691
Gustavo Boregio
Kenneth
KennethUp-and-Comer
asked in General Q&A
I’m trying to sign up for the pro trail but the wrong email and card information are showing

Hi,I’m trying to sign up for the pro trail but the wrong email and card information are showing and there’s no way to delete and add the right information? Any help would be greatly appreciated.

381
Kenneth
solomanswife
solomanswife
asked in General Q&A
Speed of flow?

Hi,  I’m setting up a really simple flow fr Instagram where I can respond to a comment and they get a message. one reel has about 150 comments but manychat appears to be responding to 1 person’s comment every 5 minutes even though they’re all saying the same word. Is this normal? 

371
Digitalmateus
JeCO
JeCO
asked in General Q&A
Wrong button + link

Hi guys. So I just started using Manychat and I’m having an issue setting my automation up. Below is my 1st automation and the second is what I received - Wrong button, and when I clicked on the “Get updates” button it doesn’t do anything. Is there something I need to set up first before creating automations? Has anyone had a similar issue and could help me? Thanks in advance! This is the automation.This is what I received. Wrong button and when I clicked on the “Get updates” button it doesn’t do anything. 

712
Digitalmateus
Rachid
Rachid
asked in General Q&A
He is not responding to the comments.

Hello, good morning.I need help; it's been more than 2 days since the conversation bot hasn't been responding to comments, but all triggers are correct. Can someone help me?   

381
Digitalmateus
KarlL
KarlL
asked in General Q&A
Desktop versus Mobile Response

Wondering why instagram sends a different response to the trigger word depending if the use is on a mobile versus desktop computer. Is there a way around this? 

441
Gustavo Boregio
landon
landonUp-and-Comer
asked in General Q&A
SMS opt in like hitide

Does Manychat offer an SMS opt in solution similar to hitide?Basically you ask the prospect for a phone number, a message is sent with SMS opt in legalese, and then they are added to your 3rd party SMS list.

233
Gustavo Boregio
AwaisToor
AwaisToorChannel Explorer
posted in General Q&A
Advanced ManyChat Mastery and Client Engagement Guide

I'm looking for a comprehensive learning resource that covers everything from the basics to advanced topics. I've already watched all the video lectures on the ManyChat YouTube channel and completed the free course available on the ManyChat website. I've gained a lot from these resources.Now, I'm seeking guidance on more advanced topics, such as how to effectively engage with clients, the prerequisites for offering ManyChat services to clients, how to advise clients on chatbot development costs and monthly subscription fees, and any other information that would demonstrate my thorough understanding of ManyChat and my ability to meet client needs.Could you please provide recommendations or a step-by-step guide on these topics? I would greatly appreciate your assistance.

730
AwaisToor
joey
joeyUp-and-Comer
asked in General Q&A
Connect Existing Instagram Ads To ManyChat?

Hello! I am a musician running Instagram ads,  directing people to listen to the songs on Spotify/Apple Music. I recently discovered ManyChat, and want to automate messages to anyone who clicks the link / interacts with the existing ads I am running. I have been trying to figure out how to get the automated messages to send to anyone who interacts with the existing ads, but I am having a lot of trouble - it seems like ManyChat only allows me to create new ads, and cannot send messages triggered by these already existing ads? But that cannot be true lol, would really appreciate any help!

683
kyle smith
J.ferna24
J.ferna24
asked in General Q&A
Can an automation be created before the post is live on Instagram?

Newbie question here.Like the title says, can you create an automation for an instagram post (reel, main feed, story)If so, can someone please share steps for this scenario? Many thanks!

260
J.ferna24
marissahazen
marissahazen
asked in General Q&A
IG DM automation based on a hashtag

I’m looking to figure out the following flow potentially - has anyone does this? Scrape a hashtag for hairstylist, barber, hairdresser - etc and then automate a DM from Manychat  for them with a resource (this is a lead gen tatic).  Wasn’t sure if an action has to be completed on their part before ManyChat can fire out a response/DM.  

391
Gustavo Boregio
dcabral
dcabralUp-and-Comer
asked in General Q&A
Trouble with landing page integration

Hi there. I need to enable users to automatically receive a WhatsApp message when they enter their data on a landing page. I discovered that this was made possible by using Growth Tools. However, since they descontinued the tool, I don't know how to implement this feature now. Can someone help me?

913
Tim Armstrong_
retrohipmama
retrohipmama
asked in General Q&A
How to get ManyChat app to show my IG account as a login option

I have an IG account that is up and running automations with ManyChat. But when I try to login via the app on my phone, it only shows me 1 IG account that I used to manage for a client that was never fully setup and I’m not even actively logged into FB with that account. It won’t show me an option to login with any other FB accounts. It just defaults to that one that I never connected.I’ve even deleted the app, restarted my phone, and it still only allows access to the wrong account.Any help would be awesome. 

291
Gustavo Boregio
dcabral
dcabralUp-and-Comer
asked in General Q&A
Subscriber doesn't exist - Make

I’m trying to send a flow to Manychat from a scenario on Make, but when try to use the Manychat module, it shows the following error: [400] Validation error: Subscriber does not exist.I thought that the field “subscriber ID” was my ID on manychat, but if not, I don’t know what it is.  

3691
Gustavo Boregio
Filipesalomaoroleta
Filipesalomaoroleta
asked in General Q&A
problema com o bot do telegram e o manychat

Meu bot do telegram dispara um video com proporção de story mais quando envia para o cliente ele fica com formatos errados

220
Filipesalomaoroleta
sabadoryo
sabadoryoUp-and-Comer
asked in General Q&A
Instagram Automation Flow Builder, Webhok, insta stories.

Is it possible to retrieve the content of a story, when someone replies to it?I have been looking, for the available fields that might be sent to to my webhook, but none of it provide url to the video/image of a instagram story.

621
Gustavo Boregio
Vansh
Vansh
asked in General Q&A
regarding mass dm

I have a questionIf i have people in my Instagram dmsCan I send them message all together and also images whenever I want???Also can I exclude people if I want?

351
Digitalmateus
kmachos
kmachos
asked in General Q&A
Trigger Word Blocked?

Hello, we have several automations that are working well. But we recently set up a new one with the trigger word “PROFIT”. I can see that I’m getting comments on my IG posts but they aren’t showing. I tested it from another account and when I test the other automations, they’re working, but when I test PROFIT on the corresponding posts, my comment doesn’t show and no automation is triggered. What’s happening? 

420
kmachos
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