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4172 Topics
ksk79174766
ksk79174766
asked in General Q&A
Page making error

Hello guys.Whenever I tried to make page, it shows continuously error pop-up.I did linked up Facebook & Instagram. How can I do…?

160
ksk79174766
or maoz
or maoz
asked in General Q&A
Re-triggering Automation for Missed Instagram Messages After Payment Failure

Hi everyone,My payment failed, and as a result, my account was downgraded from a paid account to a free account. Consequently, my automations were not sent on Instagram. It took me 2-3 days to notice and fix my payment method, and now my account is back to being a paid account.During those 2-3 days, many people commented on my posts but did not receive private messages in return. Is there a way to re-trigger the automation for those who didn't receive messages?Thanks in advance for your help!

270
or maoz
Asistencias Mecanicas
Asistencias MecanicasUp-and-Comer
asked in General Q&A
Multiple messages to multiple contacts in Whatsapp.

Can i send multiple message via whatsapp? For example: I chat-in with a Client and then I want to send a messages to other contacts and it doesn’t work, even i put tags.

845
Gustavo Boregio
Anu
Anu
asked in General Q&A
How to repund purchase?

I opted for the 14 day free trial…The card account was never linked… but $15 was automatically taken from my account…

110
Anu
woomoreplay
woomoreplay
posted in General Q&A
DM restrictions

Hi! We have had issues in the past with account restrictions when we DM more than 100 people the same DM. Will this be an issue with Manychat if we are planning on using the tool that DM’s people who comment something on our post?

230
woomoreplay
Happy
Happy
asked in General Q&A
My simple freebie for email address sequence has failed.

Hi! I signed up for Pro trial & used the mailing list template ( freebie for email address) Has worked for some people using the trigger word and not others. How can I see which users the automation has failed on, why this happened and how to prevent this in future please? maybe i did something wrong? If it's not fixable,I won't continue with the pro account as my main aim is to grow my mailing list.  Thanks. 

251
Gustavo Boregio
kornikowy
kornikowyUp-and-Comer
asked in General Q&A
Messenger on iphone / ipad - Card Gallery sizing issue

Hey hello! Does anybody experienced issues with displaying images in card gallery on ios devices in messenger? Tried different aspect ratios 1:1 1.91:1 - when i receive it in messenger app on iphone/ipad it is always streched / zoomed so image content doesn’t fit.For example:Original image: Desktop messenger works great:Instagram app - works great too. But on ios messenger app is like:Any ideas? Is it only on ios messenger?Fo testing purpose you can run it here https://m.me/151861401353433?ref=w25653157

891
kornikowy
obolonkovanv
obolonkovanvUp-and-Comer
asked in General Q&A
Instagram DM List doesn't work

How can I understand that my ManyChat account supports Instagram DM Lists? I have this option while i am creating Automaation, but it doesn’t work after launch – there are no message for subscribing.

1113
obolonkovanv
dominiquejanel
dominiquejanel
asked in General Q&A
help!

Hey Many Chat Fam! So I'm not sure what I did, but I've been trying to connect my instagram and it keeps saying that a request was sent and that I need to contact the owner of the many chat account to gain access. “Your request has been sent. Please ask owner of Manychat account with this page to approve your request”I’ve tried going into my Facebook account but have no idea how to approve this request. I’ve tried everything at this point.  If anyone knows how to resolve this issue, I’d be so grateful!

5211
Gustavo Boregio
Pavel Bieloienko
Pavel BieloienkoUp-and-Comer
asked in General Q&A
get subscriber info (ID)

Hello ManyChat Community,I am encountering an issue with finding existing contacts using the API. My contacts are registered with their WhatsApp phone numbers, and I believe the system field to query is WhatsApp Phone.How can I properly query these contacts using the API?Thank you for your assistance!

4413
Gustavo Boregio
maxandruthtraining
maxandruthtraining
asked in General Q&A
My instagram account appears as connected but cannot be used

Hello everyone!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks, Max

923
TommyG777
mikepham1983
mikepham1983
asked in General Q&A
Comment on Post Doesn't send a direct message.

Hi my reply on comment isn’t working.  When i make a comment on my own post. It doesn’t send a message. Any suggestions?   

110
mikepham1983
Prichards
Prichards
posted in General Q&A
Need help getting started

Hi! I am Prerna Richards, I am an early childhood Consultant and started my business 6 years ago. I would like to use the many chats workflow with the IG account but need help getting started. If there is anyone who can help me I would greatly appreciate it! Thanks for your time! 

120
Prichards
Kay-Leigh
Kay-Leigh
posted in General Q&A
Does Manychat stop working with boosted ads

Hi everyone! I boosted my post that I am getting engagement on and up until I boosted the link was sent out to everyone who commented on my post. It looks like when the post is boosted it doesn’t send the link to people that are seeing my post from my ad I am running.  Please can you assist with this!  Does Manychat work with boosted ads?  Kind RegardsKay-Leigh 

550
Kay-Leigh
aya
ayaUp-and-Comer
asked in General Q&A
I don't want to use the chatbot.

I don’t want Manycht to read my Instagram messages and to reply  : “we usually reply within one day”, I only use the comments automation tool. I don’t need the chatbot. Is there anyway to disable it from replying to people in the messages?

1293
Gustavo Boregio
VictorH83
VictorH83
asked in General Q&A
Need asistance and/or ideas for Facebook campaing ads and Whatsapp automation

Hello guys, thankyou in advance, I’ll try to explain the best way what I’m looking for. I’m new to the community and Manychat.I’m a realtor, I post properties on sale and for rent on my proffesional Facebook and Instagram accounts. Also make campaings on these accounts that leads to my WhatsApp Bussines number to response to any interestet prospect.My goal is to be able to manage my clients whatsapp messages that are coming from my facebook and Instagram posts, because there are only a few questions to be ansered after Name and Email details.Would you like to receive the property Broshure? A: Property_Broshure_link.com Would you like to schedule a visit to the property? A: Suggest day and hour, an agent is goint to confirm later. Would you like to schedule a Phone Call? A: Righ now or later?.So, Whats the best way to accomplish this goal? I was seen the support videos and still have some questions. 

462
Austin
Drkimberlyjoy
DrkimberlyjoyUp-and-Comer
asked in General Q&A
my auto responses randomly stopped working and i csnt figure out why. has any anybody had this happen?!

I’ve been using manychat for months to auto respond to comments on my IG reels and it’s worked great. Now all of a sudden in the middle of the night last night the auto responses stopped working and I’ve been trying for hours and can’t figure out why or how to fix it. 

631
JaneG
riaCogniOps
riaCogniOpsUp-and-Comer
asked in General Q&A
Instagram Automations Not Working

Hi,The following automations are no longer working for me:Auto-reply to comment on Instagram post Auto-send DM based on comment on Instagram post  Auto-respond to DM based on keyword triggerThese were all working last week and this morning, but not working atm… does anyone know why this might be the case? 

470
riaCogniOps
mollysleeplogics
mollysleeplogics
asked in General Q&A
IG automations replies/DMs

It looks like 2 months ago there was a big problem with many chat automations working fine then completely stop working. Was there a resolution to this? I have PRO account and my automations completely stopped working a week ago and I have troubleshooted tirelessly without success. 

220
mollysleeplogics
gtaquino
gtaquino
asked in General Q&A
New OpenAI ThreadID format causing some issues

Hi Guys!I’m creating a chatbot automation using Manychat - Make - ChatGPT and recently I realized that the ThreadID requested by my Manychat automation is coming in a different format then it came before. This is causing a huge problem for me because when I send this new formatted ThreadID alongside with a user question to ChatGPT, using Make.com the OpenAi itself doesn’t recognize it as a valid ThreadID.I’ll share with you some screenshots os my Manychat request and would like you to check if I’m doing something wrong.Thanks everyone in advance!  

601
Gustavo Boregio
brainathlete
brainathlete
asked in General Q&A
Does manychat work with Facebook profiles or just pages?

Can I get Manychat to reply to comments on a facebook PROFILE in other words the profile for me? Or does it have to be a PAGE? Because I just did a live stream from my page and had people comment a specific word to get my free gift and I got about 500 replies! I never expected that. But this is on my profile not my business page

841
Gustavo Boregio
aguskurdiono
aguskurdiono
asked in General Q&A
can't use features

I have subscribed to manychat pro, but, when I want to use multi_condition, I can't. what's wrong?

60
aguskurdiono
thedangerousclips
thedangerousclipsUp-and-Comer
asked in General Q&A
Automation doesn't work

I have got over 20k Vews now on my newest Video on @thedangerousclips from Instagram and I've put the "reply to post" Automation and it doesn't work. I've delited it many times and made other ones but still doesn't work. What should i do?🤔🤔🤔

453
ilsartodeisocial
ilsartodeisocial
ilsartodeisocialUp-and-Comer
asked in General Q&A
automation doesn't work

I have been using my Manychat account for 3 months now and for 2 days it has stopped working. not just the last Reel but all the previous ones. Opening tickets is practically useless. invoices are ok, accounts are linked to Facebook pages. In short, everything is ok, has anyone solved it and how? 

160
ilsartodeisocial
Samuel
SamuelUp-and-Comer
asked in General Q&A
DM automatization problem

Hi I have a problem with sending messages on comments. I had this automation turned on and it worked up to a certain point and then it stopped working and stopped sending messages (note that I didn't do anything with the automation at all, I didn't change any settings). I tried to create this same kind of automation on another post and it also didn't send messages, does anyone have experience with this ?  

491
Alyssa71089
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