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3556 Topics
bryankoci
bryankociUp-and-Comer
asked in General Q&A
Need support - my account is broken

Long time user of Manychat, back when I had to wait to get an account (I think this was in 2017?)Anyway, I’m back to using it again and I’m running into a lot of issues. For example, it won't let me reconnect my instagram account @WhisselRealty because it said it was connected elsewhere, but I checked everywhere and I don't have another account.  Also, it says I need to update billing because I have too many contacts, but I deleted all of my contacts but it still says I have 1452/1000  What is the best way to reach out to support directly? I think I need someone to dig into my account to help figure this out! 

352
bryankoci
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Multi choose function

Is it possible to let the user choose several answers at once. For exampleWhat is your favorite team?1. Barcelona2. Madrid3. BayernFor example, the user wants to choose Barcelona and Madrid together. Can he choose this with 1 action so that the answer is saved in the fildes or as a tag?

1373
Fabio Gaulke
Marcscoaching
Marcscoaching
posted in General Q&A
Publications not Available

 Hello everyone,My account has over 200 posts and Manychat keeps telling me “You don't have an available publication” Why not? Manychat is also displayed in the Instagram account, meaning the connection is set up and available.Thank you in advance.  

311
Fabio Gaulke
Aishwarya
AishwaryaUp-and-Comer
asked in General Q&A
How do i set up triggers to track conversion?

Hey community, I am new to the platform and trying a way to get meaningful insights. How can I set up triggers to track purchases made through a flow? Thank you!

582
Aishwarya
alexfewf
alexfewf
asked in General Q&A
“Request Sent”

How do i fix this? The top one? It says only request sent

3023
Gustavo Boregio
Eduardo Espada
Eduardo Espada
posted in General Q&A
Automação simples com FB e mensagem " marque esta mensagem como resposta a comentário"

O que devo fazer exatamente neste caso para ativar a automação?  

122
Gustavo Boregio
tannermmann
tannermmannUp-and-Comer
asked in General Q&A
How to skip Opening DM and send a single link

Hi there,I’m trying to determine what shifted to where a specific comment triggering a custom DM to be sent has shifted to requiring an ‘Opening DM’ where the commenter has to click yes to get the custom message. I never had this issue in the past (typically someone comments the specified word and they get my custom DM with a link). Any thoughts on how I can set up the automation to skip the Opening DM?thanks!

4626
Fabio Gaulke
countryroadssourdough
countryroadssourdoughUp-and-Comer
posted in General Q&A
Why was next post automation removed??

Why would the next post automation be removed as a feature? That was the most helpful feature so I had my posts set up ahead of time that way when it went live people could start commenting the keyword and the link was sent to them. I’m so confused why that feature would be removed.

773
Fabio Gaulke
FemaleEntrepreneursSpace
FemaleEntrepreneursSpaceUp-and-Comer
asked in General Q&A
Automation Flow not working- create new facebook?

Hello everyone!Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.refresh permission ✅business integration shows: manychat ✅manychat is shows under white listed search bar etc etc and all the other things you recommend ✅so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.I really want my manychat automation to work before black friday salesThanksAnike  

603
rodrigo_silvano
Even
EvenUp-and-Comer
asked in General Q&A
ManyChat pixel

Hi there, I need to write a script that will send the user's data (name, email, in short the data he filled in) when he clicks on the start button, so that this data is transferred to me in manychat and that his data in manychat is updated, but unfortunately I did not find a solution on the Internet (maybe someone can suggest a solution?

1145
Raquel C
Manychat Team Member
NguyenVinbar
NguyenVinbarUp-and-Comer
posted in General Q&A
ISSUES : "Get updates" not working

Hello everyone, my business's ManyChat is currently facing a significant issue: customers can't see the "Get Updates" button, or even if they can click it, they can't proceed to the next flow. I've tried reaching out to the support team, but I haven't been able to contact anyone. Is anyone else experiencing this issue?

533
ItsTheRealDT
Anjali Sinha
Anjali SinhaUp-and-Comer
asked in General Q&A
Can't access my account

Is there a real way to reach the manychat teams. I feel like I’m just vicious circle and not reaching anywhere. also tried link https://help.manychat.com/ but can’t find a direct support team. I want delete my account as I don’t have my facebook account anymore so I can’t log in to my many chats and my instagram is sending the automation messeges. 

693
Gustavo Boregio
magicstar2700
magicstar2700
asked in General Q&A
Chatbot is not going off

Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?

332
Fabio Gaulke
kfernandez
kfernandez
asked in General Q&A
I want to have 5 total Team Members, how much would that cost?

I want to upgrade my Manychat so I can use the auto-assign conversations, use whatsapp on the app, and get all the sales persons invited. I wanna know if that would cost $15 or more since it’s not clear on the pricing page. 

301
Fabio Gaulke
alexalex
alexalex
asked in General Q&A
send email from zapier

I want to receive a notification each time I get an email that meets certain criteria, but I haven’t succeeded in correctly linking Zapier to ManyChat. Which Zapier option should I use, and what trigger in ManyChat would work best? 

211
Gustavo Boregio
Hoco
Hoco
posted in General Q&A
Help Needed: Correct JSON Structure for Nested Questions and Answers in Facebook Conversation Ads

Hello Community,I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts are not triggering conversations correctly.What I Tried:Here is my latest JSON attempt: json :{    "message": {        "attachment": {            "type": "template",            "payload": {                "template_type": "button",                "text": "Hi! Please let us know how we can help you",                "buttons": [                    {                        "title": "Show me the product!",                        "type": "web_url",                        "url": "http://www.example.com/"                    },                    {                        "title": "Tell me more",                        "type": "postback",                        "payload": {                            "template_type": "button",                            "text": "H

731
Gustavo Boregio
IdanGorali
IdanGorali
asked in General Q&A
Facebook Messenger buttons

Is there a way to add more than 3 buttons in a message? i need to present a lot of categories for the user to choose from and the quick reply isn’t working well for all users and they can also write whatever they want which can mess up with the flow. i need to find a way to restrict their selection to my options only.

331
Gustavo Boregio
Delbo
Delbo
asked in General Q&A
Using Manychat and other API based tools simultaneously

Hello! I’m struggling to get Manychat to work when I have other tools managing Instagram DMs as well. Most help center articles talk about primary/secondary handover protocols, etc... but Meta has changed a lot since most were written.  Did you need to adjust anything under Advanced Messaging or Instagram conversation routing to get two to work at the same time, or if that impossible by design?

401
Gustavo Boregio
mackenzieromagni
mackenzieromagni
asked in General Q&A
Will duplicate DMs get send on comment>DM automation?

I will be running a giveaway on Instagram in honor of Small Business Saturday. The way people enter is to tag someone in the comments and they can tag as many people as they want in separate comments. I would love to set up an automation where they will receive a link to subscribe to my email list after they’ve commented, but I’m worried is someone comments more than once they will receive duplicate links for my email list. How can I avoid that?

150
mackenzieromagni
Lashabarjadze
Lashabarjadze
asked in General Q&A
How can I send a message to everyone?

I want to send everyone a message at once, how can I send it? It shows 0 subscribers in the target audience, but I have up to 2000 messages

682
Fabio Gaulke
julia silver crown
julia silver crown
asked in General Q&A
Estou iniciando e preciso de ajuda

Gostaria de saber em qual plano pago eu consigo usar as respostas automaticas em live 

161
Fabio Gaulke
brookehomec
brookehomec
asked in General Q&A
How to skip Opening DM and send a single link

I used to be able to just send the link and now its making me send an opening dm first. Can I disable that?

3442
Fabio Gaulke
htphan
htphan
posted in General Q&A
Cant find facebook page

There is one Facebook and Instagram Page we can see on the list but can't connect somehow? Don’t even know whats the issue. 5 other accounts were able to connect. I have admin permission. Did anyone have the same problem?

221
rodrigo_silvano
ScopriTe
ScopriTeUp-and-Comer
asked in General Q&A
Automations whit programmed posts

Hello! I’m new using manychat and for now I only have the free plan (will get the paid plan soon) and so far I had to publish my posts and just then add the automations, which is not very easy for me since I work overseas for a company in Italy (10 hour time difference). I was wondering, with the paid plan, can I set my automations up even on a programmed post? I mainly post on instagram, facebook and tiktok. I didn’t see anything here about tiktok, but for instagram and facebook is that possible? And if so, is possible just if I program the posts through Meta Business Suite or is it possibile even if I use another app to program my posts? Any answers are welcome since I’m kind of lost here. Thank you so much!! 

392
ScopriTe
shopbabybarn.com
shopbabybarn.comUp-and-Comer
posted in General Q&A
poor customer support - unable to cancel Subscription since May 2024

Hi - I have been trying to cancel my Manychat subscription since May.  I’ve logged support tickets and still I keep getting charged every month.  Please cancel my account immediately.  

321
Fabio Gaulke
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