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General Q&A

General Q&A

Any questions you have about using Manychat.

3,541 Topics
7,339 Replies

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3542 Topics

Keyword option not appearing in Free Account

I have a free account as I am a new user trying the platform and also only starting my small business.All ads show that KEYWORDS is a function available on the free account and I have watched multiple video tutorials and read all instructions but there is NO KEYWORD OPTION visible in my Trigger search, or automations page, which is where the tutorials say it should be?Is there something I’m missing, or a different place this should be appearing? Cannot see the function anywhere.

1302

10 months ago

Bell

asked in General Q&A

Can Manychat send a DM from an ad?

So, what we want to happen is that if someone comments "unicorn" on an ad, like a feed ad, ManyChat will send them a message. Right now, it seems they only respond to comments on regular posts in our feed, not on feed post ads.

I have a question about adding a banner image with a changing URL in WhatsApp

Nice to meet youI have a RSVP system for weddings and eventsCurrently, our messages are sent to our clientele and we send various data in text like:Event DateHall nameNames of event ownersAnd...Attached to this is a permanent banner image for each type of event.We want to change the banner imageAnd that a URL is sent to your system that changes every timeIf it is an image it is a URL saved in s3 (AWS)And if it is this video that is stored in VimeoIs it possible?

110

10 months ago

Tyler TUp-and-Comer

asked in General Q&A

Facebook DM Automation NOT WORKING

Hi, I setup a DM Automation on a FB Reel on my FB Page.I have never had these issues with Instagram.The automation triggers and responds to the comments fine, but it appears that non of the comments recieved a DM response. (Over 400 comments)I have checked everything multiple times, but not sure where the disconnect is.It seems no one recieved that first Message after the trigger

inozzUp-and-Comer

Is it possible to get a list of all subscribers via API?and this endpointhttps://api.manychat.com/fb/page/getGrowthToolsgives this{ "status": "success", "data": [ { "id": 26288466, "name": "Post or Reel Comments #1", "type": "feed_comment_trigger" } ] }what is id here? how i could use it in API?thanks!!!

Live chat remove/block

Hey guys. Is there a way to disable Live Chat visibility for specific members or users? I need to manage client automations without violating their privacy by having the access to their Live Chat messages. Perhaps an editor role with restricted Live Chat access(viewing) could be a solution.Thank you .

980

10 months ago

noviixeUp-and-Comer

asked in General Q&A

Every contact pass through automation but only few messages sent

I have an issue with the following automation : As you can see, 61 contacts passed through my automation, but only 3 messages were sent. It seems like the issue comes with the delay because when I put a 10 seconds delay it works perfectly fine.Do you have an idea on how I could solve this issue and having message sent for every contact that passed the delay?

481

10 months ago

shai-aiUp-and-Comer

asked in General Q&A

loop unknown number of results

Hey guys, I am trying to figure out a way or a workaround to iterate results from an http response.I noticed that there is no obvious way to do it but I imagine that someone hd the need for this task.Thank you

Automação para envio de mensagem no instagram após 24hs

Como faço para enviar mensagens no instagram usando uma automação para pessoas depois das 24hs? Existe alguma forma, mesmo que pagando por envio igual tem a opção no whatsapp? Obrigado!

Delete custom contact fields

Hey guys! Hope you are having a good day.My automation has a custom contact field that gets filled once the user started a conversation. However my automation starts if this field is unknown, as it gets a value when the automation runs. In my use case, there are some users that write on a daily basis, so what I am doing right now is creating new custom fields every day and modifying my automation with them. Is is possible to erase all the values that a contact field has taken without having to go through every single conversation/contact? That would save me a lot of time as I would not need to update my automation every single day.Thank you in advance.Juan David

Issue with Multi-line Messages from Instagram Direct and External Requests in ManyChat

I'm facing an issue with ManyChat and Instagram Direct messages and could use some help.When I receive a message from Instagram Direct in ManyChat, I store it in a variable called message and then send it to a server using an external request. Everything works fine except when the user uses the enter key to go to the next line in their message. Because the message goes to the next line, using this variable in the JSON body causes an error.For example:Message:Hello How are you? External request JSON body:{ "message": "message" } This causes a problem because the JSON body ends up looking like this:{ "message": "HelloHow are you?" } The problem is that \n is not being used for multi-line messages, which breaks the JSON structure.Does anyone know how I can resolve this issue? I would greatly appreciate any guidance or suggestions.Thank you!

External Request Working Fine But Won't Create Contact

I’m trying to sync Manychat with Active Campaign and have set up the appropriate external request. When email address changes to “any value” trigger external request “update/create contact.”The external request triggers just fine but the contact does not get created in my account.However, I am seeing a 403 Forbidden message and I have no clue what that means. Very frustrating.

Capture user first message in trigger

Hello everyone! I have a question. Can I capture the user first message they sent in the conversation? Lets say I dont have a specific keyword that activates my automation but I want to capture this first message to use it later on. Is that posible? How to do it? Thaks!

Olá pessoal, consegui colocar audios na automação, porém, ao fazer o teste, os áudios não tem som. Alguém pode me dizer como resolver?

I can not share my flow

I'm very frustrated: why can I not find the option "share this flow", as the picture below shows? Before I could do it. Had ManyChat changed this process? I have tested all and I can not share my flow: WHY????

Inconsistency after smart delay step

Hello ! I have set up our first automation with quite a success regarding our audience interactions.BUT I do not understand the drop of people in my tunnel after the SMART DELAY. How come I have 94 people “passed” and only 26 “sent” after the SMART DELAY.The DM sent after the SMART DELAY is the only action set up at this point . Thank you for your help !!

I run an agency.We wish to run multiple clients through one login, so for instanceA bakery IGA restaurants IGA gyms IG Do we need to create separate accounts every time with complete new logins? Or when I add the new IG I see it creates a new one using, so this will be billed x2 if I am using two accounts. Cannot find any documentation on this and cannot speak directly to ManyChat

Instagram won't connect as channel

I’ve been following the prompts to connect my Instagram account as a channel to ManyChat, as I can see the ManyChat connection on my Instagram account, but it doesn’t appear on ManyChat, and everytime I go through the setup process I get told that an access request has been sent to the owner of the account, which is me.I had the emails asking to approve access, and have also followed this procedure accordingly, but still there’s no IG account in my ManyChat channels.How do I fix this?

Mancychat stort reactions arent triggerin automation. only story responses.

11 months ago

The.orchestra

asked in General Q&A

LOW OPEN RATE - Insta messages are NOT SEEN or opened by people who commented

When manychat messages are sent out after people commented under my reel - 90% of people don’t even open/don’t see them, why is that and how can I fix this? My automation itself works fine, it’s tested. But most people don’t even see my message.

Block income dms on Instagram

If a user who used a keyword in a comment does not see the automated dm message on Instagram because it is blocked in his account settings, can I automate a comment (in response to his comment) in which I ask him to change the settings?

Posts don't appear on ManyChat

Guys, a client's account isn't showing the post for me to use in Instagram automation, and even selecting the option to use the trigger on any Instagram post, the message that returns is that there are no posts on the account. I've tried everything, but I couldn't solve it.Has anyone else had this problem and managed to solve it? Could you assist me?

Where are my channels

Please help. I just signed up for the free account and tried connecting my Facebook and Instagram accounts to the system. It is looping and asking me to set up the account even though I have, and I've tried this on my phone and laptop 3 times. I've looked in "accounts," and it says there is no account there. It prompts me to add an account, and I click the blue button, and it takes me through the process of adding an account again! What am I doing wrong? Can anyone advise?

140

11 months ago

Serhii Team ShemeshUp-and-Comer

asked in General Q&A

Next post/reel option for Facebook

Hello 👋Since there’s some sort of API issue with Meta for Facebook scheduled posts, it’s impossible to select a specific post inside an automation (comments growth tool) that was scheduled via Meta Business suite.So is it possible instead at least to have an option (that is available for Instagram) to enable it for Next post/reel?That would be super helpful 🙏

How many chatbots can we make with a manychat account?

Hello,I would like to set up a chatbot on social networks for several of my customers. How many chatbots can I create with one account?And is it better to have a single manychat account with all my customers or must each customer have their own manychat account?Thank you 🤩

310

11 months ago

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